Creative Awnings & Shelters

I ordered four sun screens from this company on 5-13- Three were size 6xand one was size 6x On 5/22/i received a box from them and when I opened the box, there were two packages I assumed three screens were in one and one screen in the other I opened the 6xpackage marked clearly on the package and when I tried to hang it up, it was obviously much larger than 6xand there was only one screen in the package The quality of the screen was very poor and not the quality I would have paid that price for I did not open the other package marked 6x I put it back in its package and sent the company an email on 5-23-re my issue to which they did not respond I gave them two days and called them 5/25/and told them that I was unhappy with the quality of the screens I did receive, the one I did open was the wrong size, and I did not receive my entire order I requested a return authorization number to return the product to them for a full refund The company see

We purchased a awning and installation from this business in Oct I called them today (1/3/17) and asked to get our deposit backI explained to him that there is now a leak and the balcony will require more work I asked for a my deposit back He said no because it’s a “custom awning” He said he was going to come tomorrow to do it When I pressed him exactly when he said maybe next week I explained to him that we will need to be home and will need a week notice We waited 1/months and nothing He’s just making things up and I feel this is unethicalI feel we should get our deposit back It says no where that this is non refundable No contract was signed He said the awning is next to him and I could come pick it up, since this is what the deposit went towardsNot good customer service or solution! On reading reviews on ***, this business has gotten poor reviews consistently I got frustrated with him and told him I will be contacting Revdex.com and hung up