Crawford Investments LLC

First of all, my company takes any concerns that our customers have very seriously and have been in the process of investigating the issues that have been raised. I met with Mrand Mrs*** on Monday Oct10th to inspect the property and discuss their concerns. The following
week, I met them again at their house on Oct 18th with a water and mold remediation specialist from ***. At that time, Mr*** stated that the source of the water problem was a leaking supply line to the shower which was repaired on 9/06/by *** *** *** , hired by Mr***. He also stated that the ground water had not been a factor since he owned the property *** took moisture readings on several areas in the basement and all readings indicated the materials were dry. *** then took humidity readings with a hygrometer. The readings from the basement supply vent were 83% humidity and degrees which was shown to Mr***. It was explained to Mr*** that the moisture reading of 83% humidity was entirely too high and a perfect breeding ground for mold. It was the opinion of the water and mold specialist that the HVAC appeared to be the source of the problem. He recommended that a professional HVAC specialist check the system in order to lower the amount of humidity that was being forced into the basement area and run a dehumidifier in the basement full time or install a dehumidifier directly into the HVAC system. On Oct 24th, I called the home warranty company (*** *** ***) that was provided to them by Crawford Investments at the time of the sale. The warranty company then called Mrand Mrs*** to schedule an appointment to have their air conditioner serviced. They were scheduled on Oct27th. I will be following up with Mrand Mrs*** today to see if the air conditioner has been repaired. Once repaired, I will schedule an appointment to re-check humidity readings