Dear Sir, I have received your letter for the above accountAt this time I have received a call from [redacted] (owner) of W.VAlton Inc and we have discussed my letter that I have submitted to you and him.After our talk we have come to an agreement regarding the services and billing.My complaint was handled very promptly and in a professional manner on their part.At this time per my conversation with the owner this matter is completely taken care of no payment is due V.WAlton from me account balance zero and closed.Thank you for your prompt attention to this matter
In response to the complaint, we responded to [redacted]s call about the blower wheel. We explained to her that the unit is 30+ years old and that parts would be hard to get, however we would do our best to get a replacement wheel. We found a vendor that could get the wheel and that it would take a...
couple weeks to get here from the factory in the mid west, [redacted] had her brother-inlaw call me to go over the details with him. I offered them the option of replacing the entire unit rather than trying to fix a unit of that age, they decided to proceed with the repair. The new wheel arrived and we immediately had our service technician go to install the wheel, the wheel was not the correct one for the unit, we contacted the [redacted] furnace factory and explained that this wheel was wrong, they informed us that the correct wheel would be shipped out and that because of the age of the furnace a lot of the parts are no longer even in there system. We informed [redacted] and her brother- inlaw of the situation, they agreed to wait for the correct wheel to arrive. We received a call from another HVAC contractor in the Colusa area informing us that [redacted] had contacted him and told him to replace the entire furnace, I immediately called [redacted] to find out what was going on, she did not answer. I then called her sister [redacted] to find out what was going on, I asked her if [redacted] was having a different company replace the unit that we had all agreed to try and repair (per the customers request), She informed me that [redacted] had called another company. I was frustrated at this point that they did not contact us to let us know this, we were trying to fix the unit because of [redacted]s "fixed income situation". At this point I was frustrated with the situation, she had called my office manager "incompetent" over the phone, she called my service tech at 8:30pm at night slurring her words and making no sense at all (drugs or booze?) I don't know. Then this whole complaint arises, as far as im concerned she is not being truthful with you on the facts in her letter and is looking to make a mountain out of a mole hill. Regards, [redacted]
Dear Sir, I have received your letter for the above account. At this time I have received a call from [redacted](owner) of W.V. Alton Inc and we have discussed my letter that I have submitted to you and him.After our talk we have come to an agreement regarding the services and billing.My...
complaint was handled very promptly and in a professional manner on their part.At this time per my conversation with the owner this matter is completely taken care of no payment is due V.W. Alton from me account balance zero and closed.Thank you for your prompt attention to this matter.
Please be advised that this law firm represents Cranberry Messenger Service (“CMS”) withrespect to the above-captioned matter. The matter has been resolved by CMS. Specifically,CMS has paid the state title transfer fee on behalf of the customer. The customer should receivehis title document (if he...
has not done so already) and should be satisfied with the result.Please feel free to call if you have any questions.
Dear Sir, I have received your letter for the above accountAt this time I have received a call from [redacted] (owner) of W.VAlton Inc and we have discussed my letter that I have submitted to you and him.After our talk we have come to an agreement regarding the services and billing.My complaint was handled very promptly and in a professional manner on their part.At this time per my conversation with the owner this matter is completely taken care of no payment is due V.WAlton from me account balance zero and closed.Thank you for your prompt attention to this matter
In response to the complaint, we responded to [redacted]s call about the blower wheel. We explained to her that the unit is 30+ years old and that parts would be hard to get, however we would do our best to get a replacement wheel. We found a vendor that could get the wheel and that it would take a...
couple weeks to get here from the factory in the mid west, [redacted] had her brother-inlaw call me to go over the details with him. I offered them the option of replacing the entire unit rather than trying to fix a unit of that age, they decided to proceed with the repair. The new wheel arrived and we immediately had our service technician go to install the wheel, the wheel was not the correct one for the unit, we contacted the [redacted] furnace factory and explained that this wheel was wrong, they informed us that the correct wheel would be shipped out and that because of the age of the furnace a lot of the parts are no longer even in there system. We informed [redacted] and her brother- inlaw of the situation, they agreed to wait for the correct wheel to arrive. We received a call from another HVAC contractor in the Colusa area informing us that [redacted] had contacted him and told him to replace the entire furnace, I immediately called [redacted] to find out what was going on, she did not answer. I then called her sister [redacted] to find out what was going on, I asked her if [redacted] was having a different company replace the unit that we had all agreed to try and repair (per the customers request), She informed me that [redacted] had called another company. I was frustrated at this point that they did not contact us to let us know this, we were trying to fix the unit because of [redacted]s "fixed income situation". At this point I was frustrated with the situation, she had called my office manager "incompetent" over the phone, she called my service tech at 8:30pm at night slurring her words and making no sense at all (drugs or booze?) I don't know. Then this whole complaint arises, as far as im concerned she is not being truthful with you on the facts in her letter and is looking to make a mountain out of a mole hill. Regards, [redacted]
Dear Sir, I have received your letter for the above account. At this time I have received a call from [redacted](owner) of W.V. Alton Inc and we have discussed my letter that I have submitted to you and him.After our talk we have come to an agreement regarding the services and billing.My...
complaint was handled very promptly and in a professional manner on their part.At this time per my conversation with the owner this matter is completely taken care of no payment is due V.W. Alton from me account balance zero and closed.Thank you for your prompt attention to this matter.
Please be advised that this law firm represents Cranberry Messenger Service (“CMS”) withrespect to the above-captioned matter. The matter has been resolved by CMS. Specifically,CMS has paid the state title transfer fee on behalf of the customer. The customer should receivehis title document (if he...
has not done so already) and should be satisfied with the result.Please feel free to call if you have any questions.