Creating Demand LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I completely disagree with [redacted] 's response I've attached his response and responded within the body of the email to each point.MESSAGE FROM BUSINESS:Our company Creating Demand and [redacted] entered into an agreement where we would provide lead generation and customer acquisition servicesUnder this agreement, [redacted] agreed to pay a $retainer, $for spending on Facebook Ads, and a percent performance commission on sales generated each month from the leads that we generatedSee attached contract for further detail and signature of Mr***This is true We did enter into an agreement with these terms.Our contracts offer a refund on our retainer if a ROI is not generated in the first month This is completely false Please see line of the agreement below which clearly states a guaranteed refund is available at the end of each monthGuarantee?: ?The Marketing Partner guarantees to deliver a leads and customers for the ClientIf at the end of each month’s billing period, the Client has not generated a positive Return on Investment from this campaign, they may request a full refund of that month’s Monthly Retainer and the service will be immediately cancelled At the end of the first month Mr [redacted] was happy with our service and agreed that we had generated him a positive ROITo this end he paid us a performance commission for the sales generated in the first month and asked us to continue our service into a second monthly periodPlease see the attached documentation for confirmation of thisThis is also completely false As per the attached documentation from [redacted] himself, you can see I spent $and the return was only $ Hardly a positive return on investment THE ONLY reason I continued into the second month was due to ***'s insistence and verbal guarantee that he would make up the difference in month or he would refund percent of all money spent This conversation took place at the end of month during our call as outlined in the agreement:Monthly Statement:? For the purposes of this agreement, monthly periods will run from the 4th of the month to the 3rd of the following monthOn the 3rd of each month (or the closest working day before this date) the Client and the Marketing Partner will conduct a Marketing Review Call, where each party will analyse the effectiveness of the campaigns and review the revenue generated from each lead and customer generatedBoth parties will agree to the Performance Commission amount for the period and the Marketing Partner will supply the Client with a Monthly Statement requesting payment of this amountIt was only until Mr [redacted] decided that he no longer had the time or energy to call the leads that he decided to cancel his contract without providing days notice as required Again, [redacted] is misleading the facts with irrelevant and information I contacted each and every lead numerous times via email, texts and phone calls They were unresponsive leads Per his own agreement the contract could be cancelled at the end of any month that did not produce a positive return on investment The day cancellation notice is irrelevant in this case Mr [redacted] then initiated a chargeback with his bank to attempt to recover the first month's retainer, the second month's retainer, the performance commission he had paid us after the successful first month, and the ad spend budget we had paid on his behalf to Facebook during month's one and two.Additionally Mr [redacted] never paid his final ad spend invoiceThese are charges that we paid to Facebook for the ads we were running on the basis that Mr [redacted] promised us that he would cover these charges as per our agreement, and thus we are owed an additional $that we have spent on his behalf without receiving paymentPlease see the attached documentationIn addition Mr [redacted] owes us an additional $2,in retainer fees since he did not end the agreement with the required day notice period.Again, see line of ***'s own agreement No day notice was required in this situation due to his lack of delivering what his agreement promised We delivered more leads that we promised and Mr [redacted] asked us to move beyond our initial day trial period and paid us a performance commission for a job well doneThen, after we were into the second month of service he changed his mind about the success of the campaign and initiated a chargeback on the fees he'd paid to us and the advertising spend we have covered on his behalf to FacebookClearly this is unfair, unwarranted, and a significant breach of the agreement both parties were working under.Our agreement was that [redacted] would deliver a positive return on my investment The number of leads generated was irrelevant Dead leads don't produce a positive return Anyone can deliver leads like that [redacted] was a very slick and convincing salesman prior to me signing his agreement He assured me that I only paid if he delivered a positive return This is clearly in writing in his agreement To turn the tables and put the blame on me is fraudulent behavior I spent over 6K with his company and only saw a $return on my investment and spent countless hours wasting my time trying to contact leads that were unresponsive Regards, [redacted] ***

Our company Creating Demand and *** *** entered into an agreement where we would provide lead generation and customer acquisition servicesUnder this agreement, *** agreed to pay a $retainer, $for spending on Facebook Ads, and a percent performance commission on sales generated
each month from the leads that we generatedSee attached contract for further detail and signature of Mr***. Our contracts offer a refund on our retainer if a ROI is not generated in the first monthAt the end of the first month Mr*** was happy with our service and agreed that we had generated him a positive ROITo this end he paid us a performance commission for the sales generated in the first month and asked us to continue our service into a second monthly periodPlease see the attached documentation for confirmation of this. It was only until Mr*** decided that he no longer had the time or energy to call the leads that he decided to cancel his contract without providing days notice as requiredMr*** then initiated a chargeback with his bank to attempt to recover the first month's retainer, the second month's retainer, the performance commission he had paid us after the successful first month, and the ad spend budget we had paid on his behalf to Facebook during month's one and two.Additionally Mr*** never paid his final ad spend invoiceThese are charges that we paid to Facebook for the ads we were running on the basis that Mr *** promised us that he would cover these charges as per our agreement, and thus we are owed an additional $that we have spent on his behalf without receiving paymentPlease see the attached documentationIn addition Mr *** owes us an additional $2,in retainer fees since he did not end the agreement with the required day notice period.We delivered more leads that we promised and Mr*** asked us to move beyond our initial day trial period and paid us a performance commission for a job well doneThen, after we were into the second month of service he changed his mind about the success of the campaign and initiated a chargeback on the fees he'd paid to us and the advertising spend we have covered on his behalf to ***Clearly this is unfair, unwarranted, and a significant breach of the agreement both parties were working under

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I completely disagree with [redacted]'s response.   I've attached his response and responded within the body of the email to each point.MESSAGE FROM BUSINESS:Our company Creating Demand and [redacted] entered into an agreement where we would provide lead generation and customer acquisition services. Under this agreement, [redacted] agreed to pay a $2500 retainer, $1000 for spending on Facebook Ads, and a 10 percent performance commission on sales generated each month from the leads that we generated. See attached contract for further detail and signature of Mr. [redacted]. This is true.   We did enter into an agreement with these terms.Our contracts offer a refund on our retainer if a ROI is not generated in the first month.    This is completely false.  Please see line 4 of the agreement below which clearly states a guaranteed refund is available at the end of each month.4. Guarantee?: ?The Marketing Partner guarantees to deliver a leads and customers for the
Client. If at the end of each month’s billing period, the Client has not generated a positive
Return on Investment from this campaign, they may request a full refund of that month’s
Monthly Retainer and the service will be immediately cancelled. .  At the end of the first month Mr. [redacted] was happy with our service and agreed that we had generated him a positive ROI. To this end he paid us a performance commission for the sales generated in the first month and asked us to continue our service into a second monthly period. Please see the attached documentation for confirmation of this. This is also completely false.   As per the attached documentation from [redacted] himself, you can see I spent $3500 and the return was only $1400.   Hardly a positive return on investment.   THE ONLY reason I continued into the second month was due to [redacted]'s insistence and verbal guarantee that he would make up the difference in month 2 or he would refund 100 percent of all money spent.   This conversation took place at the end of month 1 during our call as outlined in the agreement:7. Monthly Statement:? For the purposes of this agreement, monthly periods...⇄ /> the 4th of the month to the 3rd of the following month. On the 3rd...⇄ /> closest working day before this date) the Client and the Marketing Pa...⇄ /> Marketing Review Call, where each party will analyse the effectiveness�...⇄ /> and review the revenue generated from each lead and customer generated...⇄ /> will agree to the Performance Commission amount for the period and th...⇄ /> Partner will supply the Client with a Monthly Statement requesting pay...⇄ /> amount. It was only until Mr. [redacted] decided that he no longer had the time or energy to call the leads that he decided to cancel his contract without providing 30 days notice as required.   Again, [redacted] is misleading the facts with irrelevant and false information.   I contacted each and every lead numerous times via email, texts and phone calls.   They were unresponsive leads.  Per his own agreement the contract could be cancelled at the end of any month that did not produce a positive return on investment.   The 30 day cancellation notice is irrelevant in this case.  Mr. [redacted] then initiated a chargeback with his bank to attempt to recover the first month's retainer, the second month's retainer, the performance commission he had paid us after the successful first month, and the ad spend budget we had paid on his behalf to Facebook during month's one and two.Additionally Mr. [redacted] never paid his final ad spend invoice. These are charges that we  paid to Facebook for the ads we were running on the basis that Mr [redacted] promised us that he would cover these charges as per our agreement, and thus we are owed an additional $176.54 that we have spent on his behalf without receiving payment. Please see the attached documentation. In addition Mr [redacted] owes us an additional $2,500 in retainer fees since he did not end the agreement with the required 30 day notice period.Again, see line 4 of [redacted]'s own agreement.   No 30 day notice was required in this situation due to his lack of delivering what his agreement promised.   We delivered more leads that we promised and Mr. [redacted] asked us to move beyond our initial 30 day trial period and paid us a performance commission for a job well done. Then, after we were into the second month of service he changed his mind about the success of the campaign and initiated a chargeback on the fees he'd paid to us and the advertising spend we have covered on his behalf to Facebook. Clearly this is unfair, unwarranted, and a significant breach of the agreement both parties were working under.Our agreement was that [redacted] would deliver a positive return on my investment.   The number of leads generated was irrelevant.   Dead leads don't produce a positive return.   Anyone can deliver leads like that.   [redacted] was a very slick and convincing salesman prior to me signing his agreement.   He assured me that I only paid if he delivered a positive return.   This is clearly in writing in his agreement.   To turn the tables and put the blame on me is fraudulent behavior.    I spent over 6K with his company and only saw a $1400 return on my investment and spent countless hours wasting my time trying to contact leads that were unresponsive.    
Regards,
[redacted]