CRB Auto

CRB Auto actively tracks complaints and takes every voiced concern seriously We regret that Mr [redacted] was not happy with the service he received We would like Mr [redacted] to know that his account has been reviewed and our records reflect that, throughout the account history, we have made no attempts to contact him at his place of employment All attempts to contact Mr [redacted] were within FDCPA guidelines and solely in an effort to cure the delinquent status of his account, with no noticed attempts after 7:17pm CSTWe value the relationships that we have built with our customers and invite Mr [redacted] to reach out with any further questions, concerns, or additional information that would assist in furthering this investigation

[redacted] actively tracks complaints and takes every voiced concern seriously We regret that Ms***- [redacted] was not happy with the service she received We would like Ms***- [redacted] to know that her account has been reviewed Our records show her monthly statements continued to be sent out to the address on file, along with email notifications being sent on 8/7/2017, 9/5/and 10/5/with successful deliveries verified As a courtesy on 10/09/one of Ms***- [redacted] ’s late fees were waived; as of 10/23/2017, Ms***- [redacted] ’s account has been paid in full We value the relationships that we have built and invite Ms***- [redacted] to reach out with any further questions or concerns she may have

Mechanics Bank actively tracks complaints and takes every voiced concern seriously We thank Ms [redacted] for reaching out to us with her concerns and allowing us to investigate this matter Our records reflect that Ms [redacted] is listed as a reference on a CRB Auto account; however, per Ms ***'s request, we agree to discontinue contact We invite Ms [redacted] to reach out with any further questions or concerns she may have

Mechanics Bank actively tracks complaints and takes every voiced concern seriously We would like Mr [redacted] to know that his account has been reviewed and our records reflect that all attempts to contact Mr [redacted] were in an effort to cure the delinquent status of his account and within regulatory guidelines We are currently in contact with Mr [redacted] in hopes of resolving his concern quickly We value the relationships that we have built with our customers and invite Mr [redacted] to reach out with any further questions or concerns he may have

Mechanics Bank actively tracks complaints and takes every voiced concern seriouslyWe regret that Mr [redacted] was not happy with the service he receivedWe reached out to Mr [redacted] in order to rectify the situation and were able to satisfy Mr***’s request with a resolutionWe value the relationships that we have built and invite Mr [redacted] to reach out with any further questions or concerns he may have

Mechanics Bank actively tracks complaints and takes every voiced concern seriously We regret that Ms [redacted] was not happy with the service she received Due an address discrepancy on the sender’s side, the settlement proceeds were not received by CRB Auto We have been in contact with Ms [redacted] and the insurance company in hopes of coming to a resolution shortly We value the relationships that we have built and invite Ms [redacted] to reach out with any further questions or concerns she may have

Please have Ms [redacted] provide details regarding why she did not find this resolution satisfactory

Mechanics Bank actively tracks complaints and takes every voiced concern seriously We thank Ms [redacted] for reaching out to us with her concerns and allowing us to investigate this matter Our records reflect that Ms [redacted] is listed as a reference on a [redacted] account; however, per Ms ***'s request, we agree to discontinue contact We invite Ms [redacted] to reach out with any further questions or concerns she may have

We regret the fact that Ms*** is unhappy with her customer service We urge Ms*** to recognize that there are policies around granting extension requests We will reach out to Ms*** to explore her options and explain our policies, in hopes of coming to an acceptable
solution. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
***Per our conversation yesterday California Republic Bank has failed to communicate in anyway shape or form with me in approximately seven weeksTheir last communication was a complete falsehood clearly directed at placating you and a great organization in order to avoid any negative feedback, accountability and or liabilityUpon receipt of the communication from you I reached out and extended an olive branch in order to avoid litigationUnfortunately, cowardliness and a lack of accountability runs fluidly through California Republic Bank and the olive branch was rejectedI will be giving this communication to the FDIC is well with your permission and look forward to any additional assistance that you would like to give in this matter and I think a plan for the review you would find that this is a potential class-action case for the civil rights violations, privacy act, and who knows how many other violations when you have what I would classify a rogue and reckless financial institution running amok in orange county California Thank you again for your continued efforts and assistance please feel, please feel free to contact me anytime between AM and midnight seven days a week and I will make myself available.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We regret that Mr. [redacted] was not happy with the service he received. We reached out to Mr. [redacted] in order to rectify the situation and were able to satisfy Mr. [redacted]’s request with a resolution. We value the relationships...

that we have built and invite Mr. [redacted] to reach out with any further questions or concerns he may have.

Mechanics Bank actively tracks complaints and takes every voiced concern seriously.  We thank Ms. [redacted] for reaching out to us with her concerns and allowing us to investigate this matter.  Our records reflect that Ms. [redacted] is listed as a reference on a [redacted] account; however, per Ms....

[redacted]'s request, we agree to discontinue contact.  We invite Ms. [redacted] to reach out with any further questions or concerns she may have.

[redacted] actively tracks complaints and takes every voiced concern seriously.  We regret that Ms. [redacted]-[redacted] was not happy with the service she received.  We would like Ms. [redacted]-[redacted] to know that her account has been reviewed.  Our records show her monthly statements...

continued to be sent out to the address on file, along with email notifications being sent on 8/7/2017, 9/5/2017 and 10/5/2017 with successful deliveries verified.  As a courtesy on 10/09/2017 one of Ms. [redacted]-[redacted]’s late fees were waived; as of 10/23/2017, Ms. [redacted]-[redacted]’s account has been paid in full.  We value the relationships that we have built and invite Ms. [redacted]-[redacted] to reach out with any further questions or concerns she may have.

Mechanics Bank actively tracks complaints and takes every voiced concern seriously.  We would like Mr. [redacted] to know that his account has been reviewed and our records reflect that all attempts to contact Mr. [redacted] were in an effort to cure the delinquent status of his account and...

within regulatory guidelines.  We are currently in contact with Mr. [redacted] in hopes of resolving his concern quickly.  We value the relationships that we have built with our customers and invite Mr. [redacted] to reach out with any further questions or concerns he may have.

Mechanics Bank actively tracks complaints and takes every voiced concern seriously.  We thank Ms. [redacted] for reaching out to us with her concerns and allowing us to investigate this matter.  Our records reflect that Ms. [redacted] is listed as a reference on a CRB Auto account; however, per Ms....

[redacted]'s request, we agree to discontinue contact.  We invite Ms. [redacted] to reach out with any further questions or concerns she may have.

Mechanics Bank actively tracks complaints and takes every voiced concern seriously.  We regret that Ms. [redacted] was not happy with the service she received.  Due an address discrepancy on the sender’s side, the settlement proceeds were not received by CRB Auto.  We have been in contact...

with Ms. [redacted] and the insurance company in hopes of coming to a resolution shortly.  We value the relationships that we have built and invite Ms. [redacted] to reach out with any further questions or concerns she may have.

CRB Auto actively tracks complaints and takes every voiced concern seriously.  We regret that Mr. [redacted] was not happy with the service he received.  We would like Mr. [redacted] to know that his account has been reviewed and our records reflect that, throughout the account history,...

we have made no attempts to contact him at his place of employment.  All attempts to contact Mr. [redacted] were within FDCPA guidelines and solely in an effort to cure the delinquent status of his account, with no noticed attempts after 7:17pm CST. We value the relationships that we have built with our customers and invite Mr. [redacted] to reach out with any further questions, concerns, or additional information that would assist in furthering this investigation.

Please have Ms. [redacted] provide details regarding why she did not find this resolution satisfactory.