After careful consideration, Creations By MK has decided to move forward and issue a $refund via check to the customer This breaks down to $for the inconvenience caused to the customer and $for shipping A full refund was initially offered to this customer since the
initial package could not be located. The full refund would have been initiated immediately and available to the customer to purchase an emergency set of flowers for the wedding A very similar occurrence happened last year when a set of samples were sent to this customer The post office marked the item as delivered but the package was missing according to the customer A replacement set of sample flowers was sent at no cost to the customer as a result Creations By MK has a no refund, no exchange policy since every item is 100% handmade This information can be found on its webpage under "policies" and offering any sort of refund is an exception The customer opted against a full refund knowing that the replacement package would be rushed Creations By MK stands by its products and has only ever had raving, positive reviews from passed clients, specifically as it relates to the quality, uniqueness and detail in every piece Since products were rendered using materials and time to the customer, Creations By MK will move forward with issuing a partial refund to the customer because providing exceptional customer service is one of its most treasured business values
After careful consideration, Creations By MK has decided to move forward and issue a $refund via check to the customer This breaks down to $for the inconvenience caused to the customer and $for shipping A full refund was initially offered to this customer since the
initial package could not be located. The full refund would have been initiated immediately and available to the customer to purchase an emergency set of flowers for the wedding A very similar occurrence happened last year when a set of samples were sent to this customer The post office marked the item as delivered but the package was missing according to the customer A replacement set of sample flowers was sent at no cost to the customer as a result Creations By MK has a no refund, no exchange policy since every item is 100% handmade This information can be found on its webpage under "policies" and offering any sort of refund is an exception The customer opted against a full refund knowing that the replacement package would be rushed Creations By MK stands by its products and has only ever had raving, positive reviews from passed clients, specifically as it relates to the quality, uniqueness and detail in every piece Since products were rendered using materials and time to the customer, Creations By MK will move forward with issuing a partial refund to the customer because providing exceptional customer service is one of its most treasured business values