Creative Cakes

The following Disclaimer is clearly stated on our website:"Disclaimer : MS Service Group is [redacted] , [redacted] **, [redacted] , ***, ***, [redacted] , [redacted] , [redacted] , [redacted] , ***, [redacted] , [redacted] , and Ingram Micro partnersMS Service Group is an independent software technical support service provider for a large variety of third party products, brands and servicesAny use of Trademarks, Brands, Products and Services is referential and MS Service Group has no affiliation with any of these third-party companies unless such relationship is expressly specifiedIf your product is in warranty, the services may be available free from respective brandsThe support services that we offer are also available in the brand owner or manufacturer's official website.Our Services."We do not advertise our brand's affiliation nor do we misrepresent our company brand over the internet or offlineWe are an independent technical support provider and product re-seller for various brandsIt clearly states our limited affiliation with the brands that we're partners with on our websiteOur clients are well aware of our company brand and we make sure that we do not get misrepresented for any other brand nameOur company initials MS stands for My Support.We do not accept payments if the primary issue is out of scope for our technical department to fixUnfortunately, this business policy is often exploited by prospective customers who get their computer related issues resolved and deny the services subsequentlyWe are an independent technical support provider and product re-seller for various brandsIt clearly states our limited affiliation with the brands that we're partners with on our websiteOur clients are well aware of our company brand and we make sure that we do not get misrepresented for any other brand nameOur company initials MS stands for My Support, In this case, the primary issue was fixed, compatible security software and [redacted] were successfully installed on the computer, and we also received a positive feedback email the same day for the work done, and the terms and conditions document was electronically signed as wellAll these documents, including the call recordings and screen recordings of the tasks performed, clearly point out the fact that there was no misrepresentation of the company branding.We apologize for any inconvenience caused due to your ignorance to our business policies and disclaimerWe kindly suggest you to be more diligent in pursuing professional services in the future.P.S- We never contact end-users or businesses for computer related issuesWe are strictly an INBOUND technical support and software/hardware re-seller company

I am rejecting this response because:I did not go to MS Service Group LLC website (where I would have been able to read their disclaimer-and clearly have seen that they are not the *** corporation), I was shown a website by Matthew the MS Service Group LLC employee that had *** on it. I have just pulled up the MS Service Group LLC website, it is not the website that was shown to me, nor does is have the *** logo on it.There was no positive email sent to MS Service Group by me.As for MS Service Group installing compatible security software and Office, their installations degraded my PC so badly it caused it to run even slower than it had been, as well as causing the home tile screen to malfunction. It did NOT work. If you attempted to use the start screen tiles the internet connection would be broken and could only be re-established from the desktop. The internet could not be accessed from anywhere but the desktop.The terms & condition document that was 'electronically signed' was clicked thru by Matthew the MS Service Group employee, I verified the spelling of my name only. As the document was locked on my desktop, I was unable to read it.I asked multiple times if I was speaking to ***, your call recordings will verify that MS Service Group employees response was to the affirmative.As for a customer who gets their PC related issues resolved, that would not be me. It has taken *** over hours over the course of days to fix my computer.Again, I would like this company to never contact me again

The following Disclaimer is clearly stated on our website:"Disclaimer : MS Service Group is [redacted], and Ingram Micro partners. MS Service Group is an independent software technical...

support service provider for a large variety of third party products, brands and services. Any use of Trademarks, Brands, Products and Services is referential and MS Service Group has no affiliation with any of these third-party companies unless such relationship is expressly specified. If your product is in warranty, the services may be available free from respective brands. The support services that we offer are also available in the brand owner or manufacturer's official website.Our Services."We do not advertise our brand's affiliation nor do we misrepresent our company brand over the internet or offline. We are an independent technical support provider and product re-seller for various brands. It clearly states our limited affiliation with the brands that we're partners with on our website. Our clients are well aware of our company brand and we make sure that we do not get misrepresented for any other brand name. Our company initials MS stands for My Support.We do not accept payments if the primary issue is out of scope for our technical department to fix. Unfortunately, this business policy is often exploited by prospective customers who get their computer related issues resolved and deny the services subsequently. We are an independent technical support provider and product re-seller for various brands. It clearly states our limited affiliation with the brands that we're partners with on our website. Our clients are well aware of our company brand and we make sure that we do not get misrepresented for any other brand name. Our company initials MS stands for My Support, In this case, the primary issue was fixed, compatible security software and [redacted] were successfully installed on the computer, and we also received a positive feedback email the same day for the work done, and the terms and conditions document was electronically signed as well. All these documents, including the call recordings and screen recordings of the tasks performed, clearly point out the fact that there was no misrepresentation of the company branding.We apologize for any inconvenience caused due to your ignorance to our business policies and disclaimer. We kindly suggest you to be more diligent in pursuing professional services in the future.P.S. - We never contact end-users or businesses for computer related issues. We are strictly an INBOUND technical support and software/hardware re-seller company.