Creative Dispute Resolutions

***@creativedisputeresolutions.com 1:PM (hours ago) tome [redacted] – I am responding to the further information provided by [redacted] in connection with Complaint ID # [redacted] I disagree with [redacted] ’s recent response We do not allocate payments for our services based on the total amount of time each party spoke during the mediation session That would be absurd The mediation process is free-flowing – there are often situations when one party speaks more than another That could be as a result of any number of reasons To set up a system otherwise would be to discourage participants from speaking too long lest they think that they will have to pay more In addition, assuming that [redacted] did speak for an extended period of time at the mediation, it is hard to understand how or why that is our fault [redacted] ’s primary concern is the way that [redacted] behaved, not of the services we provided All this being said, we have grown tired of this back-and-forth with [redacted] I have spent a lot of time on the phone with her explaining the process and then administering the service that we agreed to perform Now, she does not feel like paying for it, and I have to spend even more time responding to her complaints We simply want this to end If [redacted] will agree to forward a check in the amount of $(rather than the $that she actually owes), I will consider it payment in full and close the file Lastly, I continue to note that the mediation process is a confidential one It is inappropriate for [redacted] ’s discussion of it to be made public Thank you for your attention to this matter Eric *J [redacted] Creative Dispute Resolutions, LLC Monroe Street, Suite (main office) Rockville, MD ###-###-#### (office) ###-###-#### (cell) ###-###-#### (fax) ***@creativedisputeresolutions.com www.creativedisputeresolutions.com

*** ***,
I have reviewed the response made by the business in reference to complaint ID ***, however I have to disagree with MrJ***, when he says that he has spent a lot of time on the phone with meIn fact, we have not spoken at all on the phoneFurthermore, MrJ*** was not even present during the mediation, so he has no knowledge of how the mediation process and lack thereof, took placeAs much as I was disappointed with my husband's behavior, I was just as disappointed in the mediator's lack of mediationAs I have mentioned before, it was supposed to be a process for both of us, yet it ended up being only for my husbandIf the meeting had been recorded, or if MrJ*** had sat in on it, then he would know exactly what happened and not have to assume anything. Furthermore, I did not complain to the Revdex.com because I wanted to go public with our confidential meeting, it was simply to explain why I didn't think I should pay $554.75.If I must pay $to Creative Dispute Resolutions, then I can send a check for $for now, and another check on Decfor $Please advise. Thank you, *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am not asking for a refund, I'm simply asking for a reduction in the amount owed.I was supposed to pay for 50% of the bill, yet I wasn't given anywhere close to 50% of the time spent in mediationI was not given anymore than minutes to speak, nor was anything resolved to my satisfactionIn terms of what I am asking for, I would be satisfied with paying for minutes of the mediator's timeShe allowed my husband to talk the rest of the time, therefore he should pay the remainder of the billThank you, *** ***
Regards,
*** ***

[redacted]@creativedisputeresolutions.com




1:39 PM (5 hours ago)










tome




[redacted] –
I am responding to the further information provided by [redacted] in connection with Complaint ID #[redacted].
I disagree with [redacted]’s recent response.  We do not allocate payments for our services based on the total amount of time each party spoke during the mediation session.  That would be absurd.  The mediation process is free-flowing – there are often situations when one party speaks more than another.  That could be as a result of any number of reasons.  To set up a system otherwise would be to discourage participants from speaking too long lest they think that they will have to pay more.  In addition, assuming that [redacted] did speak for an extended period of time at the mediation, it is hard to understand how or why that is our fault.  [redacted]’s primary concern is the way that [redacted] behaved, not of the services we provided.
All this being said, we have grown tired of this back-and-forth with [redacted].  I have spent a lot of time on the phone with her explaining the process and then administering the service that we agreed to perform.  Now, she does not feel like paying for it, and I have to spend even more time responding to her complaints.  We simply want this to end.  If [redacted] will agree to forward a check in the amount of $100 (rather than the $554.75 that she actually owes), I will consider it payment in full and close the file.
Lastly, I continue to note that the mediation process is a confidential one.  It is inappropriate for [redacted]’s discussion of it to be made public.
Thank you for your attention to this matter.
Eric *. J[redacted]
Creative Dispute Resolutions, LLC
51 Monroe Street, Suite 1102 (main office)
Rockville, MD 20850
###-###-#### (office)
###-###-#### (cell)
###-###-#### (fax)
[redacted]@creativedisputeresolutions.com
www.creativedisputeresolutions.com