Craters & Freighters

Just gotten my Silverado done

This letter and the associated attachments are in response to the frivolous complaint made against Craters & Freighters of San Diego. The Client received his first quote on May 19, 2015 at 11:15 AM to pack ship and insure his electronics for $877,39. On May 20" the client called back and said it...

was too much money and he wanted to ship his item as cheap as possible. The proper packaging was removed as per his request to just palletize the electronics and wrap them in foam and bubble wrap and put a fragile sticker on the outside. We instructed the client that our insurance company would not allow Craters & Freighters to insure his item, because it was not packed properly. He was fine with that and he received the revised quote of $588.60 on May 20, 2015 at 11:19 AM. A little more than atsbur laterat 12:41 he accepted the quote without proper packaging and without insurance. (Please refer to attachment 1, this is a time stamped entry of what we did and when)On May 26, 2015 he brought his items into Craters & Freighters. We received them and made notes of existing damage. At this time he signed the contract and paid us with a credit card. (Please see attachment 2) The signed paperwork reflects the revised cost which did not include insurance and the packaging was minimal (Please see attachment 2, items A, B & C). The value of the item says $0.00 (2A), the valuation charge doesn't have any amount in it (2B) and the declared value say $0.00 (20).He clearly knew he was not buying insurance even though we told we would not insure his item packed in this manner. In regards to the other claims of how we packaged it and what we did or didn't do the only truth there is that we did not put fragile stickers on the outside. This is substantiated in the photo's he provided and which we reviewed with him  I do not know what to do with this customer as we did what he wanted and even warned him of the risks involved. He wanted to pay $588 instead of the original quoted amount of $877 that includedpackaging and insurance.Sincerely,[redacted] President - Craters & Freighters

It is always a pleasure doing business with Craters & Freighters Phoenix. Their office and warehouse crews are always courteous, professional and ready to take care of all my art shipping needs.

Craters & Freighters is a lifesaver ! They came up to my home to pick up items to crate & ship. They are clean, courteous and professional. I was MOST impressed that the price to crate and ship 5 items was LESS than quoted ! How often does that happen in a move ? I would not hesitate to use them again or to recommend them.

I would like to express my genuine appreciation of this company. Had to have one (1) piece of furniture moved from Phoenix to Chicago. I called these people and within 3 days they went out to Mesa and picked the piece up and shipped it to me for a real reasonable price! I want to thank you [redacted] and [redacted] for your timely concerns and keeping me up to date on what was going on with my piece of furniture. This is a fine company with class when it comes to shipping things of real concern! Thanks again,

My sincere regards, [redacted]

The retail world has changed too much to describe as many customers prefer to shop online world-wide to receive a better value and conveyance and many companies are still trying to change their approach to this New Retail World which require a large portion of their sales to be shipped. Rock Star Gallery is truly the Ultimate Experience offering the perfect balance of Celebrity Art, Hand Signed Custom Designed Album Covers, Signed Guitars, Rock Photography for music fans, collectors and artist. For the past 12 years we have chosen to utilize the services and expertise of Crater & Freighters for all shipping needs domestic & international as Craters approach to our industry is beyond refreshing with everyone involved with every shipment taking complete responsibility for incredible packaging and exhausting every effort to locate the best carriers to be involved to insure all Rock Star Gallery items get to their destination safely. Companies that must ship a large portion of their business realize very soon that shipping is the only variable in our industry that a company has no control over and every company has choices in this industry and there are many very good shipping companies to consider and this is why we will only choose Crater & Freights because the owner [redacted] is the perfect example of integrity & character taking 100% responsibility for every shipment and if something does not work out perfectly [redacted] makes every effort to resolve. Companies must realize that a relationship means much more than just business!

Use Craters and Freighters to ship large artwork. They always get there on time or early which recently saved me a lot of grief with a client

EXCELLENT experience with Craters and Freighters! Very professional, exceeded my expectations in handling high end art. Very pleased with every aspect of their process and would do business with them again and recommend them to others.

Absolutely outstanding service in every respect! Took the time to work with me over several weeks to address all the very specific details connected with a difficult, non-standard pick-up, packing, cross-country shipping and delivery of very important items. The level of care given to packing very fragile items was unbelieveable! Courteous, professional, knowledgeable, responsive.

I could not be more pleased!

Craters and Freighters is a fabulous company. They were extremely helpful with my long distance shipping and handled my furniture with great care. I highly recommend them.

I used Craters and Freighters to transport a 70 year old hopechest from Phoenix Arizona to London, UK. It has just arrived in perfect condition, within a week of pick up. Dina and her team were immensely helpful throughout and the price was a LOT cheaper than the usual bigger shipping companies. I'd definitely recommend C&F to anyone wishing to ship between the US and UK. Great job!

Because of the fragile nature of our fossils and minerals, combined with their heavier than average weights, Touchstone Gallery of Scottsdale relies on Craters & Freighters Phoenix for our crating, shipping and inside delivery needs. They always get the job done, with safety and care for our unusual products. It is such a pleasure to work with a professional team like [redacted] has and to know that they will give the time and effort we need to help these treasures from nature get to their new homes.

We chose Craters and Freighters of Phoenix to pick up equipment that we had purchased from an auction in their area and needed two large pieces of equipment and several smaller pieces shipped to two different locations across the country. The Craters and Freighters team was very helpful and professional in a less than ideal situation in picking up the equipment from a disorganized site. David kept me updated regularly on their progress and the items have made it successfully to their destinations. I would highly recommend them.

Craters and Freighters is a fabulous company. They were extremely helpful with my long distance shipping and handled my furniture with great care. I highly recommend them.

Because of the fragile nature of our fossils and minerals, combined with their heavier than average weights, Touchstone Gallery of Scottsdale relies on Craters & Freighters Phoenix for our crating, shipping and inside delivery needs. They always get the job done, with safety and care for our unusual products. It is such a pleasure to work with a professional team like [redacted] has and to know that they will give the time and effort we need to help these treasures from nature get to their new homes.

Great customer service and completion of contract.

We chose Craters and Freighters of Phoenix to pick up equipment that we had purchased from an auction in their area and needed two large pieces of equipment and several smaller pieces shipped to two different locations across the country. The Craters and Freighters team was very helpful and professional in a less than ideal situation in picking up the equipment from a disorganized site. David kept me updated regularly on their progress and the items have made it successfully to their destinations. I would highly recommend them.

It is always a pleasure doing business with Craters & Freighters Phoenix. Their office and warehouse crews are always courteous, professional and ready to take care of all my art shipping needs.

I used Craters and Freighters to transport a 70 year old hopechest from Phoenix Arizona to London, UK. It has just arrived in perfect condition, within a week of pick up. Dina and her team were immensely helpful throughout and the price was a LOT cheaper than the usual bigger shipping companies. I'd definitely recommend C&F to anyone wishing to ship between the US and UK. Great job!

Craters & Freighters is a lifesaver ! They came up to my home to pick up items to crate & ship. They are clean, courteous and professional. I was MOST impressed that the price to crate and ship 5 items was LESS than quoted ! How often does that happen in a move ? I would not hesitate to use them again or to recommend them.