Crayola

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] ***, Thank you for the opportunity to address the complaint you received from [redacted] in regards to her experience purchasing Crayola products online.>At the time [redacted] placed her order (8/20), [redacted] , an independent retailer, was in the process of liquidating their product inventory at savings up to 70% off on a first come, first serve basisAs their inventory was depleted, some orders could not be fulfilledIn September, Crayola launched a new online store owned and operated by Crayola Because we are committed to consumer satisfaction and loyalty, we have contacted [redacted] and will be fulfilling her original order at no cost [redacted] has confirmed this to be an agreeable resolution Sincerely, Kathy G [redacted] Crayola Contact Center Manager###-###-####kg [redacted] @crayola.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
Thank you for the opportunity to address the complaint you received from [redacted] in regards to her experience purchasing Crayola products online.
dir="ltr">At the time [redacted] placed her order (8/20), [redacted], an independent retailer, was in the process of liquidating their product inventory at savings up to 70% off on a first come, first serve basis. As their inventory was depleted, some orders could not be fulfilled. In September, Crayola launched a new online store owned and operated by Crayola.
Because we are committed to consumer satisfaction and loyalty, we have contacted [redacted] and will be fulfilling her original order at no cost. [redacted] has confirmed this to be an agreeable resolution.
Sincerely,
Kathy G[redacted]Crayola Contact Center Manager###-###-####kg[redacted]@crayola.com

Review: I placed an order on the www.crayolastore.com website, which [redacted] managed but was subcontracted by Crayola. The company advertised a 70% off sale. On August 20, 2014 I placed an order on the website. As I added items to my cart - there was a note under that stated "out of stock items will be shipped within 10 days". I placed the order expecting to receive all items. I double checked the receipt after purchase and there was no mention that items on the order could be cancelled. I followed up on August 26, 2014 and was told my order was in the warehouse and would ship shortly. On September 4, 2014 after not receiving shipping confirmation I followed up with customer service again and was told only one item in my order would ship. [redacted] did no remove sold out items from their website after the inventory was depleted. They left the not stating out of stock items would be shipped within 10 days and did not add a disclaimer to the receipt that out of stock items could be cancelled. I am not the only one with this issue. After reading many complaints on sites that advertised the sale, it is very frustrating that a company would treat customers like this. "The sale was more popular that expected," does not compensate for the fact that the sale was advertised and [redacted] did not remove sold out items from their website after inventory was depleted. I would like my entire order at the price I paid for the items.Desired Settlement: I would like my entire order at the price I paid for the items.

three of item CRA [redacted], two of items CRA [redacted], one CRA [redacted], two [redacted], two [redacted], one [redacted], two [redacted], one [redacted], four [redacted].

Business

Response:

Dear [redacted],

Thank you for the opportunity to address the complaint you received from [redacted] in regards to her experience purchasing Crayola products online.

At the time [redacted] placed her order (8/20), [redacted], an independent retailer, was in the process of liquidating their product inventory at savings up to 70% off on a first come, first serve basis. As their inventory was depleted, some orders could not be fulfilled. In September, Crayola launched a new online store owned and operated by Crayola.

Because we are committed to consumer satisfaction and loyalty, we have contacted [redacted] and will be fulfilling her original order at no cost. [redacted] has confirmed this to be an agreeable resolution.

Sincerely,

Kathy G[redacted]Crayola Contact Center Manager###-###-####kg[redacted]@crayola.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,