Creations Unlimited Unique Boutique

This letter is in response to customer complaint # [redacted] on selling practices [redacted] consigned several dresses, several bolero jackets and a veil with me in May of Since that date [redacted] has moved to [redacted] and only been in my store approximately four times over the course of her two-year consignment periodOn one occasion, I had told her that an ***m became damaged and I would purchase it and use it in one of my bridal showsPer my contract I am not responsible for lost, stolen or damaged ***ms however, I liked the ***m for personal use and would pay her for itOn July 1st of I paid [redacted] $as mutually agreed for that jacket not $as she is insistingThe jacket was not used in a show prior as she had claimed but was was used after that date in September of At that time one of [redacted] ***'s dresses had also been put on layaway with a $depositI notified her that she would be paid in full at the end of the layaway contractDue to unforeseen circumstances the young lady who put the dress on layaway cancelled her wedding and did not make any payments on the dressAt that time the dress would have been returned to the sales floorI did not hear from [redacted] for nearly a year, I also had no current address for her.In March of [redacted] called me to tell me she was coming in townAt that time I asked her to pick up her dresses She stated that she could not get them home on a plane but wanted to come by the store to check on her remaining [redacted] We were able to locate all of them remaining on the floorExcluding the "Juliet" dress in question [redacted] herself could not even remember what the dress look like or even describe it to meShe herself had lost her contract with me and my binder of contracts had unfortunately fallen apart making it dificult to search for the [redacted] She was unwilling to wait as I looked through the pages to locate her contractWe agreed that she would send me a photo of it so that I could try to locate it on my sales floorI asked her to again take them home at that time and she said she had no way to get them back to [redacted] Another four months passed before I heard from her againShe called and told me that she would be in town and would be coming to pick up her [redacted] I had all of the ***ms pulled and ready for her but could still not locate the "Juliet" dress [redacted] was already in an poor mood before she came to my store as she was complaining about me to neighboring stores saying how dare I not be there when she showed upI was with my dying Aunt at the timeNeighboring business owners called me and I left my Aunt to meet with [redacted] When I opened my door she seemed upsetI told her I was distraught and asked her to please remain calmShe apologized as we looked for the [redacted] The two of us searched for the "Juliet" dress and could not locate itShe herself is unable to identify itI have several hundred dresses in my store I cannot remember exact details of everyone without a photographThe photograph that [redacted] brought with her was not a very clear one and made it difficult to look for detailsAfter a half hour of not being able to locate it I offered to pay [redacted] what would have been her 60% of the sale of the dressEven though her contract technically would have been void at that timeAfter being here for years I am unsure if the dress was donated, lost or stolenI am positive that it was not soldI do keep very clear records on all salesHowever I did offer her a settlementWhen I offered 60% off $she was furious and said that she had paid $for the dress in I explained to her that vintage dresses from that era do not sell for that much but I sell them on my floor for $- $She became irate and refused the $told me she was calling a lawyer she would sue me and call the Revdex.comShe was swearing in my store and screamingI asked her to calm down or leave the BoutiqueShe continued to tell me she did not care and I told her I would call the policeAt that point, just trying to end this situation I then asked her for her address in [redacted] and told her I would mail her a check and a copy of her contract after having my lawyer review it to make sure that I was correct in stating that our contract was not only null but that I had no responsibility for her lost ***mI also offered at that point to send her a check for $which is what was depos***d on the layawayShe demanded my customers private information about the layawayI refused to give her those filesShe became even more irate she tore up the address that she was writing down for me grabbed her remaining ***ms and stormed out my front door, slamming it so hard that my open sign flew off the door and across the room[redacted] is a part of my old contract systemShe was never in town long enough to sign the current contract I have in place nowI do have new contracts in place protecting myself much further but if you read the contract it does clearly state that I determine the selling price, that I have the right to put ***ms on sale for 25% off, and that consignees will receive 60% of selling cost of an ***mIt also states that I am not responsible for lost, stolen or damaged [redacted] Per our contract I also, had a another non-vintage dress of hers in my store for saleWhich she had purchased it in She claimed she paid $for the dress and $for the jacket and was asking for $for the set per our contractI would have never offered to pay her more for a dress from then I would for a dress in That dress in combination with its matching jacket we're on the floor for sale for $Per my contract that allows me a 25% to offer my customers discounts [redacted] would have received approximately $as her 60% division of the saleHad I have sold it at the $price she would have earned an extra $per our agreementAs a resolution to this situation, [redacted] has all of her ***ms placed on consignment minus the "Juliet" dress which unfortunately per our contract has become a lost ***m, making Creations Unlim***d not liable [redacted] had plenty of opportunity to pick up the dress but refused to do so due to her living out of stateAlso, making her contract voidI gave her ample time to provide a photograph of the dress so that we could search for it and she did not comply for monthsPlease understand that I offered her money merely because I felt bad about the situation at the time and wanted her to leave the boutiqueDue to her refusal of payment and her actions on that day I am sticking to my contract and offering no further payment and wish to be done with this consigneePlease see attached eBay listings for similar dresses and the original contract which [redacted] and I both signed on 5/5/I also will not provide private customer information to [redacted] about the layaway contractThank you , Lissa K [redacted] Contract and Ebay Attachments sent by USPS

This letter is in regards to [redacted] case# [redacted] First off let me start by saying that when I met [redacted] and she came into my store to place a dress on layaway, She and her mother sat with me and we discuss the terms of the layaway in detailI explained to her how the layaway worked and that she needed to make a good-faith effort payment each monthIf she did soregardless of the size of the payment I would know that she was committed to the purchaseShe agreed to those terms we added a $late fee addendum for any missed payments next to the terms and conditionsShe initialed next to it and seemed satisfiedAt that time her mother made a $payment including in tax and was charged a total of $After that our communication stopped, she never made a further payment and even though I called her she never returned any callsI had ***n calling [redacted] for weeks but her mailbox was full and would not receive messagesAfter months of waiting, I finally decided to text herThese text messages are attached as she posted my personal cell phone message on all social media outletsWe had conversed for several days and she first told me she would call her mother to pay for the dress after no answer she then told me she would call her fatherAfter not being able to reach them she told me she would be in on Thursday after her paycheck came inI talk to her in person also that day where she told me she had already eloped and that she had legal trouble and could not afford the dressI did not contact her on Thursday and waited for her to come in with her paycheckOn Friday, I contacted her again and told her that if I did not hear from her by Saturday the dress would be returned to the floor and her contract would be voidMy contract clearly states payments not made within days will be considered void and she was already days late with Octobers payment also coming up due on the 24th On Saturday morning, even though I told her it was a busy day and there would be children in city of [redacted] due a family trick-or-treating events going on, she came into my store with her father who was extremely angry and rude to meNot only was my year old child and boyfriend in my store but several customers, a year old employee and a business clientHer father began to yell at me, threatening me and even threw his cash payment at meAt one point it became so escalated that my boyfriend stood up from the couch and came over and stood behind me to make sure that it would not get any more violent than it already hadI apologized several times, I told them that the only solution to the problem would be to pay for the dress and full as I would not accept any more excuses or late payments from [redacted] ***We then went over the contract together rewrote the specific items and their cost and mutually agreed on a price where her father paid me in full and left the store with the dressI thought it was all over until I happened to look on my [redacted] page where her and all of her friends have ***n posting slander, vulgarities and lies since FridayThey Left several nasty commentsThreatened me, threatened to come to my store and chase away customers and call every social media outlet that they could find including the News stationsWhich in fact they did, including the Revdex.com [redacted] and a group of her friends left messages on different [redacted] sites, [redacted] ***, [redacted] *** [redacted] , ***, and even contacted a competitor bridal store to ask them what to do about the situationI have gotten threatening phone callsI've had people sit outside the bench of my store and Kristin has done nothing but harass me via [redacted] since last Friday.I tried to defend myself VIA [redacted] where I was even further attacked being called a "ruthless bh, sy business owner and a sy person"I removed my responses quickly and had no further contactI did also reach out to the Social Media outlets where the majority of the posts have ***n removed [redacted] was very helpful, [redacted] could only take down so many and [redacted] has ***n slightly less responsive but I did make very kind responses to her friends comments offering them a chance to come in to the boutique and form their own opinion of me and my storeI have since contacted my attorney Jeff Black, of [redacted] who has sent out a cease-and-desist letter to her as well we will be filing a suit against her if the harassment does not end Yes, She does have a right to complain, only if her point is validWe had a contract, She did not honor itI tried to help her out in return she has done nothing but attack me and my year career First contract states: Dress $Alteration $Design fee (discount with alterations) $TTotal $+ $tax = Deposit $375.00+ $tax = $Balance $+ tax On 10/new totals mutually agreed upon to receive dress and complete contract: Dress± $Alteration Removed - $Design fee Removed (discount with alterations) - $ Design Fee ( with out alterations) + $Late fees Assessed ( August / September) + $Total $+$tax = $Deposit $Balance $ As we discussed on that day these are the changes made to the contract, M y design fee was changed from $to $as it was discounted due to alterations being part of the initial saleIf alterations are not donethe Design fee is always $just to sit down and get an appointment with meWe agree on adding the late fees, on Monday I agreed to waive them at first but only if she had made a payment by ThursdayAt that time, Her father threw $in cash at me and left the store with the dress_ I since have reviewed everything and have noticed two errors on my partNone of which were in any intention to rip her offI merely wanted her out of my store as my child was watching all of this and the trick or treating event had begun and the stores were all filled with children #I did not have her initial the rewriting of the contract once I removed the alteration fee, changed the design fee, added the late fees, and received her payment in full, #When the contract was re written I gave her a $credit for payment not a $will refund her mother the amount of $for the miss calculation Resolution, The refund of $can be issued via Square to her mother as she was the one who made the depositI however have no reason to stop harassment or apologize as I am the one being harassed and have done nothing outside the guidelines of my contract in which she signed on 7/ Thank you for your timePlease let me know if you need any further information Please see attached proof of harassment and the contract, Lissa Marie K [redacted] (440) 667-Creations Unlimited Boutique 40Th Erie Street [redacted] , Ohio http://vvvvw.leheirloomboutique_com/ https://www [redacted] _com/HeirloomBoutique

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The statements in Lissa K*** are not acceptable and many statements are incorrect I am taking steps to address this issues as a civil case
Regards,
*** ***

From: Lissa K***Date: Wed, Nov 16, at 9:AMSubject: Re:To: *** ***
***,
Thank you
I do appreciate your considerations in this matter and apologize that your Company has had to be a part of this unfortunate situationI assure you this customer has ***n served and told by the local authorities that harassment charges are pending. I in fact will be pursuing further legal action as she has refused to removed her slanderous and complaint and listingsShe is correct, my business will survive as my year reputation speaks for itself. No further action is needed on my behalf at this timeI am satisfied with your assistance and understanding in this matter.
Thank you kindly,
Creations Unlimited

As previously stated, her attorney has not contacted me. I have not received a cease and desist letter. It is increasingly apparent that the Revdex.com will not be able to resolve this complaint. I respectfully decline her request to delete my reviews or my correspondence with you. I have not had direct contact with Lissa since October 22nd. I also spoke with the [redacted] Police Department and contacted my attorney. I suggest that any further contact go through him. I have not [redacted]n to her store since October 22nd, and I have not contacted her phone since that date. Blaming her failing store problems on one bad review is insane. She escalated a bad experience to this point. Thank you for all your assistance in this matter.
Regards,
[redacted]

This letter is in response to customer complaint #[redacted] on selling practices. [redacted] consigned several dresses, several bolero jackets and a veil with me in May of 2015. Since that date [redacted] has moved to [redacted] and only been in my store approximately four times over the course of her...

two-year consignment period. On one occasion, I had told her that an [redacted]m became damaged and I would purchase it and use it in one of my bridal shows. Per my contract I am not responsible for lost, stolen or damaged [redacted]ms however,  i liked the [redacted]m for personal use and would pay her for it. On July 1st of 2016. I paid [redacted] $20 as mutually agreed for that jacket not $5 as she is insisting. The jacket was not used in a show prior as she had claimed  but was was used after that date in September of 2016. At that time one of [redacted]'s dresses had also been put on layaway with a $50 deposit. I notified her that she would be paid in full at the end of the layaway contract. Due to unforeseen circumstances the young lady who put the dress on layaway cancelled her wedding and did not make any  payments on the dress. At that time the dress would have been returned to the sales floor. I did not hear from [redacted] for nearly a year, I also had no current address for her.In March of 2017 [redacted] called me to tell me she was coming in town. At that time I asked her to pick up her dresses . She stated that she could not get them home on a plane but wanted to come by the store to check on her remaining [redacted] We were able to locate all of them remaining on the floor. Excluding the "Juliet" dress in question. [redacted] herself could not even remember what the dress look like or even describe it to me. She herself had lost her contract with me and my binder of contracts had unfortunately fallen apart making it dificult to search for the [redacted] She was unwilling to wait as I looked through the pages to locate her contract. We agreed that she would send me a photo of it so that I could try to locate it on my sales floor. I asked her to again take them home at that time and she said she had no way to get them back to [redacted]. Another four months passed before I heard from her again. She called and told me that she would be in town and would be coming to pick up her [redacted] I had all of the [redacted]ms pulled and ready for her but could still not locate the "Juliet" dress. [redacted] was already in an poor mood before she came to my store as she was complaining about me to neighboring stores saying how dare I not be there when she showed up. I was with my dying Aunt at the time. Neighboring business owners called me and I left my Aunt to meet with [redacted]. When I opened my door she seemed upset. I told her I was distraught and asked her to please remain calm. She apologized as we looked for the [redacted]The two of us searched for the "Juliet" dress and could not locate it. She herself is unable to identify it. I have several hundred dresses in my store I cannot remember exact details of everyone without a photograph. The photograph that [redacted]  brought with her was not a very clear one and made it difficult to look for details. After a half hour of not being able to locate it I offered to pay [redacted] what would have been her 60%  of the sale of the dress. Even though her contract technically would have been void at that time. After being here for 2 years I am unsure if the dress was donated, lost or stolen. I am positive that it was not sold. I do keep very clear records on all sales. However I did offer her a settlement. When I offered 60% off $100 she was furious and said that she had paid $400 for the dress in 1982. I explained to her that vintage dresses from that era do not sell for that much but I sell them on my floor for $75 - $150. She became irate and refused the $60 told me she was calling a lawyer she would sue me and call the Revdex.com. She was swearing in my store and screaming. I asked her to calm down or leave the Boutique. She continued to tell me she did not care and I told her I would call the police. At that point, just trying to end this situation I then asked her for her address in [redacted] and told her I would mail her a check and a copy of her contract after having my lawyer review it to make sure that I was correct in stating that our contract was not only null but that I had no responsibility for her lost [redacted]m. I also offered at that point to send her a check for $50 which is what was depos[redacted]d on the layaway. She demanded my customers private information about the layaway. I refused to give her those files. She became even more irate she tore up the address that she was writing down for me grabbed her remaining [redacted]ms and stormed out my front door, slamming it so hard that my open sign flew off the door and across the room.[redacted] is a part of my old contract system. She was never in town long enough to sign the current contract I have in place now. I do have new contracts in place protecting myself much further but if you read the contract it does clearly state that I determine the selling price, that I have the right to put [redacted]ms on sale for 25% off, and that consignees will receive 60% of selling cost of an [redacted]m. It also states that I am not responsible for lost, stolen or damaged [redacted] Per our contract I also, had a another non-vintage dress of hers in my store for sale. Which she had purchased it in 2010.  She claimed she paid $350 for the dress and $89 for the jacket and was asking for $150 for the set per our contract. I would have never offered to pay her more for a dress from 1982 then I would for a dress in 2010. That dress in combination with its matching jacket we're on the floor for sale for $400. Per my contract that allows me a 25% to offer my customers discounts. [redacted] would have received approximately $180 as her 60% division of the sale. Had I have sold it at the $400 price she would have earned an extra $30 per our agreement. As a resolution to this situation, [redacted] has all of her [redacted]ms placed on consignment minus the "Juliet" dress which unfortunately per our contract has become a lost [redacted]m, making Creations Unlim[redacted]d not liable. [redacted] had plenty of opportunity to pick up the dress but refused to do so due to her living out of state. Also, making her contract void. I gave her ample time to provide a photograph of the dress so that we could search for it and she did not comply for months. Please understand that I offered her money merely because I felt bad about the situation at the time and wanted her to leave the boutique. Due to her refusal of payment and her actions on that day I am sticking to my contract and offering no further payment and wish to be done with this consignee. Please see attached eBay listings for similar dresses and the original contract which [redacted] and I both signed on 5/5/15. I also will not provide private customer information to [redacted] about the layaway contract. Thank you , Lissa K[redacted]Contract and Ebay Attachments sent by USPS

This letter is in regards to [redacted] case# [redacted]. First off let me start by saying that when I met [redacted] and she came into my store to place a dress on layaway, She and her mother sat with me and we discuss the terms of the layaway in detail. I explained to her how the layaway worked and...

that she needed to make a good-faith effort payment each month. If she did so. regardless of the size of the payment I would know that she was committed to the purchase. She agreed to those terms we added a $20 late fee addendum for any missed payments next to the terms and conditions. She initialed next to it and seemed satisfied. At that time her mother made a $375.00 payment including 526.25 in tax and was charged a total of $401.25. After that our communication stopped, she never made a further payment and even though I called her she never returned any calls. I had [redacted]n calling [redacted] for weeks but her mailbox was full and would not receive messages. After months of waiting, I finally decided to text her. These text messages are attached as she posted my personal cell phone message on all social media outlets. We had conversed for several days and she first told me she would call her mother to pay for the dress after no answer she then told me she would call her father. After not being able to reach them she told me she would be in on Thursday after her paycheck came in. I talk to her in person also that day where she told me she had already eloped and that she had legal trouble and could not afford the dress. I did not contact her on Thursday and waited for her to come in with her paycheck. On Friday, I contacted her again and told her that if I did not hear from her by Saturday the dress would be returned to the floor and her contract would be void. My contract clearly states payments not made within 10 days will be considered void and she was already 57 days late with Octobers payment also coming up due on the 24th.
On Saturday morning, even though I told her it was a busy day and there would be children in city of [redacted] due a family trick-or-treating events going on, she came into my store with her father who was extremely angry and rude to me. Not only was my 6 year old child and boyfriend in my store but several customers, a 17 year old employee and a business client. Her father began to yell at me, threatening me and even threw his cash payment at me. At one point it became so escalated that my boyfriend stood up from the couch and came over and stood behind me to make sure that it would not get any more violent than it already had. I apologized several times, I told them that the only solution to the problem would be to pay for the dress and full as I would not accept any more excuses or late payments from [redacted]. We then went over the contract together rewrote the specific items and their cost and mutually agreed on a price where her father paid me in full and left the store with the dress. I thought it was all over until I happened to look on my [redacted] page where her and all of her friends have [redacted]n posting slander, vulgarities and lies since Friday. They Left several nasty comments. Threatened me, threatened to come to my store and chase away customers and call every social media outlet that they could find including the News stations. Which in fact they did, including the Revdex.com. [redacted] and a group of her friends left messages on 5 different [redacted] sites, [redacted], [redacted]. [redacted], [redacted], and even contacted a competitor bridal store to ask them what to do about the situation. I have gotten threatening phone calls. I've had people sit outside the bench of my store and Kristin has done nothing but harass me via [redacted] since last Friday.I tried to defend myself VIA [redacted] where I was even further attacked being called a "ruthless bh, sy business owner and a sy person". I removed my responses quickly and had no further contact. I did also reach out to the Social Media outlets where the majority of the posts have [redacted]n removed. [redacted] was very helpful, [redacted] could only take down so many and [redacted] has [redacted]n slightly less responsive but I did make very kind responses to her friends comments offering them a chance to come in to the boutique and form their own opinion of me and my store. I have since contacted my attorney Jeff Black, of [redacted] who has sent out a cease-and-desist letter to her as well we will be filing a suit against her if the harassment does not end.
Yes, She does have a right to complain, only if her point is valid. We had a contract, She did not honor it. I tried to help her out in return she has done nothing but attack me and my 25 year career.
First contract states: Dress $600.00 Alteration $125.00 Design fee (discount with alterations) $25.00 TTotal $750.00 + $52.50 tax = 802.50 Deposit $375.00+ $26.25 tax = $401.25 Balance $375.00 + tax
On 10/22 new totals mutually agreed upon to receive dress and complete contract:
Dress± $600.00 Alteration Removed - $125.00 Design fee Removed (discount with alterations) - $25.00
Design Fee ( with out alterations) + $50.00 Late fees Assessed ( August / September) + $40.00 Total $690.00 +$48.38 tax = $738.30 Deposit $401.25 Balance $337.05
As we discussed on that day these are the changes made to the contract, M y design fee was changed from $25 to $50 as it was discounted due to alterations being part of the initial sale. If alterations are not done... the Design fee is always $50 just to sit down and get an appointment with me. We agree on adding the late fees, on Monday I agreed to waive them at first but only if she had made a payment by Thursday. At that time, Her father threw $338.30 in cash at me and left the store with the dress_ I since have reviewed everything and have noticed two errors on my part. None of which were in any intention to rip her off. I merely wanted her out of my store as my child was watching all of this and the trick or treating event had begun and the stores were all filled with children.
#1 I did not have her initial the rewriting of the contract once I removed the alteration fee, changed the design fee,  added the late fees, and received her payment in full, 
#2 When the contract was re written I gave her a $400.00 credit for payment not a $401.25. will refund her mother the amount of $1.25 for the miss calculation. 
Resolution, The refund of $1.25 can be issued via Square to her mother as she was the one who made the deposit. I however have no reason to stop harassment or apologize as I am the one being harassed and have done nothing outside the guidelines of my contract in which she signed on 7/24.
Thank you for your time. Please let me know if you need any further information.
Please see attached proof of harassment and the contract, Lissa Marie K[redacted] (440) 667-6080 Creations Unlimited Boutique 40Th Erie Street [redacted], Ohio 44094 http://vvvvw.leheirloomboutique_com/ https://www[redacted]_com/HeirloomBoutique