Crater Lake Ford

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

We are in receipt of the Revdex.com complaint referenced aboveAttached please find the Car Care Service Planpurchased by [redacted] on December ll'h, along with her purchase of a Mazda Thecontract is with Fidelity Warranty Services, Inc., and sold by Crater Lake FordAs the contract states, theterm of the contract was not "lifetime" as described in the customer complaintThe term of the contractpurchased by the customer is for years or 35,miles from the purchase date, whichever occurs first.The vehicle had 24,miles when purchased on December 11, 2015.Our records indicate the customer has only had the vehicle into our service department one time, whichwas on September 19th, During that visit the customer did not notify the service consultant of theService Plan contractAs a result, the customer was charged $34.99, which was paid by credit cardSincethis claim should have been submitted to Fidelity Warranty Services, we will do so nowAccordingly, weare mailing a check today to our customer for the $34.99.If the customer has had these services performed at a service facility other than Crater Lake Ford, anddid not present the contract, she can submit the claim directly to Fidelity Warranty Services, Incat theaddress on the contract-- P.OBox Deerfield Beach, FL (1-800-327-5172)Further, thecontract is cancellableA request for cancellation can be processed, should the customer desire,through Fidelity Warranty Services, Inc.Michael [redacted] ***Sales (

I received the concern on I'm showing no record of vehicle purchase under the name [redacted] ***I tried contacting complainant on two times at phone number [redacted] to verify record of service/services and left two messages without returned called from complainantPlease contact Michael F*/Crater Lake Ford at Michael [redacted] ***

[redacted] Revdex.com Complaint # [redacted] Crater Lake Ford has received the complaint filed by [redacted] on 3/19/ On 12/29/ [redacted] and [redacted] purchase a Toyota Tacoma Vin # [redacted] On 3/16/ [redacted] contacted Crater Lake Ford employee Kevin C [redacted] requesting a copy of his purchase agreement in reference to the above saleMr [redacted] also advised Kevin C [redacted] that the "Salesperson" told Mr [redacted] that Gap insurance was included in his purchaseKevin C [redacted] advised Mr [redacted] that Gap insurance was not included nor purchased on his vehicle purchaseKevin C [redacted] advised Mr [redacted] to contact Michael F*, General Manager of Crater Lake Ford On 3/16/Mr [redacted] contacted Michael F [redacted] of Crater Lake Ford and stated on Saturday 3/17/his vehicle was involved in an auto accident and that his loan contract does not have the Gap insurance he PurchasedAfter reviewing Mr***'s file on the purchase of his Vehicle I told Mr [redacted] in fact he did not purchase Gap insuranceHe insisted the "sales person" said it was includedI told Mr [redacted] all agreements and contracts are in writing In Mr***'s desired settlement with the Revdex.com he Stated "I wish that they cover the Gap insurance and warranty that I was suppose to have"Mr [redacted] knew he did not purchase Gap insurance and a warranty because if you view the attached Carfax report you will see he purchased a warranty after the sale on 1/06/from another dealer in Klamath Falls, Oregon Michael F [redacted] Crater Lake Ford

Complaint: ***
I am rejecting this response because:the first thing that fidelity warranty services told me is that I need to cancel the contract through crater lake fordI am still getting the run around on this issueThey did state that I could send the original contract to Florida for consideration of cancellationHowever if they did not cancel it then I would have no proof of a contract if it comes to a lawsuitTherefore I do not feel I can send the original out at this timeCrater lake fords claim that the contract was not brought up the first time of service is not correctIt was brought up then discounted by service personnelIt has never been honored and I have no reason to believe that it will ever be honored by crater lake ford.
Sincerely,
*** ***

We are in receipt of the Revdex.com complaint referenced above. Attached please find the Car Care Service Planpurchased by [redacted] on December ll'h, 2015 along with her purchase of a 2011 Mazda 3. Thecontract is with Fidelity Warranty Services, Inc., and sold by Crater Lake Ford. As the contract states, theterm of the contract was not "lifetime" as described in the customer complaint. The term of the contractpurchased by the customer is for 3 years or 35,000 miles from the purchase date, whichever occurs first.The vehicle had 24,713 miles when purchased on December 11, 2015.Our records indicate the customer has only had the vehicle into our service department one time, whichwas on September 19th, 2016. During that visit the customer did not notify the service consultant of theService Plan contract. As a result, the customer was charged $34.99, which was paid by credit card. Sincethis claim should have been submitted to Fidelity Warranty Services, we will do so now. Accordingly, weare mailing a check today to our customer for the $34.99.If the customer has had these services performed at a service facility other than Crater Lake Ford, anddid not present the contract, she can submit the claim directly to Fidelity Warranty Services, Inc. at theaddress on the contract-- P.O. Box 8567 Deerfield Beach, FL 33443 (1-800-327-5172). Further, thecontract is cancellable. A request for cancellation can be processed, should the customer desire,through Fidelity Warranty Services, Inc.Michael [redacted]Sales (

[redacted] Revdex.com Complaint #[redacted]   Crater Lake Ford has received the complaint filed by [redacted] on 3/19/2018.   On 12/29/2016 [redacted] and [redacted] purchase a 2005 Toyota Tacoma Vin # [redacted]. On 3/16/2018 [redacted] contacted Crater Lake Ford employee Kevin C[redacted]...

requesting a copy of his purchase agreement in reference to the above sale. Mr. [redacted] also advised Kevin C[redacted] that the "Salesperson" told Mr. [redacted] that Gap insurance was included in his purchase. Kevin C[redacted] advised Mr. [redacted] that Gap insurance was not included nor purchased on his vehicle purchase. Kevin C[redacted] advised Mr. [redacted] to contact Michael F[redacted], General Manager of Crater Lake Ford.   On 3/16/2018 Mr. [redacted] contacted Michael F[redacted] of Crater Lake Ford and stated on Saturday 3/17/2018 his vehicle was involved in an auto accident and that his loan contract does not have the Gap insurance he Purchased. After reviewing Mr. [redacted]'s file on the purchase of his Vehicle I told Mr. [redacted] in fact he did not purchase Gap insurance. He insisted the "sales person" said it was included. I told Mr. [redacted] all agreements and contracts are in writing.   In Mr. [redacted]'s desired settlement with the Revdex.com he Stated "I wish that they cover the Gap insurance and warranty that I was suppose to have". Mr. [redacted] knew he did not purchase Gap insurance and a warranty because if you view the attached Carfax report you will see he purchased a warranty after the sale on 1/06/2017 from another dealer in Klamath Falls, Oregon.   Michael F[redacted] Crater Lake Ford

I received the concern on 12.21.17. I'm showing no record of vehicle purchase under the name [redacted]. I tried contacting complainant on 12.21.17 two times at phone number [redacted] to verify record of service/services and left two messages without returned called from complainant. Please...

contact Michael F[redacted]/Crater Lake Ford at 541.621.1314. Michael [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I don't see this being resolved in anyone's favor but the dealership. Sincerely, [redacted]