March 7, ID Number [redacted] Dear Ms***, I have received notice that you received a complaint about my service; this particular couple and I were (until today) trying to resolve the issue with help of our attorneys, I had already offered them a partial refund through our attorneys, but they decided to cancel that option and pursue other options, which I can assume means sending this complaint to the Revdex.comThe couple had signed a contract with a non-refundable deposit of $in November I have been working extremely hard on their event up until cancelling the contract on February 22, This includes but is not limited to over emails to and from them and many vendors as well as the completion of items that I was specifically asked to work onThe client who sent the complaint called the wedding industry a “sham” and went on to comment as in his complaint that the “wedding industry often over chargers consumers” at our first face to face meeting on February 18, and told his fiancé he did not want to be a part of the decision making process, which was NOT revealed to me until that meetingI feel very strongly this is in direct opposition to the contract that he signed, as stated: Client Responsibilities Client acknowledges that Client is responsible for the following: a To provide meaningful input during the initial discussion of Event Detailsb To provide meaningful input to determine the Event Budget and budget breakdownc To deliver written approval, via letter, signature, or email, of the Event Pland To provide Creative Concepts with the names and contact information of any Independent Service Provider Client would like to usee To make timely selection of final Independent Service Providersf To personally enter into any contract or agreement necessary to secure such Independent Service Providers chosen for the Event in a timely mannerg To make prompt payment directly to all Independent Service Providersh To attend Independent Service Provider Appointments, as described in Schedule Ai To make timely payment to Creative Concepts j To only make Contract and event changes VIA EMAIL – TEXT MESSAGE is NOT considered binding and all conversations or texts must be followed up by an email for recordAs I stated to the Bride in an email on Monday the of February, “It is with a heavy heart that at this time I am going to terminate our contract To be perfectly honest, had I known from day one how the groom felt about wedding planning and the industry in general I would never have gone to contract those many months agoIt is clear in my contract that clients have responsibilities just like I do, and I do not feel we can truly collaborate any further knowing that 1/the team is not interested in process being a valuable and or necessary one” Her response via email was, “UnderstoodThank you for your help.” My last statement is as follows; I provided this couple a $discount off their initial contract, and Complimentary Justice of the Peace Services, which would have been an additional savings of over $From day one I have offered them my best, and my past client reviews can certainly back up these intentions with all of my clients who come to me with the honesty and integrity to work together to create their special eventI thank you for your time and consideration, Lisa [redacted] Creative Concepts by Lisa, LLC
March 7, 2016 ID Number [redacted] Dear Ms. [redacted], I have received notice that you received a complaint about my service; this particular couple and I were (until today) trying to resolve the...
issue with help of our attorneys, I had already offered them a partial refund through our attorneys, but they decided to cancel that option and pursue other options, which I can assume means sending this complaint to the Revdex.com. The couple had signed a contract with a non-refundable deposit of $1000.00 in November 2015. I have been working extremely hard on their event up until cancelling the contract on February 22, 2015. This includes but is not limited to over 100 emails to and from them and many vendors as well as the completion of items that I was specifically asked to work on. The client who sent the complaint called the wedding industry a “sham” and went on to comment as in his complaint that the “wedding industry often over chargers consumers” at our first face to face meeting on February 18, 2016 and told his fiancé he did not want to be a part of the decision making process, which was NOT revealed to me until that meeting. I feel very strongly this is in direct opposition to the contract that he signed, as stated: 1. Client Responsibilities. Client acknowledges that Client is responsible for the following: a. To provide meaningful input during the initial discussion of Event Details. b. To provide meaningful input to determine the Event Budget and budget breakdown. c. To deliver written approval, via letter, signature, or email, of the Event Plan. d. To provide Creative Concepts with the names and contact information of any Independent Service Provider Client would like to use. e. To make timely selection of final Independent Service Providers. f. To personally enter into any contract or agreement necessary to secure such Independent Service Providers chosen for the Event in a timely manner. g. To make prompt payment directly to all Independent Service Providers. h. To attend Independent Service Provider Appointments, as described in Schedule A. I. To make timely payment to Creative Concepts. j. To only make Contract and event changes VIA EMAIL – TEXT MESSAGE is NOT considered binding and all conversations or texts must be followed up by an email for record. As I stated to the Bride in an email on Monday the 22 of February, “It is with a heavy heart that at this time I am going to terminate our contract. To be perfectly honest, had I known from day one how the groom felt about wedding planning and the industry in general I would never have gone to contract those many months ago. It is clear in my contract that clients have responsibilities just like I do, and I do not feel we can truly collaborate any further knowing that 1/2 the team is not interested in process being a valuable and or necessary one”. Her response via email was, “Understood. Thank you for your help.” My last statement is as follows; I provided this couple a $200.00 discount off their initial contract, and Complimentary Justice of the Peace Services, which would have been an additional savings of over $300.00. From day one I have offered them my best, and my past client reviews can certainly back up these intentions with all of my clients who come to me with the honesty and integrity to work together to create their special event. I thank you for your time and consideration, Lisa [redacted] Creative Concepts by Lisa, LLC
March 7, ID Number [redacted] Dear Ms***, I have received notice that you received a complaint about my service; this particular couple and I were (until today) trying to resolve the issue with help of our attorneys, I had already offered them a partial refund through our attorneys, but they decided to cancel that option and pursue other options, which I can assume means sending this complaint to the Revdex.comThe couple had signed a contract with a non-refundable deposit of $in November I have been working extremely hard on their event up until cancelling the contract on February 22, This includes but is not limited to over emails to and from them and many vendors as well as the completion of items that I was specifically asked to work onThe client who sent the complaint called the wedding industry a “sham” and went on to comment as in his complaint that the “wedding industry often over chargers consumers” at our first face to face meeting on February 18, and told his fiancé he did not want to be a part of the decision making process, which was NOT revealed to me until that meetingI feel very strongly this is in direct opposition to the contract that he signed, as stated: Client Responsibilities Client acknowledges that Client is responsible for the following: a To provide meaningful input during the initial discussion of Event Detailsb To provide meaningful input to determine the Event Budget and budget breakdownc To deliver written approval, via letter, signature, or email, of the Event Pland To provide Creative Concepts with the names and contact information of any Independent Service Provider Client would like to usee To make timely selection of final Independent Service Providersf To personally enter into any contract or agreement necessary to secure such Independent Service Providers chosen for the Event in a timely mannerg To make prompt payment directly to all Independent Service Providersh To attend Independent Service Provider Appointments, as described in Schedule Ai To make timely payment to Creative Concepts j To only make Contract and event changes VIA EMAIL – TEXT MESSAGE is NOT considered binding and all conversations or texts must be followed up by an email for recordAs I stated to the Bride in an email on Monday the of February, “It is with a heavy heart that at this time I am going to terminate our contract To be perfectly honest, had I known from day one how the groom felt about wedding planning and the industry in general I would never have gone to contract those many months agoIt is clear in my contract that clients have responsibilities just like I do, and I do not feel we can truly collaborate any further knowing that 1/the team is not interested in process being a valuable and or necessary one” Her response via email was, “UnderstoodThank you for your help.” My last statement is as follows; I provided this couple a $discount off their initial contract, and Complimentary Justice of the Peace Services, which would have been an additional savings of over $From day one I have offered them my best, and my past client reviews can certainly back up these intentions with all of my clients who come to me with the honesty and integrity to work together to create their special eventI thank you for your time and consideration, Lisa [redacted] Creative Concepts by Lisa, LLC
March 7, 2016 ID Number [redacted] Dear Ms. [redacted], I have received notice that you received a complaint about my service; this particular couple and I were (until today) trying to resolve the...
issue with help of our attorneys, I had already offered them a partial refund through our attorneys, but they decided to cancel that option and pursue other options, which I can assume means sending this complaint to the Revdex.com. The couple had signed a contract with a non-refundable deposit of $1000.00 in November 2015. I have been working extremely hard on their event up until cancelling the contract on February 22, 2015. This includes but is not limited to over 100 emails to and from them and many vendors as well as the completion of items that I was specifically asked to work on. The client who sent the complaint called the wedding industry a “sham” and went on to comment as in his complaint that the “wedding industry often over chargers consumers” at our first face to face meeting on February 18, 2016 and told his fiancé he did not want to be a part of the decision making process, which was NOT revealed to me until that meeting. I feel very strongly this is in direct opposition to the contract that he signed, as stated: 1. Client Responsibilities. Client acknowledges that Client is responsible for the following: a. To provide meaningful input during the initial discussion of Event Details. b. To provide meaningful input to determine the Event Budget and budget breakdown. c. To deliver written approval, via letter, signature, or email, of the Event Plan. d. To provide Creative Concepts with the names and contact information of any Independent Service Provider Client would like to use. e. To make timely selection of final Independent Service Providers. f. To personally enter into any contract or agreement necessary to secure such Independent Service Providers chosen for the Event in a timely manner. g. To make prompt payment directly to all Independent Service Providers. h. To attend Independent Service Provider Appointments, as described in Schedule A. I. To make timely payment to Creative Concepts. j. To only make Contract and event changes VIA EMAIL – TEXT MESSAGE is NOT considered binding and all conversations or texts must be followed up by an email for record. As I stated to the Bride in an email on Monday the 22 of February, “It is with a heavy heart that at this time I am going to terminate our contract. To be perfectly honest, had I known from day one how the groom felt about wedding planning and the industry in general I would never have gone to contract those many months ago. It is clear in my contract that clients have responsibilities just like I do, and I do not feel we can truly collaborate any further knowing that 1/2 the team is not interested in process being a valuable and or necessary one”. Her response via email was, “Understood. Thank you for your help.” My last statement is as follows; I provided this couple a $200.00 discount off their initial contract, and Complimentary Justice of the Peace Services, which would have been an additional savings of over $300.00. From day one I have offered them my best, and my past client reviews can certainly back up these intentions with all of my clients who come to me with the honesty and integrity to work together to create their special event. I thank you for your time and consideration, Lisa [redacted] Creative Concepts by Lisa, LLC