Crayon Box Child Care

Initial Business Response / [redacted] (1000, 8, 2015/06/23) */ Re: Case # [redacted] Parent Name: [redacted] Child Name: [redacted] The complainant, [redacted] , is disgruntled as a result of unforeseen circumstances that have caused her child to be unable to attend regularly after he (*** [redacted] ) was enrolledWe accommodated Ms [redacted] with a swift enrollment on a Friday afternoon for a Monday startShe completed all of the appropriate enrollment documentation and time was taken to explain all the center policies and proceduresAfter his enrollment, Ms [redacted] was informed by her school that the school bus company would not make changes to the bus route at the end of the year to pick up her child from centerMs [redacted] proceeded to request a full refund from the Crayon Box on Wednesday after her son attended on Monday since the school bus would not change their route stating that her boyfriend could watch himWe reviewed our financial policy with her again explaining that a refund could not be provided and we tried to help by waving the two week notice which was unacceptable to her After the use of many expletives, Ms [redacted] told the center director that her mission in life now is to post on all internet sites derogatory statements about the centerShe also stated that she would report the Crayon Box to the Revdex.com as well as report whatever lies she can to DHS to get us closed down since the center would not return her money On June 3, 2015, Ms [redacted] called the center with back to back harassing phone calls threatening to harm staff and to destroy property even burn down the buildingAs a result of her threats, the Cn Rapids Police department has been contacted and a report has been filed (report number [redacted] )Officer [redacted] informed the center director that he will contact Ms [redacted] informing her that the threats against staff and the center would not be toleratedHe informed the center director to contact if she showed up on the premises Regards, Davene [redacted] Executive Director Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I NEVER, made threatening comment's to harm the staff, destroy property or burn down the buildingI just wanted my refund that they had promised me they would doI am upset that they think I would harm them or the building where children are atAnd when the police called me he never stated my threats that I saidAnd if I did do it, I would have been charges with terroristic threatsWhich war not the case the police officer informed me to take further action on them and go to the Revdex.com or the court system to get my money back that they promised me

Initial Business Response /* (1000, 8, 2015/06/23) */
Re: Case # [redacted]
Parent Name: [redacted]
Child Name: [redacted]
The complainant, [redacted], is disgruntled as a result of unforeseen circumstances that have caused her child to be unable to attend regularly after he ([redacted]...

[redacted]) was enrolled. We accommodated Ms. [redacted] with a swift enrollment on a Friday afternoon for a Monday start. She completed all of the appropriate enrollment documentation and time was taken to explain all the center policies and procedures. After his enrollment, Ms. [redacted] was informed by her school that the school bus company would not make changes to the bus route at the end of the year to pick up her child from center. Ms. [redacted] proceeded to request a full refund from the Crayon Box on Wednesday after her son attended on Monday since the school bus would not change their route stating that her boyfriend could watch him. We reviewed our financial policy with her again explaining that a refund could not be provided and we tried to help by waving the two week notice which was unacceptable to her.
After the use of many expletives, Ms. [redacted] told the center director that her mission in life now is to post on all internet sites derogatory statements about the center. She also stated that she would report the Crayon Box to the Revdex.com as well as report whatever lies she can to DHS to get us closed down since the center would not return her money.
On June 3, 2015, Ms. [redacted] called the center with back to back harassing phone calls threatening to harm staff and to destroy property even burn down the building. As a result of her threats, the Cn Rapids Police department has been contacted and a report has been filed (report number [redacted]). Officer [redacted] informed the center director that he will contact Ms. [redacted] informing her that the threats against staff and the center would not be tolerated. He informed the center director to contact 911 if she showed up on the premises.
Regards,
Davene [redacted]
Executive Director
Initial Consumer Rebuttal /* (3000, 10, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I NEVER, made threatening comment's to harm the staff, destroy property or burn down the building. I just wanted my refund that they had promised me they would do. I am upset that they think I would harm them or the building where children are at. And when the police called me he never stated my threats that I said. And if I did do it, I would have been charges with terroristic threats. Which war not the case the police officer informed me to take further action on them and go to the Revdex.com or the court system to get my money back that they promised me.