Crazycatcondos.com

The return policy is clearly stated on the website as is the phone number which *** *** has used to leave voice mails in the pastIn addition you must agree to the terms and conditions of the website by checking a box BEFORE the shopping cart will allow you to proceedPlease go back and re-read the policy page if this is still unclearWhen custom orders are placed, materials are ordered accordinglyWhen that material arrives it is then cut to orderWhen an order is cancelled it leaves that material and labor wasted which is why there is a minimal cancellation feeIt certainly does not cover all of the expenseAt this time I feel that we have done everything we can to satisfy ** *** and will consider this order closed.Thanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They have only refund me $134.29 and the refund should be for $157.99 I have sent an email asking when I can expect the remaining $23.70. Additionally this business should add a phone number where someone can be reached and valid address to their website and they should not advertise that orders will be shipped within 21 days. If I receive the remaining refund I would not peruse this matter further.
Regards,
[redacted]

Customer was notified of delay of custom made order and indicated she would wait although it was an inconvenience. All emails and voice mails were responded to via email within 24 hrs.  First request for refund was 11/25/2014 @6:33 pm. Refund issued 11/26/2014 @9:20 am per...

cancellation terms of our website. Customer notified of refund via email on 11/26/2014 @ 9:21am. Website is operational and has been maintained for over 8 years. We're sorry this was an unpleasant experience as we strive for complete customer satisfaction with each and every order.