Creative Concept

At this time, I have been contacted directly by Creative Concept, Inc. regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] regarding complaint ID [redacted] , my complaint has NOT been resolved because: [Your Answer Here] I have been initiating a resolution with the company they have not initiated a settlement at all..... to this date nothing is settled. In addition to my original complaint they have not published Elements of Expression, ( Sept 2013) a book to be published as part of my contract, no refund has been given and no explanation as to why it is not published. The company say that they sent me some of my photos but 2 of the packages went missing, UPS is not able to find them, they think the labels were illegible? maybe? not sure? In these packages there was supposed to be a payment to me. This was a further delay in any settlement that might happen. I have been told that payments were sent to me 3 times and each time they have been lost by UPS. (for 2 of these... no tracking number given) The company agrees that they owe me the amounts I invoiced them for but still do not pay. I have sent an invoice to the company for all monies owed to me via paypal but it is still not paid. I have done everything I can to help the company solve this issue, but they still do not pay me, and they have my work. I am told that their accounts department is not there, etc etc always another excuse not to pay. They owe me for a sale that they received money for and replacement of photographs that are either lost or damaged. I am not sure what happened to my work. I was told about many other sales and one more large sale that they were paid for, I have the email telling me they got the payment.... always so believable. This is a very upsetting matter, I would not recommend any artist to do business with this company. nothing is as it seems. I have not asked for anything but what is fair, I could actually ask for much more, like the actual value of missing photos, I am only asking for replacement values. Do not do business with this company, it is my belief that you will not be paid for any sales and your work will be lost? damaged? or ? I know quite a few of the artists and non have been paid. I now need a refund for the Elements of Expression book not being published along with the agreed amounts on the invoice sent to them. Plus missing works sent March 2014. It appears that this company does not care about this report with the BBB, they have not responded and seem to just keep on going, attracting more new artists with their well written invitations that make us feel special when in fact masses of artists receive the exact same letter, and creating small exhibitions that do not appear to help introduce us to anyone of value in the art world. At a recent one, I was in New York, I met absolutely no collectors, even though I had been told many times that some wanted to meet me, (that is why I travelled to New York), no one of interest in the New York Art Scene, if they were there they were not introduced to me, and the gallery was not even open when I took a friend to see my work, it is all very unprofessional and too many excuses are made by the company editorial director to excuse non payment, non publishing, lost work, damaged work, closed galleries, unable to make time to meet with clients ( I was not the only one) in New York to discuss the non payment issues or at my request show me my work. There always seems to be something more important for her to do , she excuses herself from meeting you because etc... many different reasons, she knows how to make us feel like the guilty ones by using excuses that we really should allow....like illnesses, etc. when we all know that in life and business we must take care of our clients always no matter what is going on personally. I saw a few of my pieces at the gallery but they were damaged, badly scratched acrylic etc. I am not sure that they even have an office, some of my work was sent to their address last year and it could not be delivered, was refused at the address.... they could not find the company there. I cannot say this for sure but I was to meet the editorial director there when I was in New York and of course the meeting was cancelled. One of my friends that lives close to New York tried to find them recently and could not. It is just another one of the weird facts that surrounds this company. You can now find rip off reports, scam book reports and craigs list reports from other artists that have had a similar experience. They were not there when I began my involvement. I am only doing this report to help other artists not get into this mess that I am in. I do not believe that mine will be solved in my favour at all. I hope you read this and know that I am not vindictive, I only want what is right and what is right is that this company does not do business like this anymore, if they clean up their act then....good luck to them, I wish them well, but please do not continue to do this to honest hard working artists. To the best of my knowledge these are true statements of my experiences with this company. Sales and replacement values, $7911.00 US Non Publishing refund $500.00 US Total.........................................................................$8...⇄ US In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, Elaine Hunter