Crate Club

This is supposed to be a monthly subscription my first order was on 12-**-and they claim you can cancel anytime but before I could even decide if I like the product they build my card again two weeks later now they refuse to refund my money telling me the the product has already been pulled from the shelves and packaged for deliveryWhen I told them to cancel they told me it was too late for this month...no You can't call something a monthly subscription if you are going to be billing people every two weeks...I want my money back

I ordered crates from crate club December [redacted] for Christmas presents On December [redacted] my bank contacted me and told me they canceled of the orders because they thought it was fraudSo on December [redacted] I talked to a person at crate club and they canceled orders and reordered more for meThey said give them 7-business days to refund the orders that they canceledOn December ** i got crates from crate club I looked at my bank account and they never refunded me back for the canceled cratesI tried to contact crate club to ask where my refund was and where to send back the crates that they over sent me and to cancel all of my subscriptionsI couldn't get a hold of anyone till it was January after they already charged me for another month on cratesI finally talked to someone at create club they said they was sorry and they would check into the crate refund, and they would cancel all of the subscriptions and refund me back my money in 7-bushiness days,

I placed an order for a one month subscription and was confused when it billed me for a full year supply I’ve tryed contacting them in this day period with no response I have even tryed contacting them through there Facebook page that states they will contact you in day time and still no response I have sent them a mess for them to refund me my $into my account and fix the problem and just give me a month crate to see if my marine boyfriend would like the crate and nothing came about me contacting themI also went through my billing which shows the total of $being taken out of my debit card but instead they took $dollars out and doesn’t explain what the rest of the money was for I feel like they have scammed me out of my money and have the worst costumer service with no number to contact them which states that you can call them but how if there is no number I don’t understand what kind of business they are running if they do not respond I would like my money back

If I could give ZERO stars I would, we contacted the company about how there must have been a mistake because my husband only got a flashlight, deck of cards and a canteen with filter for $I could have found all of the items on Amazon.com for a total of maybe $They also deleted my husbands honest reviews about how he felt he got ripped off and how nothing even got resolved when he contacted themWill never try them again and we will be warning people to save their money!

While signing up for a subscription the Crate Club leads you to believe you can sign up for monthly subscriptionWhen you go to check out it abruptly signs you for a yearly subscription for $My wife immediately cancelled my subscription but they took the whole amount out of our accountWe emailed them a week ago stating our problem and they will not return our emailsThere is also no way of getting ahold of them besides emailNo phone number

I ordered a "crate" from them, for $I received a water bottle, beer opener and two other extremely small things - that all apparently added up to over $in valueI find this hard to believe, and the packaging was a regular cardboard box with all the items thrown in, without any packaging or something to imply it was the great tactical gear they solicitOn top of the product being lackluster I was charged twice, after having reached out via email (as this is the only way they let their customers contact them - there is no phone number whatsoever on their website or upon searching the internet for other options) without any response other than the generic "we will get in touch soon"Now that I have been charged twice I have emailed them yet again, totaling times now, in hopes that I can receive a refund not only for the extra charge that I am infuriated about, but the original paymentI would be more than willing to put the box in the mail for a return had I been given any

I placed an order for a one month subscription and was confused when it billed me for a full year supply I’ve tryed contacting them in this day period with no response I have even tryed contacting them through there Facebook page that states they will contact you in day time and still no response I have sent them a mess for them to refund me my $into my account and fix the problem and just give me a month crate to see if my marine boyfriend would like the crate and nothing came about me contacting themI also went through my billing which shows the total of $being taken out of my debit card but instead they took $dollars out and doesn’t explain what the rest of the money was for I feel like they have scammed me out of my money and have the worst costumer service with no number to contact them which states that you can call them but how if there is no number I don’t understand what kind of business they are running if they do not respond I would like my money back

They took my money and told me it would ship in the next couple daysAfter calling over and over, I finally got my product weeks later

I requested a refund and cancellation of my membership prior to thefirst product of the annual membership being shippedI received a reply that my membership was cancelled and that I would receive a refund within 10-business daysToday marks the 17th business day and the refund has not happenedThe website states 24-hour response time with emailsI have been waiting for an email response for daysTheir facebook page states a quick reply through messengerI have sent messages, all of which have been ignored

I purchased a subscription from crate club for my spouse for fathers day The subscription that I paid for was a month subscription where you pay in advance and then items are shipped to the receiving party each monthI paid on 06/**/We received the first two months of the subscription and then did not receive anything the following monthsI contacted them in august and asked them why I had not received anythingThey apologized and stated that august and Septembers shipment would be combined and shipped togetherI never received a shipmentthey also stated that they would refund the remaining months shipmentsI never received a refundI have contacted them several times and asked that they ship the items that I paid for or give me a refund for the remaining amount of They stated that they will only refund me even though I have only received two shipments worth $I still have not seen any refund or materialsI believe that they are stealing f

I ordered crates from crate club December *** for Christmas presents On December ** my bank contacted me and told me they canceled of the orders because they thought it was fraudSo on December *** I talked to a person at crate club and they canceled orders and reordered more for meThey said give them 7-business days to refund the orders that they canceledOn December ** i got crates from crate club I looked at my bank account and they never refunded me back for the canceled cratesI tried to contact crate club to ask where my refund was and where to send back the crates that they over sent me and to cancel all of my subscriptionsI couldn't get a hold of anyone till it was January after they already charged me for another month on cratesI finally talked to someone at create club they said they was sorry and they would check into the crate refund, and they would cancel all of the subscriptions and refund me back my money in 7-bushiness days,

I ordered from crate clubTheir advertising is and I wasted over on a months of crates ( actually no crate, only a cardboard delivery box)Items that were supposed to be military or tactical were actually cheap items that you could get anywhere like Home DepotItems I received consisted of coffee mugs, beer openers, flashlight, knife, playing cards, etcThis was an operators crate that was the second best.The picture shows a huge crate with 10+ military itemsI cancelled the second I received 1st cratebut still they sent me anotherAfter few emails they finally responded and basically said oh sorry, your are cancelledBuyer beware

Last year I purchased a year long subscription with Crate ClubOn December *** of this year, a very large withdraw was made from my checking account by Crate ClubI went online and discovered they had renewed the subscription for two years without my consentI cancelled the subscriptionI emailed support and was told there was an error with the new system they were usingThey said because the subscription was canceled on the same day it was renewed, one box would be sent, but the remainder would be canceled and refundedA refund was promised within to daysAfter days had passed, I emailed again inquiring about the status of the refundAn apology was offered and I was assured the refund was comingIt is now days and still no refundIt is appalling that a veteran owned business would do something like this to a veteran

I normally would ask for help but I was trying to surprise my husbandI thought I was getting this subscription for $It said $a month with 50% off the first month then 15% off the remaining months to be billed monthly or so I thoughtSo I thought I was getting charged $and I was charged $195.22! I have bills out my account is overdrawn it’s Christmas time and now idk what to doThe numbers I found online were wrong numbers and I have emailed and left messages on their Facebook page and Facebook messenger and no responseAll I want is a refundBefore my order is processedI have tried and tried a few times a day to reach them with no responseIdk if maybe they were closed over the weekend, but they should have a working phone number! This is not rightI can’t believe I was charged this muchAnd no subscription box I have a subscription to has ever charged me $for shipping! And I didn’t know I was being charged for that eitherPlease refund my money to my b

Tracking shows delivery days ago, but then it has been given to *** the day beforenow no-one has packageI have tried email multiple times over days, and Facebook messageCan NOT get anyone to get a hold of, or to contact me backI have paid $140, and what is supposedly lost somewhere or something only weighs lbs as the high upgraded kit of Operator

Crate club claims to send you survival and tactical gear that veterans useIt also claims that these veterans hand picked out these items and that it's a veteran owned companyI paid for a month subscription for $This supposedly doesn't include an astronomical amount for shipping which is $for a total of $When the first box arrived, I received a pen, a box of playing cards, and two flimsy plastic water canistors that don't even come with a filterThe second Box was a cheap "strap" that's supposed to fit on your ankleThese are dollar store items and are not what's advertised or describedAlso, I haven't received my last two shipmentsI did receive an email stating my August and September boxes would ship together at the end of September and it's now October *** with no response or resolutionWhen I attempt to contact them they just reply with fancy words about how they are sorry and are looking for feedbackWell that's greatI want my money back

This is supposed to be a monthly subscription my first order was on 12-**-and they claim you can cancel anytime but before I could even decide if I like the product they build my card again two weeks later now they refuse to refund my money telling me the the product has already been pulled from the shelves and packaged for deliveryWhen I told them to cancel they told me it was too late for this month...no
You can't call something a monthly subscription if you are going to be billing people every two weeks...I want my money back

I was charged for a month subscription that I did not sign up for and was charged over $in shipping fees The company is only available to contact through email or Messanger, they do not provide a phone number Attempted numerous times to contact them to cancel and submit refund with no response They failed to provide a review before finalizing order Orders received are not what they have been advertisingThis business is a scam

Crate Club is a business of monthly subscription crates for so called survival suppliesI paid in full for year (monthly crates)In August we did not receive out monthly crateI received an email stating that there were so called Facebook issues causing them delaysThey would ship both August and September crates starting 09/**/I emailed on 09/**/to see if they would be shipping soonI received a response that they were starting shipping on 09/**/I received no confirmations so I emailed again on 09/**/asking when shipping would take placeI received an email back on 09/**/stating that shipping was again delayed due to moving to a different warehouse and shipping would now be mid October and would include the October crate
I have prepaid for this membership and I was supposed to receive crates, each monthI have now missed and most likely won't receive any more as I feel this company is very deceptive
They claim to be veterans who work thereI

If I could leave stars that would be more accurateI was shopping for a gift for my brother and discovered Crate ClubIt looked like a great gift idea with some items that I thought my brother would enjoy so I ordered the standard intro crate for month expecting some cool items that I could give him for a Christmas present and maybe he would then continue the subscription for himselfWhen the crate arrived I opened it to find items that were not at all what I expectedIt included a patch, bug spray and a fishing spearThere was not information about the items and no welcome to the club or any additional infoJust these items, poorly packed, for $I contacted Crate Club to ask for a refund and they said it was against company policy to issue refundsI understood that I didn't read the fine print so I simply asked them to cancel the subscription and delete my credit card dataA few weeks later, a notice of a successful auto renewal was emailed to meI quickly contacted them and was assured it was a glitch and I would not be chargedI said, please cancel my account and delete my credit cardThey said sure thingAgain, a new charge for $showed up on my credit card statement from Crate ClubI just contacted them again and have been assured that this was another glitch in the system and the $will be refunded and my account will be deletedWe'll seeMy advice to anyone interested in Crate Club is to forget itGo buy the tactical gear you want yourselfDon't rely on a company that can barely handle basic website and account management to help you prepare for anything