Cranbrook Motel

[redacted] Dear ***,Thank you for taking the time to write us regarding your recent stay at our hotelOn behalf of our entire team, I would like to apologize for failing to exceed your expectationsYour satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the futureI hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.? ? Sincerely,Daniel K**General ManagerEcono Lodge,Laramie [redacted]

Complaint: [redacted] I am rejecting this response because:According to the other guest who was involved with the staff we we're never offered another roomYour records can show what they wantMy next step will be contacting the attorney general with this matterYour definitely not getting my business if I'm in that area.? Regards, [redacted]

Dear [redacted] ,Thank you for taking the time to respond regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests? Unfortunately, at this time, our cancel policy on your reservation is in affect and we won't be able to withdraw the cancelation feeWe have looked over our file and our sales team only sees one charge as of September 22, for the cancelation feeThanks! We hope to see you again soon!Sincerely,Daniel K**General ManagerEcono Lodge,Laramie307-745-

from: General Manager WYto: [email protected]: Mon, Sep 14, at 1:PMsubject: ID # [redacted] Dear [redacted] ,My Name is Daniel K [redacted] and I'm the General Manger here at the Econo Lodge in Laramie? I understand that you are a bit confused about our cancellation policy? When reserving the room, your email confirmation clearly states the following: ? "We are delighted that you will be staying with us from Friday September 4, to Sunday September 6th, ? We have reserved a room with queen beds, No Smoking for you? Check in begins at 02:PM and check out is by 11:AM on Sunday, September 6, This rate is eligible for partner rewards? If this rate is changed you may no longer be entitled to partner rewardsRates quoted are per day and may fluctuate dependent upon local tax laws? Where required by law, rates and total packages cost may include taxes? If you are exempt from any of these taxes, please present all required documentation at time of check in? Your reservation has been guaranteed by CREDIT CARD? If you need to cancel this reservation, you must do so by PM local hotel time, days before the date of arrival to avoid a cancellation PENALTY? If you have any questions, Please do not hesitate to call our hotel staff at (307) Sincerely Hotel staff!"This email was sent to you on Aug 30, at 10:PM at the email address of [redacted] ? Unfortunately, things do come up but due to the fact that you had tried to cancel this reservation well passed the cancellation deadline, you did get charged a penalty fee as stated in the confirmation email? Once again, I would like to apologize for any inconvenience that this may have caused and we look forward to serving you in the near future!Sincerely,Daniel K**Econo Lodge? N McCue StLaramie, WY 82072Phone: 307-745-

Complaint: [redacted] I am rejecting this response because: Evidently they did not read my complaint clearly.? It's just a ridiculous policy? that Econo Lodge has implemented.? How can you even cancel a reservation when you make a reservation within the day cancellation period?? As I've stated previously I will never stay with any Choice Hotels again!!? I also would appreciate? if I could be refunded from my? supposedly second night stay.? Econo? Lodge said I would be charged a nights stay since I cancelled my reservation and so far I have been charged a two night stayGood grief!!? I truly believe they know how to sock it to the consumers Regards, [redacted]

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Dear ***,Thank you for taking the time to write us regarding your recent stay at our hotelOn behalf of our entire team, I would like to apologize for
failing to exceed your expectationsYour satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the futureI hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Daniel K**General ManagerEcono Lodge,Laramie***

Again, thank you for your time and valuable feedback We sincerely appreciate itWe have reviwed our records that show that a room change was offered and was declined, I am very sorry you did not have a positive experience when visiting our front deskPlease know that we have addressed with the team to ensure every guest receives personalized service they come to expectWarm regards, hope you will give us another chance to provide you with superior service and accommodations on your next visit to Laramie.Kind regards,Daniel K**General ManagerEcono Lodge,Laramie***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** *** P.SI still had to call numerous times to get my refund for one night This still does not change my opinion of Econo Lodge and I did file a complaint with its corporate offfices.

Dear ***,Thank you for taking the time to respond regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests Unfortunately, at this time, our cancel policy on your reservation is in affect and we won't be able to withdraw the cancelation feeWe have looked over our file and our sales team only sees one charge as of September 22, for the cancelation feeThanks! We hope to see you again soon!Sincerely,Daniel K**General ManagerEcono Lodge,Laramie307-745-

Complaint: ***
I am rejecting this response because:According to the other guest who was involved with the staff we we're never offered another roomYour records can show what they wantMy next step will be contacting the attorney general with this matterYour definitely not getting my business if I'm in that area.
Regards,
*** ***

from: General Manager WYto: [email protected]: Mon, Sep 14, at 1:PMsubject: ID # ***Dear *** ***,My Name is Daniel K** and I'm the General Manger here at the Econo Lodge in Laramie? I understand that you are a bit confused about
our cancellation policy? When reserving the room, your email confirmation clearly states the following: ? "We are delighted that you will be staying with us from Friday September 4, to Sunday September 6th, ? We have reserved a room with queen beds, No Smoking for you? Check in begins at 02:PM and check out is by 11:AM on Sunday, September 6, This rate is eligible for partner rewards? If this rate is changed you may no longer be entitled to partner rewardsRates quoted are per day and may fluctuate dependent upon local tax laws? Where required by law, rates and total packages cost may include taxes? If you are exempt from any of these taxes, please present all required documentation at time of check in? Your reservation has been guaranteed by CREDIT CARD? If you need to cancel this reservation, you must do so by PM local hotel time, days before the date of arrival to avoid a cancellation PENALTY? If you have any questions, Please do not hesitate to call our hotel staff at (307) Sincerely Hotel staff!"This email was sent to you on Aug 30, at 10:PM at the email address of ***? Unfortunately, things do come up but due to the fact that you had tried to cancel this reservation well passed the cancellation deadline, you did get charged a penalty fee as stated in the confirmation email? Once again, I would like to apologize for any inconvenience that this may have caused and we look forward to serving you in the near future!Sincerely,Daniel K**Econo Lodge? N McCue StLaramie, WY 82072Phone: 307-745-

Complaint: ***
I am rejecting this response because: Evidently they did not read my complaint clearly.? It's just a ridiculous policy? that Econo Lodge has implemented.? How can you even cancel a reservation when you make a reservation within the day cancellation period?? As I've stated previously I will never stay with any Choice Hotels again!!? I also would appreciate? if I could be refunded from my? supposedly second night stay.? Econo? Lodge said I would be charged a nights stay since I cancelled my reservation and so far I have been charged a two night stayGood grief!!? I truly believe they know how to sock it to the consumers
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
II asked for this to be resolved by the manager giving me some financial compensation for the inconvenience? Yes, it's great to use this as feedback but I still will not recommend this hotel if I have friends and/or family visiting that areaThe morning clerk was very rude and wouldn't do anything to make my family come backMost hotels are able to do something at that momentEven if we we're given a different room I wouldn't be as dissatisfiedIf I can't get this resolved my next step will be to the attorney general of Wyoming.?
Regards,
[redacted]