Crawford Communications

In response to [redacted] Services performed; *Trip check over*A/c system check and leaking compressor replacement*Replaced two worn front tires*Replaced worn rear brakes and rotors*Replaced upper intake manifold gasket, leaking valve cover gaskets, spark plugs, ignition wires, spark plugs.*Replaced; timing belt, components, tensioner, serpentine belt.*Ran engine, test drove two times, rechecked all components replaced,checked for any fluid leaks or possible future issuesDid not find anyadditional problems or issuesThis vehicle NEVER would have made it toShreveport Louisiana if the oil sending unit was leaking when the vehicleleft VirginiaThe vehicle had NO fluid leaks when it left our repair shop.The oil sending unit is NOT a part that is replaced as a maintenance repair.It is ONLY replaced if is not reading the oil pressure or if it is leakingThis partwas NOT leaking at the time of repairs Buddy South Auto stands behind all our repairs and if any of the items mentionedin the above repairs failed, the customer would be reimbursedAll the aboverepairs were performed correctly and by one of our outstanding ASE certified mechanicsWe at Buddy South Auto are sorry for [redacted] and the problem she encountered in Louisiana with her [redacted] and the failed oil pressure switch[redacted] ***Service Manager (Buddy South Automotive) [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First Buddy South is not making any offerThey have not taken any responsibility for the issueThey are saying that they didn't not fix the part or give me the option to replace the part because it was not broken at the time they made repairs to the vechile despite the fact that they fixed the oil system because it had a leak, but they failed to replace the oil pressure switch ($part online.) They maintain that it was not having any issues so they didn't recommend replacing itThis is strange since they recommended I replaced tires ($280) that were not flat and spark plugs and belts that were not broken or having issueIf they are not willing to stand behind thier work or lack of, I will use social media and word of mounth to inform everyone about the quality of their workTherefore, there is no offer being made by this companyThey have not and won't take responsibilty for their actions or lack there of Regards, [redacted]

In response to [redacted].  Services performed; *Trip check over*A/c system check and leaking compressor replacement*Replaced two worn front tires*Replaced worn rear brakes and rotors*Replaced upper intake manifold gasket, leaking valve cover gaskets, spark plugs, ignition...

wires, spark plugs.*Replaced; timing belt, components, tensioner, serpentine belt.*Ran engine, test drove two times, rechecked all components replaced,checked for any fluid leaks or possible future issues. Did not find anyadditional problems or issues. This vehicle NEVER would have made it toShreveport Louisiana if the oil sending unit was leaking when the vehicleleft Virginia. The vehicle had NO fluid leaks when it left our repair shop.The oil sending unit is NOT a part that is replaced as a maintenance repair.It is ONLY replaced if is not reading the oil pressure or if it is leaking. This partwas NOT leaking at the time of repairs.  Buddy South Auto stands behind all our repairs and if any of the items mentionedin the above repairs failed, the customer would be reimbursed. All the aboverepairs were performed correctly and by one of our outstanding ASE certified mechanics. We at Buddy South Auto are sorry for [redacted] and the problem she encountered in Louisiana with her [redacted] and the failed oil pressure switch.[redacted]Service Manager (Buddy South Automotive)[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First Buddy South is not making any offer. They have not taken any responsibility for the issue. They are saying that they didn't not fix the part or give me the option to replace the part because it was not broken at the time they made repairs to the vechile despite the fact that they fixed the oil system because it had a leak, but they failed to replace the oil pressure switch ($12 part online.) They maintain that it was not having any issues so they didn't recommend replacing it. This is strange since they recommended I replaced tires ($280) that were not flat and spark plugs and belts that were not broken or having issue. If they are not willing to stand behind thier work or lack of, I will use social media and word of mounth to inform everyone about the quality of their work. Therefore, there is no offer being made by this company. They have not and won't take responsibilty for their actions or lack there of. 
Regards,
[redacted]