Hello:Up to this point Mr [redacted] refuses to return our calls, messages, emails etcWe requested many times from Mr [redacted] to stop by to the shop and meet with management to clarify his dispute in order to provide him with a satisfactory resolutionFurther, we needed to see his vehicle to verify his claim that we never installed dynamat on his driver side doorWe urge Mr [redacted] to communicate with us to resolve all his complaintsWe also want to stress few points: 1) We never refused service or backed away from our responsibility as retailer on any warranty call by Mr [redacted] 2) We made sure whenever Mr [redacted] came in for warranty or complaint issue we had him do full testing and left satisfied before he picked up his vehicle3) We never sold Mr [redacted] dynamat for the ceiling and floor of his vehicleThis was never part of his purchase4) We never disrespected Mr [redacted] or his fiance’ and we would like to abstain from responding to such accusations because we do not wish to personalize the matterAlso we do not wish to reiterate on other technical accusations such as using a roller, because a roller will not do the job it is suppose to and we used other tools to make sure the dynamat sticks to the metal instantly (which takes up to days to dry out)5) We provide lifetime warranty on all our installations and day warranty on all products sold and installed at Crazy StereoThis warranty is stated on Mr [redacted] ’s invoice, he was informed of it and we continue to emphasize itWe also informed his fiance’s of it as wellHe is welcome to stop by and we will take care of all his concerns6) Unfortunately, we cannot provide Mr [redacted] with refund simply because the type of product Mr [redacted] purchased is not reusable due to the nature of itIt is ADHESIVETherefore, how can you issue refund for products that cannot be removed or returned to its original condition, nor it can be reusable at all!! Similarly to oil lubeYou cannot do refund on oil change once an oil filter is installed and the oil is poured inside a car’s engineAlso how can you refund labor once it is accomplished! Although our store policy clearly states we do not have a refund policy as stated on Mr [redacted] ’s invoice “ALL SALES FINAL, NO REFUNDS” we would have loved to have refunded Mr [redacted] his money except for the reasons we just mentionedHowever, because Mr [redacted] as well as all our customers are very valuable to us, we consider them assets to our business we would love to meet with him and offer him compensation after we resolve all his concerns to make him satisfied
To whom it May concern:We would like to mention few facts in regards to this transaction:1) The people who are mentioned in this dispute ( [redacted] and [redacted] ) were not in the store during this transaction and never met with Mr [redacted] *** [redacted] has not been with Crazy Stereo since and Mr [redacted] was on vacation2) Crazy Stereo's Policy "No Warranty on Blown Speakers" is clearly printed on the customers receipt above his signature in bold and it is posted in the store as well.3) The price of the sub woofer Mr [redacted] purchased is clearly listed on the company's website as well as 90% of the products we sell at Crazy StereoHere is th link to the item: http://www.crazystereo.com/kicker-profit-40cwrt81-p-6683.htmlIt is listed for $(retail for $180) and the box $and he got a package discount of $even.4) There was miscommunication between the salesman and the customer; although the salesman has offered to bend the store policy and replace the speaker to the customer, Mr [redacted] refused to pay the minimal shipping and handling charges, and he left unhappy.The salesman relayed the matter to the store manager, [redacted] , the next day [redacted] immediately phoned Mr [redacted] and apologized to him for the inconvenience and offered to replace the sub woofer without any charges or hassleMr [redacted] came to the store the next day and got his replacement before even Crazy Stereo received this complaint from Revdex.comBecause we value all our customers an their business.Unfortunately, Mr [redacted] never got to meet the customerMr [redacted] Contacted him a week later to check on the outcome of the transaction to find out that Mr [redacted] was still not satisfiedMr [redacted] offered the customer a compensation for the inconvenience and the hassle he had to go throughAt Crazy Stereo, customer satisfaction is a top priority and is highly valuedWe appreciate Mr***'s business, and we thank all our local customers for supporting "break and mortar" small-businesses such as oursCrazy Stereo ManagementBA
To whom it may concern:We are writing you in response to Mr [redacted] dispute letter dated July 7th, We would like to inform you that we attempted to contact the customer via phone, and left him multiple messages to address his concern; unfortunately we were not successful in reaching him, and he never called us backWe reviewed Mr [redacted] ’s receipt and finance papersOn June 19th, 2015, Mr [redacted] purchased from us an Alpine Navigation/GPS System; his total was $including tax, labor and installation parts as described in the attached receiptHis finance papers reflect exactly the same amount as described in his invoice Please see attached documentsMay be Mr [redacted] has lost his paperwork or his original receiptWe are more than happy to provide him with extra copies of his receipt and finance papersCustomer service is our top priority, and we look forward to assist him in every way possiblePS: We are not sure who assisted Mr [redacted] , but for sure it was not the owners or any of our Executive officers of our corporationIf you, or the customer have further concerns, you are more than welcome to contact Mr [redacted] (the VP of the corporation) or [redacted] the sales manager***Vice President Crazy Stereo, Inc
Hello:Up to this point Mr [redacted] refuses to return our calls, messages, emails etcWe requested many times from Mr [redacted] to stop by to the shop and meet with management to clarify his dispute in order to provide him with a satisfactory resolutionFurther, we needed to see his vehicle to verify his claim that we never installed dynamat on his driver side doorWe urge Mr [redacted] to communicate with us to resolve all his complaintsWe also want to stress few points: 1) We never refused service or backed away from our responsibility as retailer on any warranty call by Mr [redacted] 2) We made sure whenever Mr [redacted] came in for warranty or complaint issue we had him do full testing and left satisfied before he picked up his vehicle3) We never sold Mr [redacted] dynamat for the ceiling and floor of his vehicleThis was never part of his purchase4) We never disrespected Mr [redacted] or his fiance’ and we would like to abstain from responding to such accusations because we do not wish to personalize the matterAlso we do not wish to reiterate on other technical accusations such as using a roller, because a roller will not do the job it is suppose to and we used other tools to make sure the dynamat sticks to the metal instantly (which takes up to days to dry out)5) We provide lifetime warranty on all our installations and day warranty on all products sold and installed at Crazy StereoThis warranty is stated on Mr [redacted] ’s invoice, he was informed of it and we continue to emphasize itWe also informed his fiance’s of it as wellHe is welcome to stop by and we will take care of all his concerns6) Unfortunately, we cannot provide Mr [redacted] with refund simply because the type of product Mr [redacted] purchased is not reusable due to the nature of itIt is ADHESIVETherefore, how can you issue refund for products that cannot be removed or returned to its original condition, nor it can be reusable at all!! Similarly to oil lubeYou cannot do refund on oil change once an oil filter is installed and the oil is poured inside a car’s engineAlso how can you refund labor once it is accomplished! Although our store policy clearly states we do not have a refund policy as stated on Mr [redacted] ’s invoice “ALL SALES FINAL, NO REFUNDS” we would have loved to have refunded Mr [redacted] his money except for the reasons we just mentionedHowever, because Mr [redacted] as well as all our customers are very valuable to us, we consider them assets to our business we would love to meet with him and offer him compensation after we resolve all his concerns to make him satisfied
To whom it May concern:We would like to mention few facts in regards to this transaction:1) The people who are mentioned in this dispute ( [redacted] and [redacted] ) were not in the store during this transaction and never met with Mr [redacted] *** [redacted] has not been with Crazy Stereo since and Mr [redacted] was on vacation2) Crazy Stereo's Policy "No Warranty on Blown Speakers" is clearly printed on the customers receipt above his signature in bold and it is posted in the store as well.3) The price of the sub woofer Mr [redacted] purchased is clearly listed on the company's website as well as 90% of the products we sell at Crazy StereoHere is th link to the item: http://www.crazystereo.com/kicker-profit-40cwrt81-p-6683.htmlIt is listed for $(retail for $180) and the box $and he got a package discount of $even.4) There was miscommunication between the salesman and the customer; although the salesman has offered to bend the store policy and replace the speaker to the customer, Mr [redacted] refused to pay the minimal shipping and handling charges, and he left unhappy.The salesman relayed the matter to the store manager, [redacted] , the next day [redacted] immediately phoned Mr [redacted] and apologized to him for the inconvenience and offered to replace the sub woofer without any charges or hassleMr [redacted] came to the store the next day and got his replacement before even Crazy Stereo received this complaint from Revdex.comBecause we value all our customers an their business.Unfortunately, Mr [redacted] never got to meet the customerMr [redacted] Contacted him a week later to check on the outcome of the transaction to find out that Mr [redacted] was still not satisfiedMr [redacted] offered the customer a compensation for the inconvenience and the hassle he had to go throughAt Crazy Stereo, customer satisfaction is a top priority and is highly valuedWe appreciate Mr***'s business, and we thank all our local customers for supporting "break and mortar" small-businesses such as oursCrazy Stereo ManagementBA
To whom it may concern:We are writing you in response to Mr [redacted] dispute letter dated July 7th, We would like to inform you that we attempted to contact the customer via phone, and left him multiple messages to address his concern; unfortunately we were not successful in reaching him, and he never called us backWe reviewed Mr [redacted] ’s receipt and finance papersOn June 19th, 2015, Mr [redacted] purchased from us an Alpine Navigation/GPS System; his total was $including tax, labor and installation parts as described in the attached receiptHis finance papers reflect exactly the same amount as described in his invoice Please see attached documentsMay be Mr [redacted] has lost his paperwork or his original receiptWe are more than happy to provide him with extra copies of his receipt and finance papersCustomer service is our top priority, and we look forward to assist him in every way possiblePS: We are not sure who assisted Mr [redacted] , but for sure it was not the owners or any of our Executive officers of our corporationIf you, or the customer have further concerns, you are more than welcome to contact Mr [redacted] (the VP of the corporation) or [redacted] the sales manager***Vice President Crazy Stereo, Inc