Cransh Auto Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Cransh has made no attempt at resolving the matter other than making accusations and misrepresenting the facts of what happenedCransh hasn't even contacted me to apologizeThe comment about brake pads is an interesting look at how Cransh views their customers; basically, it's the customer's fault for not recognizing that he/she was being fooled therefore Cransh is justified in "getting away with it." A reputable business that truly cares for their customers wouldn't take this positionIt may be true that Cransh has receipts for the parts that they buy and truthfully represent that service on some of their vehicles; however, my experience clearly proves that this is not the case on 100% of their vehiclesAs such, buyer beware that any vehicle they consider purchasing from Cransh may or may not be represented truthfully, either way Cransh is going to charge a premium and put the onus on the customer to determine whether or not he/she is being fooledI am thankful for the Revdex.com as this situation is exactly why they exist: to inform the general publicIn this case, the general public needs to know that they are taking an increased risk when buying a car from Cransh and likely paying a hefty "service" premium along with it Regards, [redacted]

Cransh Auto Sales takes pride in selling a dependable car with apreventable maintenance service preformed at no charge for thecustomerEvery vehicle we list goes through a mechanic inspection andmaintenance service, depending on what the vehicle needsParts thatare replaced will have the boxes of the part placed in the trunkOn thisvehicle boxes from two cars( the one the customer was looking at andanother car thatwas detailed at the same time)were put in the trunk.Before the sale even took place cransh and the customer notice therewere too many boxes of parts for one vehicleHonest mistakehappened at time of detail and instead of putting boxes in the back ofeach car the detailed put ALL boxes in the vehicle the customer waslooking atThis was not advertised online to have this large of a serviceonly boxes in the trunk showed thisIf the customer would havepurchased the vehicle he would of only got receipts for the parts weinstall on that vehicleAll receipts will have·vin number on eachindividual part for that vehicleThe customer had every right to be ·~disappointed· all boxes didn't go to that vehicle, but honestly the vehiclehe was looking at didn't need a large serviceThe car had been wellserviced from previous ownerWe did do a small service to it, andshowed the customer what we actually didWe tried to insure thecustomer what we do at cransh is honest business and we would evengive him a discount for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Please note that Cransh chose the option that the complaint is "unjustified" but in their detailed response stated that "the customer had every right to be disappointed."In Cransh's response, they acknowledge that the number of parts boxes were misleading and required clarification (being that the boxes related to another vehicle); however, the business stretched the truth in their response by not mentioning the fact that I alone, the customer, discovered this error and not the business. It was only after I raised the issue did they admit to the misleading nature of the parts boxes. Their response also seems to imply that Cransh was already aware and notified me of the issue in a timely manner. This is very misleading because it fails to recognize that prior to my discovery the salesman spent nearly 20-30 minutes with me convincing me of all the valuable service that had been performed and even used the boxes as a representation of the value. In no way was Cransh forthcoming and transparent about this issue prior to being caught.Additionally, the business' response attempts to call attention to the fact that the vehicle was in great condition and that it didn't require much service. They also used this same line of thinking to try to convince me to buy the car after discovering the misleading nature of the situation.  Although this may be true, it clearly illustrates that the business is unaware, or unwilling to acknowledge, that the essence of the issue at hand is akin to deceptive trade practices. By calling attention to the service the vehicle required at the time misses the point.  In other words, their view supports the idea that it doesn't matter whether or not a consumer is fooled as long as the overall product is still of good quality. This type of situation is exactly why the Revdex.com exists, so that awareness can be raised regarding businesses that operate using questionable practices to achieve their objectives.Lastly, the discount mentioned in the response that was offered by Cransh (after discovering their scheme) was a fraction of the inflated "service value" that they said was included in the price; therefore, the business still expected me to pay a higher price for services that were never performed. Again, this is another illustration that this business does not comprehend the issue at hand. Cransh has managed to integrate the advantage of the auto mechanic into the used car buying process, and based on their view of this situation, does not have a problem with misleading a consumer as long as the overall product being delivered is quality. This is no different from an auto mechanic charging 5 hours of labor for a job that took 2 hours and justifies this by the fact that the car is now operable. I caution any consumer to trust the service value that Cransh claims. Awareness needs to be raised about this business so that consumers can make an informed decision.Regards,
[redacted]
Revdex.com[redacted]
[redacted]
[redacted]
Dear [redacted] :
This letter is in regards to your complaint submitted on 3/12/2016 against Cransh Auto Sales and assigned complaint ID [redacted]
The business response is either below or attached. You have 8 calendar days to submit your response back to the Revdex.com. If no response is received, we will assume that your complaint has been resolved.
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.
If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4:00 p.m. or by email at [redacted]
Regards,
[redacted]
Dispute Resolution, Ad Review
[redacted]
 
MESSAGE FROM BUSINESS:This is unjustified because we do honest business atcransh, We have the receipts for every part we install ineach vehicle . We do not charge the customer for thisservice, and this customer did not purchase a car fromcransh, if there were 3 boxes of brake pads in the trunk,it is clearly a mistake because a car only has front andrear brakes, that would be two boxes.Cransh auto sales cannot control customer's emotionsthere for "the customer had every right to be ·disappointed "We can control our action, an~ we dohonest business and have been for over 10 years inArlington ..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Cransh has made no attempt at resolving the matter other than making false accusations and misrepresenting the facts of what happened. Cransh hasn't even contacted me to apologize. The comment about brake pads is an interesting look at how Cransh views their customers; basically, it's the customer's fault for not recognizing that he/she was being fooled therefore Cransh is justified in "getting away with it." A reputable business that truly cares for their customers wouldn't take this position. It may be true that Cransh has receipts for the parts that they buy and truthfully represent that service on some of their vehicles; however, my experience clearly proves that this is not the case on 100% of their vehicles. As such, buyer beware that any vehicle they consider purchasing from Cransh may or may not be represented truthfully, either way Cransh is going to charge a premium and put the onus on the customer to determine whether or not he/she is being fooled. I am thankful for the Revdex.com as this situation is exactly why they exist: to inform the general public. In this case, the general public needs to know that they are taking an increased risk when buying a car from Cransh and likely paying a hefty "service" premium along with it.
Regards,
[redacted]

This issue was brought to our attention via a Google review left by the customer. After seeing the review, we immediately contacted [redacted] and mutually resolved the matter by sending her a check for $850.00 to cover the cost of repairs paid by the customer. We belieVe this matter has been...

resolved to her satisfaction based on a follow up call made to [redacted] to verify she received the check.Sincerely, [redacted]
[redacted]

Cransh Auto Sales takes pride in selling a dependable car with apreventable maintenance service preformed at no charge for thecustomer. Every vehicle we list goes through a mechanic inspection andmaintenance service, depending on what the vehicle needs. Parts thatare replaced will have the boxes of...

the part placed in the trunk. On thisvehicle boxes from two cars( the one the customer was looking at andanother car that. was detailed at the same time)were put in the trunk.Before the sale even took place cransh and the customer notice therewere too many boxes of parts for one vehicle. Honest mistakehappened at time of detail and instead of putting boxes in the back ofeach car the detailed put ALL boxes in the vehicle the customer waslooking at. This was not advertised online to have this large of a serviceonly boxes in the trunk showed this. If the customer would havepurchased the vehicle he would of only got receipts for the parts weinstall on that vehicle. All receipts will have·vin number on eachindividual part for that vehicle. The customer had every right to be ·~disappointed· all boxes didn't go to that vehicle, but honestly the vehiclehe was looking at didn't need a large service. The car had been wellserviced from previous owner. We did do a small service to it, andshowed the customer what we actually did. We tried to insure thecustomer what we do at cransh is honest business and we would evengive him a discount for the inconvenience .