Creative Designs

Initial Business Response / [redacted] (1000, 5, 2017/06/27) */ Our customer service representative, [redacted] spoke with Mr [redacted] on June 1st, Mr [redacted] told [redacted] that he wanted to keep his properties and wanted a refund [redacted] explained to him that he was not eligible for a refund, but what we could do was move him to an inactive statusAny time he wanted to get rid of his timeshares, he would be able to call us and we could continue to work on just thatWe told him we would send him and inactive letter stating that he could come back to us anytime and his money will stay with his accountHe agreed with thisOur accounts representative sent him his Inactive status letter on June 15th, During the document signing, Mr [redacted] said that he was told that he did not have to pay the maintenance fees, but he must have misunderstood as maintenance fees must be maintained until clients are relieved of their timeshare ownership and Mr [redacted] signed documents acknowledging thatIn Mr***'s case we offered to send him the documents he says he never received, but instead he said that he wanted the inactive status letter, so we did not send the documents

Initial Business Response / [redacted] (1000, 5, 2017/03/02) */ Mister signed his credit card and contracts which stated the amount of his chargeHe also signed contracts that state what any all additional costs would beI am unsure of the time frame he came up with but that is not accurateWe have returned Misters call several times but he does not a a voice mail boxMister does have yellow copies of all contracts and/or I can send in copies Dates we tried to reach mister 1/24/Called and NA phone just rang and r [redacted] & [redacted] 1/12/RVM NA phone just rang and rang una [redacted] & [redacted] 12/15/Client called he received the welco [redacted] & [redacted] 11/28/Sent form to client12/1/ [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have tried calling this firm several times and left a message for them to call backI have received no responseI was told that my timeshare would be closed out by the end of the year (Dec 31, 2016) and that no payment would be charged until the timeshare was closed outInstead, my credit card was overcharged and I have received NO RESULTSI was told that the fee would be reduced to approximately $if I agreed to give them a favorable review on completion and this sounded reasonable so I agreed to the lesser amountI have no copies of the transaction since my deed and all papers were kept by themI was told to pay no timeshare charges until I received an OK from themI never received these instructions, hence when I was told a penalty from [redacted] would be due, I paid the maintenance fee in late JanuaryI do not understand why they did not complete this transaction as agreed in November I would still like my timeshare to be closed outI will still pay the fee which we agreed upon (approximately $5000) but I do not understand why they have not fulfilled their end by closing out this agreement by Dec 31, and then charging me for NOTHING RECEIVEDI ask nothing more than either fulfilling their end of the arrangement or refunding my money Final Consumer Response / [redacted] (4200, 18, 2017/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have in writing an advertisement that says that I do not pay them until the timeshare is terminatedThat is why I insisted on it and they agreed that they would not charge me until they had fulfilled their obligationThen they have charged me anywayThey just plain lied to me I did talk with her again on the phone about two weeks ago and told her I would pay on completion the amount agreed on, which incidently was about two thousand dollars less than they charged meI am sorry, I just dont trust people that dont live up to their promisesI did tell her that we could proceed with the timeshare elinination IF They LIVED UP TO THEIR OBLIGATION AS THEY PROMISED TO ME AT OUR MEETING IN ROCKFORD Incidently, I have found on the web other complaints from people who have called this firm a fraudexample file number xXXXXXXXXX with a filing status in Mo "fictitious active It is now over three months since we made the initial agreement and they have done nothing to my knowledgePart of the initial agreement signed says that if American settlement Services chooses not to eliminate or can not eliminate this time share, any monies charged would be refunded within ten daysThree months of doing nothing??? Since I was told that this elimination would take place before the end of to save a year of maintenance fees, this has not happened Final Business Response / [redacted] (4000, 20, 2017/03/14) */ I will ask again to see a copy of the advertisement [redacted] is referring toWe do charge an upfront fee and we have been waiting for [redacted] to return documents so that we may complete his processIn response to the fictitious name complaintIn the case of a corporation, a fictitious business name is any name other than the corporate name stated in its articles of incorporationIf you're starting a sole proprietorship or a partnership, you have the option of choosing a business name or dba (doing business as) for your businessesWhat this means is that in order for us to cash a check that a client did not put LLC on the end we have to a fictitious name

would like the Revdex.com to know that in the past there was no service to leave a message for the staff with American SettlementAlso I was even more upset when I received I finally got a form to fill out from [redacted] ***, who I had no knowledge of & possibly costing more moneyAmerican Settlement Services should have informed me of this different companyI did leave a message a few minutes ago & I am waiting for a responseWhen I did finally get to talk to a person a few weeks back, she stated that she would report the problem of the message machineI have returned the form from [redacted] , as requested, a few weeks agoI am currently waiting for a response from today’s message, & from the paperwork that was mailed a few weeks agoIf things in the future are not appropriate, I will contact the Revdex.com for assistanceSincerely, [redacted]

I apologize for the confusion Every time we have spoke to Mr [redacted] he has asked us for phone numbers to different agencies that offer discounted travel so we have helped him find those numbers We helped him with this information in good faith to show him that we were here to help in anyway he needed throughout the process and it is beyond any contractual obligation we have to him We also tried to call Mr [redacted] this morning in regards to his bounced check and we will try again before end of business today We are able to relieve Mr [redacted] of timeshare burden we only need payment for services at this time

Initial Business Response / [redacted] (1000, 5, 2017/01/31) */ I would like to thank Mr [redacted] for his help today in finding out which of my representatives behaved in this mannerI assure you that this behavior is not deemed acceptable and I will be be terminating both the representative and the supervisor involved in this phone call Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/02/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the quick contact from the parent company and am satisfied that action will be taken quicklyshe said she was personally removing my number from their system

Initial Business Response /* (1000, 23, 2016/02/17) */
We are very sorry for this inconvenienceI have made sure that the phone provided has been placed on our Do Not Call listAt the time of the first request to be placed on our Do Not List we ask for days to process the requestAny calls
placed during this time frame are inadvertent and we do apologize
Initial Consumer Rebuttal /* (2000, 25, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We called client at *** on September
at 3:25pm and left a message for the clients to call us back so that we could go over what to expect next in the process. On October client called back at 3:44pm with questions about his *** credit card. At this point we began to do some due diligence on where the client had debt. What we found was that the client owed both the resort and their *** credit cardOn October at 1:08pm we called client back and left them a detailed message requesting a call back to go over their *** credit card debtClient has not returned this call nor has client expressed any displeasure to us. We will call client to explain any misunderstandings. All of our clients are made aware at out seminar that if their resort is not paid in full that out process takes an average of to months to completeThey are also told can not help in any manner with third party debt (*** credit card), and that we do NOT buy or sell any resorts. We do also let all of our clients know that if they choose to stop making payments to their resort that their credit may be affected, but that we will send letters to the credit agencies letting them know that we are disputing said debt. We make no claims that credit will not be affected

Initial Business Response /* (1000, 5, 2016/09/30) */
As your email stated in order to receive the gift *** + *** Refundable Deposit = ***
Both husband, wife, or significant other and anyone on the deed must be present, and everyone must stay for the duration of our seminar
If you are
going to be late we will have to reschedule you to our next show time
Yes you are still welcome to attend with out your spouse you just are not eligible for the gift
Initial Consumer Rebuttal /* (3000, 7, 2016/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called to cancel because my wife was sickI was told to show up without herI didAs far as I am concerned, if everyone had to be present, they would not have told me to attend without herIt is just a bad way to do business
Final Business Response /* (4000, 9, 2016/10/04) */
We do apologize for the misinformation and we will be sending your gift via certified mail
Final Consumer Response /* (2000, 11, 2016/10/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was a total misunderstanding and the gift was indeed mailed to meI apologize for wasting everyone's time on this issue

Initial Business Response /* (1000, 5, 2017/06/27) */
Our customer service representative, *** spoke with Mr*** on June 1st, Mr*** told *** that he wanted to keep his properties and wanted a refund*** explained to him that he was not eligible for a refund, but what we could do was
move him to an inactive statusAny time he wanted to get rid of his timeshares, he would be able to call us and we could continue to work on just thatWe told him we would send him and inactive letter stating that he could come back to us anytime and his money will stay with his accountHe agreed with thisOur accounts representative sent him his Inactive status letter on June 15th,
During the document signing, Mr*** said that he was told that he did not have to pay the maintenance fees, but he must have misunderstood as maintenance fees must be maintained until clients are relieved of their timeshare ownership and Mr*** signed documents acknowledging thatIn Mr***'s case we offered to send him the documents he says he never received, but instead he said that he wanted the inactive status letter, so we did not send the documents

Initial Business Response /* (1000, 5, 2017/03/03) */
After many times of Corresponding with client resort we were able to negotiate a release of her timeshare interestBecause we are a third party the resort said that they were going to give client a call to verify that this is something she
wanted to doClient has called us several times with different reason that she feels she is due a refundIf needed I can provide copies of all correspondence with client and resort showing the enormous amount of work we had to put forth to release client from her timeshare interestClient was refunded the termination cost because she took care of that directly with the resort
Initial Consumer Rebuttal /* (3000, 7, 2017/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not at all what happened I called many times for the same reason from the beginningthey had told me the only way I could get out of time share was to go though themI had told them my timeshare said I could get out wouldn't cost anything American settlement told me there would be hidden costs and they would still try to get maintenance fees from methey only sent letter to my timeshare to get my power of attorney turned over to them.thats when my timeshare emailed me asking if I wanting to do thatthat they could end my timeshare with no cost I called again asking for a refund because I feel they gave me info to get my business take my moneyMy time share told me there were no termination fees so that's why I got papers signed to prove to American settlement no cost so I could get my back for thatI asked again for my 4,because they didn't do anything I did I a couple weeksno costs that's why I want my money backsame reason every timewhen I sat in on the presentationI told them what my timeshare told me they give me info so I would sign with themI feel they scamed me
Final Consumer Response /* (4200, 15, 2017/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just talked to my timesharethe only email they received from American settlement was for power attorney and it was on January .so not two months of workI called them before that asking for my money backfebI got the email asking if I wanting to cancellI had already talked with someone at timeshare before this timeI sent papers fed ex on the 6th of febThey did nothing like I saidBy the 28th it was cancelled by what I did.They also got the same email as I did saying there was no cost to end timeshare and no need for third partythey got that email on feb 2nd when I didI than called my timeshare and talked to themthey told me I was scamedlied toonly one email to timeshare the whole time in two monthsI got it done in acouple weeksthey would have had to do the same thing I did, same papers but they didn't even get themso I want a refund!!!
Final Business Response /* (4000, 19, 2017/03/21) */
If the Revdex.com would like copies of all documentation I will be more than happy to provide itIt is vital to my trade that I do not post online every step involved to relieve our clients of their timeshare burdenWe did do the work for this client and she would NEVER have received that email if it were not for us
She is not eligible for a refund and her statements are falseWe can provide documentation for proofWe have stated numerous time the ways in which her statements are and she retorts with more statements that are different from the lastI am not sure what you want me to say to herthat is different than what I have said previously

Initial Business Response /* (1000, 5, 2016/09/20) */
Custimer made us aware of the bill that they recieved for a fee the resorts charge when a timeshare is being terminated we let them know we are following thru with exactly what they hired us for and we take pride in helping families out
of timeshare perpetual debt and we cant control resort term fees they dont go to us and that we would take care of the bill which is the reason of their complaint as written aboveCustimer care takes pride in prompt timeshare termination so the resorts yearly fees charged regardless if ever used or not stops with our service
Initial Consumer Rebuttal /* (3000, 7, 2016/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, my husband called AS, on Monday, 9/10/several times without a responseThe receptionist said she posted notes to the representative that helped us with our paperwork to call usThe first time we got a call response from AS was Thursday, 9/15/afternoon from the supervisor's secretary offering to pay both the *** and the *** termination fees; if we would drop our complaints with Revdex.com and the AG OF MOWe said NO! That we wanted our up front money backWe also explained that we had already informed the transfer company that we were not moving forward with themWe told this all to the supervisor's secretary and she told us that she had to return our folder back to the supervisor for her response because the supervisor would have to talk with the owner, before we would know any resultsWe didn't hear anymore from them until Tuesday, 9/20/the representative, ** called us and asked us what was going onHe acted like he wasn't informed of anything before he called to talk with usI talked briefly with him and my husband talked with him for minutes moreThe representative called my husband back and talked ten minutes about what he found out from the ownerMy husband called him back later around p.mand clarified some things with the representative that he and the owner were unaware of the details that transpired on Thursday, 9/15/
We have learned from being owners of a timeshare that many scams are aroundWe still feel we were scammed because of the up front money and being lied to our facesThe up front money was very hard for us to come up with and we had to take out a loan in order to pay our August Bills
Final Business Response /* (4000, 20, 2016/10/07) */
There are no hidden fees associated with our serviceI can provide both the Revdex.com and client with the signed documents stating that they were aware of the additional feesI do again apologize that they feel mislead and I am still willing to cover these costs for the client
Final Consumer Response /* (4200, 22, 2016/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, We Do NOT accept this*** said that he would make sure that we had no other feesThen the paper work shows stating we were to Pay *** and *** I called American Settlements on Monday, twice and once more on Tuesday before filing the complaint with Revdex.com and The Attorney General of Missouri Tuesday eveningWe never received a return call from American Settlements until they had been notified of the complaint with the Revdex.com and Attorney GeneralThe Call came at 3:PM on Thursday stating they would pay the fees if we would drop the complaints we had filesWe said no, we wanted our money back and still doWe want nothing else to do with this company and will not let them get rid of our timeshare
*** ***

I have checked our voicemail system and *** has not left any voicemails from the phone numbers we have on file. Our phone number is ***. We resent a form to *** again because she said she had not received it. We will reach out to her to verify her
address and to ensure she has our correct phone number and again let her know that even if we are unable to answer her phone call we return all calls by the end of business she need only to leave a message

We heard from the businessThey suggested that we pay them more money to finalize somethingWe are not willing to pay any additional moneyWe have mailed them back whatever they have asked for and we have returned every call they have made to us

Initial Business Response /* (1000, 13, 2017/01/23) */
I am very sorry for this over siteIf he will call the office at *** and provide his phone number I will be happy to get him on our Do Not Call List
Initial Consumer Rebuttal /* (3000, 15, 2017/02/01) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
It is unsatisfactoryIt implies they will not ever put anyone on their do not call list if requested by the person called by one of their representativesThey will only do so if someone complains to the Revdex.com and then gets that phone number through themThey must change their business practices and honor the requests of people that ask to be put on their do not call list while on the phone with one of their employeesAdditionally, they should be running their call list against the national registry every business daysOnly then will I be satisfiedIf one does a google search of this business, this complaint is commonIt is clear that they do not care and only want to annoy timeshare ownersThis is what needs to changeOnly then will I be satisfied
Final Business Response /* (4000, 17, 2017/02/02) */
Again I am very sorry that this client was not put on our Do Not Call List immediately when he askedI would be more than happy to make sure this client has been added if this client will simply provide their phone number

I did receive a call from American Settlement Solutions today, 3/9/

I am deeply sorry for your experience.  I am going to place your phone number on our internal Do Not Call List.   Please accept my sincerest apology.   I would like to reach out and find out the names of my employee who behaved in this manner so that I may...

properly discipline him.

would like the Revdex.com to know that in the past there was no service to leave a message for the staff with American Settlement. Also I was even more upset when I received I finally got a form to fill out from [redacted], who I had no knowledge of & possibly costing more money. American Settlement Services should have informed me of this different company. I did leave a message a few minutes ago & I am waiting for a response. When I did finally get to talk to a person a few weeks back, she stated that she would report the problem of the message machine. I have returned the form from [redacted] , as requested, a few weeks ago. I am currently waiting for a response from today’s message, & from the paperwork that was mailed a few weeks ago. If things in the future are not appropriate, I will contact the Revdex.com for assistance. Sincerely, [redacted]

Initial Business Response /* (1000, 20, 2016/10/05) */
I do see that Ms [redacted] provided 2 phones in her complaint and I will get those added to our Do not Call List immediately. I apologize for any inconvenience our phone call may have caused Ms [redacted].
Initial Consumer Rebuttal /* (2000, 22,...

2016/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I apologize for the confusion.   Every time we have spoke to Mr. [redacted] he has asked us for phone numbers to different agencies that offer discounted travel so we have helped him find those...

numbers.  We helped him with this information in good faith to show him that we were here to help in anyway he needed throughout the process and it is beyond any contractual obligation we have to him.  We also tried to call Mr. [redacted] this morning in regards to his bounced check and we will try again before end of business today.  We are able to relieve Mr. [redacted] of timeshare burden we only need payment for services at this time.