Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Initial Business Response /* (1000, 8, 2015/07/28) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Dear Revdex.com Representative
Thank you for putting us aware of this complaint.We would like to let you know that we have already contacted Mr***
*** and resolved the matter with a full refund
Regards,
*** *** (owner)
First Western Boutique
Initial Consumer Rebuttal /* (2000, 10, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] applied for the apartment on 3/24/17, was approved and notified of approval on 4/9/17, she cancelled 5/1/17, the TAA application agreement states, Paragraph (6) “If You Fail to Sign Lease After Approval we may keep the application deposit as liquidated damages and terminate all further...
obligations under this agreement.As a courtesy to [redacted] I’ve made the decision to refund the application deposit, a request for refund has been issued.Thank You,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Initial Business Response /* (1000, 5, 2017/03/03) */
Contact Name and Title: Nancy Ali Co-Owner
Contact Phone: 7097381628
Contact Email: [email protected]
I am sincerely sorry about the wait and atypical service that this specific customer received. This customer is right in being upset and...
I can certainly understand the reason for this complaint. The boots should have been shipped in November as was promised and it is true that another employee mistakenly sold them in January because of the November date the employee assumed another pair had been shipped to this customer. The tardiness and miscommunication is strictly a fault that the business assumes. I have the boot placed on reorder and intend to have them shipped by the end of March. If the supplier is out of stock I will see that a refund is given by the end of March as per customer request. Again, I apologize for the unnecessary lengths this customer had to go through. We pride ourselves on exceptional customer satisfaction and we are very sorry that we didn't maintain this with this customer.
Initial Consumer Rebuttal /* (2000, 11, 2017/03/30) */
Dispute resolved.
Donna Lovelace
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Initial Business Response /* (1000, 8, 2015/07/28) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Dear Revdex.com Representative
Thank you for putting us aware of this complaint.We would like to let you know that we have already contacted Mr***
*** and resolved the matter with a full refund
Regards,
*** *** (owner)
First Western Boutique
Initial Consumer Rebuttal /* (2000, 10, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] applied for the apartment on 3/24/17, was approved and notified of approval on 4/9/17, she cancelled 5/1/17, the TAA application agreement states, Paragraph (6) “If You Fail to Sign Lease After Approval we may keep the application deposit as liquidated damages and terminate all further...
obligations under this agreement.As a courtesy to [redacted] I’ve made the decision to refund the application deposit, a request for refund has been issued.Thank You,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Initial Business Response /* (1000, 5, 2017/03/03) */
Contact Name and Title: Nancy Ali Co-Owner
Contact Phone: 7097381628
Contact Email: [email protected]
I am sincerely sorry about the wait and atypical service that this specific customer received. This customer is right in being upset and...
I can certainly understand the reason for this complaint. The boots should have been shipped in November as was promised and it is true that another employee mistakenly sold them in January because of the November date the employee assumed another pair had been shipped to this customer. The tardiness and miscommunication is strictly a fault that the business assumes. I have the boot placed on reorder and intend to have them shipped by the end of March. If the supplier is out of stock I will see that a refund is given by the end of March as per customer request. Again, I apologize for the unnecessary lengths this customer had to go through. We pride ourselves on exceptional customer satisfaction and we are very sorry that we didn't maintain this with this customer.
Initial Consumer Rebuttal /* (2000, 11, 2017/03/30) */
Dispute resolved.
Donna Lovelace