While out of town, MyPlumber came to unclog a toilet Saturday, 6/While unclogging the toilet they said they must install a flange because "the wax ring did not sit properly"to snake the pipe and +to install flange
On Monday, 6/6, the toilet was still cloggedWe called to ask what was doneThey were extremely defensive, but reluctantly sent someone come to unclog the drain for $more dollars
I was blown away
A supervisor then arrived and upsold me on re-piping the toilet drain to the main for His pricing was not added to contract until AFTER I signed itThey refused to itemize based on "we bid on the job, not individual items"I was not comfortable, but agreed since there was no price establishedThen they added the to the contractWe questioned the price and the previous
Work started, I received a call the following morning from an employee of the companyHe said that the contractor plans on calling me for a major upsellBUT I can
*** arrived on time He was very personable and professional He quickly identified and corrected our problem with our toilet We were very satisfied with his service and would be happy to have his services in the future We have found all the My Plumber personnel to be very good and they are our "go-to" plumbers
While out of town, MyPlumber came to unclog a toilet Saturday, 6/While unclogging the toilet they said they must install a flange because "the wax ring did not sit properly"to snake the pipe and +to install flange
On Monday, 6/6, the toilet was still cloggedWe called to ask what was doneThey were extremely defensive, but reluctantly sent someone come to unclog the drain for $more dollars
I was blown away
A supervisor then arrived and upsold me on re-piping the toilet drain to the main for His pricing was not added to contract until AFTER I signed itThey refused to itemize based on "we bid on the job, not individual items"I was not comfortable, but agreed since there was no price establishedThen they added the to the contractWe questioned the price and the previous
Work started, I received a call the following morning from an employee of the companyHe said that the contractor plans on calling me for a major upsellBUT I can
*** arrived on time He was very personable and professional He quickly identified and corrected our problem with our toilet We were very satisfied with his service and would be happy to have his services in the future We have found all the My Plumber personnel to be very good and they are our "go-to" plumbers