Crate & Barrel

I am sorry that you did not receive a level of customer service at Morrison Supply that you would have found acceptableWe have very strict rules in place when it comes to any electrical component sold for obvious reasonsWe typically deal with licensed HVAC owners/technicians, but on occasion we
will sell select parts/supplies to other types of customers but always with the understanding that there will be no warranties/refunds once the product leaves the storeI was explained the entire situation and from the beginning there was a clearly defined expectation of not only this, but also the fact that we did not stock a motor to the exact specifications you needed but one that contractors use daily in similar situations, that being the Rescue Motor you mentionedI can’t answer to why the motor would not work for you, but all things being as described it should have been the answer you were looking forWith all of that being said I have no problem in giving you a refundIf you want to call in and talk to *** *** @ *** to get that set up he will take care of you Thank you*** *** | Central TX HVAC General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is more than satisfactory to me.I strongly appreciate Crate & Barrel's efforts to correct the issues and retain my business
Sincerely,
*** ***

To whom it may concern,We have received the request to have the customer and her husband removed from our mailing list We searched our system using the information provided to us by the customer (name, address, email address, phone number) to locate any accounts under said information
All accounts have now been set to not receive any catalogs from our company Please note that our catalog mailings are completed quite a few weeks in advance, so you may receive two or three last mailings from usI apologize for any inconvenience this may cause, and we appreciate your patienceIf the customer has received our catalogs at a different address or under another variance of their name, please reply with that information so we can make sure all of your accounts have been updatedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to meThank you for being reasonable in finding a solution I sincerely appreciate you and am beyond satisfied!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Carole ***

The customer worked with the General Manager at the store and the store has arranged to get replacement cores for the customer's Harborside Queen SleeperWhen the cores are available, the store will contact the customer to make a delivery of th cores and pick up the ones that are not
acceptable. Bill ***Crate & Barrel Corporate Customer Service

Complaint: ***
I am rejecting this response because: *** called on Friday at 7:pmI returned her call today I left her a voice messageAs of today no resolution has been made.
Sincerely,
*** ***

The store has recommended a feather core to provide a softer core for the customerOnce the cores are ordered as replacements, it will take the manufacturer to weeks to produce themThis is an estimated figure and we would expect delivery to occur by mid-April., Bill ***CCS

We have reviewed the customer's order and determined that the desk that was purchased was in stock at time of purchase Our company does automatically bill our customers for merchandise that is in stockThe table on the order is on back order with an ETA of Late May, therefore, the customer
has not been charged for the table We do provide Saturday deliveries out of our warehouse in the recipient's area We certainly apologize for any lack of communication and delays in responding to the customer We have spoken with the customer via telephone and provided her with the information pertaining to her order and have refunded the delivery fee as a customer service gesture

We reached out to customer by phone directly regarding customer's concerns with the order We have offered a full credit to a store credit for the return of the customer's furniture as a customer service gesture Waiting on customer's response

Despite the information provided to the customer was correctAs a one time customer service gesture, we will be issuing a check in the amount of the gift card

I sincerely apologize that the customer is unhappy with the response, but I have answered truthfully and to the best of my knowledge as to the circumstances I verified what facts I could with the associates involved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This was resolved today by the company, Crate and Barrel, sending the right screws and having a local furniture person put the
piece together
Sincerely,
*** ***

Refund was processed for the customer under order number *** on 12/11/for $212.87, 12/29/for $and 12/29/for $This equals the total amount of the order of $

Unfortunately, we do not have inventory of the customer's merchandise that was orderedWe have spoken to the customer and provided her with this information The customer has requested cancellation of pending merchandise and a return of the merchandise that is in her possession which we have
completed The customer's return has been scheduled for Thurs, Aug17, Once the customer's merchandise has been returned to our warehouse, a refund will be processed for that merchandise We have also offered the customer a gratis card as a customer service gesture for her experience

(The consumer indicated he/she DID NOT accept the response from the business.)
The representative said to ignore their response as they are still looking into the issueSo, in order to provide an answer to the Revdex.com in order to keep the case open, I need to say that I do not accept the response from
Crate and Barrel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if I receive the item by mid July, as stated in the response
Sincerely,
*** ***

I followed up with the customer today to discuss possible resolutions, and she informed me that she had been back in touch with an associate in our San Francisco store, who has arranged for a furniture medic to go out and inspect the chair. She indicated that she is
satisfied

The customer's order of a $Gift Card on Order *** was shipped but the recipient stated that they never received the Gift CardA second order *** was created and another card was shipped via *** on tracking number *** and delivered on Saturday, 12/19/We left a
message for the purchaser, Mr *** telling him that the $Gift Card was delivered via *** to the customer on Saturday.,12/19/As requested we also sent a Gift Card for $to the purchaser for his inconveniences

Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: *** Corp CS
Contact Phone: XXXXXXXXXX
Contact Email: ***@crateandbarrel.com
We sincerely apologize for the inconvenience and frustration caused by this situation, and for the misinformation that was shared
The Petrie Sofa (XXXXXX) is a regularly stocked item, however, due to a high volume of sales, is temporarily sold outAgain, our apologies for the incorrect availability date
We are expecting the sofa to be back in stock in early October
The delivery fee has been refunded and our associate discussed with the customer that further compensation would be offered after the successful delivery
We certainly understand the customer's frustration, so I would be happy to extend the compensation offer nowIn addition to the refund of the delivery fee, I would like to extend a 10% discount on the purchase price of the sofa as a gesture of our apology
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This couch has not yet been deliveredI will not accept a resolution until that point in time
Final Consumer Response /* (4200, 22, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe I throughly explained why I do not accept this resolution in my previous messageThis "rebuttal" is not saying anything new or adding additional information
Final Business Response /* (4000, 25, 2015/10/15) */
I had left a message for the customer on 10/12/asking her to verify that the delivery had been completed so that I could issue the agreed upon 10% compensation
After I had left the message, I received the Revdex.com notice with the comment "The couch was deliveredWe have not received any form of compensation."
At that point, I authorized the 10% credit
The 10% was the initial request by the customer in the Revdex.com complaint on 9/23/15: "We are seeking monetary compensation of 10% of the total cost of the pre-tax product ($1444) for a total of $144, GIVEN that the sofa is delivered on the last agreed upon date of October 11th, If the sofa is further delayed on account of Crate & Barrel (as all of the delays have been thus far), we will request a further compensationCompensation of 10% should be given in the form of a credit to our original purchasing method." My response on 9/indicates that we agreed to this request
We have responded to every inquiry and complied with the customer's desired resolution as presented in this complaint
We certainly understand that the customer has been inconvenienced by the cancelled deliveries and we are truly sorry for both the inconvenience and the frustrationThe refund of the delivery fee and the additional refund of 10% of the order reflect our gesture of apology for the inconvenience
I further understand that the customer is upset that she did not have the opportunity to return my call before the refund was processedAnd for that, I apologizeI was simply acting in response to her complaint rebuttal "The couch was deliveredWe have not received word of any form of compensation" which I saw a short time after leaving my phone messageI felt it was best to expedite the refund in response, and as we had agreed with her requested amount, I saw no reason to waitAgain, I apologize if my actions were improper or viewed as "uncaring"That was certainly not the caseI simply did not want her to wait any longer for the refund
I would be more than happy to speak with the customer if she still wishes to discuss this matter