Crazybaby Inc

Since I am in California, I do not have access to the details in China, so I sent a query regarding this order to Order ProcessingI received the following response this evening,"We shipped out his package early of this monthThe tracking no is ***, but the tracking information
still need some time to updates."Based on past experience, it seems to take China Express to weeks to update their tracking and shipments coming to the US are given to USPS and from then, it is traceable in our postal systemThe goal for Order Processing is to have all the orders to the respective customers by Christmas

Customers is accurate - He ordered the Air in a color that may not be made as there were not enough orders to justify the production expenseThus, he was offered a refund.Why the refund was never issued is a mystery, however I have generated a refund request (***) requesting a full refund to the
PayPal account this customer providedRefund requests are submitted to Accounting Wednesday evening and Accounting submits the funds to PayPal on Friday morning for distribution to the customers receiving refundsThis customer should expect to receive his funds this coming Friday (12/1/17) and if there are problems, Accounting will notify me and I will notify this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This customers complaint is accurate, I am still quite a bit backlogged regarding answering emails and am working to add to my teamI did send a shipping label to this customer today to retrieve his defective Airbuds so I can replace them with a new setMy turn-around time for replacing the defective...

units averages less than three days and the goal is to have the replacements shipped the same day as the defective units are received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I wish to pursue a full refund of my payment of $179.00, made through PayPal using the email [redacted].
Sincerely,
[redacted]

As this customer is asking for a full refund, I sent him a shipping label to retrieve the defective Airbuds and asked him for the email he uses for PayPal, so Crazybaby Accounting can process the refund.When I receive the requested email address, I will update the refund request report - This report...

is submitted to CB Accounting on Wednesday afternoon and CB Accounting remits the funds to PayPal on Friday. The transfer usually takes one to two business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  An email was also sent today confirming my email as [redacted]
Sincerely,
[redacted]

Very simple - This customer paid a company (not Crazybaby) for a product well over a year before the product was in production. This company was and is not in the US and the funds this other company eventually transferred to Crazybaby China never went to the US.Crazybaby in UT is not Crazybaby China and the funds available for refunds is not in UT - Refunds for international investments such as this cannot be done via checkWhen this customer provides the email she uses for PayPal requested by Shaun Hammons, Shaun will update his refund request and submit it the following Wednesday evening to Crazybaby Accounting, which is in China. Crazybaby Accounting remits funds to PayPal on Friday and the funds are generally available to customers within one business day.If this customer does not provide the requested email, the funds for this request will not be remitted

This customer customer was sent a return shipping label on 11/02/17 with a request for an email CB can use to refund the purchase via PayPalRefund requests are submitted to Accounting every Wednesday evening for the week prior and Accounting submits the funds to PayPal every FridayOn 11/03/17, this...

customer provided an email to use for said refundThe refund request will be submitted to CB Accounting on 11/08/17 as scheduled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. BUT isn't odd that after one year AND a Revdex.com complaint, I ironically got my headphones shipped out.  I still never received an official Invoice nor any documentation from Crazybaby indicating an order, just a text email with a tracking number.  Not very professional.  Let's just hope the headphones actually work and sound good...because you can count on a thorough web-based review if they don't!!!  FYI I am also verified Amazon VINE reviewer with close to 400 product reviews, so don't think that I won't !!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

All previous communication from this customer went to our Service team in China Customer sent me an email explaining his issue and providing his current shipping addressI am sending both a black Air and a white Air as ordered by this customer - UPS Tracking number [redacted]