In response to id# [redacted] We performed a p(alternator) recall which we had to disconnect the battery which is located in trunk, the customer had aftermarket wiring which we pulled looseWe repaired the aftermarket connection with the proper ends and returned to customer which the customer inspected the entire vehicle before she leftLater that day the customer called and said we damaged the bumper and that she would bring it in for an inspection They came in for us to look at there is a crack on the lower part of the back bumper by the exhaust pipe They said we leaned on the car and caused this crack I was with the technician the entire time of repair we did not crack the bumper nor would the bumper crack from leaning on the bumper We would have had to contact with another object to crack the bumperWhen I told the customer that the bumper crack was not caused by us from leaning on the car He started cussing at me and got very irate and was yelling at me I told the customer I was done talking to him at that point and then they the dealership [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In lieu of a discrepancy in the two (2) documented responses on 11-6-and 11-13-15, I am asking to repair the damage my car incurred while in northgate dodge dealerships possession, during the alternator recall serviceThe damage incurred being: rear (passenger side) lower bumper, has a Crack approximately two (2) inches long, which was NOT there prior to the recall servicingIt is apparent to me, one of their employees back my car into somethingPlease tell me what happened Regards, [redacted] ***
In reference to case id# ***
Customer requesting buy back I spoke with Chrysler about this vehicle they said it did not meet the buy back criteriaHow ever we still need to get the vehicle back to look at again as per requested when returning to the customerWe have been
working with the technical division of FCA called Star we could not reduplicate concern after all the up date were performed they told us to let customer drive and when it acted up to bring it back for inspection the customer was told we would provide a vehicle to drive the customer has never returned. Some one from FCA calls every day to see if he has returned yetI called Mr*** September 25th 2015 in the am and ask if it has acted up he stated it has but has not had time to bring it him I ask him to bring the vehicle in so we could look at it again and update our Star case he stated he would bring the car in September 25th 2015, I also told him his car did not meet buy back criteria but we would work with him to get his problems resolved and he agreed to bring his car in
Sincerely,
*** ***
Fixed Operations Manager
Northgate Chrysler Dodge Jeep,Ram
ID [redacted]
Our case remains the same we did not damage the car as stated in the last response we watched the car in our surveillance system the car was not damaged here.
Revdex.com:
I have reviewed the response made by the Dodge dealership in the Colerain area, reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I left the Dodge dealership on date of service (11/06/15) after dropping my car off. I returned approximately 45 minutes later. I never stated "someone leaned on or against my car or it was hit". I asked "what happened to my car?', "It seems as if someone might have backed into something". First discrepancy.! On invoice paperwork from service date (11/06/15) it stated: "aftermarket power cable come off that runs to OEM battery to aftermarket battery, did not reattach cable". On their first reply in response-Revdex.com (11/13/15) from Dodge they stated to me-"we pulled loose" the aftermarket wiring. This is clearly the second discrepancy! I also never stated my car was damaged in their parking lot. Nor did Dodge walk-around my car prior to or after service. I trusted the alternator recall would be fixed with no further issues. This is clearly not what has happened. I am asking for the crack/damage from Dodge to be fixed! This vehicle could have caught fire or completely shut down while driving in lieu of Dodge's faulty alternator, SCARY! Luckily I was at a red light when it did do just this / shut down completely. I am not wanting to continue bantering back and forth anymore. PLEASE fix what you clearly damaged!
Regards,
[redacted]
In response to complaint #[redacted]
Northgate Chrysler has surveillance camera's. The customers car never got parked in the parking lot since the customer was waiting on the car so it was pulled in to the technicians work area and when finished pulled back up to the service drive. We went back to the surveillance camera's and watched the car the entire time it was here nothing hit the car while we were in possession we did not damage the car. The customers original complaint was we leaned on the car and cause a crack which is not possible either we are not responsible for any repairs.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In lieu of a discrepancy in the two (2) documented responses on 11-6-15 and 11-13-15, I am asking to repair the damage my car incurred while in northgate dodge dealerships possession, during the alternator recall service. The damage incurred being: rear (passenger side) lower bumper, has a Crack approximately two (2) inches long, which was NOT there prior to the recall servicing. It is apparent to me, one of their employees back my car into something. Please tell me what happened.
Regards,
[redacted]
The Jeep was towed in we are extremely busy and we advised the customer we would get his Jeep worked in as soon as possible. When we pushed the jeep in the shop for diagnostics we found the ignition switch housing broken the part is only available with a complete steering column...
we gave MR Reed the option of a new part with a two year warranty or a used part with no warranty MR Reed choice the used part with no warranty we ordered the parts from the salvage yard. The part arrived a couple days later we installed the column and went to start the car and the battery was dead we jump started car test quality checked all working parts let run to partial charge battery but the battery went low on charge again after sitting a couple of days waiting on customer to pick up. When MR Reed came to pick up we had to jump start again we checked the battery and it says it is extremely discharged we offered to charge the battery but customer declined. The Jeep was not drivable when towed in and sat on our lot we have not serviced the Jeep for several years so we have no idea what shape or condition the rest of the jeep in. Our repair is valid the battery may or may not charge back up the battery would be a completely different repair and should not be at my expense to maintain the Jeep.if any questions feel free to contact [redacted] fixed operations manager 513-[redacted]
I have called the customer and we have discussed the communication issues that may have occurred via email leading up to this complaint. The customers email to [redacted] was not received with the customers name as sender, therefore it was filtered into junk email. We have resolved any...
of our issues and [redacted] seems satisfied. We look forward to assisting her in the future.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In response to id#[redacted]
We performed a p60 (alternator) recall which we had to disconnect the battery which is located in trunk, the customer had aftermarket wiring which we pulled loose. We repaired the aftermarket connection with the proper ends and returned to customer which...
the customer inspected the entire vehicle before she left. Later that day the customer called and said we damaged the bumper and that she would bring it in for an inspection. They came in for us to look at there is a crack on the lower part of the back bumper by the exhaust pipe. They said we leaned on the car and caused this crack. I was with the technician the entire time of repair we did not crack the bumper nor would the bumper crack from leaning on the bumper. We would have had to contact with another object to crack the bumper. When I told the customer that the bumper crack was not caused by us from leaning on the car. He started cussing at me and got very irate and was yelling at me. I told the customer I was done talking to him at that point and then they the dealership.
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me. However, I don't feel as if anything else will be done so I will just end this matter now and never use this business again in the future.
Regards,
[redacted]
In response to id# [redacted] We performed a p(alternator) recall which we had to disconnect the battery which is located in trunk, the customer had aftermarket wiring which we pulled looseWe repaired the aftermarket connection with the proper ends and returned to customer which the customer inspected the entire vehicle before she leftLater that day the customer called and said we damaged the bumper and that she would bring it in for an inspection They came in for us to look at there is a crack on the lower part of the back bumper by the exhaust pipe They said we leaned on the car and caused this crack I was with the technician the entire time of repair we did not crack the bumper nor would the bumper crack from leaning on the bumper We would have had to contact with another object to crack the bumperWhen I told the customer that the bumper crack was not caused by us from leaning on the car He started cussing at me and got very irate and was yelling at me I told the customer I was done talking to him at that point and then they the dealership [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In lieu of a discrepancy in the two (2) documented responses on 11-6-and 11-13-15, I am asking to repair the damage my car incurred while in northgate dodge dealerships possession, during the alternator recall serviceThe damage incurred being: rear (passenger side) lower bumper, has a Crack approximately two (2) inches long, which was NOT there prior to the recall servicingIt is apparent to me, one of their employees back my car into somethingPlease tell me what happened Regards, [redacted] ***
In reference to case id# ***
Customer requesting buy back I spoke with Chrysler about this vehicle they said it did not meet the buy back criteriaHow ever we still need to get the vehicle back to look at again as per requested when returning to the customerWe have been
working with the technical division of FCA called Star we could not reduplicate concern after all the up date were performed they told us to let customer drive and when it acted up to bring it back for inspection the customer was told we would provide a vehicle to drive the customer has never returned. Some one from FCA calls every day to see if he has returned yetI called Mr*** September 25th 2015 in the am and ask if it has acted up he stated it has but has not had time to bring it him I ask him to bring the vehicle in so we could look at it again and update our Star case he stated he would bring the car in September 25th 2015, I also told him his car did not meet buy back criteria but we would work with him to get his problems resolved and he agreed to bring his car in
Sincerely,
*** ***
Fixed Operations Manager
Northgate Chrysler Dodge Jeep,Ram
ID [redacted]
Our case remains the same we did not damage the car as stated in the last response we watched the car in our surveillance system the car was not damaged here.
Revdex.com:
I have reviewed the response made by the Dodge dealership in the Colerain area, reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I left the Dodge dealership on date of service (11/06/15) after dropping my car off. I returned approximately 45 minutes later. I never stated "someone leaned on or against my car or it was hit". I asked "what happened to my car?', "It seems as if someone might have backed into something". First discrepancy.! On invoice paperwork from service date (11/06/15) it stated: "aftermarket power cable come off that runs to OEM battery to aftermarket battery, did not reattach cable". On their first reply in response-Revdex.com (11/13/15) from Dodge they stated to me-"we pulled loose" the aftermarket wiring. This is clearly the second discrepancy! I also never stated my car was damaged in their parking lot. Nor did Dodge walk-around my car prior to or after service. I trusted the alternator recall would be fixed with no further issues. This is clearly not what has happened. I am asking for the crack/damage from Dodge to be fixed! This vehicle could have caught fire or completely shut down while driving in lieu of Dodge's faulty alternator, SCARY! Luckily I was at a red light when it did do just this / shut down completely. I am not wanting to continue bantering back and forth anymore. PLEASE fix what you clearly damaged!
Regards,
[redacted]
In response to complaint #[redacted]
Northgate Chrysler has surveillance camera's. The customers car never got parked in the parking lot since the customer was waiting on the car so it was pulled in to the technicians work area and when finished pulled back up to the service drive. We went back to the surveillance camera's and watched the car the entire time it was here nothing hit the car while we were in possession we did not damage the car. The customers original complaint was we leaned on the car and cause a crack which is not possible either we are not responsible for any repairs.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In lieu of a discrepancy in the two (2) documented responses on 11-6-15 and 11-13-15, I am asking to repair the damage my car incurred while in northgate dodge dealerships possession, during the alternator recall service. The damage incurred being: rear (passenger side) lower bumper, has a Crack approximately two (2) inches long, which was NOT there prior to the recall servicing. It is apparent to me, one of their employees back my car into something. Please tell me what happened.
Regards,
[redacted]
The Jeep was towed in we are extremely busy and we advised the customer we would get his Jeep worked in as soon as possible. When we pushed the jeep in the shop for diagnostics we found the ignition switch housing broken the part is only available with a complete steering column...
we gave MR Reed the option of a new part with a two year warranty or a used part with no warranty MR Reed choice the used part with no warranty we ordered the parts from the salvage yard. The part arrived a couple days later we installed the column and went to start the car and the battery was dead we jump started car test quality checked all working parts let run to partial charge battery but the battery went low on charge again after sitting a couple of days waiting on customer to pick up. When MR Reed came to pick up we had to jump start again we checked the battery and it says it is extremely discharged we offered to charge the battery but customer declined. The Jeep was not drivable when towed in and sat on our lot we have not serviced the Jeep for several years so we have no idea what shape or condition the rest of the jeep in. Our repair is valid the battery may or may not charge back up the battery would be a completely different repair and should not be at my expense to maintain the Jeep.if any questions feel free to contact [redacted] fixed operations manager 513-[redacted]
I have called the customer and we have discussed the communication issues that may have occurred via email leading up to this complaint. The customers email to [redacted] was not received with the customers name as sender, therefore it was filtered into junk email. We have resolved any...
of our issues and [redacted] seems satisfied. We look forward to assisting her in the future.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In response to id#[redacted]
We performed a p60 (alternator) recall which we had to disconnect the battery which is located in trunk, the customer had aftermarket wiring which we pulled loose. We repaired the aftermarket connection with the proper ends and returned to customer which...
the customer inspected the entire vehicle before she left. Later that day the customer called and said we damaged the bumper and that she would bring it in for an inspection. They came in for us to look at there is a crack on the lower part of the back bumper by the exhaust pipe. They said we leaned on the car and caused this crack. I was with the technician the entire time of repair we did not crack the bumper nor would the bumper crack from leaning on the bumper. We would have had to contact with another object to crack the bumper. When I told the customer that the bumper crack was not caused by us from leaning on the car. He started cussing at me and got very irate and was yelling at me. I told the customer I was done talking to him at that point and then they the dealership.
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me. However, I don't feel as if anything else will be done so I will just end this matter now and never use this business again in the future.
Regards,
[redacted]