Creative Concepts by Lisa, LLC

March 3, ID Number [redacted] Dear Ms***, I am writing to you in response to the rejection notification I received on March 8, With all due respect to the consumer I do not agree with his commentsI will be perfectly honest, this process from the date of contract has been marred with slow or no responses and lack of decision making I was not able to ascertain as to why until our first and only face to face meeting in FebruaryUpon meeting it was evident the Groom was not at all on the same page as the Bride and thus created an obvious tension in the process which is something I cannot fix Although I could respond with many emails or with baon time sensitive matters this is not in my character to react in kind to his negative wordsWhat I will say is that I have done countless hours of work on this project and that my $non-refundable deposit reflects days, which I was hoping the consumer would recognizeMy offer at this time to end this matter is to provide the couple 50% of the money paid on the deposit, $I would only present this money with the signed understanding that this matter is closed and that all the threats presented by the consumer to me and my business end immediately with no further mention of my company or me personally to ever occur, anywhere I thank you for your time and consideration, Lisa [redacted] Creative Concepts by Lisa, LLC

March 7, ID Number [redacted] Dear Ms***, I have received notice that you received a complaint about my service; this particular couple and I were (until today) trying to resolve the issue with help of our attorneys, I had already offered them a partial refund through our attorneys, but they decided to cancel that option and pursue other options, which I can assume means sending this complaint to the Revdex.comThe couple had signed a contract with a non-refundable deposit of $in November I have been working extremely hard on their event up until cancelling the contract on February 22, This includes but is not limited to over emails to and from them and many vendors as well as the completion of items that I was specifically asked to work onThe client who sent the complaint called the wedding industry a “sham” and went on to comment as in his complaint that the “wedding industry often over chargers consumers” at our first face to face meeting on February 18, and told his fiancé he did not want to be a part of the decision making process, which was NOT revealed to me until that meetingI feel very strongly this is in direct opposition to the contract that he signed, as stated: Client Responsibilities Client acknowledges that Client is responsible for the following: a To provide meaningful input during the initial discussion of Event Detailsb To provide meaningful input to determine the Event Budget and budget breakdownc To deliver written approval, via letter, signature, or email, of the Event Pland To provide Creative Concepts with the names and contact information of any Independent Service Provider Client would like to usee To make timely selection of final Independent Service Providersf To personally enter into any contract or agreement necessary to secure such Independent Service Providers chosen for the Event in a timely mannerg To make prompt payment directly to all Independent Service Providersh To attend Independent Service Provider Appointments, as described in Schedule Ai To make timely payment to Creative Concepts j To only make Contract and event changes VIA EMAIL – TEXT MESSAGE is NOT considered binding and all conversations or texts must be followed up by an email for recordAs I stated to the Bride in an email on Monday the of February, “It is with a heavy heart that at this time I am going to terminate our contract To be perfectly honest, had I known from day one how the groom felt about wedding planning and the industry in general I would never have gone to contract those many months agoIt is clear in my contract that clients have responsibilities just like I do, and I do not feel we can truly collaborate any further knowing that 1/the team is not interested in process being a valuable and or necessary one” Her response via email was, “UnderstoodThank you for your help.” My last statement is as follows; I provided this couple a $discount off their initial contract, and Complimentary Justice of the Peace Services, which would have been an additional savings of over $From day one I have offered them my best, and my past client reviews can certainly back up these intentions with all of my clients who come to me with the honesty and integrity to work together to create their special eventI thank you for your time and consideration, Lisa [redacted] Creative Concepts by Lisa, LLC

Complaint: [redacted] I am rejecting this response because: I can only say that I consider it unprofessional that the first step that was taken, rather than to bring up your concerns with us, was to terminate the contract unilaterallyThis could all have been avoided if you had simply spoken to myself, my fiancee, or both of us, rather than simply dropping a bombshell on us without warningThe fact that you are keeping the deposit (and no, a pittance offer of $is not appropriate) is simply the icing on the cakeIn fact, the $offer was only tendered after we involved a lawyer, and NOT after I requested it be done politely after your initial emailIn addition, I never called the wedding industry a "sham"I called it exploitative- and we certainly have been exploited hereMoreover, I find it hard to believe that I am the first groom-that did not want to take an active part in the decision making process (and if you had bothered to ask, it was precisely because I did not want to get in the way of the planning because of my concerns about being exploited- and I was willing to write a check for however much was needed!) Therefore, in summary, my complaint is thus:(1) That the contract was terminated by yourself without warning, and without discussing your concerns first, and(2) That the honorable thing was not done in not refunding the deposit in full.I again would request that the right thing be done, with respect to (2), but I am not going to hold any high hopes for this to happenI am just going to hope that no future individuals be subjected to the same treatment that we have, and I am hopeful that this Revdex.com complaint, and forthcoming complaints, further this end Sincerely, [redacted]

March 3, 2016 ID Number [redacted] Dear Ms. [redacted], I am writing to you in response to the rejection notification I received on March 8, 2016.  With all due respect to the consumer I do not agree with his comments. I will be perfectly honest, this process from the date of contract has been marred with slow or no responses and lack of decision making.  I was not able to ascertain as to why until our first and only face to face meeting in February. Upon meeting it was evident the Groom was not at all on the same page as the Bride and thus created an obvious tension in the process which is something I cannot fix.  Although I could respond with many emails or with back-up on time sensitive matters this is not in my character to react in kind to his negative words. What I will say is that I have done countless hours of work on this project and that my $1000.00 non-refundable deposit reflects 103 days, which I was hoping the consumer would recognize. My offer at this time to end this matter is to provide the couple 50% of the money paid on the deposit, $500.00. I would only present this money with the signed understanding that this matter is closed and that all the threats presented by the consumer to me and my business end immediately with no further mention of my company or me personally to ever occur, anywhere.  I thank you for your time and consideration, Lisa [redacted] Creative Concepts by Lisa, LLC

March 7, 2016 ID Number [redacted] Dear Ms. [redacted], I have received notice that you received a complaint about my service; this particular couple and I were (until today) trying to resolve the issue with help of our attorneys, I had already offered them a partial refund through our attorneys, but...

they decided to cancel that option and pursue other options, which I can assume means sending this complaint to the Revdex.com. The couple had signed a contract with a non-refundable deposit of $1000.00 in November 2015.  I have been working extremely hard on their event up until cancelling the contract on February 22, 2015. This includes but is not limited to over 100 emails to and from them and many vendors as well as the completion of items that I was specifically asked to work on. The client who sent the complaint called the wedding industry a “sham” and went on to comment as in his complaint that the “wedding industry often over chargers consumers” at our first face to face meeting on February 18, 2016 and told his fiancé he did not want to be a part of the decision making process, which was NOT revealed to me until that meeting. I feel very strongly this is in direct opposition to the contract that he signed, as stated: 1.       Client Responsibilities.  Client acknowledges that Client is responsible for the following: a.       To provide meaningful input during the initial discussion of Event Details. b.       To provide meaningful input to determine the Event Budget and budget breakdown. c.       To deliver written approval, via letter, signature, or email, of the Event Plan. d.       To provide Creative Concepts with the names and contact information of any Independent Service Provider Client would like to use. e.       To make timely selection of final Independent Service Providers. f.        To personally enter into any contract or agreement necessary to secure such Independent Service Providers chosen for the Event in a timely manner. g.       To make prompt payment directly to all Independent Service Providers. h.       To attend Independent Service Provider Appointments, as described in Schedule A. I.        To make timely payment to Creative Concepts.  j.        To only make Contract and event changes VIA EMAIL – TEXT MESSAGE is NOT considered binding and all conversations or texts must be followed up by an email for record. As I stated to the Bride in an email on Monday the 22 of February, “It is with a heavy heart that at this time I am going to terminate our contract.  To be perfectly honest, had I known from day one how the groom felt about wedding planning and the industry in general I would never have gone to contract those many months ago. It is clear in my contract that clients have responsibilities just like I do, and I do not feel we can truly collaborate any further knowing that 1/2 the team is not interested in process being a valuable and or necessary one”.  Her response via email was, “Understood. Thank you for your help.” My last statement is as follows; I provided this couple a $200.00 discount off their initial contract, and Complimentary Justice of the Peace Services, which would have been an additional savings of over $300.00. From day one I have offered them my best, and my past client reviews can certainly back up these intentions with all of my clients who come to me with the honesty and integrity to work together to create their special event. I thank you for your time and consideration, Lisa [redacted] Creative Concepts by Lisa, LLC

Complaint: [redacted]
I am rejecting this response because:
I can only say that I consider it unprofessional that the first step that was taken, rather than to bring up your concerns with us, was to terminate the contract unilaterally. This could all have been avoided if you had simply spoken to myself, my fiancee, or both of us, rather than simply dropping a bombshell on us without warning. The fact that you are keeping the deposit (and no, a pittance offer of $200.00 is not appropriate) is simply the icing on the cake. In fact, the $200.00 offer was only tendered after we involved a lawyer, and NOT after I requested it be done politely after your initial email. In addition, I never called the wedding industry a "sham". I called it exploitative- and we certainly have been exploited here. Moreover, I find it hard to believe that I am the first groom-to-be that did not want to take an active part in the decision making process (and if you had bothered to ask, it was precisely because I did not want to get in the way of the planning because of my concerns about being exploited- and I was willing to write a check for however much was needed!) Therefore, in summary, my complaint is thus:(1) That the contract was terminated by yourself without warning, and without discussing your concerns first, and(2) That the honorable thing was not done in not refunding the deposit in full.I again would request that the right thing be done, with respect to (2), but I am not going to hold any high hopes for this to happen. I am just going to hope that no future individuals be subjected to the same treatment that we have, and I am hopeful that this Revdex.com complaint, and forthcoming complaints, further this end.
Sincerely,
[redacted]