creative expressions gift shop and salon

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Mr [redacted] was the father of our customerThe father returned vehicle on sunday without keys therefore we were unable to rent to customer monday morningFather came in, gave me the keys, I then checked truck mileage and gas and found truck needed swept out front and back I provided him the opportunity to clean instead of a cleaning chargeGave him a broomHe swept it out and then came back in for receipt and was loud reacting to the cost which was an additional charge for the extra dayHe was so loud that a customer getting a pedicure spoke up and said she was trying to relax here and would appreciate him to calm down and be quietThis man was yelling at me and my employees that he wasnt paying the extra day and that he has been a prison guard for yrs and I told him to leave because he wouldnt stop yellingHe came back and started in again on my employeeI told him to leave and not come back or I would contact the pekin police Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) how does this story get me my $Deposit Back the owner verbally told me I forfeited when I returned the truck Late?

Initial Business Response /* (1000, 5, 2015/06/15) */
Mr. [redacted] was the father of our customer. The father returned vehicle on sunday without keys therefore we were unable to rent to customer monday morning. Father came in, gave me the keys, I then checked truck mileage and gas and found truck...

needed swept out front and back I provided him the opportunity to clean instead of a cleaning charge. Gave him a broom. He swept it out and then came back in for receipt and was loud reacting to the cost which was an additional charge for the extra day. He was so loud that a customer getting a pedicure spoke up and said she was trying to relax here and would appreciate him to calm down and be quiet. This man was yelling at me and my employees that he wasnt paying the extra day and that he has been a prison guard for 35 yrs and I told him to leave because he wouldnt stop yelling. He came back and started in again on my employee. I told him to leave and not come back or I would contact the pekin police.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
how does this story get me my $100.00 Deposit Back the owner verbally told me I forfeited when I returned the truck Late?