Creative Environments Design & Landscape, Inc.

This was the worst experience I have had with a landscaper. I had previously had a poor experience with another provider and when I spoke with Imagine Backyards, they recommended Creative Environments. Unfortunately, from day one once the contract was signed, they provided a substandard level of service. Examples of what they did are as follows. In spite of multiple calls, emails and attempts to contact CE, they consistently ignored my calls, did not return my emails, and when they finally did, they would placate me by telling me things would get done, however, never actually lived up to those promises. Just to give you an idea, this was initially described as a 4 week job, however, it lasted from October to February. The worst thing is, despite the significant increase in time to perform the job, it wasn't performed at any higher level. There continues to be several things that they have broken in the backyard including my fountain and irrigation system, however, despite dealing with their warranty department, even when they come to fix it, they have not fixed properly and they remain broken so I have had to use another provider to fix properly. The quality of care was very poor with CE digging the spa enclosure too deep and having to backfill and then too small, and having to enlarge to actually fit the spa. In the mean time, the spa was delivered and placed on my lawn and when the CE employees needed to move it, they used their shovels as levers to fulcrum the spa, obviously not taking care with this very expensive piece of equipment. Countless examples of how they would say one thing then do another, including not building the grill to spec and having to go back and redo, paving in cables that I had explicitly told them not to pave in, and others. The worst part of it all is that as I sit here 5 months out from when they started construction and significantly lighter in the pocket (they were the most expensive of our bids, however, we were assured that was because of their higher quality), I still have issues with my yard that they created that have not been resolved (the fountain and the irrigation system), so I have had to use another provider to actually get things done correctly. I would dissuade anyone from using Creative Environments in the future as they are a headache to deal with and you will not get a quality product from them.

Creative says one thing to get the sale but forgets their comments when problems arise. GET IT WRITING BEFORE YOU AUTHORIZE ANYTHING!