CravenSpeed.com

Complaint: [redacted] I am rejecting this response because:The owner did not explain to me that why for the past months there is not a routine maintenance scheduled for our propertyThe owner informed me that as long as they come times a year, they are in compliance with the county regulationWe do not have issues with our septic system in the past months, but that does not mean that our system should not be inspected during the past monthsAs a matter of fact, the contract says that within the first months of signing the contract, they should come and do the initial inspectionNow it's been months already, and nobody comeIf I had not contacted the owner, the owner would still not come to propertySo how come it is so difficult to schedule an inspection for the past months, but as soon as we mentioned that we were sure whether we were still with the company because for the past months we did not hear from the company at all, and then an inspection immediately scheduled? The owner's response is totally unacceptableSo If I did not contact the owner for another months, then we will not have an inspection at all for another months, though we have PAID the three times of inspection?Routine inspection of the septic system is what the inspections are forThe reason the owner gave me for not inspecting our system is not acceptable, thus we do not accept this answer Regards, [redacted] ***

Good afternoon, I will respond in the order of the complaint and have attached copies of emails exchanged between the complainant and myself We sent them a contract at their request and they agreed by email to accept our servicesThey contacted us not the other way around and we do file our contracts digitally with the County so as long as we are paid for the contract the County does not require a hand written signature to be on itIf a maintenance company sends in a contract the County accepts it as good Since the owners were changing over from another maintenance company to our service they would have had a visit from their previous provider at the end of that contract and our visit would indeed come about months later and four months after that so that the last of the three visits would again be at the end of the contractThey received an email dated 12/13/at 12:pm letting them know that we have filed their contract with the County and how to contact us if neededOn 12/12/at 1:08pm they received an email providing them with my cell phone number as an emergency contact if neededAs far as we were concerned and the County regulator was concerned they were under contract with us and had they called with an issue we would have been out there to get it resolvedAs I tried to explain to [redacted] in our emails this morning they were not months past due for a visit and it is perfectly for these scheduled visit to be early , late and on timeThese types of systems have many electrical components and cannot be serviced in the rain which means that they get off schedule oftenWe also try to make sure that emergencies are taken care of before non-emergency visits and if it was their emergency I am sure they would wish it that way alsoI informed [redacted] that our service technician would be in Indian Lakes all this week and he would be by to perform their scheduled serviceYesterday on 6/19/ [redacted] emailed me and asked to have the contract cancelled so I have cancelled it with the County and they are currently non-compliant which I let them know so they could sign with a provider asap without having the County issue a violation on themThis morning I received an email that was basically demanding a full refund even though they were under contract and had access to us for the past monthsI made an exception and agreed to refund the unused portion of their payment which came to $and have already issued a check for the amount via postal mail We consider this matter closed and wish them well but will not be accepting a renewal contract from them in the future***, South Texas Aerobics [redacted] [email protected] www.southtexasaerobics.com

My name is *** with Craven SpeedIf *** can give me a call at ***, or ***Or if email works better for her she can reach me at ***@cravenspeed.comI want to let her know that we have refunded her paymentI also wanted to see if there is anything else we can do for herAs
well I would like to extend an apology

Good afternoon, As I explained the inspection in question is not months late but less than since the first inspection by our company was not due until 4/13/2017.I understand that a person that is not in a industry that works outside may not understand the constraints that the weather puts on a service company and can get frustrated but we do the best that we can to make sure that the technicians are not placed in a position of handling electrical components during wet weather and also that homeowners that have raw sewage exposed are moved to the top of the list As Is stated in my emails with them, our technician is in Indian Lakes all this week performing scheduled service and theirs would have been one of them had they not decided to have me cancel their contract.A refund has been issued for the balance and we consider this closed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:The owner did not explain to me that why for the past months there is not a routine maintenance scheduled for our propertyThe owner informed me that as long as they come times a year, they are in compliance with the county regulationWe do not have issues with our septic system in the past months, but that does not mean that our system should not be inspected during the past monthsAs a matter of fact, the contract says that within the first months of signing the contract, they should come and do the initial inspectionNow it's been months already, and nobody comeIf I had not contacted the owner, the owner would still not come to propertySo how come it is so difficult to schedule an inspection for the past months, but as soon as we mentioned that we were sure whether we were still with the company because for the past months we did not hear from the company at all, and then an inspection immediately scheduled? The owner's response is totally unacceptableSo If I did not contact the owner for another months, then we will not have an inspection at all for another months, though we have PAID the three times of inspection?Routine inspection of the septic system is what the inspections are forThe reason the owner gave me for not inspecting our system is not acceptable, thus we do not accept this answer
Regards,
*** ***

Good afternoon, I will respond in the order of the complaint and have attached copies of emails exchanged between the complainant and myself.   We sent them a contract at their request and they agreed by email to accept our services. They contacted us not the other way around and we do file...

our contracts digitally with the County so as long as we are paid for the contract the County does not require a hand written signature to be on it. If a maintenance company sends in a contract the County accepts it as good.  Since the owners were changing over from another maintenance company to our service they would have had a visit from their previous provider at the end of that contract and our visit would indeed come about 4 months later and four months after that so that the last of the three visits would again be at the end of the contract. They received an email dated 12/13/2016 at 12:15 pm letting them know that we have filed their contract with the County and how to contact us if needed. On 12/12/2016 at 1:08pm they received an email providing them with my cell phone number as an emergency contact if needed. As far as we were concerned and the County regulator was concerned they were under contract with us and had they called with an issue we would have been out there to get it resolved. As I tried to explain to [redacted] in our emails this morning they were not 7 months past due for a visit and it is perfectly normal for these scheduled visit to be early , late and on time. These types of systems have many electrical components and cannot be serviced in the rain which means that they get off schedule often. We also try to make sure that emergencies are taken care of before non-emergency visits and if it was their emergency I am sure they would wish it that way also. I informed [redacted] that our service technician would be in Indian Lakes all this week and he would be by to perform their scheduled service. Yesterday on 6/19/2017 [redacted] emailed me and asked to have the contract cancelled so I have cancelled it with the County and they are currently non-compliant which I let them know so they could sign with a provider asap without having the County issue a violation on them. This morning I received an email that was basically demanding a full refund even though they were under contract and had access to us for the past 6 months. I made an exception and agreed to refund the unused portion of their payment which came to $154.16 and have already issued a check for the amount via postal mail.   We consider this matter closed and wish them well but will not be accepting a renewal contract from them in the future. [redacted], South Texas Aerobics [redacted] 979-412-1874 [email protected] www.southtexasaerobics.com