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Creative Arts Hawaii

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Creative Arts Hawaii Reviews (1)

In May of 2016 our air conditioning unit went out. After several companies came out and gave us estimates a friend referred us to Healthy Homes. We gave them a call and they promptly came out to acess our unit. We had to do a full replacement of our outdoor unit and air handler. When they came out we were very specific about some duct work issues we needed addressed, a few vents that needed to be capped off and the fact that we wanted a unit with a certain Sear rating. We were given three quotes and promised a unit with a minimum sear rating of 19 as we expressed over and over that energy conservation was of utmost importance to us. As installation began my husband observed that the brand of equipment they were installing did not match what we were quoted and that the energy rating was not what we were promised. We increased our budget and gave them over $3000 to meet this requirement. The gentlemen handling our sale was great to promise us all was as promised knowing it was not. He called his AC Manager to address our conerns about the equipment. This gentlemen very quickly became frustrated with us questioning what was being installed and told us "if we don't like it we should call the other company that gave us a quote." He said he would pull his guys and all of his equipment out of our home and charge us for their time up to that point. It was the worst customer service experience of my life and brought us no peace of mind in the midst of us spending almost $12,000. The paperwork was a complete nightmare, no organization, no clear written quotes of what we were getting and upon completion they failed to set up the inspection properly. To this date the unit has not passed a county inspection, the system does NOT cool our house evenly, they REFUSE to address the duct work issues that were PROMISED would be fixed by the owner of the companies son and we could not be more dissatisfied with the entire process. We are now stuck with a loan for a system that does not operate properly, has not been fully completed and has not passed county inspection. I strongly caution anyone looking for AC services to look elsewhere. Do not use this company as it is a nightmare and you will regret it.

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