Creative Advertising, Inc

Initial Business Response /* (1000, 9, 2015/11/05) */
Contact Name and Title: *** *** Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lodgeatthefalls.com
Hello Valued Customer,
I would like to thank you for your valuable inputWe apologize for you unfavorable experience
at Lodge at the FallsWe have established a wonderful track record for quality products, and services, however from time to time yet very rarely, things have slipped through the cracksWe are so sorry that this happened during your stayWe have re evaluated our front desk crew and made some drastic changes which has made for a much better experienceWe have also reached out to our extermination company, though we are on the same schedule that we have been since 2012, we occasionally have a seasonal occurrence due to being in a wooded areaWe have added additional service to ensure the best treatment for this problem and have since not had any reportsPlease contact me personally as I would like to make things right to the best of my ability
Thanks,
*** ***, Sales Manager
Initial Consumer Rebuttal /* (2000, 11, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Mr ***, I will be contacting you within a few business days, possibly Monday 11/to accept your offer on making things rightI would hate to submit the pics that we tookPlease