Creative Feet

1) My name is [redacted] 2) We never received a 12ST notice3) We are attaching a list of all communication that was made in writingShould you require an actual "forwarded" copy - some are difficult to acquire without disclosing other customer emails and we have a privacy policy to protect our customers that makes us conscerned to sendI will need an actual EMAIL address and would prefer to also be provided with a phone number to call an actual person to get that emailThis way we know there is no possible method of spam-bots retrieving their personal information.In years, we've never had a complaint other than from a customer that actually sparked a phone call from the Revdex.com asking what we soldWhy? Because she complained that we would not sell to herShe wanted the Revdex.com to force us to sell to herHowever, that customer became verbally abusive and cost us hundreds of dollars in shipping back and forth to Australia and we were doneI want you to know that we do our best to treat all of our millions of customers with tender loving care and wish you a great day!I'd like to see a copy of your (1st notice) since I never received itI don't take things like this lightly and want to know if there was an issue that could be resolved.PS - Please REMOVE [redacted] from my name as I am NOT [redacted] ANDSPELL [redacted] correctly please :) Thanks!Dear [redacted] ,Considering that you have opted to report us to the Arizona Revdex.com, I'm going to write this reply with all details pertaining to it and will write it in a very specific way, so that I may post it on their sitePlease note that this will help us all (Revdex.com included) to see the timeline and communications, precisely how they transpiredBe sure to read the entire document so that you don't miss the reply messages that I am writing to you directly todayTo make this clear to all parties, I've indicated these (NEW NOTES) with (***) preceding each message.-----------------------------------------------------------------06/09/2...⇄ and capture immediatelySuccess: USDAddress: Address and postal code matchedCVV2: MatchOn June 9th the order was placed by [redacted] as shown above.*** When this order was placed had a notice on the Octi-HOOP page and had it up for months straight explaining these pointsShould [redacted] dispute this fact, and you need corroboration, I'm sure that I could request hundreds of my satisfied customers to write you letting you know this list is based in fact.This is a list that was up on the page, [redacted] viewed in order to place her order for the Octi-Hoops.1) Octi-Hoops are so popular that they are selling faster than we can produce them.2) If you order using [redacted] your card will be charged now as our site is not able to accept orders without taking payment.3) Call ###-###-#### to order to avoid charges being taken out so you can be placed in the QUE once your order rises to the top of the list, we'll call for payment.4) We had special notices showing our progress in resolving the incredible demand for this highly desired item5) We kept updating with the (update date) clearly visible and even used (YELLOW HIGHLIGHTED) text to make sure that no one would miss the notes on the stock issue.***I placed this list of details on the site so that customers would NOT ORDER without FULL DISCLOSURE so that we were given a little breathing room to continue servicing the customers that were ahead of them in the list of ordersWe are a small company with only full time employees and moved our company during the month of JuneWe notified all customers of our move in a newsletter shown here: [redacted] [redacted] 06/19/ Our site was showing that we were moving Creative Feet into a new location [redacted] updated her order06/19/201412:20:PM7PendingOcti-Hoops on back order approximately days[redacted] < [redacted] >Jun 19to CreativeWhenever I pay for something I don't expect to wait for more than a week to days Usually, mostbusinesses charge me the day before they ship You may return my money to my card, and cancelmy order.Thank You, [redacted] ###-###-#### [redacted] replied using the site's email and wrote:06/23/201412:15:PM3PendingHi [redacted] , I am responding to your emailI am sorry you would like to cancel your orderOn our website it does state that the Octi-Hoops are on back orderWe have been in the process (also very detailed newsletter/updates on site) of changing the company we have been using, and it has been a very lengthy process....one of which is about to end very soon, as we are waiting for the final approval on the Octi-Mold, and have a local company ready to start running them for us as soon as this final stage is complete - about 2-weeks yet - Creative Feet prides itself on a timely delivery of all the productsPlease also know that we are a legitimate company [redacted] has been in business for yearsRegards, [redacted] Note that Creative Feet's policy is to refund without questioning, we have spoken to [redacted] and she felt so bad to not just refund that dayIt was simply human error and the fact our email program placed all emails into a single group that were speaking about "Octi-Hoops" when Google suddenly created a "new Feature" and for about a week, we were unaware that some emails were going unattended.---------JULY/06/ [redacted] wrote: [redacted] < [redacted] >Jul 6to CreativeAttn: [redacted] ***Dear Ms [redacted] ***: First of all, my name was spelled correctly, lines above your, “Hi [redacted] .” Please pay attention to spelling a persons name correctly I also believe, “Dear Mrs [redacted] ,” to be the correct way to address someone you do not know personally.I have no problem with your product being on back order I have a problem with your using my money for weeks / months, before sending my product I am not interested in your problem concerning company updates on the computer, nor the change from one company to another to produce Octi-hoops You didn’t address my statement that most companies do not put their merchandise on a card until the day they ship the merchandise I also never suggested that you were not a legitimate company.I am restating my initial demand made on June 19th for you to return my money to my card, ($105.42) and cancel my orderYou have had my money in your possession for almost a month, and still cannot give me a date that I would receive your product.As a senior citizen, I am protected under the [redacted] ***e regulations ( [redacted] ***) Most companies return funds improperly charged to a customer’s card when asked Your failure to do so in this instance constitutes fraud I believe within working days money my should be back in my account It took you hours to put it on my card Please return my money or I will be forced to pursue legal action.Sincerely, [redacted] ###-###-####***July 6th was a SUNDAY and being the owner of the company and caring deeply for each and every one of my customers, I read emails so that if someone is sewing and needing a question answered they can get their project doneIt was a holiday weekend as well but I didn't want [redacted] to wait another second for a reply and not having access to her order or any other details regarding the order because she didn't "reply" to the other email so this was a "new" email I, [redacted] , president/CEO personally replied at around 12:00amSo my email was actually sent on Monday and is posted belowI knew the chaos we were going through and the demand that was placed on [redacted] during these months and wanted to be sure that (NOTHING) would stop us from getting [redacted] her moneyTo prevent any issues from getting in the way a phone call made to us from her would ensure a connection would be made and payment could be made.***I wrote: Dear Mrs [redacted] ,This is [redacted] , the owner of Creative Feet LLCI regret that you were answered in a manner that didn't appeal to you by my assistant [redacted] She's doing her best to deal with emails from valued customers like yourself with regards to the Octi-Hoop orders and the delay in shippingLet me state, you're welcome to a refund and I'm happy to make sure it happens todayIf that is your desire, we're here to do our best to keep all of my customers happy :)As for the processing of orders and receiving of payments for orders before items shipOur website is automatic and processes orders as they come in as are most sitesBecause of this fact, we posted on the Octi-Hoops page that all orders received will be delayed and have done our best to keep everyone apprised of the details as they are updatedYou may have missed the statement on our site, where it talks about the backorder situation when you placed your order and this update has continued to change monthly for close to year.I know our situation is of little concern to you but it is a valid situation that is coming close to it's conclusionWe are awaiting an update from the company that is making our mold which will enable us to produce the Octi-Hoops fast enough to keep up with the incredible demandI hope to hear from them as early as today with an update as to when the mold will be completeThey took all of last week off, and I have been patiently awaiting their return from the 4th of July holiday.We are not in violation of any laws and I feel terrible that you felt the need to post anything about laws as I LOVE each and everyone of my customers so very muchI create my products to help those with physical and visual impairment and am a genuinely loving and caring person [redacted] is also a very kind person and however she addressed you, I'm sure it was meant in the kindest and most respectful mannerI know once she reads how her reply affected you that she'll be heart broken.All this said, I am here to do what you want and have never "held" anyone's money without full acknowledgement up-front and I really don't like taking payment before shipping but sometimes it is unavoidableNow, in order to return funds to you, because we protect our customers, we do not store your information - we'll need to speak with you to retrieve the data in order to refund youIn order to proceed, please call us###-###-#### but we are not open yet as we are located in AZ(call between 10:00-4:MST) Or, you may provide me with your phone number and I'll call you to handle this now.All that said, we are very close to having the hoops in-stock, the waiting is almost over! :) If you want to remain on the wait-list, and for us to call or email you once your hoop is in, let me knowI am not the one that handles the orders and it's even possible your hoop is scheduled to arrive any dayI am hoping that this situation hasn't made you not want the order but if it has, I am here to assist you whenever and however you need.Most Fondly, [redacted] CEO/Inventor/Educator/AuthorCreative Feet LLC [redacted] 08/25/- I phoned [redacted] at 7:30am from StLouis, MO***I was made aware that [redacted] had not been paid on 08/25/I was very upset to hear that she still had not been provided payment and this is why it hadn't:As with Murphy's Law, another "new update" was made but this one was to our Voicemail service and it was a whopper! I called our voicemail service to place an "away message" on our voicemail letting callers know Creative Feet, LLC was closed in order to attend an annual event called [redacted] ***When I called, in order to change our message, it forced me to review "Skipped messages" The new update they made caused a terrible thing to happen.If all lines were busy, instead of recording a customer's message as a "new" message it placed the voicemail message into "Skipped Messages" and therefore would not come up the same way when we retrieved our messagesI discovered unheard messages and on 08/18/ [redacted] left a voicemail that we were unaware was left until that moment[redacted] , you made a statement asking why I asked you to call when the phone number was on all emails and I want you to know that my reason for that, was we were so busy and sometimes people are not home and don't have their credit cards on themThis request was to ensure there wouldn't be any phone tagHowever, we were unaware of our phone system issue and, as you're aware, I called and spoke with you.I returned from our business trip and it is Saturday, Monday is a national holiday (we will be open) however, we'll be unable to mail your check because the [redacted] will be closedHowever, your check will be in the mailbox no matter what on Monday[redacted] All of this said, we regret that you've had so many issues, first, not seeing our message about calling to order so your money wouldn't be charged before the order shipped, second, [redacted] misspelling your most unusual spelling of [redacted] , I understand as my name is constantly spelled " [redacted] " instead of "***", I giggle now, after years of it3rd, your email messages being mixed up inside of a grouped message box, 4th our voicemail service changing, making your phone messages not being receivedKnow this, your hoop would have shipped out to you on 08/01/as your name rose to the top that day - with a month wait-time, some people waited monthsAll orders that were on our wait-list that didn't require callbacks have shippedThe Octi-Hoop backorder issue has been resolved, Creative Feet and Octi-Hoops were just picked up by most Baby Lock dealers worldwide and you're welcome to order from any of them, should despite these human errors and unavoidable issues not have made you no longer want to do all that the Octi-Hoops offer.I send this and your check with a sincere ((((HUG)))) and wish you a lifetime free of other humans having that human imperfection issue;) I almost forgot, you did not provide an address in the email that I am replying toYou only wrote: "I am leaving for NC today You may mail a check to me at this address." We need to know what "THIS" address actually is.Octi-Hoops retail in stores for $121.50PS should you reply today, I'll probably not reply as I'm going to spend at least part of this Saturday with family and friendsEnjoy your Labor Day weekend, may you be surrounded by those who love and adore you***Remember without your "THIS" address sent in a reply to this email, we will not be able to mail that check.Have a Blessed day, [redacted] president/CEOCreative Feet LLC

1) My name is [redacted]2) We never received a 12ST notice3) We are attaching a list of all communication that was made in writing. Should you require an actual "forwarded" copy - some are difficult to acquire without disclosing other customer emails and we have a privacy policy to protect...

our customers that makes us conscerned to send. I will need an actual EMAIL address and would prefer to also be provided with a phone number to call an actual person to get that email. This way we know there is no possible method of spam-bots retrieving their personal information.In 26 years, we've never had a complaint other than 1 from a customer that actually sparked a phone call from the Revdex.com asking what we sold. Why? Because she complained that we would not sell to her. She wanted the Revdex.com to force us to sell to her. However, that customer became verbally abusive and cost us hundreds of dollars in shipping back and forth to Australia and we were done. I want you to know that we do our best to treat all of our millions of customers with tender loving care and wish you a great day!I'd like to see a copy of your (1st notice) since I never received it. I don't take things like this lightly and want to know if there was an issue that could be resolved.PS - Please REMOVE [redacted] from my name as I am NOT [redacted]. AND.... SPELL [redacted] correctly please :) Thanks!Dear [redacted],Considering that you have opted to report us to the Arizona Revdex.com, I'm going to write this reply with all details pertaining to it and will write it in a very specific way, so that I may post it on their site. Please note that this will help us all (Revdex.com included) to see the timeline and communications, precisely how they transpired. Be sure to read the entire document so that you don't miss the reply messages that I am writing to you directly today. To make this clear to all parties, I've indicated these (NEW NOTES) with ([redacted]) preceding each message.-----------------------------------------------------------------06/09/2...⇄ AM84585Authorize and capture immediatelySuccess: 105.42 USDAddress: Address and postal code matchedCVV2: MatchOn June 9th the order was placed by [redacted] as shown above.[redacted] When this order was placed had a notice on the Octi-HOOP page and had it up for 7 months straight explaining these points. Should [redacted] dispute this fact, and you need corroboration, I'm sure that I could request hundreds of my satisfied customers to write you letting you know this list is based in fact.This is a list that was up on the page, [redacted] viewed in order to place her order for the Octi-Hoops.1) Octi-Hoops are so popular that they are selling faster than we can produce them.2) If you order using [redacted] your card will be charged now as our site is not able to accept orders without taking payment.3) Call ###-###-#### to order to avoid charges being taken out so you can be placed in the QUE once your order rises to the top of the list, we'll call for payment.4) We had special notices showing our progress in resolving the incredible demand for this highly desired item. 5) We kept updating with the (update date) clearly visible and even used (YELLOW HIGHLIGHTED) text to make sure that no one would miss the notes on the stock issue.[redacted]I placed this list of details on the site so that customers would NOT ORDER without FULL DISCLOSURE so that we were given a little breathing room to continue servicing the customers that were ahead of them in the list of orders. We are a small company with only 2 full time employees and moved our company during the month of June. We notified all customers of our move in a newsletter shown here:  [redacted] [redacted] 06/19/2014  Our site was showing that we were moving Creative Feet into a new location [redacted] updated her order06/19/201412:20:18 PM7PendingOcti-Hoops on back order approximately 30 days.[redacted] <[redacted]>Jun 19to CreativeWhenever I pay for something I don't expect to wait for more than a week to 10 days.  Usually, mostbusinesses charge me the day before they ship.  You may return my money to my card, and cancelmy order.Thank You,[redacted]###-###-####[redacted] replied using the site's email and wrote:06/23/201412:15:36 PM3PendingHi [redacted], I am responding to your email. I am sorry you would like to cancel your order. On our website it does state that the Octi-Hoops are on back order. We have been in the process (also very detailed newsletter/updates on site) of changing the company we have been using, and it has been a very lengthy process....one of which is about to end very soon, as we are waiting for the final approval on the Octi-Mold, and have a local company ready to start running them for us as soon as this final stage is complete - about 2-3 weeks yet - Creative Feet prides itself on a timely delivery of all the products. Please also know that we are a legitimate company. [redacted] has been in business for 26 years. Regards, [redacted]Note that Creative Feet's policy is to refund without questioning, we have spoken to [redacted] and she felt so bad to not just refund that day. It was simply human error and the fact our email program placed all emails into a single group that were speaking about "Octi-Hoops" when Google suddenly created a "new Feature" and for about a week, we were unaware that some emails were going unattended.---------JULY/06/2014 [redacted] wrote:[redacted] <[redacted]>Jul 6to CreativeAttn: [redacted]Dear Ms. [redacted]: First of all, my name was spelled correctly, 3 lines above your, “Hi [redacted].”  Please pay attention to spelling a persons name correctly.  I also believe, “Dear Mrs. [redacted],” to be the correct way to address someone you do not know personally.I have no problem with your product being on back order.  I have a problem with your using my money for weeks / months, before sending my product.  I am not interested in your problem concerning company updates on the computer, nor the change from one company to another to produce Octi-hoops.  You didn’t address my statement that most companies do not put their merchandise on a card until the day they ship the merchandise.  I also never suggested that you were not a legitimate company.I am restating my initial demand made on June 19th for you to return my money to my card, ($105.42) and cancel my order. You have had my money in your possession for almost a month, and still cannot give me a date that I would receive your product.As a senior citizen, I am protected under the [redacted]e regulations ([redacted]).  Most companies return funds improperly charged to a customer’s card when asked.  Your failure to do so in this instance constitutes fraud.  I believe within 2 working days money my should be back in my account.  It took you hours to put it on my card.   Please return my money or I will be forced to pursue legal action.Sincerely,[redacted]###-###-####[redacted]July 6th was a SUNDAY and being the owner of the company and caring deeply for each and every one of my customers, I read emails so that if someone is sewing and needing a question answered they can get their project done. It was a holiday weekend as well but I didn't want [redacted] to wait another second for a reply and not having access to her order or any other details regarding the order because she didn't "reply" to the other email so this was a "new" email I, [redacted], president/CEO personally replied at around 12:00am. So my email was actually sent on Monday and is posted below. I knew the chaos we were going through and the demand that was placed on [redacted] during these months and wanted to be sure that (NOTHING) would stop us from getting [redacted] her money. To prevent any issues from getting in the way a phone call made to us from her would ensure a connection would be made and payment could be made.[redacted]I wrote: Dear Mrs. [redacted],This is [redacted], the owner of Creative Feet LLC. I regret that you were answered in a manner that didn't appeal to you by my assistant [redacted]. She's doing her best to deal with emails from valued customers like yourself with regards to the Octi-Hoop orders and the delay in shipping. Let me state, you're welcome to a refund and I'm happy to make sure it happens today. If that is your desire, we're here to do our best to keep all of my customers happy :)As for the processing of orders and receiving of payments for orders before items ship. Our website is automatic and processes orders as they come in as are most sites. Because of this fact, we posted on the Octi-Hoops page that all orders received will be delayed and have done our best to keep everyone apprised of the details as they are updated. You may have missed the statement on our site, where it talks about the backorder situation when you placed your order and this update has continued to change monthly for close to 1 year.I know our situation is of little concern to you but it is a valid situation that is coming close to it's conclusion. We are awaiting an update from the company that is making our mold which will enable us to produce the Octi-Hoops fast enough to keep up with the incredible demand. I hope to hear from them as early as today with an update as to when the mold will be complete. They took all of last week off, and I have been patiently awaiting their return from the 4th of July holiday.We are not in violation of any laws and I feel terrible that you felt the need to post anything about laws as I LOVE each and everyone of my customers so very much. I create my products to help those with physical and visual impairment and am a genuinely loving and caring person. [redacted] is also a very kind person and however she addressed you, I'm sure it was meant in the kindest and most respectful manner. I know once she reads how her reply affected you that she'll be heart broken.All this said, I am here to do what you want and have never "held" anyone's money without full acknowledgement up-front and I really don't like taking payment before shipping but sometimes it is unavoidable. Now, in order to return funds to you, because we protect our customers, we do not store your information - we'll need to speak with you to retrieve the data in order to refund you. In order to proceed, please call us###-###-#### but we are not open yet as we are located in AZ. (call between 10:00-4:00 MST) Or, you may provide me with your phone number and I'll call you to handle this now.All that said, we are very close to having the hoops in-stock, the waiting is almost over! :) If you want to remain on the wait-list, and for us to call or email you once your hoop is in, let me know. I am not the one that handles the orders and it's even possible your hoop is scheduled to arrive any day. I am hoping that this situation hasn't made you not want the order but if it has, I am here to assist you whenever and however you need.Most Fondly,[redacted]CEO/Inventor/Educator/AuthorCreative Feet LLC[redacted]08/25/2014 - I phoned [redacted] at 7:30am from St. Louis, MO[redacted]I was made aware that [redacted] had not been paid on 08/25/2014 I was very upset to hear that she still had not been provided payment and this is why it hadn't:As with Murphy's Law, another "new update" was made but this one was to our Voicemail service and it was a whopper! I called our voicemail service to place an "away message" on our voicemail letting callers know Creative Feet, LLC was closed in order to attend an annual event called [redacted]. When I called, in order to change our message, it forced me to review "Skipped messages" The new update they made caused a terrible thing to happen.If all lines were busy, instead of recording a customer's message as a "new" message it placed the voicemail message into "Skipped Messages" and therefore would not come up the same way when we retrieved our messages. I discovered 32 unheard messages and on 08/18/2014 [redacted] left a voicemail that we were unaware was left until that moment.[redacted], you made a statement asking why I asked you to call when the phone number was on all emails and I want you to know that my reason for that, was we were so busy and sometimes people are not home and don't have their credit cards on them. This request was to ensure there wouldn't be any phone tag. However, we were unaware of our phone system issue and, as you're aware, I called and spoke with you.I returned from our business trip and it is Saturday, Monday is a national holiday (we will be open) however, we'll be unable to mail your check because the [redacted] will be closed. However, your check will be in the mailbox no matter what on Monday.[redacted] All of this said, we regret that you've had so many issues, first, not seeing our message about calling to order so your money wouldn't be charged before the order shipped, second, [redacted] misspelling your most unusual spelling of [redacted], I understand as my name is constantly spelled "[redacted]" instead of "[redacted]", I giggle now, after  51 years of it... 3rd, your email messages being mixed up inside of a grouped message box, 4th our voicemail service changing, making your phone messages not being received. Know this, your hoop would have shipped out to you on 08/01/2014 as your name rose to the top that day - with a 2 month wait-time, some people waited 4 months. All orders that were on our wait-list that didn't require callbacks have shipped. The Octi-Hoop backorder issue has been resolved, Creative Feet and Octi-Hoops were just picked up by most Baby Lock dealers worldwide and you're welcome to order from any of them, should despite these human errors and unavoidable issues not have made you no longer want to do all that the Octi-Hoops offer.I send this and your check with a sincere ((((HUG)))) and wish you a lifetime free of other humans having that human imperfection issue;)  I almost forgot, you did not provide an address in the email that I am replying to. You only wrote: "I am leaving for NC today.  You may mail a check to me at this address." We need to know what "THIS" address actually is.Octi-Hoops retail in stores for $121.50PS should you reply today, I'll probably not reply as I'm going to spend at least part of this Saturday with family and friends. Enjoy your Labor Day weekend, may you be surrounded by those who love and adore you. [redacted]Remember without your "THIS" address sent in a reply to this email, we will not be able to mail that check.Have a Blessed day,[redacted]president/CEOCreative Feet LLC

1) My name is [redacted]2) We never received a 12ST notice3) We are attaching a list of all communication that was made in writing. Should you require an actual "forwarded" copy - some are difficult to acquire without disclosing other customer emails and we have a privacy policy to protect...

our customers that makes us conscerned to send. I will need an actual EMAIL address and would prefer to also be provided with a phone number to call an actual person to get that email. This way we know there is no possible method of spam-bots retrieving their personal information.In 26 years, we've never had a complaint other than 1 from a customer that actually sparked a phone call from the Revdex.com asking what we sold. Why? Because she complained that we would not sell to her. She wanted the Revdex.com to force us to sell to her. However, that customer became verbally abusive and cost us hundreds of dollars in shipping back and forth to Australia and we were done. I want you to know that we do our best to treat all of our millions of customers with tender loving care and wish you a great day!I'd like to see a copy of your (1st notice) since I never received it. I don't take things like this lightly and want to know if there was an issue that could be resolved.PS - Please REMOVE [redacted] from my name as I am NOT [redacted]. AND.... SPELL [redacted] correctly please :) Thanks!Dear [redacted],Considering that you have opted to report us to the Arizona Revdex.com, I'm going to write this reply with all details pertaining to it and will write it in a very specific way, so that I may post it on their site. Please note that this will help us all (Revdex.com included) to see the timeline and communications, precisely how they transpired. Be sure to read the entire document so that you don't miss the reply messages that I am writing to you directly today. To make this clear to all parties, I've indicated these (NEW NOTES) with ([redacted]) preceding each message.-----------------------------------------------------------------06/09/2...⇄ AM84585Authorize and capture immediatelySuccess: 105.42 USDAddress: Address and postal code matchedCVV2: MatchOn June 9th the order was placed by [redacted] as shown above.[redacted] When this order was placed had a notice on the Octi-HOOP page and had it up for 7 months straight explaining these points. Should [redacted] dispute this fact, and you need corroboration, I'm sure that I could request hundreds of my satisfied customers to write you letting you know this list is based in fact.This is a list that was up on the page, [redacted] viewed in order to place her order for the Octi-Hoops.1) Octi-Hoops are so popular that they are selling faster than we can produce them.2) If you order using [redacted] your card will be charged now as our site is not able to accept orders without taking payment.3) Call ###-###-#### to order to avoid charges being taken out so you can be placed in the QUE once your order rises to the top of the list, we'll call for payment.4) We had special notices showing our progress in resolving the incredible demand for this highly desired item. 5) We kept updating with the (update date) clearly visible and even used (YELLOW HIGHLIGHTED) text to make sure that no one would miss the notes on the stock issue.[redacted]I placed this list of details on the site so that customers would NOT ORDER without FULL DISCLOSURE so that we were given a little breathing room to continue servicing the customers that were ahead of them in the list of orders. We are a small company with only 2 full time employees and moved our company during the month of June. We notified all customers of our move in a newsletter shown here:  [redacted] 06/19/2014  Our site was showing that we were moving Creative Feet into a new location [redacted] updated her order06/19/201412:20:18 PM7PendingOcti-Hoops on back order approximately 30 days.[redacted] <[redacted]>Jun 19to CreativeWhenever I pay for something I don't expect to wait for more than a week to 10 days.  Usually, mostbusinesses charge me the day before they ship.  You may return my money to my card, and cancelmy order.Thank You,[redacted]###-###-####[redacted] replied using the site's email and wrote:06/23/201412:15:36 PM3PendingHi [redacted], I am responding to your email. I am sorry you would like to cancel your order. On our website it does state that the Octi-Hoops are on back order. We have been in the process (also very detailed newsletter/updates on site) of changing the company we have been using, and it has been a very lengthy process....one of which is about to end very soon, as we are waiting for the final approval on the Octi-Mold, and have a local company ready to start running them for us as soon as this final stage is complete - about 2-3 weeks yet - Creative Feet prides itself on a timely delivery of all the products. Please also know that we are a legitimate company. [redacted] has been in business for 26 years. Regards, [redacted]Note that Creative Feet's policy is to refund without questioning, we have spoken to [redacted] and she felt so bad to not just refund that day. It was simply human error and the fact our email program placed all emails into a single group that were speaking about "Octi-Hoops" when Google suddenly created a "new Feature" and for about a week, we were unaware that some emails were going unattended.---------JULY/06/2014 [redacted] wrote:[redacted] <[redacted]>Jul 6to CreativeAttn: [redacted]Dear Ms. [redacted]: First of all, my name was spelled correctly, 3 lines above your, “Hi [redacted].”  Please pay attention to spelling a persons name correctly.  I also believe, “Dear Mrs. [redacted],” to be the correct way to address someone you do not know personally.I have no problem with your product being on back order.  I have a problem with your using my money for weeks / months, before sending my product.  I am not interested in your problem concerning company updates on the computer, nor the change from one company to another to produce Octi-hoops.  You didn’t address my statement that most companies do not put their merchandise on a card until the day they ship the merchandise.  I also never suggested that you were not a legitimate company.I am restating my initial demand made on June 19th for you to return my money to my card, ($105.42) and cancel my order. You have had my money in your possession for almost a month, and still cannot give me a date that I would receive your product.As a senior citizen, I am protected under the [redacted]e regulations ([redacted]).  Most companies return funds improperly charged to a customer’s card when asked.  Your failure to do so in this instance constitutes fraud.  I believe within 2 working days money my should be back in my account.  It took you hours to put it on my card.   Please return my money or I will be forced to pursue legal action.Sincerely,[redacted]###-###-####[redacted]July 6th was a SUNDAY and being the owner of the company and caring deeply for each and every one of my customers, I read emails so that if someone is sewing and needing a question answered they can get their project done. It was a holiday weekend as well but I didn't want [redacted] to wait another second for a reply and not having access to her order or any other details regarding the order because she didn't "reply" to the other email so this was a "new" email I, [redacted], president/CEO personally replied at around 12:00am. So my email was actually sent on Monday and is posted below. I knew the chaos we were going through and the demand that was placed on [redacted] during these months and wanted to be sure that (NOTHING) would stop us from getting [redacted] her money. To prevent any issues from getting in the way a phone call made to us from her would ensure a connection would be made and payment could be made.[redacted]I wrote: Dear Mrs. [redacted],This is [redacted], the owner of Creative Feet LLC. I regret that you were answered in a manner that didn't appeal to you by my assistant [redacted]. She's doing her best to deal with emails from valued customers like yourself with regards to the Octi-Hoop orders and the delay in shipping. Let me state, you're welcome to a refund and I'm happy to make sure it happens today. If that is your desire, we're here to do our best to keep all of my customers happy :)As for the processing of orders and receiving of payments for orders before items ship. Our website is automatic and processes orders as they come in as are most sites. Because of this fact, we posted on the Octi-Hoops page that all orders received will be delayed and have done our best to keep everyone apprised of the details as they are updated. You may have missed the statement on our site, where it talks about the backorder situation when you placed your order and this update has continued to change monthly for close to 1 year.I know our situation is of little concern to you but it is a valid situation that is coming close to it's conclusion. We are awaiting an update from the company that is making our mold which will enable us to produce the Octi-Hoops fast enough to keep up with the incredible demand. I hope to hear from them as early as today with an update as to when the mold will be complete. They took all of last week off, and I have been patiently awaiting their return from the 4th of July holiday.We are not in violation of any laws and I feel terrible that you felt the need to post anything about laws as I LOVE each and everyone of my customers so very much. I create my products to help those with physical and visual impairment and am a genuinely loving and caring person. [redacted] is also a very kind person and however she addressed you, I'm sure it was meant in the kindest and most respectful manner. I know once she reads how her reply affected you that she'll be heart broken.All this said, I am here to do what you want and have never "held" anyone's money without full acknowledgement up-front and I really don't like taking payment before shipping but sometimes it is unavoidable. Now, in order to return funds to you, because we protect our customers, we do not store your information - we'll need to speak with you to retrieve the data in order to refund you. In order to proceed, please call us###-###-#### but we are not open yet as we are located in AZ. (call between 10:00-4:00 MST) Or, you may provide me with your phone number and I'll call you to handle this now.All that said, we are very close to having the hoops in-stock, the waiting is almost over! :) If you want to remain on the wait-list, and for us to call or email you once your hoop is in, let me know. I am not the one that handles the orders and it's even possible your hoop is scheduled to arrive any day. I am hoping that this situation hasn't made you not want the order but if it has, I am here to assist you whenever and however you need.Most Fondly,[redacted]CEO/Inventor/Educator/AuthorCreative Feet LLC[redacted]08/25/2014 - I phoned [redacted] at 7:30am from St. Louis, MO[redacted]I was made aware that [redacted] had not been paid on 08/25/2014 I was very upset to hear that she still had not been provided payment and this is why it hadn't:As with Murphy's Law, another "new update" was made but this one was to our Voicemail service and it was a whopper! I called our voicemail service to place an "away message" on our voicemail letting callers know Creative Feet, LLC was closed in order to attend an annual event called [redacted]. When I called, in order to change our message, it forced me to review "Skipped messages" The new update they made caused a terrible thing to happen.If all lines were busy, instead of recording a customer's message as a "new" message it placed the voicemail message into "Skipped Messages" and therefore would not come up the same way when we retrieved our messages. I discovered 32 unheard messages and on 08/18/2014 [redacted] left a voicemail that we were unaware was left until that moment.[redacted], you made a statement asking why I asked you to call when the phone number was on all emails and I want you to know that my reason for that, was we were so busy and sometimes people are not home and don't have their credit cards on them. This request was to ensure there wouldn't be any phone tag. However, we were unaware of our phone system issue and, as you're aware, I called and spoke with you.I returned from our business trip and it is Saturday, Monday is a national holiday (we will be open) however, we'll be unable to mail your check because the [redacted] will be closed. However, your check will be in the mailbox no matter what on Monday.[redacted] All of this said, we regret that you've had so many issues, first, not seeing our message about calling to order so your money wouldn't be charged before the order shipped, second, [redacted] misspelling your most unusual spelling of [redacted], I understand as my name is constantly spelled "[redacted]" instead of "[redacted]", I giggle now, after  51 years of it... 3rd, your email messages being mixed up inside of a grouped message box, 4th our voicemail service changing, making your phone messages not being received. Know this, your hoop would have shipped out to you on 08/01/2014 as your name rose to the top that day - with a 2 month wait-time, some people waited 4 months. All orders that were on our wait-list that didn't require callbacks have shipped. The Octi-Hoop backorder issue has been resolved, Creative Feet and Octi-Hoops were just picked up by most Baby Lock dealers worldwide and you're welcome to order from any of them, should despite these human errors and unavoidable issues not have made you no longer want to do all that the Octi-Hoops offer.I send this and your check with a sincere ((((HUG)))) and wish you a lifetime free of other humans having that human imperfection issue;)  I almost forgot, you did not provide an address in the email that I am replying to. You only wrote: "I am leaving for NC today.  You may mail a check to me at this address." We need to know what "THIS" address actually is.Octi-Hoops retail in stores for $121.50PS should you reply today, I'll probably not reply as I'm going to spend at least part of this Saturday with family and friends. Enjoy your Labor Day weekend, may you be surrounded by those who love and adore you. [redacted]Remember without your "THIS" address sent in a reply to this email, we will not be able to mail that check.Have a Blessed day,[redacted]president/CEOCreative Feet LLC