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Cravillion Tile & Stone Llc

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Cravillion Tile & Stone Llc Reviews (1)

Dear [redacted] Method RH 130-pg(Document #1) was used to install the porcelain tile and Schluter Ditra-HeatThe existing sub-floor/underlayment is: 5/8” plywood sub-floor, with a 1/2” plywood/concrete board as underlayment, as the drawing showsThis is an approved method with the result being a sturdy floor systemAny removal of substrate/underlayment will result in a failure or comprise of strengthAccording to the system – layers of plywood/sub-floor along with the Ditra Heat Mat/Cables will result in a floor 1-7/8”x2” thick.*A Schluter reducer was used at the transition to the hardwood according to Method TR 611-pg(D-#2), the only option is to install additional sub-floor under hardwood to bring it up to finish height.Page NTCA handbook states: (quote) Lippage in Ceramic Tile Installation allows for 1/16” lippage(D-#3) Tuscan lippage control was used to keep within standards, along with a flemmish 1/bondTile from Home Depot had typical warpage as found in tile12”x24”.Owner was informed that the grout used – 100% urethane has a tendency to shrink/sink down into grout joints and that some touwould be required, which was agreed to do at a later dateCustomer then wrote out check seeming to be very happy with the resultsThe amount was $made out to [redacted] Tile & Stone May Which a few days later was canceled.Removal of any tile will void warranty of Schluter Ditra-Heat.Directional troweling with a European style notch trowel according to approved NTCA guidelines.In Conclusion: The Tile System is designed as specified, and any removal of sub-floor/plywood to lower in order to meet up with hardwood will result in a failed systemThe only solution is to raise the height of the hard wood floor by adding an inexpensive underlayment If the customer does not agree to this we have no choice but to exercise our Lien rights as stated in her contractWe will be issuing a “Notice to file Lien” on the property.Sincerely, [redacted] Tile & Stone

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Address: 101 Edna St, Plymouth, Wisconsin, United States, 53073-1209

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