In response to complaint # [redacted] Northgate Chrysler has surveillance camera'sThe customers car never got parked in the parking lot since the customer was waiting on the car so it was pulled in to the technicians work area and when finished pulled back up to the service driveWe went back to the surveillance camera's and watched the car the entire time it was here nothing hit the car while we were in possession we did not damage the carThe customers original complaint was we leaned on the car and cause a crack which is not possible either we are not responsible for any repairs [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
ID [redacted] Our case remains the same we did not damage the car as stated in the last response we watched the car in our surveillance system the car was not damaged here
Revdex.com: I have reviewed the response made by the Dodge dealership in the Colerain area, reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I left the Dodge dealership on date of service (11/06/15) after dropping my car offI returned approximately minutes laterI never stated "someone leaned on or against my car or it was hit"I asked "what happened to my car?', "It seems as if someone might have backed into something"First discrepancy.! On invoice paperwork from service date (11/06/15) it stated: "aftermarket power cable come off that runs to OEM battery to aftermarket battery, did not reattach cable"On their first reply in response-Revdex.com (11/13/15) from Dodge they stated to me-"we pulled loose" the aftermarket wiringThis is clearly the second discrepancy! I also never stated my car was damaged in their parking lotNor did Dodge walk-around my car prior to or after serviceI trusted the alternator recall would be fixed with no further issuesThis is clearly not what has happenedI am asking for the crack/damage from Dodge to be fixed! This vehicle could have caught fire or completely shut down while driving in lieu of Dodge's faulty alternator, SCARY! Luckily I was at a red light when it did do just this / shut down completelyI am not wanting to continue bantering back and forth anymorePLEASE fix what you clearly damaged! Regards, [redacted] ***
In response to complaint # [redacted] Northgate Chrysler has surveillance camera'sThe customers car never got parked in the parking lot since the customer was waiting on the car so it was pulled in to the technicians work area and when finished pulled back up to the service driveWe went back to the surveillance camera's and watched the car the entire time it was here nothing hit the car while we were in possession we did not damage the carThe customers original complaint was we leaned on the car and cause a crack which is not possible either we are not responsible for any repairs [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
ID [redacted] Our case remains the same we did not damage the car as stated in the last response we watched the car in our surveillance system the car was not damaged here
Revdex.com: I have reviewed the response made by the Dodge dealership in the Colerain area, reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I left the Dodge dealership on date of service (11/06/15) after dropping my car offI returned approximately minutes laterI never stated "someone leaned on or against my car or it was hit"I asked "what happened to my car?', "It seems as if someone might have backed into something"First discrepancy.! On invoice paperwork from service date (11/06/15) it stated: "aftermarket power cable come off that runs to OEM battery to aftermarket battery, did not reattach cable"On their first reply in response-Revdex.com (11/13/15) from Dodge they stated to me-"we pulled loose" the aftermarket wiringThis is clearly the second discrepancy! I also never stated my car was damaged in their parking lotNor did Dodge walk-around my car prior to or after serviceI trusted the alternator recall would be fixed with no further issuesThis is clearly not what has happenedI am asking for the crack/damage from Dodge to be fixed! This vehicle could have caught fire or completely shut down while driving in lieu of Dodge's faulty alternator, SCARY! Luckily I was at a red light when it did do just this / shut down completelyI am not wanting to continue bantering back and forth anymorePLEASE fix what you clearly damaged! Regards, [redacted] ***