Crater Square ApartmentsManagement

I am in receipt of complaint # [redacted] filed with the Revdex.com on 6/24/regarding roaches in unit [redacted] for [redacted] ***This is our response to We sincerely apologize for the inconvenience you have experienced as a result of this issue You mentioned in your complaint that your unit was bombed previously for roaches and that the problem later returnedPlease be advised that any time a service does not resolve your issue we will more than gladly schedule as many follow-ups as it takes to get the issue resolvedWhen you contacted the rental office last week and informed you were still seeing roaches, we immediately scheduled a “clean out” for your unit along with the adjacent units in order to hopefully eliminate the issue for good A notice was sent to you on Friday 6/20/informing pest control would be there on Monday 6/23/between and am and with preparation details to ensure the unit gets the best possible results from the treatmentThis treatment does require you to vacate your home for at least four hours and we understand that the preparation for the treatment is time consuming but it is imperative to follow the advice of the professionals to get this situation under controlWhen a special pest control treatment is scheduled and they are unable to gain access- we are billed a $re-scheduling feeBecause you requested treatment, we sent you adequate notice but you were not prepared for the treatment and did not give them access, we called to inform that you would be charged that re-scheduling feePlease understand that it is our goal to get this issue resolved for good and we need everyone’s cooperation to accomplish thatWe want nothing more than you to enjoy living in your apartmentPlease let us know when it would be convenient to re-schedule treatment and we will re-schedule the clean outThank you.? Emma Ramirez, HCCP Candidate Property Manager

Ms [redacted] and a friend came in looking for an apartmentThe process was explained to them and it was also explained to them that if the application was approved and they did not move in then the deposit would be forfeitedThis was explained in it's entirety because the friend specifically asked this questionMs [redacted] took an application with her and brought it back and the paperwork was processedA unit was assigned once the application was approvedThe unit number was changed once because the current residents that resided in that unit decided not to vacate, but to renew their lease insteadAfter this Ms [redacted] pushed back her move in date two or three timesAfter a unit had been held off the market for a considerable amount of time Ms [redacted] cancelled the move in completelyShe was told at that time that the deposit would be forfeitedThis is when Mr [redacted] called us about the deposit and the policy was explained to him [redacted] , CAM / Senior Property ManagerTanglewood Apartments

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is interesting that the application that you have, has areas filled in that were left blank on the one that *** *** sent me on November 1, It seems like someone is trying to hide something or to correct something that they didn't do that they were suppose to do when the application was filled out
Regards,
*** ***

Ms. [redacted] and a friend came in looking for an apartment. The process was explained to them and it was also explained to them that if the application was approved and they did not move in then the deposit would be forfeited. This was explained in it's entirety because the friend specifically...

asked this question. Ms. [redacted] took an application with her and brought it back and the paperwork was processed. A unit was assigned once the application was approved. The unit number was changed once because the current residents that resided in that unit decided not to vacate, but to renew their lease instead. After this Ms. [redacted] pushed back her move in date two or three times. After a unit had been held off the market for a considerable amount of time Ms. [redacted] cancelled the move in completely. She was told at that time that the deposit would be forfeited. This is when Mr. [redacted] called us about the deposit and the policy was explained to him.  [redacted], CAM / Senior Property ManagerTanglewood Apartments

?I am in receipt of complaint #[redacted] filed with the Revdex.com against Crater Square Apartments.
Arial, Helvetica, sans-serif;">The heat call was completed by a licensed contractor.
I not have received any work orders about leaks or chipping paint, but now that I am aware of the issue I will address it.
As far as the rent, we have a drop box located by the front door.  When payments are placed inside they fall directly to the floor inside the office.
I myself worked March 2nd-7th and picked up and posted every payment each day.  On the morning of the 7th,  I created the late notices and they were sent out.  As of the 7th Mr. [redacted]'s payment was not in the office.  On the morning of the 3/10/15, there were 4 items on the floor
1- the daily report from the security group
2- another residents payment
3- a letter from Mr. [redacted]
4- an envelope with Mr. [redacted]'s 3 money orders
 
I always make copies of the deposits and also I noted on the payment the date it was received.  I called Mr. [redacted] 3/10/15 @approximately 8:43am to inform him of my findings, a female answered the phone and stated the money orders were purchased on the 4th and 5th, that he had been in the hospital and that she had been out of town.  I replied that I was not in receipt of them until the morning of the 10th and that  unfortunately, he was still responsible for the late fee. 
Mr. [redacted] stated that he would be contacting a lawyer because his rent was not paid late.
 
For my records-
I kept the note, the envelope,  and even documented in our system the conversation we had.  I as well documented in writing our conversation for his file. 
Should you have any further questions please don't hesitate to contact me.
 
Respectfully,
  
[redacted]

I am in receipt of complaint # [redacted] filed with the Revdex.com on 6/24/14 regarding roaches in unit [redacted] for [redacted]. This is our response to her:
0px; font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 15.55px;"> We sincerely apologize for the inconvenience you have experienced as a result of this issue.  You mentioned in your complaint that your unit was bombed previously for roaches and that the problem later returned. Please be advised that any time a service does not resolve your issue we will more than gladly schedule as many follow-ups as it takes to get the issue resolved. When you contacted the rental office last week and informed you were still seeing roaches, we immediately scheduled a “clean out” for your unit along with the 2 adjacent units in order to hopefully eliminate the issue for good. 
A notice was sent to you on Friday 6/20/14 informing pest control would be there on Monday 6/23/14 between 9 and 10 am and with preparation details to ensure the unit gets the best possible results from the treatment. This treatment does require you to vacate your home for at least four hours and we understand that the preparation for the treatment is time consuming but it is imperative to follow the advice of the professionals to get this situation under control. When a special pest control treatment is scheduled and they are unable to gain access- we are billed a $50 re-scheduling fee. Because you requested treatment, we sent you adequate notice but you were not prepared for the treatment and did not give them access, we called to inform that you would be charged that re-scheduling fee.
Please understand that it is our goal to get this issue resolved for good and we need everyone’s cooperation to accomplish that. We want nothing more than you to enjoy living in your apartment. Please let us know when it would be convenient to re-schedule treatment and we will re-schedule the clean out. Thank you.?
 
 
Emma Ramirez, HCCP Candidate
Property Manager

Ms. [redacted] and a friend came in looking for an apartment. The process was explained to them and it was also explained to them that if the application was approved and they did not move in then the deposit would be...

forfeited. This was explained in it's entirety because the friend specifically asked this question. Ms. [redacted] took an application with her and brought it back and the paperwork was processed. A unit was assigned once the application was approved. The unit number was changed once because the current residents that resided in that unit decided not to vacate, but to renew their lease instead. After this Ms. [redacted] pushed back her move in date two or three times. After a unit had been held off the market for a considerable amount of time Ms. [redacted] cancelled the move in completely. She was told at that time that the deposit would be forfeited. This is when Mr. [redacted] called us about the deposit and the policy was explained to him.  
[redacted], CAM / Senior Property Manager
Tanglewood Apartments

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is interesting that the application that you have, has areas filled in that were left blank on the one that [redacted] sent me on November 1, 2013. It seems like someone is trying to hide something or to correct something that they didn't do that they were suppose to do when the application was filled out.
Regards,
[redacted]

Review: I have tried to fix problems within my apartment with management on several occasions. I informed management that my heat wasn't working correctly I informed them that leaks were in my home also that paint was chipping from the walls. I have a 2 year old who also resides in my household whom is asthmatic and also that was told to office.. Moreover, I paid rent on 03/04/15 and the dead line is the 5th I still received a late fee. I called down to the office to inform them that my money orders needed to be located and out of no where the money orders were found and management rudely stated well you are still responsible for the late fee.Desired Settlement: I contacted management of the complex, Revdex.com, and also [redacted] news.

Business

Response:

?I am in receipt of complaint #[redacted] filed with the Revdex.com against Crater Square Apartments.The heat call was completed by a licensed contractor.I not have received any work orders about leaks or chipping paint, but now that I am aware of the issue I will address it.As far as the rent, we have a drop box located by the front door. When payments are placed inside they fall directly to the floor inside the office.I myself worked March 2nd-7th and picked up and posted every payment each day. On the morning of the 7th, I created the late notices and they were sent out. As of the 7th Mr. [redacted]'s payment was not in the office. On the morning of the 3/10/15, there were 4 items on the floor1- the daily report from the security group2- another residents payment3- a letter from Mr. [redacted]4- an envelope with Mr. [redacted]'s 3 money orders I always make copies of the deposits and also I noted on the payment the date it was received. I called Mr. [redacted] 3/10/15 @approximately 8:43am to inform him of my findings, a female answered the phone and stated the money orders were purchased on the 4th and 5th, that he had been in the hospital and that she had been out of town. I replied that I was not in receipt of them until the morning of the 10th and that unfortunately, he was still responsible for the late fee. Mr. [redacted] stated that he would be contacting a lawyer because his rent was not paid late. For my records-I kept the note, the envelope, and even documented in our system the conversation we had. I as well documented in writing our conversation for his file. Should you have any further questions please don't hesitate to contact me. Respectfully, [redacted]

Review: I have lived in [redacted] since May of 2013 and for about a year I have been having issues with roaches in my apartment. I have made several calls to the office about this issue. Last year when I called the office [redacted] the secretary advised she was getting several complaints and she believed it was due to the change of the exterminator company. My apartment was bombed and a week later I was having the same problem. I have found roaches in my dishwasher, crawling on the door of my refrigerator, and in my cabinets. I contacted the rental office again last week and [redacted] advised again of all the complaints she was getting from my building. She advised the women who lives below me has been there for over 20 years and never had roaches until her neighbors moved in, which they were living there before I moved in. She advised again they had schedules to bomb two apartments and would add me to the list. This is a big inconveince when you have kids and work it takes a lot to remove everything from the kitchen and have to find somewhere to go for four hours especially when the source of the problem is still living there. The new [redacted] called me and stated I would be charged a $50 fee because they had to reschedule our bombing and she was very rude about it. She has no customer service skills at all. I reached out to the corporate office Drucker and falk real estate and voiced my concern and was suppose to be getting a call back from the regional manager and he has yet to call me back. This is most definitely bad customer service on both ends. Between the shootings that have happened while I have lived here and the roach issue I want to break my lease.Desired Settlement: I want this matter resolved something has to be done about this roach issue. If they cant get the matter resolved I should be able to break my lease without being charged any additional fees because this is not my issue. Also the health department needs to be contacted as well because this is a health issue between the fumes they have to spray and the roaches infecting my kitchen its unsafe living conditions.

Business

Response:

I am in receipt of complaint # [redacted] filed with the Revdex.com on 6/24/14 regarding roaches in unit [redacted] for [redacted]. This is our response to her:
We sincerely apologize for the inconvenience you have experienced as a result of this issue. You mentioned in your complaint that your unit was bombed previously for roaches and that the problem later returned. Please be advised that any time a service does not resolve your issue we will more than gladly schedule as many follow-ups as it takes to get the issue resolved. When you contacted the rental office last week and informed you were still seeing roaches, we immediately scheduled a “clean out” for your unit along with the 2 adjacent units in order to hopefully eliminate the issue for good.
A notice was sent to you on Friday 6/20/14 informing pest control would be there on Monday 6/23/14 between 9 and 10 am and with preparation details to ensure the unit gets the best possible results from the treatment. This treatment does require you to vacate your home for at least four hours and we understand that the preparation for the treatment is time consuming but it is imperative to follow the advice of the professionals to get this situation under control. When a special pest control treatment is scheduled and they are unable to gain access- we are billed a $50 re-scheduling fee. Because you requested treatment, we sent you adequate notice but you were not prepared for the treatment and did not give them access, we called to inform that you would be charged that re-scheduling fee.
Please understand that it is our goal to get this issue resolved for good and we need everyone’s cooperation to accomplish that. We want nothing more than you to enjoy living in your apartment. Please let us know when it would be convenient to re-schedule treatment and we will re-schedule the clean out. Thank you.?

Review: My wife had applied for a Town Home at First Colony. We had to pay a $99 deposit up front to run the application. After we were approved we were told that we had to pay an additional $100 deposit. When this $100 deposit was paid my wife asked if what town home we would have and when was the day that we could move in. At that time they didn't have town home that was available. Even though we had been approved, since a town home wasn't available at the time, we continued to look to try to make other living arrangements. Later we were given a town home and was told a few days later that the town home that we had been given that the tenants decided to renew their lease. We continued to look for other residence. Later they gave us Unit 19. Even though we were given a unit we weren't able to look at them. From the first time that we applied, we weren't given the opportunity to look at a town home. Around the end of October we finally got a chance to look at the town home and all of the things that we were told were being done to the town home hadn't been done. This was the reason why we couldn't view the town home. Supposingly new carpet was being put down. When we viewed the town home it was very ovious that the carpet wasn't new. Also the town home wasn't clean. The white ceiling fan had black dust on it (this shows that it hadn't been cleaned in years) and also there was mail all over the floor at the front door, so it seems that no one had been in the town home for a while. These are very poor living conditions.

During the time while we were waiting for a town home, we ended up finding a place that was more suitable for us so we decided to make that our new home. When we were first approved it took at least five days for us to even be assigned a town home and after that we were given one that the tenants hadn't move out of and then ended up renewing their lease. Never were we told that if we didn't sign the lease that we would loose our deposit.Desired Settlement: I am requesting a refund for the $199.

Business

Response:

Ms. [redacted] and a friend came in looking for an apartment. The process was explained to them and it was also explained to them that if the application was approved and they did not move in then the deposit would be forfeited. This was explained in it's entirety because the friend specifically asked this question. Ms. [redacted] took an application with her and brought it back and the paperwork was processed. A unit was assigned once the application was approved. The unit number was changed once because the current residents that resided in that unit decided not to vacate, but to renew their lease instead. After this Ms. [redacted] pushed back her move in date two or three times. After a unit had been held off the market for a considerable amount of time Ms. [redacted] cancelled the move in completely. She was told at that time that the deposit would be forfeited. This is when Mr. [redacted] called us about the deposit and the policy was explained to him. [redacted], CAM / Senior Property Manager