Dear [redacted] ,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full Please allow 3-days to see the refunds reflect in your account I hope you have a great day!
Dear *** ***, We recently received your complaint #*** regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on September 19, 2017.The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on October 03, 2017. According to our records the first contact we had requesting the cancellation of your account was on November 08, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent chargeYou were refunded $89.99, Trans-ID: ***Please allow 3-business days to reflect back into your account.I hope this resolves your concern today and I hope you have a good day!
Dear ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for We want you to be able to try the product and see the results our customers are seeing After reviewing your account it appears we have already refunded the account in full when
you called yesterday and you can keep the product we encourage you to try itWhen your financial institute see's we have refunded the charge in full they will usually work with you, if you incurred a NSF feeI hope this resolves your concern today I hope you have a good day!
Dear [redacted],We recently received your complaint #[redacted] regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on December 06, 2017.The terms of the offer that you agreed...
to at the time of your order clearly state that you were to have a 14 day trial period starting from the date that the order was placed, in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 and $88.99 fourteen days from the date that the order was placed for the product(s)."These terms were presented to you in multiple places on our website when you ordered our product. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.It shows that we did attempt to charge you the full price of the products on December 21, 2017, but the transactions were declinded. So you were not sucessfully billed the full price of the products.According to our records the first contact we had requesting the cancellation of your account was on December 26, 2017 when you cancelled with a representative. As a courtesy today, we have provided you with a 100% refund on your most recent charges. You were refunded $19.99 Trans-ID: [redacted], $4.95 Trans-ID: [redacted], $1.95 Trans-ID: [redacted], and $4.95 Trans-ID: [redacted]. Please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!
Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I am sorry to hear that you were not satisfied. I have reviewed the account and as a resolution today we have refunded the account in full....
Please allow 3-5 days to see the refunds reflect in your account. I hope you have a great day!
We have difference in the amount Mrs. [redacted] is disputing. We are willing to refund the amount needed. We have reached out to Mrs* [redacted] directly to resolve the matter but have not had heard back from her. She is a valued customer and we appreciate...
her business and want to do what necessary to keep her business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This standard contract for lightening and/or removing veins does not include and acknowledgement of burns so severe that a "hole" is left in my leg (as seen in photos). After the first treatment, I burned so badly that the technician could not treat that area again. Instead, she treated the inner leg above my knee which also scarred. No notations were made in my file that this had occurred either time. The result of this permanent disfiguration is clearly due to negligence of the technician. I had one treatment and this was the result, therefore I should be refunded the full amount. [redacted], the receptionist, also agreed that she would not want a "credit for other services either." As she stated, "I don't blame you." In an article in The publication "Latino Persoectives", the Tafoyas were quoted as saying "they cater to Hispanic males and females...". Being Caucasian, perhaps they are unfamiliar with the difference in skin tone, which could very well have led to this disfiguartatiion on my left leg.(article attached).I have tried numerous times to resolve this issue, however [redacted] Tafoya has not responded as of late, and also misrepresented herself as "just an independent contractor", and has nothing to do with this business (which may be the case since she is never ever there). Ironically, she shares the same last name as the owner and clearly had a personal interest. This business has been extremely unprofessional, negligent, and misrepresented themselves. I politely went in the first time to request a refund, waited for another patient to leave before discussing the problem and allowing [redacted] to take photos of the damage, therefore giving them the opportunity to resolve the problem. They feel they are entitled to payment for a service that has left my leg looking worse than before I went in. I disagree. I believe they should, in good faith and in good business, refund the $700 for vein removal. I did not ask to be refunded for the Rejuvaderm injection which was another $250. I certainly feel I should fairly receive the vein removal funds of $700 however. an accounting of services would be appreciated also. I received one treatment, burned, returned for a second partial treatment, and apparently there is only $302 in my account? Again, [redacted] says this has "never happened before" in her email to me (which I can also provide), but according to reviews that I have read after this horrible experience, it has in fact happened to others. Thank you for your attention to this matter. I look forward to hearing fromAZ Laser again soon (through Revdex.com) , hopefully with a realistic resolve.
Regards,
[redacted]
Dear [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your account. We hope this response will provide you with additional information. According to our records, we received your order on October 17, 2017.The terms of the offer that you agreed to...
at the time of your order clearly state that you were to have a 14 day trial period starting from the date that the order was placed, in which you could cancel your account to avoid further charges. They also indicate that, "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 for the Magnetique Hair Growth fourteen days from the date that the order was placed for the product(s)."When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $89.99 on October 31, 2017.According to our records, our company received a dispute from your Financial Institution on November 20, 2017. Which resulted in your account being cancelled immediately and you have not received any shipments or charges since then. Since you have contacted your credit card company and initiated a chargeback for the full charges. Due to the dispute, we are unable to issue you a credit at this time because you would then end up getting a credit twice for those purchases. Once a chargeback is filed with your bank we are unable to provide any type of refund as a resolution to the account. The outcome will be between you and your bank. I do appoligize for any inconvenience this may have caused. I am sorry I am not able to help more I hope you have a great day!
Dear [redacted] ,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full Please allow 3-days to see the refunds reflect in your account I hope you have a great day!
Dear *** ***, We recently received your complaint #*** regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on September 19, 2017.The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on October 03, 2017. According to our records the first contact we had requesting the cancellation of your account was on November 08, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent chargeYou were refunded $89.99, Trans-ID: ***Please allow 3-business days to reflect back into your account.I hope this resolves your concern today and I hope you have a good day!
Dear ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for We want you to be able to try the product and see the results our customers are seeing After reviewing your account it appears we have already refunded the account in full when
you called yesterday and you can keep the product we encourage you to try itWhen your financial institute see's we have refunded the charge in full they will usually work with you, if you incurred a NSF feeI hope this resolves your concern today I hope you have a good day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dear [redacted],We recently received your complaint #[redacted] regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on December 06, 2017.The terms of the offer that you agreed...
to at the time of your order clearly state that you were to have a 14 day trial period starting from the date that the order was placed, in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 and $88.99 fourteen days from the date that the order was placed for the product(s)."These terms were presented to you in multiple places on our website when you ordered our product. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.It shows that we did attempt to charge you the full price of the products on December 21, 2017, but the transactions were declinded. So you were not sucessfully billed the full price of the products.According to our records the first contact we had requesting the cancellation of your account was on December 26, 2017 when you cancelled with a representative. As a courtesy today, we have provided you with a 100% refund on your most recent charges. You were refunded $19.99 Trans-ID: [redacted], $4.95 Trans-ID: [redacted], $1.95 Trans-ID: [redacted], and $4.95 Trans-ID: [redacted]. Please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!
Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I am sorry to hear that you were not satisfied. I have reviewed the account and as a resolution today we have refunded the account in full....
Please allow 3-5 days to see the refunds reflect in your account. I hope you have a great day!
We have difference in the amount Mrs. [redacted] is disputing. We are willing to refund the amount needed. We have reached out to Mrs* [redacted] directly to resolve the matter but have not had heard back from her. She is a valued customer and we appreciate...
her business and want to do what necessary to keep her business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This standard contract for lightening and/or removing veins does not include and acknowledgement of burns so severe that a "hole" is left in my leg (as seen in photos). After the first treatment, I burned so badly that the technician could not treat that area again. Instead, she treated the inner leg above my knee which also scarred. No notations were made in my file that this had occurred either time. The result of this permanent disfiguration is clearly due to negligence of the technician. I had one treatment and this was the result, therefore I should be refunded the full amount. [redacted], the receptionist, also agreed that she would not want a "credit for other services either." As she stated, "I don't blame you." In an article in The publication "Latino Persoectives", the Tafoyas were quoted as saying "they cater to Hispanic males and females...". Being Caucasian, perhaps they are unfamiliar with the difference in skin tone, which could very well have led to this disfiguartatiion on my left leg.(article attached).I have tried numerous times to resolve this issue, however [redacted] Tafoya has not responded as of late, and also misrepresented herself as "just an independent contractor", and has nothing to do with this business (which may be the case since she is never ever there). Ironically, she shares the same last name as the owner and clearly had a personal interest. This business has been extremely unprofessional, negligent, and misrepresented themselves. I politely went in the first time to request a refund, waited for another patient to leave before discussing the problem and allowing [redacted] to take photos of the damage, therefore giving them the opportunity to resolve the problem. They feel they are entitled to payment for a service that has left my leg looking worse than before I went in. I disagree. I believe they should, in good faith and in good business, refund the $700 for vein removal. I did not ask to be refunded for the Rejuvaderm injection which was another $250. I certainly feel I should fairly receive the vein removal funds of $700 however. an accounting of services would be appreciated also. I received one treatment, burned, returned for a second partial treatment, and apparently there is only $302 in my account? Again, [redacted] says this has "never happened before" in her email to me (which I can also provide), but according to reviews that I have read after this horrible experience, it has in fact happened to others. Thank you for your attention to this matter. I look forward to hearing fromAZ Laser again soon (through Revdex.com) , hopefully with a realistic resolve.
Regards,
[redacted]
Dear [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your account. We hope this response will provide you with additional information. According to our records, we received your order on October 17, 2017.The terms of the offer that you agreed to...
at the time of your order clearly state that you were to have a 14 day trial period starting from the date that the order was placed, in which you could cancel your account to avoid further charges. They also indicate that, "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 for the Magnetique Hair Growth fourteen days from the date that the order was placed for the product(s)."When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $89.99 on October 31, 2017.According to our records, our company received a dispute from your Financial Institution on November 20, 2017. Which resulted in your account being cancelled immediately and you have not received any shipments or charges since then. Since you have contacted your credit card company and initiated a chargeback for the full charges. Due to the dispute, we are unable to issue you a credit at this time because you would then end up getting a credit twice for those purchases. Once a chargeback is filed with your bank we are unable to provide any type of refund as a resolution to the account. The outcome will be between you and your bank. I do appoligize for any inconvenience this may have caused. I am sorry I am not able to help more I hope you have a great day!
We would like to schedule an appointment with Mrs. [redacted] to check on the status of her treatment.