Creative Flooring Solutions of Virginia

Revdex.com720Moorefield Park Drive – Suite 300Richmond,Va23236Attn: Emilee Stevens Dear Ms [redacted] I will address this one line at a time “Company refused to put home items back the way they were before work was done,example: doors would not open or close over the new flooring.” This is an absolute statement I NEVERREFUSED anything to Ms [redacted] First of all, I was never made aware ofany issues until Mr [redacted] (realtor) called with two requests, one was abubble in the kitchen floor and the other was the doors not fitting properlyafter install My scheduling room triedmaking arrangements to have these issues dealt with the same day Mr [redacted] called me and was side tracked with Ms [redacted] saying the Kitchen vinyl waswrong I will get back to the kitchen vinyllater All the doors have been dealtwith and have ALL been placed back in positionGenerically carpet installers do not cut doors down because they do notcarry carpentry tools on their vans Itis a service that I can manage and we do charge to cut doors down As for the bubble in the kitchen, that toohas been repaired “Kitchen stove wasnot put back” I am not sure about this? Never did Mr [redacted] (the realtor) mentionto me I needed to move the original stove back into position My installers were instructed to pull thestove and re-set in place after installMy installers move and re-set appliances every day Was the stove in question the NEW stove thatwas delivered after the installation?? I am not going to get into brain surgery over the stove, I will be happyto refund the $I charged to pull and replace the stove Again, my installers confirmed with me theirpulled the stove and placed back into position what they moved Revdex.com - [redacted] “Shock absorbers underwasher/dryer were left on bathroom cabinet” Shock absorbers were placed back underwasher and dryer per my warranty departmentThis is the first I heard of this but my warranty department was madeaware of this and took care of it “The contact personasked if black & white vinyl would be acceptable, I replied yes; however,the vinyl used was a beige kitchen looking vinyl that I deemed inappropriatefor dining/foyer use...the company spokesperson (who was NOT the person Ioriginally spoke with) informed me that "in that price range, black &white was not available, “and then told me that "he had not installedblack & white vinyl in years”This is a statement and a newstatement all in one First of all, IWAS THE ONLY PERSON INVOLVED WITH MS [redacted] CONCERNING THE SELECTIONS andTHE PRICING! I identified myself eachtime I spoke to her and I communicated with her through email When discussing with Ms [redacted] the vinylselection process, SHE requested a black and white vinyl floor I told Ms [redacted] two things at that point,one, the cost in the quote that was sent to her (attached) was NOT a black andwhite floor and in today’s selections, there are very few Black and Whitefloors available in today’s patternsThis is a pattern of yesteryear and is not desired in today’sworld I highly recommended AGAINSThaving me find a black and white floor because she was trying to sell thehouse She accepted thisrecommendation and said “well since I amnot living in it myself, I guess it does not matter what I like” That was the end of that conversation untilshe brought up to me on the phone she was expecting a Black and White floor I tried to remind her of the conversation wehad a week earlier and the conversation went down from there The carpet and vinyl colors that wereinstalled into her home are our best most natural patterns used for newconstruction home models and for sale existing homes The Mr [redacted] completely agreed with meconcerning installing natural, non-offense patterns and colors since he was tryingto sell the home.Also be advised, the pattern that wasinstalled is the exact same pattern and cost that was sent to her in a writtenquote for her approval The only thingshe mentioned to me after reading my flooring quote was her very rude approachconcerning our request to have a professional plumber RE-SET the toilets She told me how “Stupid I was for making her deal with the plumber.” Not to get into any more confrontation withher, I AGREED to deal with the setting of the toilets and did not charge herfor this service That was a savings ofat least $to Ms [redacted] Sheseemed just fine to take that! “Allin all, this has been a horrendous experience and I don't feel that the commitmentto me was honoredI have the bill and have every intention of paying the bill;however, I want, at least, the items returned to their before installationcondition.”Revdex.com - [redacted] I am sorry that Ms [redacted] is mad at meand obviously quite mad at the world, but I have to say, I will be veryrelieved as well with this horrendous experience is closed I am aware of the death of her husband and Iam aware of her emotions in selling her home, however I do not feel this is agood excuse to verbally attack others with accusations and slander NEVER at any time was Ms [redacted] “REFUSED” service from thiscompany All her concerns with theappliances, the doors, the bubble, the plumbing and the kitchen floor discrepancywere ALL given immediate attention and managed Regards, [redacted] ***President – Creative Flooring Solutuions

Revdex.com720Moorefield Park Drive – Suite 300Richmond,Va. 23236Attn:  Emilee Stevens Dear Ms. [redacted]I will address this one line at a time.  1. “Company refused to put home items back the way they were before work was done,example: doors would not open or close over the new...

flooring.”  This is an absolute FALSE statement.  I NEVERREFUSED anything to Ms. [redacted].  First of all, I was never made aware ofany issues until Mr. [redacted] (realtor) called with two requests, one was abubble in the kitchen floor and the other was the doors not fitting properlyafter install.  My scheduling room triedmaking arrangements to have these issues dealt with the same day Mr. [redacted]called me and was side tracked with Ms. [redacted] saying the Kitchen vinyl waswrong.  I will get back to the kitchen vinyllater.  All the doors have been dealtwith and have ALL been placed back in position. Generically carpet installers do not cut doors down because they do notcarry carpentry tools on their vans.  Itis a service that I can manage and we do charge to cut doors down.  As for the bubble in the kitchen, that toohas been repaired.2.  “Kitchen stove wasnot put back”  I am not sure about this?  Never did Mr. [redacted] (the realtor) mentionto me I needed to move the original stove back into position.  My installers were instructed to pull thestove and re-set in place after install. My installers move and re-set appliances every day.  Was the stove in question the NEW stove thatwas delivered after the installation?? I am not going to get into brain surgery over the stove, I will be happyto refund the $12.00 I charged to pull and replace the stove.  Again, my installers confirmed with me theirpulled the stove and placed back into position what they moved.   Revdex.com - [redacted]  3.  “Shock absorbers underwasher/dryer were left on bathroom cabinet” Shock absorbers were placed back underwasher and dryer per my warranty department. This is the first I heard of this but my warranty department was madeaware of this and took care of it.  4.  “The contact personasked if black & white vinyl would be acceptable, I replied yes; however,the vinyl used was a beige kitchen looking vinyl that I deemed inappropriatefor dining/foyer use...the company spokesperson (who was NOT the person Ioriginally spoke with) informed me that "in that price range, black &white was not available, “and then told me that "he had not installedblack & white vinyl in 15 years”This is a FALSE statement and a newstatement all in one.  First of all, IWAS THE ONLY PERSON INVOLVED WITH MS. [redacted] CONCERNING THE SELECTIONS andTHE PRICING!  I identified myself eachtime I spoke to her and I communicated with her through email.  When discussing with Ms. [redacted] the vinylselection process, SHE requested a black and white vinyl floor.  I told Ms. [redacted] two things at that point,one, the cost in the quote that was sent to her (attached) was NOT a black andwhite floor and in today’s selections, there are very few Black and Whitefloors available in today’s patterns. This is a pattern of yesteryear and is not desired in today’sworld.  I highly recommended AGAINSThaving me find a black and white floor because she was trying to sell thehouse.  She accepted thisrecommendation and said “well since I amnot living in it myself, I guess it does not matter what I like”.  That was the end of that conversation untilshe brought up to me on the phone she was expecting a Black and White floor.  I tried to remind her of the conversation wehad a week earlier and the conversation went down from there.  The carpet and vinyl colors that wereinstalled into her home are our best most natural patterns used for newconstruction home models and for sale existing homes.  The Mr. [redacted] completely agreed with meconcerning installing natural, non-offense patterns and colors since he was tryingto sell the home.Also be advised, the pattern that wasinstalled is the exact same pattern and cost that was sent to her in a writtenquote for her approval.  The only thingshe mentioned to me after reading my flooring quote was her very rude approachconcerning our request to have a professional plumber RE-SET the toilets.  She told me how “Stupid I was for making her deal with the plumber.”  Not to get into any more confrontation withher, I AGREED to deal with the setting of the toilets and did not charge herfor this service.  That was a savings ofat least $175 to Ms. [redacted].  Sheseemed just fine to take that!5.  “Allin all, this has been a horrendous experience and I don't feel that the commitmentto me was honored. I have the bill and have every intention of paying the bill;however, I want, at least, the items returned to their before installationcondition.”Revdex.com - [redacted]  I am sorry that Ms. [redacted] is mad at meand obviously quite mad at the world, but I have to say, I will be veryrelieved as well with this horrendous experience is closed.  I am aware of the death of her husband and Iam aware of her emotions in selling her home, however I do not feel this is agood excuse to verbally attack others with false accusations and slander.  NEVER at any time was Ms. [redacted] “REFUSED” service from thiscompany.  All her concerns with theappliances, the doors, the bubble, the plumbing and the kitchen floor discrepancywere ALL given immediate attention and managed.  Regards,
[redacted]President – Creative Flooring Solutuions

Revdex.com720Moorefield Park Drive – Suite 300Richmond,Va. 23236Attn:  Emilee Stevens Dear Ms. [redacted]I will address this one line at a time.  1. “Company refused to put home items back the...

way they were before work was done,example: doors would not open or close over the new flooring.”  This is an absolute FALSE statement.  I NEVERREFUSED anything to Ms. [redacted].  First of all, I was never made aware ofany issues until Mr. [redacted] (realtor) called with two requests, one was abubble in the kitchen floor and the other was the doors not fitting properlyafter install.  My scheduling room triedmaking arrangements to have these issues dealt with the same day Mr. [redacted]called me and was side tracked with Ms. [redacted] saying the Kitchen vinyl waswrong.  I will get back to the kitchen vinyllater.  All the doors have been dealtwith and have ALL been placed back in position. Generically carpet installers do not cut doors down because they do notcarry carpentry tools on their vans.  Itis a service that I can manage and we do charge to cut doors down.  As for the bubble in the kitchen, that toohas been repaired.2.  “Kitchen stove wasnot put back”  I am not sure about this?  Never did Mr. [redacted] (the realtor) mentionto me I needed to move the original stove back into position.  My installers were instructed to pull thestove and re-set in place after install. My installers move and re-set appliances every day.  Was the stove in question the NEW stove thatwas delivered after the installation?? I am not going to get into brain surgery over the stove, I will be happyto refund the $12.00 I charged to pull and replace the stove.  Again, my installers confirmed with me theirpulled the stove and placed back into position what they moved.   Revdex.com - [redacted]  3.  “Shock absorbers underwasher/dryer were left on bathroom cabinet” Shock absorbers were placed back underwasher and dryer per my warranty department. This is the first I heard of this but my warranty department was madeaware of this and took care of it.  4.  “The contact personasked if black & white vinyl would be acceptable, I replied yes; however,the vinyl used was a beige kitchen looking vinyl that I deemed inappropriatefor dining/foyer use...the company spokesperson (who was NOT the person Ioriginally spoke with) informed me that "in that price range, black &white was not available, “and then told me that "he had not installedblack & white vinyl in 15 years”This is a FALSE statement and a newstatement all in one.  First of all, IWAS THE ONLY PERSON INVOLVED WITH MS. [redacted] CONCERNING THE SELECTIONS andTHE PRICING!  I identified myself eachtime I spoke to her and I communicated with her through email.  When discussing with Ms. [redacted] the vinylselection process, SHE requested a black and white vinyl floor.  I told Ms. [redacted] two things at that point,one, the cost in the quote that was sent to her (attached) was NOT a black andwhite floor and in today’s selections, there are very few Black and Whitefloors available in today’s patterns. This is a pattern of yesteryear and is not desired in today’sworld.  I highly recommended AGAINSThaving me find a black and white floor because she was trying to sell thehouse.  She accepted thisrecommendation and said “well since I amnot living in it myself, I guess it does not matter what I like”.  That was the end of that conversation untilshe brought up to me on the phone she was expecting a Black and White floor.  I tried to remind her of the conversation wehad a week earlier and the conversation went down from there.  The carpet and vinyl colors that wereinstalled into her home are our best most natural patterns used for newconstruction home models and for sale existing homes.  The Mr. [redacted] completely agreed with meconcerning installing natural, non-offense patterns and colors since he was tryingto sell the home.Also be advised, the pattern that wasinstalled is the exact same pattern and cost that was sent to her in a writtenquote for her approval.  The only thingshe mentioned to me after reading my flooring quote was her very rude approachconcerning our request to have a professional plumber RE-SET the toilets.  She told me how “Stupid I was for making her deal with the plumber.”  Not to get into any more confrontation withher, I AGREED to deal with the setting of the toilets and did not charge herfor this service.  That was a savings ofat least $175 to Ms. [redacted].  Sheseemed just fine to take that!5.  “Allin all, this has been a horrendous experience and I don't feel that the commitmentto me was honored. I have the bill and have every intention of paying the bill;however, I want, at least, the items returned to their before installationcondition.”Revdex.com - [redacted]  I am sorry that Ms. [redacted] is mad at meand obviously quite mad at the world, but I have to say, I will be veryrelieved as well with this horrendous experience is closed.  I am aware of the death of her husband and Iam aware of her emotions in selling her home, however I do not feel this is agood excuse to verbally attack others with false accusations and slander.  NEVER at any time was Ms. [redacted] “REFUSED” service from thiscompany.  All her concerns with theappliances, the doors, the bubble, the plumbing and the kitchen floor discrepancywere ALL given immediate attention and managed.  Regards,
[redacted]President – Creative Flooring Solutuions

Review: After carpet/vinyl was installed, company refused to put home items back the way they were before work was done, example: doors would not open or close over the new flooring, company wanted $20 per door to make them fit/clear; Kitchen stove was not put back; shock absorbers under washaer/dryer were left on bathroom cabinet; there were bubbles under the vinyl in the dining area; the contact person asked if black & white vinyl would be acceptable, I replied yes;however, the vinyl used was a beige kitchen looking vinyl that I deemed inappropriate for dining/foyer use...the company spokesperson (who was NOT the person I originally spoke with) informed me that "in that price range, black & white was not available,"and then told me that "he had not installed black & white vinyl in 15 years." All in all, this has been a horrendous experience and I don't feel that the commitment to me was honored. I have the bill and have every intention of paying the bill; however, I want, at least, the items returned to their before installation condition.Desired Settlement: My realtor and I put the kitchen range back where it belonged; however, I want the doors to open and close and I want the shock absorbers placed back beneath the washer and dryer.

Business

Response:

Revdex.com720Moorefield Park Drive – Suite 300Richmond,Va. 23236Attn: Emilee Stevens Dear Ms. [redacted]I will address this one line at a time. 1. “Company refused to put home items back the way they were before work was done,example: doors would not open or close over the new flooring.” This is an absolute FALSE statement. I NEVERREFUSED anything to Ms. [redacted]. First of all, I was never made aware ofany issues until Mr. [redacted] (realtor) called with two requests, one was abubble in the kitchen floor and the other was the doors not fitting properlyafter install. My scheduling room triedmaking arrangements to have these issues dealt with the same day Mr. [redacted]called me and was side tracked with Ms. [redacted] saying the Kitchen vinyl waswrong. I will get back to the kitchen vinyllater. All the doors have been dealtwith and have ALL been placed back in position. Generically carpet installers do not cut doors down because they do notcarry carpentry tools on their vans. Itis a service that I can manage and we do charge to cut doors down. As for the bubble in the kitchen, that toohas been repaired.2. “Kitchen stove wasnot put back” I am not sure about this? Never did Mr. [redacted] (the realtor) mentionto me I needed to move the original stove back into position. My installers were instructed to pull thestove and re-set in place after install. My installers move and re-set appliances every day. Was the stove in question the NEW stove thatwas delivered after the installation?? I am not going to get into brain surgery over the stove, I will be happyto refund the $12.00 I charged to pull and replace the stove. Again, my installers confirmed with me theirpulled the stove and placed back into position what they moved. Revdex.com - [redacted] 3. “Shock absorbers underwasher/dryer were left on bathroom cabinet” Shock absorbers were placed back underwasher and dryer per my warranty department. This is the first I heard of this but my warranty department was madeaware of this and took care of it. 4. “The contact personasked if black & white vinyl would be acceptable, I replied yes; however,the vinyl used was a beige kitchen looking vinyl that I deemed inappropriatefor dining/foyer use...the company spokesperson (who was NOT the person Ioriginally spoke with) informed me that "in that price range, black &white was not available, “and then told me that "he had not installedblack & white vinyl in 15 years”This is a FALSE statement and a newstatement all in one. First of all, IWAS THE ONLY PERSON INVOLVED WITH MS. [redacted] CONCERNING THE SELECTIONS andTHE PRICING! I identified myself eachtime I spoke to her and I communicated with her through email. When discussing with Ms. [redacted] the vinylselection process, SHE requested a black and white vinyl floor. I told Ms. [redacted] two things at that point,one, the cost in the quote that was sent to her (attached) was NOT a black andwhite floor and in today’s selections, there are very few Black and Whitefloors available in today’s patterns. This is a pattern of yesteryear and is not desired in today’sworld. I highly recommended AGAINSThaving me find a black and white floor because she was trying to sell thehouse. She accepted thisrecommendation and said “well since I amnot living in it myself, I guess it does not matter what I like”. That was the end of that conversation untilshe brought up to me on the phone she was expecting a Black and White floor. I tried to remind her of the conversation wehad a week earlier and the conversation went down from there. The carpet and vinyl colors that wereinstalled into her home are our best most natural patterns used for newconstruction home models and for sale existing homes. The Mr. [redacted] completely agreed with meconcerning installing natural, non-offense patterns and colors since he was tryingto sell the home.Also be advised, the pattern that wasinstalled is the exact same pattern and cost that was sent to her in a writtenquote for her approval. The only thingshe mentioned to me after reading my flooring quote was her very rude approachconcerning our request to have a professional plumber RE-SET the toilets. She told me how “Stupid I was for making her deal with the plumber.” Not to get into any more confrontation withher, I AGREED to deal with the setting of the toilets and did not charge herfor this service. That was a savings ofat least $175 to Ms. [redacted]. Sheseemed just fine to take that!5. “Allin all, this has been a horrendous experience and I don't feel that the commitmentto me was honored. I have the bill and have every intention of paying the bill;however, I want, at least, the items returned to their before installationcondition.”Revdex.com - [redacted] I am sorry that Ms. [redacted] is mad at meand obviously quite mad at the world, but I have to say, I will be veryrelieved as well with this horrendous experience is closed. I am aware of the death of her husband and Iam aware of her emotions in selling her home, however I do not feel this is agood excuse to verbally attack others with false accusations and slander. NEVER at any time was Ms. [redacted] “REFUSED” service from thiscompany. All her concerns with theappliances, the doors, the bubble, the plumbing and the kitchen floor discrepancywere ALL given immediate attention and managed. Regards,

[redacted]President – Creative Flooring Solutuions