Creative Construction Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I will answer to the response of Creative Construction Services.
 
If CCS (Creative Construction Services) sent us detailed invoices, how does CCS explain the long history of e-mails from us to CCS complaining about invoices not being detailed?
 
CCS never had to order plans, they already exis[redacted] and were paid for by the insurance company Allied (Nationwide). The plans we ordered at a later date for out of pocket changes were paid by us. Please ask CCS to show one invoice for a plan, which would be from [redacted] & Associates from Riverside CA. Why does CCS mention paying for plans when explaining what they did with the first draw of $70000 if they never paid for plans? And, CCS admits to receiving a payment of $70000 which is against the law. CCS even mentions “plans” twice in the same sentence, clearing showing the effort to make it all sound more expensive than it really is. The porta potties and temporary power plus the pole are around $250 per month. We know the price as we are paying for these services right now.
 
The only changes my wife and I made are more windows, patio slider (walkout) windows and rearranging a few inner non load bearing walls. The fact that [redacted] & Associates took six weeks to make the plans is not our fault.
 
All extra work we asked for has nothing to do with the scope of work as agreed between CCS and Allied insurance. We paid for those changes and have proof, we have the copy of the cashier’s check we used to pay, the invoices from CCS with “PAID” written on them, and proof from Bank Of America that CCS - [redacted] G [redacted] cashed them, usually the same day, at his bank.
 
Here [redacted] is lying again, our invoices were not detailed and we have a history of e-mails to as proof. We will pay for e-mail forensics if needed to have proof of the authenticity of those e-mails.
 
We did not kick CCS off the job. We have an e-mail, proof in writing, from the framer and main sub-contractor saying he is leaving the job because [redacted] G [redacted] has not paid enough money, this after we showed the framer, [redacted], all the bills we paid. [redacted] can not wrap his head around loosing, thus believing his own lies, which will serve us in court.
 
How can we buy a “shack” for $199900, which burnt, and then sign an agreement with CCS to restore the home, for $195000 and end up with a million dollar home? How did CSS restore a home, with a $195000 contract, and end up with a million dollar home. Mathematics does not seem to be [redacted]’s strong point.
 
We are now working with [redacted] Plumbing, Gardner Roofing, [redacted] and [redacted] electric. Please contact these companies to verify if we are difficult people or not.
 
I never took items off the scope of work. I had already made arrangements with [redacted] air for our heating and AC before signing with CCS. I simply denied CCS to work on any extras (not part of the scope of work agreed with Allied insurance) because of the un-detailed billing, especially after CCS tried to bend us over $20000 on the windows, for which you will find proof in our e-mail history, which we will gladly hand over to an e-mail forensics.
 
CCS has no business with insurance of any work they did not do, work we handed out to other professionals. We never asked liability from CCS for work they did not perform and even sighed off on their responsibility for work they did not perform, as we did for the windows.
 
The car was bought with my money, with a direct wire from my personal bank account in Belgium, a wire, directly to the account of BMW/Mini in Irvine, CA. I will provide you proof of the wire if needed. Mentioning the car is irrelevant to this case and further proves the mud throwing by [redacted] in lack of solid arguments.
 
There are no floor joists, nor trusses left in the house that were charred or have any damage of fire. Therefor, there is no necessity for sealing as there is nothing to seal from the smell of fire.
 
Creative Construction has been in business for 30 years but not under [redacted], who took over the business from his uncle. Creative Construction Services Inc stopped in 2002 and is now a DBA since [redacted] G [redacted] took it over. The fact that [redacted] G [redacted] keeps naming his company CCS Inc further proves his deceiving. We actually signed a contract with a fraudulent company, as Creative Construction Services Inc does not exists, therefor rendering the contract unlawful and invalid. Do not take my word, contact the secretary of state and find out for yourself that there is no corporation with the name Creative Construction Services Inc..
 
CCS owes us money, not the other way around. Claiming otherwise will further proof [redacted] is a true con-artist which will only give our lawyer more ammunition in court. [redacted] will only make a fool of himself by placing a lien on our house, which we are not worried about.
 
The code upgrades CCS will send you are probably the same they sent our adjuster at Allied Insurance. The code upgrades are fraudulent and our adjuster refused them and hired a third party contractor to as the amount of code upgrades from a neutral source.
 
We never “kept changing” anything. We decided on the changes very early on. You will find proof of that from the date we ordered the engineering plans at [redacted] and Associates in Riverside CA. You will also find proof that the plans were not changed as no changes were reques[redacted] from [redacted] and Associates.
 
CCS has not put a lien on our house. Please ask proof that the lien was recorded. Again, another lie from [redacted], or another attempt of bending the truth in lack of solid arguments. To this date, there is not one lien on our property. Please check.
 
We only wan[redacted] unconditional lien waivers from suppliers and sub-contractors for work that was completed. We never asked an unconditional lien waiver from CCS. The only thing we asked from CCS is proof of what they did with our first draw of $70000 before paying them the second draw of $70000. They did not produce any accounting for the first draw as CCS certainly patched up financial problems elsewhere with our funds. We have e-mails to back this up and will gladly provide them to a neutral e-mail forensics. 
 
If CCS has all the receipts, why did they not present them when asked, resulting in the breach of the fraudulent contract?
 
We have proof that CCS cashed our checks, this proof comes from Bank Of America.
 
I did call the police on [redacted], the framer. I was  60 miles away driving on the highway when my wife called me, saying [redacted] wan[redacted] money from her without providing a bill or an invoice. I heard [redacted] shout at the top of his lungs, being very disrespectful towards her, and I was worried things would get out of hand. We did not “kick” [redacted] off the job as we had no contract with [redacted]. Also, if [redacted] had not been convinced that it is [redacted] who did not pay him, and if he had not been convinced we had paid our bills to CCS, would [redacted] have worked for us directly if he believed CCS when saying we did not pay? The only reason [redacted] worked for us directly is because he knows we paid. [redacted] would be a fool to work for people who do not pay.
 
If [redacted] testifies in the defence of CCS, it’s because CCS is pressuring him with the promise of more future work and the money he is owed by CCS for the time on our job. 
 
Regards,
[redacted]

Good afternoon Ms [redacted],
To answer the complaint, I will list them in the order in which they are sta[redacted] on the the complaint form, I will also include several Invoices and letters from the Insurance Adjuster, and ourselves.
1.  We have sent detailed...

Invoice's which I will attach.  On an Insurance claim, (monies due the homeowner) The Insurance Co. will breakdown the monies usually into 3rd's, 30% up front, 30% half way
     through, the last 3rd at the end.  After the inspection of the final draw, they will release last 10%,  Called the recoverable, or depreciation.
     1st Draw of $70,000.00 was for start up cost, ie. Plans, ordering of trusses, temp power pole, temp electrical power, porta potties, license's, fees, generators, plans.  Tear down, lumber.  etc.NOTE:  the Homeowner Mr. [redacted] wan[redacted] to change the plans of his home, which cause one and a half months of delay on the production of services.  In the meantime he had our framer and plumber
     do extra work for what he wanted, such as, relocating bathrooms, sinks, toilets, added shear walls, replumbing, correction of stairs, window and door openings, (which are not part of the original
     set of plans, and not part of the Approved Insurance Scope of Work.  All which were put on an Invoice for extra work.  ALL OF THESE INVOICES WERE IN FULL DETAIL, AND SIGNED BY MR. [redacted].MR. [redacted] HAS KICKED US OFF THE JOB AS OF THE 20TH OF FEB. 2014.  WE NEVER WALKED OF THE JOB, HE KICKED US OFF.  MR. [redacted] HAD A SHACK AND NOW HAS IN THE PROCESS OF OUR FRAMING AND REDESIGNING OF HIS HOME IS NOW WORTH OVER A MILLION DOLLARS.Mr [redacted] has been extremely
difficult to work with, and the subs have walked off the job
due to his constant interruptions,
sarcastic comments and the extreme stress that he places on
everyone involved.
Mr [redacted] is taking items off the
scope, shopping them around, and then hires someone to
do the work, he will not give any
waivers of liability for these items as well. 
 Mr.
[redacted] has signed a Work
Authorization with Creative Construction Services Inc. to do the
work as lis[redacted] in the Insurance Approved
Scope of Work from you.  We as the
general
contractor, cannot allow for any liability
that might occur down the road from subs that Mr.
[redacted] hires on the side and we have
no idea who they are and receive nothing in the way
of their names, W-9, or proof of
insurance, even though we have ask for them several times.  I
know that he has purchased a lot of
products such as shower pans water heaters, sinks,
faucets, appliances, cabinetry, and is
now looking at a hands free electrical systems, and so on
etc. (Including he has bought a new car)  But I believe that he is using the money from
the scope to pay for
them, and now he is running out of his
funds to complete the Scope of Work and probably
cannot pay for the 2nd draw. 
Furthermore he does not want to seal
the existing wall and ceiling joist framing that
should be for odor control and is a health hazard issue.  Mr. [redacted] has been warned of
this situation and will not sign a
waiver to release liability to Creative Construction
Services Inc.  You and I both know that when the summer
comes the odors will percolate and
penetrate all of the interior of their
home.
Creative Construction Services, Inc.
has been in business for over 30 years and have never
had to deal with a situation such as
this.  We will be at this point pulling
all equipment and
rental equipment off the job this week,
as per Mr. [redacted] request, and a Mechanics Lien is
being placed on the property for the
full amount of the scope, supplements and code upgrades.
 
We have a scope of the code upgrades
that we will send to you, per the building department,
however, some of these items have been
done already and Mr. [redacted] is aware that some of
the items might not be accep[redacted] as a
code upgrade from the approved adjustor. 
Mr. [redacted]
has not paid for some of these at this
point, so we are not able to pay our subs, but he wan[redacted]
them done anyway to improve his home. I
do not know what Mr. [redacted] has in mind at this
point.
 
The entire delay on the restoration of
Mr. [redacted]s home is because Mr. [redacted] kept
changing the design of the house,
causing the architects to keep changing the plans which
took about a month and half or better.  i.e. He wan[redacted] to relocate the master bath
vanity, 
toilet, and added a bath tub, then he relocated
the toilet and vanity of the guest bath.
He redesigned the lower level bathroom
by relocating the shower and vanity which all
of the above changes, main level and
lower level require changing the waste lines, water lines
and vent pipes, and saw cutting
concrete slab at several different locations.  
NOTE:  We
believe in our heart that Mr. [redacted]’s plan was that after the initial
framing was done and all the heavy work was completed, he would terminate the contract and piece meal the rest of the house
so he may keep the monies from the insurance.
2.  We all placed liens on the property, due to lack of payment from Mr. [redacted].  The only risk to Mr. [redacted]s home is the one he put on himself.
3.  Mr. [redacted] only wan[redacted] Unconditional waivers for his home, which we could only provide conditional waivers, untill the job was complete, and it would be for the work done
     by Creative Construction Services, Inc. only.  MR. [redacted] ONLY WAN[redacted] WHAT HE WAN[redacted] AND FORGET THE REGULATIONS SET FORTH BY THE BUILDING CODES
     FOR THE STATE OF CALIFORNIA.
4.  Creative Construction Services Inc. has all the receipts for all materials and paid Invoices for all work completed.
5.  CREATIVE CONSTRUCTION SERVICES, INC., NEVER ABANDONED THE JOB SITE.  WE HAVE ON SERVERAL OCCASIONS TRIED TO WORK WITH MR. [redacted], TO NO
     AVAIL.  HE DID NOT WANT TO PAY US THE AGREED AMOUNT OF THE CONTRACT, SO HE COULD PIECE MEAL THE JOB TOGETHER.
6.  AGAIN WE HAVE PUT MR. [redacted] IN ANY TYPE OF STRESS, HE CAUSED ALL OF THIS INTENTIONALLY, TO KEEP THE MONIES AND TO MAKE EVERYONE ELSE
     PAY. 
7.  OUR FRAMER WILL TESTIFY IN OUR DEFENSE,  MR. [redacted] KEPT OUR FRAMER ON TO FINISH HEAVY WORK, THEN KICKED HIM OFF THE JOB AND CALLED THE
    POLICE ON HIM.  (WHAT KIND OF PEOPLE ARE THESE). 
8.  THE ONLY DISADVANTAGE TAKEN WAS THAT OF MR. [redacted] ON THE AMERICAN WAY OF LIFE,  HE HATES AMERICA, AND OUR SYSTEM, BUT HOW EVER
     USES ANY ADVANTAGE HE CAN TO MAKE MONEY OFF OF PEOPLE.
9.  MR. [redacted] HAS COMPLETE BREAKDOWN OF ALL MONIES SPENT, AND HE STILL OWES US A GREAT DEAL MORE.  HE IS TRYING TO USE THE SYSTEM TO HIS ADVANAGE, AND COLLECT EVERYTHING HE CAN, EVEN IF IT IS NOT TRUTHFUL.
Respectfully,
[redacted]
President

Review: We signed with Creative Construction Services Inc. to restore our fire damaged home. We had to ask for several months to get detailed invoices, the first few that came were one line only for thousands of dollars. The companies invoices had calculations errors and we were double billed several times. Despite paying our bills within one day, the subcontractors were not paid, therefore, Creative Construction Services has put our home at risk for a second time with potential liens. When we demanded to see "unconditional lien waivers" from his subcontractors and suppliers, [redacted], Creative Construction Services Inc. was unable to provide them, further proving he took our money and didn't pay his subcontractors. Because he could not produce lien waivers, Creative Construction Services abandoned the job. We grew suspicious very quickly as [redacted], owner of Creative Construction Services and star[redacted] to ask for lien waivers as we could see the framer's attitude toward us seemed unwarranted. It was then that it came out he needed to be paid. I showed up with invoices the next day showing we had paid, the framer, the main subcontractor packed up his tools and left. The contractor, Creative Construction Services Inc. has left our home unfinished and caused us tremendous amounts of stress, both emotionally and financially. Anyone who takes advantage of the disadvantage doesn't deserve to be in business, much less advertising "emergency services". We've been had. Maybe this complaint will spare others the grief we have been put through.Desired Settlement: We would like a full audit on all monies received by [redacted] G. [redacted]. Where did our money go? We would like a list of suppliers with whom have products placed at our home, he would not provide this to us. We would like unconditional lien waivers for all works by subcontractors and suppliers. We would like restitution for any damage as a result of the house sitting unfinished. We would like restitution for all additional expenses we have had to incurLoss of contractor's license.

Business

Response:

Good afternoon Ms [redacted],

To answer the complaint, I will list them in the order in which they are sta[redacted] on the the complaint form, I will also include several Invoices and letters from the Insurance Adjuster, and ourselves.

1. We have sent detailed Invoice's which I will attach. On an Insurance claim, (monies due the homeowner) The Insurance Co. will breakdown the monies usually into 3rd's, 30% up front, 30% half way

through, the last 3rd at the end. After the inspection of the final draw, they will release last 10%, Called the recoverable, or depreciation.

1st Draw of $70,000.00 was for start up cost, ie. Plans, ordering of trusses, temp power pole, temp electrical power, porta potties, license's, fees, generators, plans. Tear down, lumber. etc.

NOTE: the Homeowner Mr. [redacted] wan[redacted] to change the plans of his home, which cause one and a half months of delay on the production of services. In the meantime he had our framer and plumber

do extra work for what he wanted, such as, relocating bathrooms, sinks, toilets, added shear walls, replumbing, correction of stairs, window and door openings, (which are not part of the original

set of plans, and not part of the Approved Insurance Scope of Work. All which were put on an Invoice for extra work. ALL OF THESE INVOICES WERE IN FULL DETAIL, AND SIGNED BY MR. [redacted].

MR. [redacted] HAS KICKED US OFF THE JOB AS OF THE 20TH OF FEB. 2014. WE NEVER WALKED OF THE JOB, HE KICKED US OFF. MR. [redacted] HAD A SHACK AND NOW HAS IN THE PROCESS OF OUR FRAMING AND REDESIGNING OF HIS HOME IS NOW WORTH OVER A MILLION DOLLARS.