I am rejecting this response because: No one informed us of alternate transportation due to the trolleys not runningI am the one who informed the driverI had just had a conversation with a gentleman in McDonald's who told me they were not runningThe driver announced on the bus about using the trolley and I said they are not runningHe seemed surprised that I knewHe never said there would be other forms of transportationDo you think if I knew there was other transportation I would even be wasting my time on this.Driver and owner are not telling the truthI do not use vulgarity If saying you sure as hell will is vulgarity I am guiltyI had driver on speaker phone and out of people that were listening said the driver used the f word before he hung up on me.When the driver did us a FAVOR and picked us up at Graceland we got on the bus and never uttered a wordWhen he dropped us at the hotel and we asked what time to be there in the morning for fear that we be left again his rude reply was "I don't remember LOOK at your paperI would think the driver would surely know what time he was picking his CUSTOMERS up.It's embarrassing when people ask how our trip was and we just laugh and say you don't want to knowWe really looked forward to this tripWe even booked it last year but the company canceled on usA good friend of mine always says it doesn't cost anything to be nice
We appreciate Mr [redacted] s opinion and understand that he believes that he would have handled the situation differently We do not intend to take any further action at this time
We are sorry that we were unable to provide the service as expected to Mr [redacted] on 10/28/The Fun Bus works hard to manage all the variables that impact transportation services to provide reliable, on-time service However, on 10/28/from approximately 7-8pm AT & T experienced an outage that had a significant impact on our ability to provide Mr [redacted] with the ride that he requested Although his ride was dispatched to a driver as requested...it was unknown to us (until the next day actually) that AT & T was experiencing a wireless communication outage The Fun Bus relies on AT &T to communicate with our drivers by both text & phone Although our dispatchers thought that the order had been communicated to the driver..the driver never received the message The dispatch team did not know what the problem, was and why they could not communicate with the drivers The dispatchers were finally able to contact the drivers using a non-AT&T phone The problem resolved itself a little after 8pm and it was not until the AT&T outage was announced on the news on Saturday am did we realize what caused the problem.We are very sorry that Mr [redacted] as well as other clients scheduled during that time period, had a wait of about minutes for his scheduled ride The Fun Bus dispatch team was working hard to determine the problem and restore communications Dispatch representatives were in contact with Mr [redacted] on several occasions during the outage to keep him informed of the progress Transportation was provided at 7:50pmWe do not intend to refund Mr [redacted] the fare of $as transportation was providedIf he did not want the transportation he could have cancelled it at any time We apologize for the delay and the inconvenience Mr [redacted] has used the "file a complaint" tactic in the past to obtain free transportationOn occasion we have been guilty of service failure and have refunded his fare However, in this case, circumstances beyond our control caused a longer than expected wait time for his ride
Per my conversation with Ms* *** the Fun Bus has no intention offering any type of refund The package that Ms* *** purchased included safe and reliable transportation to/from Memphis, 2-nights hotel and optional transportation to/from GracelandALL of which she received in full
Her itinerary clearly states that "itinerary changes may occur due to unforeseen circumstances" and that is exactly what happened A weekend festival caused a road closure and there fore an itinerary change ALL included items were received in full! Yes, Ms* ***'s description of the events make it sound like a disaster, however we have received several calls from other passengers on the same trip indicating otherwise For example, yes the trolley system was having mechanical issues at the time of our visit and has substituted small buses on the trolley line Transportation was still available to all visitors Several passengers felt it necessary to call in defense of the driver's attempts to accommodate Ms* *** and described her behavior as "obnoxious" and "offensive" She used vulgarity when talking to both office staff and the driver Based on our attempts to accommodate Ms* ***, we do not feel that any refund is dueShe has received everything that she paid for in full
The Fun Bus safely transports thousands of happy passengers each year and it disappoints us that we will have an unresolved dispute on our Revdex.com record, however we feel that Ms [redacted]a received her package in full and is not due any financial refund. Her transportation and hotel accommodations were provided in full. A full investigation and survey of other passengers on the same trip show that they strongly disagree with [redacted]a's dissatisfaction with the service and commend the driver for his attempts to accommodate her even during her fit of "irrational behavior". We wish [redacted]nly the best and hope that she is able to find a travel company that is able to meet her expectations.
I am rejecting this response because: No one informed us of alternate transportation due to the trolleys not running. I am the one who informed the driver. I had just had a conversation with a gentleman in McDonald's who told me they were not running. The driver announced on the bus about using the trolley and I said they are not running. He seemed surprised that I knew. He never said there would be other forms of transportation. Do you think if I knew there was other transportation I would even be wasting my time on this.Driver and owner are not telling the truth. I do not use vulgarity. If saying you sure as hell will is vulgarity I am guilty. I had driver on speaker phone and 2 out of 4 people that were listening said the driver used the f word before he hung up on me.When the driver did us a FAVOR and picked us up at Graceland we got on the bus and never uttered a word. When he dropped us at the hotel and we asked what time to be there in the morning for fear that we be left again his rude reply was "I don't remember LOOK at your paper. I would think the driver would surely know what time he was picking his CUSTOMERS up.It's embarrassing when people ask how our trip was and we just laugh and say you don't want to know. We really looked forward to this trip. We even booked it last year but the company canceled on us. A good friend of mine always says it doesn't cost anything to be nice.
We are sorry that we were unable to provide the service as expected to Mr. [redacted] on 10/28/16. The Fun Bus works hard to manage all the variables that impact transportation services to provide reliable, on-time service. However, on 10/28/16 from approximately 7-8pm AT & T experienced an...
outage that had a significant impact on our ability to provide Mr. [redacted] with the ride that he requested. Although his ride was dispatched to a driver as requested...it was unknown to us (until the next day actually) that AT & T was experiencing a wireless communication outage. The Fun Bus relies on AT &T to communicate with our drivers by both text & phone. Although our dispatchers thought that the order had been communicated to the driver..the driver never received the message. The dispatch team did not know what the problem, was and why they could not communicate with the drivers. The dispatchers were finally able to contact the drivers using a non-AT&T phone. The problem resolved itself a little after 8pm and it was not until the AT&T outage was announced on the news on Saturday am did we realize what caused the problem.We are very sorry that Mr. [redacted] as well as other clients scheduled during that time period, had a wait of about 50 minutes for his scheduled ride. The Fun Bus dispatch team was working hard to determine the problem and restore communications. Dispatch representatives were in contact with Mr [redacted] on several occasions during the outage to keep him informed of the progress. Transportation was provided at 7:50pm. We do not intend to refund Mr. [redacted] the fare of $9.40 as transportation was provided. If he did not want the transportation he could have cancelled it at any time. We apologize for the delay and the inconvenience. Mr. [redacted] has used the "file a complaint" tactic in the past to obtain free transportation. On occasion we have been guilty of service failure and have refunded his fare. However, in this case, circumstances beyond our control caused a longer than expected wait time for his ride.
I am rejecting this response because:I was never refunded any money by your company. Nor have I ever filed a complaint against your company prior to this occassion. Your dispatchers were rude and quite condenscending when I inquired what was going on regarding the ride situation. and tbh I find it quite difficult to believe that for an hour u had no communications with your drivers and made no effort to find out what was going on. And seeing as the request was made PRIOR to the time that you have mentioned AT&T was experiencing communication issues I aslo find the reasoning for the delay questionable.
We appreciate Mr. [redacted]s opinion and understand that he believes that he would have handled the situation differently. We do not intend to take any further action at this time.
I am rejecting this response because: No one informed us of alternate transportation due to the trolleys not runningI am the one who informed the driverI had just had a conversation with a gentleman in McDonald's who told me they were not runningThe driver announced on the bus about using the trolley and I said they are not runningHe seemed surprised that I knewHe never said there would be other forms of transportationDo you think if I knew there was other transportation I would even be wasting my time on this.Driver and owner are not telling the truthI do not use vulgarity If saying you sure as hell will is vulgarity I am guiltyI had driver on speaker phone and out of people that were listening said the driver used the f word before he hung up on me.When the driver did us a FAVOR and picked us up at Graceland we got on the bus and never uttered a wordWhen he dropped us at the hotel and we asked what time to be there in the morning for fear that we be left again his rude reply was "I don't remember LOOK at your paperI would think the driver would surely know what time he was picking his CUSTOMERS up.It's embarrassing when people ask how our trip was and we just laugh and say you don't want to knowWe really looked forward to this tripWe even booked it last year but the company canceled on usA good friend of mine always says it doesn't cost anything to be nice
We appreciate Mr [redacted] s opinion and understand that he believes that he would have handled the situation differently We do not intend to take any further action at this time
We are sorry that we were unable to provide the service as expected to Mr [redacted] on 10/28/The Fun Bus works hard to manage all the variables that impact transportation services to provide reliable, on-time service However, on 10/28/from approximately 7-8pm AT & T experienced an outage that had a significant impact on our ability to provide Mr [redacted] with the ride that he requested Although his ride was dispatched to a driver as requested...it was unknown to us (until the next day actually) that AT & T was experiencing a wireless communication outage The Fun Bus relies on AT &T to communicate with our drivers by both text & phone Although our dispatchers thought that the order had been communicated to the driver..the driver never received the message The dispatch team did not know what the problem, was and why they could not communicate with the drivers The dispatchers were finally able to contact the drivers using a non-AT&T phone The problem resolved itself a little after 8pm and it was not until the AT&T outage was announced on the news on Saturday am did we realize what caused the problem.We are very sorry that Mr [redacted] as well as other clients scheduled during that time period, had a wait of about minutes for his scheduled ride The Fun Bus dispatch team was working hard to determine the problem and restore communications Dispatch representatives were in contact with Mr [redacted] on several occasions during the outage to keep him informed of the progress Transportation was provided at 7:50pmWe do not intend to refund Mr [redacted] the fare of $as transportation was providedIf he did not want the transportation he could have cancelled it at any time We apologize for the delay and the inconvenience Mr [redacted] has used the "file a complaint" tactic in the past to obtain free transportationOn occasion we have been guilty of service failure and have refunded his fare However, in this case, circumstances beyond our control caused a longer than expected wait time for his ride
Per my conversation with Ms* *** the Fun Bus has no intention offering any type of refund The package that Ms* *** purchased included safe and reliable transportation to/from Memphis, 2-nights hotel and optional transportation to/from GracelandALL of which she received in full
Her itinerary clearly states that "itinerary changes may occur due to unforeseen circumstances" and that is exactly what happened A weekend festival caused a road closure and there fore an itinerary change ALL included items were received in full! Yes, Ms* ***'s description of the events make it sound like a disaster, however we have received several calls from other passengers on the same trip indicating otherwise For example, yes the trolley system was having mechanical issues at the time of our visit and has substituted small buses on the trolley line Transportation was still available to all visitors Several passengers felt it necessary to call in defense of the driver's attempts to accommodate Ms* *** and described her behavior as "obnoxious" and "offensive" She used vulgarity when talking to both office staff and the driver Based on our attempts to accommodate Ms* ***, we do not feel that any refund is dueShe has received everything that she paid for in full
The Fun Bus safely transports thousands of happy passengers each year and it disappoints us that we will have an unresolved dispute on our Revdex.com record, however we feel that Ms [redacted]a received her package in full and is not due any financial refund. Her transportation and hotel accommodations were provided in full. A full investigation and survey of other passengers on the same trip show that they strongly disagree with [redacted]a's dissatisfaction with the service and commend the driver for his attempts to accommodate her even during her fit of "irrational behavior". We wish [redacted]nly the best and hope that she is able to find a travel company that is able to meet her expectations.
I am rejecting this response because: No one informed us of alternate transportation due to the trolleys not running. I am the one who informed the driver. I had just had a conversation with a gentleman in McDonald's who told me they were not running. The driver announced on the bus about using the trolley and I said they are not running. He seemed surprised that I knew. He never said there would be other forms of transportation. Do you think if I knew there was other transportation I would even be wasting my time on this.Driver and owner are not telling the truth. I do not use vulgarity. If saying you sure as hell will is vulgarity I am guilty. I had driver on speaker phone and 2 out of 4 people that were listening said the driver used the f word before he hung up on me.When the driver did us a FAVOR and picked us up at Graceland we got on the bus and never uttered a word. When he dropped us at the hotel and we asked what time to be there in the morning for fear that we be left again his rude reply was "I don't remember LOOK at your paper. I would think the driver would surely know what time he was picking his CUSTOMERS up.It's embarrassing when people ask how our trip was and we just laugh and say you don't want to know. We really looked forward to this trip. We even booked it last year but the company canceled on us. A good friend of mine always says it doesn't cost anything to be nice.
We are sorry that we were unable to provide the service as expected to Mr. [redacted] on 10/28/16. The Fun Bus works hard to manage all the variables that impact transportation services to provide reliable, on-time service. However, on 10/28/16 from approximately 7-8pm AT & T experienced an...
outage that had a significant impact on our ability to provide Mr. [redacted] with the ride that he requested. Although his ride was dispatched to a driver as requested...it was unknown to us (until the next day actually) that AT & T was experiencing a wireless communication outage. The Fun Bus relies on AT &T to communicate with our drivers by both text & phone. Although our dispatchers thought that the order had been communicated to the driver..the driver never received the message. The dispatch team did not know what the problem, was and why they could not communicate with the drivers. The dispatchers were finally able to contact the drivers using a non-AT&T phone. The problem resolved itself a little after 8pm and it was not until the AT&T outage was announced on the news on Saturday am did we realize what caused the problem.We are very sorry that Mr. [redacted] as well as other clients scheduled during that time period, had a wait of about 50 minutes for his scheduled ride. The Fun Bus dispatch team was working hard to determine the problem and restore communications. Dispatch representatives were in contact with Mr [redacted] on several occasions during the outage to keep him informed of the progress. Transportation was provided at 7:50pm. We do not intend to refund Mr. [redacted] the fare of $9.40 as transportation was provided. If he did not want the transportation he could have cancelled it at any time. We apologize for the delay and the inconvenience. Mr. [redacted] has used the "file a complaint" tactic in the past to obtain free transportation. On occasion we have been guilty of service failure and have refunded his fare. However, in this case, circumstances beyond our control caused a longer than expected wait time for his ride.
I am rejecting this response because:I was never refunded any money by your company. Nor have I ever filed a complaint against your company prior to this occassion. Your dispatchers were rude and quite condenscending when I inquired what was going on regarding the ride situation. and tbh I find it quite difficult to believe that for an hour u had no communications with your drivers and made no effort to find out what was going on. And seeing as the request was made PRIOR to the time that you have mentioned AT&T was experiencing communication issues I aslo find the reasoning for the delay questionable.
We appreciate Mr. [redacted]s opinion and understand that he believes that he would have handled the situation differently. We do not intend to take any further action at this time.