Creative Cigs

Response:*** ***, I am sorry for the inconvenience you've hadOnce a kit is sold, Creative Cigs cannot return it in the system, as it is no longer brand newWe can send it to the manufacturer if the purchase was made within the seven day period and has a defect or premature failure, as stated
on the recieptIf the problem still persists, we recommend contacting the manufacturer with your proof of purchase and they can assist you furtherIn store, the employees will strive to satisfy your needs as much as possibleAs you did seem satisfied after coming in with a problem and Creative Cigs taking care of itCreative Cigs did take a lossBy providing you with a new tank, $value free of charge, since yours was reading Also by giving you a new Kanger Subox Mini (white edition), $value free of charge, in addition to the one you have already purchased, and a USB, $value free of charge, because you stated yours was not working properlyIn all, everything was replaced and now in working conditionIf problems are still occurring you can stop in and we can see what we can do to helpThere are also a lot of tutorials and information online that may be useful for youWe do not feel the need to refund this purchase as per everything was replaced and was working properly each time you left Creative Cigs

Complaint: [redacted]
I am rejecting this response because:
We came to the store multiple times within the 7 day return period and were told the manager would contact us and never did; not to mention, never once reinformed us of the 7 day policy. Had we known of the return policy rather than being told the manager would contact us, I would have made a visit everyday in those 7 days until I had the working vapes I paid for. The staff continued to beat around the bush until we had no option but to mail it to the manufacturer. They even offered to give us a vape one of the employees had at their home that was apparently brand new. Unprofessional. Hopefully, the manufacturers are much more help than the creative cigs employees; otherwise a lot of money has been wasted on THREE faulty products. I will never shop at this vape store again even though they are only 5 minutes from my house. Had I felt like the staff actually tried to help, I wouldn't be so bitter towards the situation. They are very unprofessional and should not own a business.
Regards,
[redacted]