Hello, I am currently working with Mr [redacted] and his mother to understand where the confusion is on the sale price of the [redacted] he purchased The original handwritten purchase order which is signed on April 26th is actually a hundred dollars higher than the finalized purchase order which he signed on April 29th Due to privacy laws I would rather not send the Revdex.com copies of this but have furnished them to his family As far as the interest rate goes, we unfortunately are not a banking institution and only a middleman for the banks to furnish loans to the consumer - we have no ability to dictate to the banks what they should and should not approve and at what rate they are to do business at The Finance Mgrs would only suggest that they have seen rates for certain terms but the clients rates would be determined by the bank based off of each individuals credit worthiness While investigating this claim the client was given every opportunity to not go through with the transaction and asked to make a call to discuss the matter with a family member After such conversation Mr [redacted] indicated to our Finance Dept that this option would work for him and decided to move forward with the purchase We are a fortunate Company which does not rely on pressuring our clients into making quick decisions and I apologize to Mr [redacted] that he felt pressured because he already set up Insurance and made the down payment, we most certainly would have refunded his deposit had he not wanted to move forward I am in discussions with Mr [redacted] and his mother and hope to be able to make them feel better about their buying decisions We strive for 100% Customer Satisfaction and it is unfortunate that we have not been able to provide that to Mr [redacted] thus far Please feel free to contact me with any other questions that you may have regarding this matterThanks, [redacted]
Good Morning, we are in the process of reaching out to [redacted] to clear up her concerns about the last Servicing she had at our Dealership In reviewing this concern with my Service Manager and the Service Advisor whom helped [redacted] , we had never charged [redacted] for a Diagnostic Road Test The charge was discussed as a possibility to further diagnose her issues, but never charged to her according to all of our documentation Certainly if [redacted] has a receipt showing that she paid $for this Road Test I would be happy to refund her if she is not happy with the outcome, but all we have documented is a charge for wiper blades and rear insert on her last Service with the concerns of her vibration It is customary for our business to charge a diagnostic fee when looking over a vehicle for an issue, but often credited towards the repair if the client chooses to fix the issue with us I will certainly update the Revdex.com when we make contact with the clientThank You,Jason H [redacted] GM Executive Honda
Hello, I am currently working with Mr. [redacted] and his mother to understand where the confusion is on the sale price of the 2012 [redacted] he purchased. The original handwritten purchase order which is signed on April 26th is actually a hundred dollars higher than the finalized purchase...
order which he signed on April 29th. Due to privacy laws I would rather not send the Revdex.com copies of this but have furnished them to his family. As far as the interest rate goes, we unfortunately are not a banking institution and only a middleman for the banks to furnish loans to the consumer - we have no ability to dictate to the banks what they should and should not approve and at what rate they are to do business at. The Finance Mgrs would only suggest that they have seen rates for certain terms but the clients rates would be determined by the bank based off of each individuals credit worthiness. While investigating this claim the client was given every opportunity to not go through with the transaction and asked to make a call to discuss the matter with a family member. After such conversation Mr. [redacted] indicated to our Finance Dept that this option would work for him and decided to move forward with the purchase. We are a fortunate Company which does not rely on pressuring our clients into making quick decisions and I apologize to Mr. [redacted] that he felt pressured because he already set up Insurance and made the down payment, we most certainly would have refunded his deposit had he not wanted to move forward. I am in discussions with Mr. [redacted] and his mother and hope to be able to make them feel better about their buying decisions. We strive for 100% Customer Satisfaction and it is unfortunate that we have not been able to provide that to Mr. [redacted] thus far. Please feel free to contact me with any other questions that you may have regarding this matter. Thanks,[redacted]
Good Morning, we are in the process of reaching out to [redacted] to clear up her concerns about the last Servicing she had at our Dealership. In reviewing this concern with my Service Manager and the Service Advisor whom helped [redacted], we had never charged [redacted] for a...
Diagnostic Road Test. The charge was discussed as a possibility to further diagnose her issues, but never charged to her according to all of our documentation. Certainly if [redacted] has a receipt showing that she paid $50 for this Road Test I would be happy to refund her if she is not happy with the outcome, but all we have documented is a charge for wiper blades and rear insert on her last Service with the concerns of her vibration. It is customary for our business to charge a diagnostic fee when looking over a vehicle for an issue, but often credited towards the repair if the client chooses to fix the issue with us. I will certainly update the Revdex.com when we make contact with the client. Thank You,Jason H[redacted]GM Executive Honda
Hello, I am sorry to hear about the unfortunate way that this situation was handled. Certainly there was a misprint on this vehicle and it was the only misprinted vehicle in the pamphlet of 34 New and Used vehicles that were featured in the ad. We did have a bunch of calls on...
the vehicle as it was priced almost $10,000 below what should have been printed. This was not an intentional procedure in attempts to bring people in to see this vehicle as it would turn everyone off when we told them it was a misprint and the vehicle is $10,000 more. I have pulled the Salesman in who interacted with this client to train him on getting a Manager involved immediately to explain the situation and apologize that he was not well informed about how to properly care for our clients in this situation. I would be very happy to reimburse Ms. [redacted] for her gas and time wasted for coming down to investigate the Subaru, but unfortunately we would not be able to honor the misprinted price and we have sold and delivered the vehicle to another client in the meantime since Ms. [redacted]' visit. Again we do not practice false advertising as was insinuated in the complaint and have had the Advertising Company which misprinted the price write a letter of apology for the misprint. We do strive for 100% customer satisfaction and certainly apologize that this misprint and a new salesman caused us not to be able to live up to our high standards.
Thank You,
Jason H[redacted]
GM Executive Honda
Hello, I am currently working with Mr [redacted] and his mother to understand where the confusion is on the sale price of the [redacted] he purchased The original handwritten purchase order which is signed on April 26th is actually a hundred dollars higher than the finalized purchase order which he signed on April 29th Due to privacy laws I would rather not send the Revdex.com copies of this but have furnished them to his family As far as the interest rate goes, we unfortunately are not a banking institution and only a middleman for the banks to furnish loans to the consumer - we have no ability to dictate to the banks what they should and should not approve and at what rate they are to do business at The Finance Mgrs would only suggest that they have seen rates for certain terms but the clients rates would be determined by the bank based off of each individuals credit worthiness While investigating this claim the client was given every opportunity to not go through with the transaction and asked to make a call to discuss the matter with a family member After such conversation Mr [redacted] indicated to our Finance Dept that this option would work for him and decided to move forward with the purchase We are a fortunate Company which does not rely on pressuring our clients into making quick decisions and I apologize to Mr [redacted] that he felt pressured because he already set up Insurance and made the down payment, we most certainly would have refunded his deposit had he not wanted to move forward I am in discussions with Mr [redacted] and his mother and hope to be able to make them feel better about their buying decisions We strive for 100% Customer Satisfaction and it is unfortunate that we have not been able to provide that to Mr [redacted] thus far Please feel free to contact me with any other questions that you may have regarding this matterThanks, [redacted]
Good Morning, we are in the process of reaching out to [redacted] to clear up her concerns about the last Servicing she had at our Dealership In reviewing this concern with my Service Manager and the Service Advisor whom helped [redacted] , we had never charged [redacted] for a Diagnostic Road Test The charge was discussed as a possibility to further diagnose her issues, but never charged to her according to all of our documentation Certainly if [redacted] has a receipt showing that she paid $for this Road Test I would be happy to refund her if she is not happy with the outcome, but all we have documented is a charge for wiper blades and rear insert on her last Service with the concerns of her vibration It is customary for our business to charge a diagnostic fee when looking over a vehicle for an issue, but often credited towards the repair if the client chooses to fix the issue with us I will certainly update the Revdex.com when we make contact with the clientThank You,Jason H [redacted] GM Executive Honda
Hello, I am currently working with Mr. [redacted] and his mother to understand where the confusion is on the sale price of the 2012 [redacted] he purchased. The original handwritten purchase order which is signed on April 26th is actually a hundred dollars higher than the finalized purchase...
order which he signed on April 29th. Due to privacy laws I would rather not send the Revdex.com copies of this but have furnished them to his family. As far as the interest rate goes, we unfortunately are not a banking institution and only a middleman for the banks to furnish loans to the consumer - we have no ability to dictate to the banks what they should and should not approve and at what rate they are to do business at. The Finance Mgrs would only suggest that they have seen rates for certain terms but the clients rates would be determined by the bank based off of each individuals credit worthiness. While investigating this claim the client was given every opportunity to not go through with the transaction and asked to make a call to discuss the matter with a family member. After such conversation Mr. [redacted] indicated to our Finance Dept that this option would work for him and decided to move forward with the purchase. We are a fortunate Company which does not rely on pressuring our clients into making quick decisions and I apologize to Mr. [redacted] that he felt pressured because he already set up Insurance and made the down payment, we most certainly would have refunded his deposit had he not wanted to move forward. I am in discussions with Mr. [redacted] and his mother and hope to be able to make them feel better about their buying decisions. We strive for 100% Customer Satisfaction and it is unfortunate that we have not been able to provide that to Mr. [redacted] thus far. Please feel free to contact me with any other questions that you may have regarding this matter. Thanks,[redacted]
Good Morning, we are in the process of reaching out to [redacted] to clear up her concerns about the last Servicing she had at our Dealership. In reviewing this concern with my Service Manager and the Service Advisor whom helped [redacted], we had never charged [redacted] for a...
Diagnostic Road Test. The charge was discussed as a possibility to further diagnose her issues, but never charged to her according to all of our documentation. Certainly if [redacted] has a receipt showing that she paid $50 for this Road Test I would be happy to refund her if she is not happy with the outcome, but all we have documented is a charge for wiper blades and rear insert on her last Service with the concerns of her vibration. It is customary for our business to charge a diagnostic fee when looking over a vehicle for an issue, but often credited towards the repair if the client chooses to fix the issue with us. I will certainly update the Revdex.com when we make contact with the client. Thank You,Jason H[redacted]GM Executive Honda
Hello, I am sorry to hear about the unfortunate way that this situation was handled. Certainly there was a misprint on this vehicle and it was the only misprinted vehicle in the pamphlet of 34 New and Used vehicles that were featured in the ad. We did have a bunch of calls on...
the vehicle as it was priced almost $10,000 below what should have been printed. This was not an intentional procedure in attempts to bring people in to see this vehicle as it would turn everyone off when we told them it was a misprint and the vehicle is $10,000 more. I have pulled the Salesman in who interacted with this client to train him on getting a Manager involved immediately to explain the situation and apologize that he was not well informed about how to properly care for our clients in this situation. I would be very happy to reimburse Ms. [redacted] for her gas and time wasted for coming down to investigate the Subaru, but unfortunately we would not be able to honor the misprinted price and we have sold and delivered the vehicle to another client in the meantime since Ms. [redacted]' visit. Again we do not practice false advertising as was insinuated in the complaint and have had the Advertising Company which misprinted the price write a letter of apology for the misprint. We do strive for 100% customer satisfaction and certainly apologize that this misprint and a new salesman caused us not to be able to live up to our high standards.
Thank You,
Jason H[redacted]
GM Executive Honda