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Creative Castings

1090 Main St, Pawtucket, Rhode Island, United States, 02860-4979

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Creative Castings Reviews (%countItem)

I contacted the company to commission an 8mm bead of my company logo. they produced an image that was satisfactory and asked for a $300 deposit. I paid it and then I was sent an image of a bead that was not the original image sent. I sent an email and was assured that I would receive the casting of the first image but they were not willing to do a refund. I sent the deposit through *** and then received a message asking for my credit card info plus address as their *** was no longer working. I did not send the info. They then told me they would send me a sample of the bead in the mail and it has not arrived. They will not track there package either.

Creative Castings Response • Jul 17, 2020

Customer commissioned an 8mm custom bead to match his logo for which he paid a deposit of $300. The setup fee was quoted as $340. I produced and mailed a plated sample of the bead for his approval, via USPS, with a tracking number. Due to COVID-19, mail delivery has been erratic. I tracked this package, and after 10 the tracking wasn't being updated, so I mailed another sample via priority mail. I provided the original tracking number to the customer for his reference. The priority mail arrived in two days, and a few days later the original package was also delivered to the customer. Customer stated that the bead met with his approval, however is considering a larger size bead.

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Address: 1090 Main St, Pawtucket, Rhode Island, United States, 02860-4979

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