Cranberry Highlands Golf Course

The customer in question did golf at Cranberry Highlands Golf Course on Friday, October 2,Hereserved a tee time at 8:am for four (4) players and had a total of two (2) players check in for the teetime, The customer was charged $for holes with a cartHis playing partner paid separately.It was a mostly cloudy day with a high of degrees and a low of degreesCranberry Highlands GolfCourse did not record any rain for the dayThe golf carts were operating as with no courserestrictions.The customer and his playing partner teed off at 8:am under playing and weather conditions.At 10:am the customer requested a rain check for holesEven though playing conditions were stillnormal, the pro shop attendant issued a rain check and clearly and kindly stated that the rain checkwould expire on 12/31/Per policy, the attendant also attached a red rain check flyer that highlightedthe expiration dateA copy of the original charge, issued rain check, and the rain check flyer isattached.Cranberry Highlands Golf Course graciously hosted golfers on Friday, October 2,No otherrain checks were issued that morningGolfers played the entire day with the last group teeing off at4:pm.Our rain check policy is available for guests/players to view at www.cranberryhighlands.com and a hardcopy is available at the golf course at all times.Cranberry Highlands Golf Course takes customer service extremely seriouslyIt is our goal to have 100%Customer SatisfactionIt is unfortunate that the customer didn’t use the rain check before theexpiration dateSeveral checks and balances are in place to inform our customers of our policiesIt isimportant to have policies and procedures in place to run a highly efficient and extremely popularathletic destination for the residents of Cranberry Township and beyond.Thank you very much foryour consideration in reviewing our responseIf you need any furtherinformation, please feel free to contact the General Manager, Craig W [redacted] at any time

The customer in question did golf at Cranberry Highlands Golf Course on Friday, October 2,2015. Hereserved a tee time at 8:20 am for four (4) players and had a total of two (2) players check in for the teetime, The customer was charged $54.00 for 18 holes with a cart. His playing partner paid...

separately.It was a mostly cloudy day with a high of 54 degrees and a low of 45 degrees. Cranberry Highlands GolfCourse did not record any rain for the day. The golf carts were operating as normal with no courserestrictions.The customer and his playing partner teed off at 8:20 am under normal playing and weather conditions.At 10:47 am the customer requested a rain check for 9 holes. Even though playing conditions were stillnormal, the pro shop attendant issued a rain check and clearly and kindly stated that the rain checkwould expire on 12/31/15. Per policy, the attendant also attached a red rain check flyer that highlightedthe expiration date. A copy of the original charge, issued rain check, and the 2015 rain check flyer isattached.Cranberry Highlands Golf Course graciously hosted 117 golfers on Friday, October 2,2015. No otherrain checks were issued that morning. Golfers played the entire day with the last group teeing off at4:30 pm.Our rain check policy is available for guests/players to view at www.cranberryhighlands.com and a hardcopy is available at the golf course at all times.Cranberry Highlands Golf Course takes customer service extremely seriously. It is our goal to have 100%Customer Satisfaction. It is unfortunate that the customer didn’t use the rain check before theexpiration date. Several checks and balances are in place to inform our customers of our policies. It isimportant to have policies and procedures in place to run a highly efficient and extremely popularathletic destination for the residents of Cranberry Township and beyond.Thank you very much foryour consideration in reviewing our response. If you need any furtherinformation, please feel free to contact the General Manager, Craig W[redacted] at any time.