[redacted] DECEMBER 30, [redacted] ID [redacted] I RECEIVED YOUR LETTER, RIGHT BEFORE CHRISTMASI WISH TO ADDRESS SEVERAL ISSUES, FIRHAVE A PRINTED POLICY OF NO REFUNDS PLACED AROUND THE STOREALSO PLACED IN THE STORE ARE SIGNS STATEING PAYMENT IN FULL UPON ORDERING, THESE SIGNS HAVE BEEN IN PLACE FOR MANY YEARSWE NEVER MAKE ANY ARRANGEMENTS THAT IF THE PATIENT DOESN'T LIKE THEIR GLASSES WE WILL REFUND OR REPLACE THEIR GLASSES WITH ANOTHER PAIRALL EYEGLASSES ARE CUSTOM MADE ACCORDING TO THE PATIENTSPRESCRIPTION[redacted] CAME IN THE STORE ON SATURDAY SEPTEMBER 27, REQUESTING TO SEE SILHOUETTE BRAND DRILLED RIMLESS FRAMESWE SHOWED HER THE PRODUCT SHEREQUESTEDWE ALSO SHOWED HER SEIKO AND CHARMANT LINE ART DRILLED RIMLESS FRAMESSHE SPENT ABOUT AN HOUR LOOKING AT THESE FRAMESSHE CAME BACK ON SATURDAY, OCTOBER AND SPENT ANOTHER HOUR BEFORE FINALLY SELECTING THE SILHOUETTE FRAME SHE ORIGIONALY ASKED FORI ORDERED THESE GLASSES ON MONDAY, OCTOBER 6, I CALLED HER ONE WEEEK LATER ON MONDAY OCTOBER 13, TO LET HER KNOW HER EYEGLASSES WERE READYTHE PURCHASE PRICE OF HER SILOUETTE EYEWEAR WAS $586.40, SHE CAME IN ON MONDAY, OCTOBER 20, AND PICKED UP HEREYEGLASSESAFTER I DELIVERD THE EYEWEAR TO HER, SHE ORDERED LENSES TO BE PUT IN HER OLD FRAMEWE HAD PREVIOUSLY PUT LENSES IN THIS FRAME IN OCTOBER OF THE PRICE FOR THESE LENSES WERE $SHE PAID FOR THESE LENSES AND LEFTWEORDERED THE LENSES IMMEDIATELY BECAUSE SHE IS ALWAYS IN A RUSH TO GET HER GLASSESSHE CALLED LATER ON IN THE DAY AND SAID SHE COULDN'T SEE CLEARLY WITH HER NEW PRESCRIPTIONSHE CAME IN TWO DAYS LATER WITH A NEW PRESCRIPTION FROM THE SAME DOCTORWE REMADE BOTH PAIR OF LENSES AT NO CHARGESHE PICKED UP THE OLD FRAME WITH NEW LENSES A COUPLE OF DAYS LATER AND HER SILOUETTES ON WEDNESDAY,NOVEMBER 12, SHE CAME BACK ABOUT A WEEK LATER WANTING HER MONEY BACK WHICH I DID NOT DO, OR AGREE TOI REMINDED HER ABOUT OUR NO REFUND POLICYSHE COMPLAINED ABOUT THAT.THE GLASSES WERE MADE ACCURATELY ACCORDING TO HER PRESCRIPTION, THE FRAME WAS OF HER CHOOSING, SHE SPENT SEVERAL HOURS SELECTING HER FRAMETHE FRAME FIT WELLWE ACTUALLY MADE HER LENSES TWICE, BUT ONLY CHARGED HER ONCE.I NEVER ACCUSED HER OF LYING TO HER [redacted] , [redacted] [redacted] CREATIVE EYEWEAR [redacted] *** [redacted] DECEMBER 30, [redacted] ID [redacted] I RECEIVED YOUR LETTER, RIGHT BEFORE CHRISTMASI WISH TO ADDRESS SEVERAL ISSUESFIRHAVE A PRINTED POLICY OF NO REFUNDS PLACED AROUND THE STOREALSO PLACED IN THE STORE ARE SIGNS STATEING PAYMENT IN FULL UPON ORDERINGTHESE SIGNS HAVE BEEN IN PLACE FOR MANY YEARSWE NEVER MAKE ANY ARRANGEMENTS THAT IF THE PATIENT DOESN'T LIKE THEIR GLASSES WE WILL REFUND OR REPLACE THEIR GLASSES WITH ANOTHER PAIRALL EYEGLASSES ARE CUSTOM MADE ACCORDING TO THE PATIENTSPRESCRIPTION[redacted] CAME IN THE STORE ON SATURDAY SEPTEMBER 27, REQUESTING TO SEE SILHOUETTE BRAND DRILLED RIMLESS FRAMES, WE SHOWED HER THE PRODUCT SHE REQUESTEDWE ALSO SHOWED HER SEIKO AND CHARMANT LINE ART DRILLED RIMLESS FRAMESSHE SPENT ABOUT AN HOUR LOOKING AT THESE FRAMESSHE CAME BACK ON SATURDAY, OCTOBER AND SPENT ANOTHER HOUR BEFORE FINALLY SELECTING THE SILHOUETTE FRAME SHE ORIGIONALY ASKED FORI ORDERED THESE GLASSES ON MONDAY, OCTOBER 6, I CALLED HER ONE WEEEK LATER ON MONDAY OCTOBER 13, TO LET HER KNOW HER EYEGLASSES WERE READYTHE PURCHASE PRICE OF HER SILOUETTE EYEWEAR WAS $586.40, SHE CAME IN ON MONDAY, OCTOBER 20, AND PICKED UP HEREYEGLASSESAFTER I DELIVERD THE EYEWEAR TO HER, SHE ORDERED LENSES TO BE PUT IN HER OLD FRAMEWE HAD PREVIOUSLY PUT LENSES IN THIS FRAME IN OCTOBER OF THE PRICE FOR THESE LENSES WERE $SHE PAID FOR THESE LENSES AND LEFTWE ORDERED THE LENSES IMMEDIATELY BECAUSE SHE IS ALWAYS IN A RUSH TO GET HER GLASSESSHE CALLED LATER ON IN THE DAY AND SAID SHE COULDN'T SEE CLEARLY WITH HER NEW PRESCRIPTIONSHE CAME IN TWO DAYS LATER WITH A NEW PRESCRIPTION FROM THE SAME DOCTORWE REMADE BOTH PAIR OF LENSES AT NO CHARGESHE PICKED UP THE OLD FRAME WITH NEW LENSES A COUPLE OF DAYS LATER AND HER SILOUETTES ON WEDNESDAY, NOVEMBER 12, SHE CAME BACK ABOUT A WEEK LATER WANTING HER MONEY BACK WHICH I DID NOT DO, OR AGREE TOI REMINDED HER ABOUT OUR NO REFUND POLICYSHE COMPLAINED ABOUT THAT.THE GLASSES WERE MADE ACCURATELY ACCORDING TO HER PRESCRIPTION, THE FRAME WAS OF HER CHOOSING, SHE SPENT SEVERAL HOURS SELECTING HER FRAMETHE FRAME FIT WELLWE ACTUALLY MADE HER LENSES TWICE, BUT ONLY CHARGED HER ONCE.NEVER ACCUSED HER OF LYING TO HER [redacted] , [redacted] [redacted] CREATIVE EYEWEAR [redacted] ***
[redacted] DECEMBER 30, 2014[redacted] ID [redacted]I RECEIVED YOUR LETTER, RIGHT BEFORE CHRISTMAS. I WISH TO ADDRESS SEVERAL ISSUES, FIRST-WE HAVE A PRINTED POLICY OF NO REFUNDS PLACED AROUND THE STORE. ALSO PLACED IN THE STORE ARE SIGNS STATEING PAYMENT IN FULL UPON ORDERING, THESE...
SIGNS HAVE BEEN IN PLACE FOR MANY YEARS. WE NEVER MAKE ANY ARRANGEMENTS THAT IF THE PATIENT DOESN'T LIKE THEIR GLASSES WE WILL REFUND OR REPLACE THEIR GLASSES WITH ANOTHER PAIR. ALL EYEGLASSES ARE CUSTOM MADE ACCORDING TO THE PATIENTSPRESCRIPTION.[redacted] CAME IN THE STORE ON SATURDAY SEPTEMBER 27, 2014 REQUESTING TO SEE SILHOUETTE BRAND DRILLED RIMLESS FRAMES. WE SHOWED HER THE PRODUCT SHEREQUESTED. WE ALSO SHOWED HER SEIKO AND CHARMANT LINE ART DRILLED RIMLESS FRAMES. SHE SPENT ABOUT AN HOUR LOOKING AT THESE FRAMES. SHE CAME BACK ON SATURDAY, OCTOBER 4 2014 AND SPENT ANOTHER HOUR BEFORE FINALLY SELECTING THE SILHOUETTE FRAME SHE ORIGIONALY ASKED FOR. I ORDERED THESE GLASSES ON MONDAY, OCTOBER 6, 2014. I CALLED HER ONE WEEEK LATER ON MONDAY OCTOBER 13, 2014 TO LET HER KNOW HER EYEGLASSES WERE READY. THE PURCHASE PRICE OF HER SILOUETTE EYEWEAR WAS $586.40, SHE CAME IN ON MONDAY, OCTOBER 20, 2014 AND PICKED UP HEREYEGLASSES. AFTER I DELIVERD THE EYEWEAR TO HER, SHE ORDERED LENSES TO BE PUT IN HER OLD FRAME. WE HAD PREVIOUSLY PUT LENSES IN THIS FRAME IN OCTOBER OF 2009. THE PRICE FOR THESE LENSES WERE $338.00. SHE PAID FOR THESE LENSES AND LEFT. WEORDERED THE LENSES IMMEDIATELY BECAUSE SHE IS ALWAYS IN A RUSH TO GET HER GLASSES. SHE CALLED LATER ON IN THE DAY AND SAID SHE COULDN'T SEE CLEARLY WITH HER NEW PRESCRIPTION. SHE CAME IN TWO DAYS LATER WITH A NEW PRESCRIPTION FROM THE SAME DOCTOR. WE REMADE BOTH PAIR OF LENSES AT NO CHARGE. SHE PICKED UP THE OLD FRAME WITH NEW LENSES A COUPLE OF DAYS LATER AND HER SILOUETTES ON WEDNESDAY,NOVEMBER 12, 2014. SHE CAME BACK ABOUT A WEEK LATER WANTING HER MONEY BACK WHICH I DID NOT DO, OR AGREE TO. I REMINDED HER ABOUT OUR NO REFUND POLICY. SHE COMPLAINED ABOUT THAT.THE GLASSES WERE MADE ACCURATELY ACCORDING TO HER PRESCRIPTION, THE FRAME WAS OF HER CHOOSING, SHE SPENT SEVERAL HOURS SELECTING HER FRAME. THE FRAME FIT WELL. WE ACTUALLY MADE HER LENSES TWICE, BUT ONLY CHARGED HER ONCE.I NEVER ACCUSED HER OF LYING TO HER [redacted].[redacted] CREATIVE EYEWEAR[redacted] DECEMBER 30, 2014[redacted] ID [redacted]I RECEIVED YOUR LETTER, RIGHT BEFORE CHRISTMAS. I WISH TO ADDRESS SEVERAL ISSUES. FIRST-WE HAVE A PRINTED POLICY OF NO REFUNDS PLACED AROUND THE STORE. ALSO PLACED IN THE STORE ARE SIGNS STATEING PAYMENT IN FULL UPON ORDERING. THESE SIGNS HAVE BEEN IN PLACE FOR MANY YEARS. WE NEVER MAKE ANY ARRANGEMENTS THAT IF THE PATIENT DOESN'T LIKE THEIR GLASSES WE WILL REFUND OR REPLACE THEIR GLASSES WITH ANOTHER PAIR. ALL EYEGLASSES ARE CUSTOM MADE ACCORDING TO THE PATIENTSPRESCRIPTION.[redacted] CAME IN THE STORE ON SATURDAY SEPTEMBER 27, 2014 REQUESTING TO SEE SILHOUETTE BRAND DRILLED RIMLESS FRAMES, WE SHOWED HER THE PRODUCT SHE REQUESTED. WE ALSO SHOWED HER SEIKO AND CHARMANT LINE ART DRILLED RIMLESS FRAMES. SHE SPENT ABOUT AN HOUR LOOKING AT THESE FRAMES. SHE CAME BACK ON SATURDAY, OCTOBER 4 2014 AND SPENT ANOTHER HOUR BEFORE FINALLY SELECTING THE SILHOUETTE FRAME SHE ORIGIONALY ASKED FOR. I ORDERED THESE GLASSES ON MONDAY, OCTOBER 6, 2014. I CALLED HER ONE WEEEK LATER ON MONDAY OCTOBER 13, 2014 TO LET HER KNOW HER EYEGLASSES WERE READY. THE PURCHASE PRICE OF HER SILOUETTE EYEWEAR WAS $586.40, SHE CAME IN ON MONDAY, OCTOBER 20, 2014 AND PICKED UP HEREYEGLASSES. AFTER I DELIVERD THE EYEWEAR TO HER, SHE ORDERED LENSES TO BE PUT IN HER OLD FRAME. WE HAD PREVIOUSLY PUT LENSES IN THIS FRAME IN OCTOBER OF 2009. THE PRICE FOR THESE LENSES WERE $338.00. SHE PAID FOR THESE LENSES AND LEFT. WE ORDERED THE LENSES IMMEDIATELY BECAUSE SHE IS ALWAYS IN A RUSH TO GET HER GLASSES. SHE CALLED LATER ON IN THE DAY AND SAID SHE COULDN'T SEE CLEARLY WITH HER NEW PRESCRIPTION. SHE CAME IN TWO DAYS LATER WITH A NEW PRESCRIPTION FROM THE SAME DOCTOR. WE REMADE BOTH PAIR OF LENSES AT NO CHARGE. SHE PICKED UP THE OLD FRAME WITH NEW LENSES A COUPLE OF DAYS LATER AND HER SILOUETTES ON WEDNESDAY, NOVEMBER 12, 2014. SHE CAME BACK ABOUT A WEEK LATER WANTING HER MONEY BACK WHICH I DID NOT DO, OR AGREE TO. I REMINDED HER ABOUT OUR NO REFUND POLICY. SHE COMPLAINED ABOUT THAT.THE GLASSES WERE MADE ACCURATELY ACCORDING TO HER PRESCRIPTION, THE FRAME WAS OF HER CHOOSING, SHE SPENT SEVERAL HOURS SELECTING HER FRAME. THE FRAME FIT WELL. WE ACTUALLY MADE HER LENSES TWICE, BUT ONLY CHARGED HER ONCE.NEVER ACCUSED HER OF LYING TO HER [redacted].[redacted] CREATIVE EYEWEAR[redacted]
[redacted] DECEMBER 30, [redacted] ID [redacted] I RECEIVED YOUR LETTER, RIGHT BEFORE CHRISTMASI WISH TO ADDRESS SEVERAL ISSUES, FIRHAVE A PRINTED POLICY OF NO REFUNDS PLACED AROUND THE STOREALSO PLACED IN THE STORE ARE SIGNS STATEING PAYMENT IN FULL UPON ORDERING, THESE SIGNS HAVE BEEN IN PLACE FOR MANY YEARSWE NEVER MAKE ANY ARRANGEMENTS THAT IF THE PATIENT DOESN'T LIKE THEIR GLASSES WE WILL REFUND OR REPLACE THEIR GLASSES WITH ANOTHER PAIRALL EYEGLASSES ARE CUSTOM MADE ACCORDING TO THE PATIENTSPRESCRIPTION[redacted] CAME IN THE STORE ON SATURDAY SEPTEMBER 27, REQUESTING TO SEE SILHOUETTE BRAND DRILLED RIMLESS FRAMESWE SHOWED HER THE PRODUCT SHEREQUESTEDWE ALSO SHOWED HER SEIKO AND CHARMANT LINE ART DRILLED RIMLESS FRAMESSHE SPENT ABOUT AN HOUR LOOKING AT THESE FRAMESSHE CAME BACK ON SATURDAY, OCTOBER AND SPENT ANOTHER HOUR BEFORE FINALLY SELECTING THE SILHOUETTE FRAME SHE ORIGIONALY ASKED FORI ORDERED THESE GLASSES ON MONDAY, OCTOBER 6, I CALLED HER ONE WEEEK LATER ON MONDAY OCTOBER 13, TO LET HER KNOW HER EYEGLASSES WERE READYTHE PURCHASE PRICE OF HER SILOUETTE EYEWEAR WAS $586.40, SHE CAME IN ON MONDAY, OCTOBER 20, AND PICKED UP HEREYEGLASSESAFTER I DELIVERD THE EYEWEAR TO HER, SHE ORDERED LENSES TO BE PUT IN HER OLD FRAMEWE HAD PREVIOUSLY PUT LENSES IN THIS FRAME IN OCTOBER OF THE PRICE FOR THESE LENSES WERE $SHE PAID FOR THESE LENSES AND LEFTWEORDERED THE LENSES IMMEDIATELY BECAUSE SHE IS ALWAYS IN A RUSH TO GET HER GLASSESSHE CALLED LATER ON IN THE DAY AND SAID SHE COULDN'T SEE CLEARLY WITH HER NEW PRESCRIPTIONSHE CAME IN TWO DAYS LATER WITH A NEW PRESCRIPTION FROM THE SAME DOCTORWE REMADE BOTH PAIR OF LENSES AT NO CHARGESHE PICKED UP THE OLD FRAME WITH NEW LENSES A COUPLE OF DAYS LATER AND HER SILOUETTES ON WEDNESDAY,NOVEMBER 12, SHE CAME BACK ABOUT A WEEK LATER WANTING HER MONEY BACK WHICH I DID NOT DO, OR AGREE TOI REMINDED HER ABOUT OUR NO REFUND POLICYSHE COMPLAINED ABOUT THAT.THE GLASSES WERE MADE ACCURATELY ACCORDING TO HER PRESCRIPTION, THE FRAME WAS OF HER CHOOSING, SHE SPENT SEVERAL HOURS SELECTING HER FRAMETHE FRAME FIT WELLWE ACTUALLY MADE HER LENSES TWICE, BUT ONLY CHARGED HER ONCE.I NEVER ACCUSED HER OF LYING TO HER [redacted] , [redacted] [redacted] CREATIVE EYEWEAR [redacted] *** [redacted] DECEMBER 30, [redacted] ID [redacted] I RECEIVED YOUR LETTER, RIGHT BEFORE CHRISTMASI WISH TO ADDRESS SEVERAL ISSUESFIRHAVE A PRINTED POLICY OF NO REFUNDS PLACED AROUND THE STOREALSO PLACED IN THE STORE ARE SIGNS STATEING PAYMENT IN FULL UPON ORDERINGTHESE SIGNS HAVE BEEN IN PLACE FOR MANY YEARSWE NEVER MAKE ANY ARRANGEMENTS THAT IF THE PATIENT DOESN'T LIKE THEIR GLASSES WE WILL REFUND OR REPLACE THEIR GLASSES WITH ANOTHER PAIRALL EYEGLASSES ARE CUSTOM MADE ACCORDING TO THE PATIENTSPRESCRIPTION[redacted] CAME IN THE STORE ON SATURDAY SEPTEMBER 27, REQUESTING TO SEE SILHOUETTE BRAND DRILLED RIMLESS FRAMES, WE SHOWED HER THE PRODUCT SHE REQUESTEDWE ALSO SHOWED HER SEIKO AND CHARMANT LINE ART DRILLED RIMLESS FRAMESSHE SPENT ABOUT AN HOUR LOOKING AT THESE FRAMESSHE CAME BACK ON SATURDAY, OCTOBER AND SPENT ANOTHER HOUR BEFORE FINALLY SELECTING THE SILHOUETTE FRAME SHE ORIGIONALY ASKED FORI ORDERED THESE GLASSES ON MONDAY, OCTOBER 6, I CALLED HER ONE WEEEK LATER ON MONDAY OCTOBER 13, TO LET HER KNOW HER EYEGLASSES WERE READYTHE PURCHASE PRICE OF HER SILOUETTE EYEWEAR WAS $586.40, SHE CAME IN ON MONDAY, OCTOBER 20, AND PICKED UP HEREYEGLASSESAFTER I DELIVERD THE EYEWEAR TO HER, SHE ORDERED LENSES TO BE PUT IN HER OLD FRAMEWE HAD PREVIOUSLY PUT LENSES IN THIS FRAME IN OCTOBER OF THE PRICE FOR THESE LENSES WERE $SHE PAID FOR THESE LENSES AND LEFTWE ORDERED THE LENSES IMMEDIATELY BECAUSE SHE IS ALWAYS IN A RUSH TO GET HER GLASSESSHE CALLED LATER ON IN THE DAY AND SAID SHE COULDN'T SEE CLEARLY WITH HER NEW PRESCRIPTIONSHE CAME IN TWO DAYS LATER WITH A NEW PRESCRIPTION FROM THE SAME DOCTORWE REMADE BOTH PAIR OF LENSES AT NO CHARGESHE PICKED UP THE OLD FRAME WITH NEW LENSES A COUPLE OF DAYS LATER AND HER SILOUETTES ON WEDNESDAY, NOVEMBER 12, SHE CAME BACK ABOUT A WEEK LATER WANTING HER MONEY BACK WHICH I DID NOT DO, OR AGREE TOI REMINDED HER ABOUT OUR NO REFUND POLICYSHE COMPLAINED ABOUT THAT.THE GLASSES WERE MADE ACCURATELY ACCORDING TO HER PRESCRIPTION, THE FRAME WAS OF HER CHOOSING, SHE SPENT SEVERAL HOURS SELECTING HER FRAMETHE FRAME FIT WELLWE ACTUALLY MADE HER LENSES TWICE, BUT ONLY CHARGED HER ONCE.NEVER ACCUSED HER OF LYING TO HER [redacted] , [redacted] [redacted] CREATIVE EYEWEAR [redacted] ***
[redacted] DECEMBER 30, 2014[redacted] ID [redacted]I RECEIVED YOUR LETTER, RIGHT BEFORE CHRISTMAS. I WISH TO ADDRESS SEVERAL ISSUES, FIRST-WE HAVE A PRINTED POLICY OF NO REFUNDS PLACED AROUND THE STORE. ALSO PLACED IN THE STORE ARE SIGNS STATEING PAYMENT IN FULL UPON ORDERING, THESE...
SIGNS HAVE BEEN IN PLACE FOR MANY YEARS. WE NEVER MAKE ANY ARRANGEMENTS THAT IF THE PATIENT DOESN'T LIKE THEIR GLASSES WE WILL REFUND OR REPLACE THEIR GLASSES WITH ANOTHER PAIR. ALL EYEGLASSES ARE CUSTOM MADE ACCORDING TO THE PATIENTSPRESCRIPTION.[redacted] CAME IN THE STORE ON SATURDAY SEPTEMBER 27, 2014 REQUESTING TO SEE SILHOUETTE BRAND DRILLED RIMLESS FRAMES. WE SHOWED HER THE PRODUCT SHEREQUESTED. WE ALSO SHOWED HER SEIKO AND CHARMANT LINE ART DRILLED RIMLESS FRAMES. SHE SPENT ABOUT AN HOUR LOOKING AT THESE FRAMES. SHE CAME BACK ON SATURDAY, OCTOBER 4 2014 AND SPENT ANOTHER HOUR BEFORE FINALLY SELECTING THE SILHOUETTE FRAME SHE ORIGIONALY ASKED FOR. I ORDERED THESE GLASSES ON MONDAY, OCTOBER 6, 2014. I CALLED HER ONE WEEEK LATER ON MONDAY OCTOBER 13, 2014 TO LET HER KNOW HER EYEGLASSES WERE READY. THE PURCHASE PRICE OF HER SILOUETTE EYEWEAR WAS $586.40, SHE CAME IN ON MONDAY, OCTOBER 20, 2014 AND PICKED UP HEREYEGLASSES. AFTER I DELIVERD THE EYEWEAR TO HER, SHE ORDERED LENSES TO BE PUT IN HER OLD FRAME. WE HAD PREVIOUSLY PUT LENSES IN THIS FRAME IN OCTOBER OF 2009. THE PRICE FOR THESE LENSES WERE $338.00. SHE PAID FOR THESE LENSES AND LEFT. WEORDERED THE LENSES IMMEDIATELY BECAUSE SHE IS ALWAYS IN A RUSH TO GET HER GLASSES. SHE CALLED LATER ON IN THE DAY AND SAID SHE COULDN'T SEE CLEARLY WITH HER NEW PRESCRIPTION. SHE CAME IN TWO DAYS LATER WITH A NEW PRESCRIPTION FROM THE SAME DOCTOR. WE REMADE BOTH PAIR OF LENSES AT NO CHARGE. SHE PICKED UP THE OLD FRAME WITH NEW LENSES A COUPLE OF DAYS LATER AND HER SILOUETTES ON WEDNESDAY,NOVEMBER 12, 2014. SHE CAME BACK ABOUT A WEEK LATER WANTING HER MONEY BACK WHICH I DID NOT DO, OR AGREE TO. I REMINDED HER ABOUT OUR NO REFUND POLICY. SHE COMPLAINED ABOUT THAT.THE GLASSES WERE MADE ACCURATELY ACCORDING TO HER PRESCRIPTION, THE FRAME WAS OF HER CHOOSING, SHE SPENT SEVERAL HOURS SELECTING HER FRAME. THE FRAME FIT WELL. WE ACTUALLY MADE HER LENSES TWICE, BUT ONLY CHARGED HER ONCE.I NEVER ACCUSED HER OF LYING TO HER [redacted].[redacted] CREATIVE EYEWEAR[redacted] DECEMBER 30, 2014[redacted] ID [redacted]I RECEIVED YOUR LETTER, RIGHT BEFORE CHRISTMAS. I WISH TO ADDRESS SEVERAL ISSUES. FIRST-WE HAVE A PRINTED POLICY OF NO REFUNDS PLACED AROUND THE STORE. ALSO PLACED IN THE STORE ARE SIGNS STATEING PAYMENT IN FULL UPON ORDERING. THESE SIGNS HAVE BEEN IN PLACE FOR MANY YEARS. WE NEVER MAKE ANY ARRANGEMENTS THAT IF THE PATIENT DOESN'T LIKE THEIR GLASSES WE WILL REFUND OR REPLACE THEIR GLASSES WITH ANOTHER PAIR. ALL EYEGLASSES ARE CUSTOM MADE ACCORDING TO THE PATIENTSPRESCRIPTION.[redacted] CAME IN THE STORE ON SATURDAY SEPTEMBER 27, 2014 REQUESTING TO SEE SILHOUETTE BRAND DRILLED RIMLESS FRAMES, WE SHOWED HER THE PRODUCT SHE REQUESTED. WE ALSO SHOWED HER SEIKO AND CHARMANT LINE ART DRILLED RIMLESS FRAMES. SHE SPENT ABOUT AN HOUR LOOKING AT THESE FRAMES. SHE CAME BACK ON SATURDAY, OCTOBER 4 2014 AND SPENT ANOTHER HOUR BEFORE FINALLY SELECTING THE SILHOUETTE FRAME SHE ORIGIONALY ASKED FOR. I ORDERED THESE GLASSES ON MONDAY, OCTOBER 6, 2014. I CALLED HER ONE WEEEK LATER ON MONDAY OCTOBER 13, 2014 TO LET HER KNOW HER EYEGLASSES WERE READY. THE PURCHASE PRICE OF HER SILOUETTE EYEWEAR WAS $586.40, SHE CAME IN ON MONDAY, OCTOBER 20, 2014 AND PICKED UP HEREYEGLASSES. AFTER I DELIVERD THE EYEWEAR TO HER, SHE ORDERED LENSES TO BE PUT IN HER OLD FRAME. WE HAD PREVIOUSLY PUT LENSES IN THIS FRAME IN OCTOBER OF 2009. THE PRICE FOR THESE LENSES WERE $338.00. SHE PAID FOR THESE LENSES AND LEFT. WE ORDERED THE LENSES IMMEDIATELY BECAUSE SHE IS ALWAYS IN A RUSH TO GET HER GLASSES. SHE CALLED LATER ON IN THE DAY AND SAID SHE COULDN'T SEE CLEARLY WITH HER NEW PRESCRIPTION. SHE CAME IN TWO DAYS LATER WITH A NEW PRESCRIPTION FROM THE SAME DOCTOR. WE REMADE BOTH PAIR OF LENSES AT NO CHARGE. SHE PICKED UP THE OLD FRAME WITH NEW LENSES A COUPLE OF DAYS LATER AND HER SILOUETTES ON WEDNESDAY, NOVEMBER 12, 2014. SHE CAME BACK ABOUT A WEEK LATER WANTING HER MONEY BACK WHICH I DID NOT DO, OR AGREE TO. I REMINDED HER ABOUT OUR NO REFUND POLICY. SHE COMPLAINED ABOUT THAT.THE GLASSES WERE MADE ACCURATELY ACCORDING TO HER PRESCRIPTION, THE FRAME WAS OF HER CHOOSING, SHE SPENT SEVERAL HOURS SELECTING HER FRAME. THE FRAME FIT WELL. WE ACTUALLY MADE HER LENSES TWICE, BUT ONLY CHARGED HER ONCE.NEVER ACCUSED HER OF LYING TO HER [redacted].[redacted] CREATIVE EYEWEAR[redacted]