This unit is called a fir-down unit, and is installed above the bathroom ceilingIt's in-between the 1st and 2nd floorThe access issue is that it cannot be worked on in a safe manner due to the fact half of the access is under the shower or bathtubThis is not up to code accessYou should not
have to stand on the shower to try to access the unitDue to personal safety we made the call not to work on itWe will be happy to send the Homeowner the $service fee back, and will do promptly
The A/C system did have intermittent problem, but we did install a new compressor on 8/21/2015. We have not heard from the home owner since. The home owner has [redacted], when she requested another company through [redacted] that basically took us out of the loop.
On 6/14/16 we service the unit. Home owner said it was tripping the breaker, couldn't find any mechanical problems at that time.On 6/24/16 again, couldn't find a problem, but we installed a hard start kit.On 8/27/16 we condemned the compressor and installed a hard start kit. 1. This home owner...
has [redacted]. We do not order the equipment, that is out of our hands.2. We had to reschedule on appointment due to rain.3. The A/C system worked for two months prior to the compressor replacement, so obviously there was an intermittent problem, and those are the most difficult to find.
The time between the technician leaving the home and the subsequent phone call from the home owner was more like an hour. Unfortunately, the tech was already out of the area. The soonest we could get a tech out was the next day, Saturday. However, the home owner said he would be going out of town...
for three weeks, so we scheduled it for 6/22. Obviously we always push to accommodate a customer. However, we will refund the customer the $75.00.
The clean out for the A/C drain line is missing and there is no access to clear the drain line under the sink. By state code a clean out needs to be present to clear drain.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sent: Wednesday, September 09, 2015 10:08 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Thank you Airtronics, for your apology as this is the first time I've received one. Additionally, thank you for agreeing to return the $150.00 when should I expect to receive it?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this proposed action would not resolve my complaint. Dear Sir,on the same day on Nov. 1, 2016 [redacted] had sent a plumber to my house , since Airtronics technician said it was a plumbing issue, they sent [redacted] company , after examine the problem by the Plummer, he found out it is an AC problem and their was nothing wrong with the plumbing. That really means the Technician Marc from Airtronics is not qualified.[redacted] had reassigned the claim to another AC company called [redacted]. Airtronics Company has unqualified and incompetents employees and its incompetent company.Please feel free to contact [redacted] to verify everything I said, you may use my name and my phone number to look up the record. ([redacted]I do stand behind every single word I said.
Regards,
This unit is called a fir-down unit, and is installed above the bathroom ceilingIt's in-between the 1st and 2nd floorThe access issue is that it cannot be worked on in a safe manner due to the fact half of the access is under the shower or bathtubThis is not up to code accessYou should not
have to stand on the shower to try to access the unitDue to personal safety we made the call not to work on itWe will be happy to send the Homeowner the $service fee back, and will do promptly
The A/C system did have intermittent problem, but we did install a new compressor on 8/21/2015. We have not heard from the home owner since. The home owner has [redacted], when she requested another company through [redacted] that basically took us out of the loop.
On 6/14/16 we service the unit. Home owner said it was tripping the breaker, couldn't find any mechanical problems at that time.On 6/24/16 again, couldn't find a problem, but we installed a hard start kit.On 8/27/16 we condemned the compressor and installed a hard start kit. 1. This home owner...
has [redacted]. We do not order the equipment, that is out of our hands.2. We had to reschedule on appointment due to rain.3. The A/C system worked for two months prior to the compressor replacement, so obviously there was an intermittent problem, and those are the most difficult to find.
The time between the technician leaving the home and the subsequent phone call from the home owner was more like an hour. Unfortunately, the tech was already out of the area. The soonest we could get a tech out was the next day, Saturday. However, the home owner said he would be going out of town...
for three weeks, so we scheduled it for 6/22. Obviously we always push to accommodate a customer. However, we will refund the customer the $75.00.
The homeowner has been sent a check for $150. This is to reimburse for the cost of freon. The check was sent to the home owner on September 9th.
The clean out for the A/C drain line is missing and there is no access to clear the drain line under the sink. By state code a clean out needs to be present to clear drain.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sent: Wednesday, September 09, 2015 10:08 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Thank you Airtronics, for your apology as this is the first time I've received one. Additionally, thank you for agreeing to return the $150.00 when should I expect to receive it?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this proposed action would not resolve my complaint. Dear Sir,on the same day on Nov. 1, 2016 [redacted] had sent a plumber to my house , since Airtronics technician said it was a plumbing issue, they sent [redacted] company , after examine the problem by the Plummer, he found out it is an AC problem and their was nothing wrong with the plumbing. That really means the Technician Marc from Airtronics is not qualified.[redacted] had reassigned the claim to another AC company called [redacted]. Airtronics Company has unqualified and incompetents employees and its incompetent company.Please feel free to contact [redacted] to verify everything I said, you may use my name and my phone number to look up the record. ([redacted]I do stand behind every single word I said.
Regards,