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Creative Furniture Restoration

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Creative Furniture Restoration Reviews (2)

Review: On June **, 2013, I received a return call from [redacted] in response to a voicemail I left a few days prior concerning work on 2 pieces of furniture I wanted to restore. During the call we discussed having 2 pieces of furniture that my wife and I were interested in having restored as the pieces were my wifes great grandmother and grandmothers. During the conversation I sent him photos of the pieces (a chair and a table) he was engaging and outlined what he would be able to do with the pieces and gave me an estimate range of cost. I agreed to have him do the work and on June [redacted] he came and picked up the pieces of furniture. He gave my wife an invoice and asked for a deposit of $230.00. My wife gave him a check and he told her we would hear from him within 2-3 weeks when we would have to select the color of the wood finish for each piece. I have left him numerous messages inquiring on the status of the work: in June, July, August and Sept. I received 1 return call in the July timeframe. He spoke to my wife telling her he was running behind in his work because the humidity was slowing him down. I have not received any followup since. In addition, I also found out that he had moved his location to [redacted]. His phone number is still the same.Desired Settlement: I would like the pieces of furniture back and my deposit.

Business

Response:

We had gotten behind in work due to several factors including the weather, the storm last year and our recent move to a bigger and better facility. As all our work is hand done it is subject to many factors and sometimes it takes a long time but we make every effort to make every customer happy. We did take a very long time with this work and had just called the customer a few days ago (and spoke with his wife) and told her they would have the furniture by the end of this week. That commitment still stands. We will write a follow up when the furniture is delivered.

Consumer

Response:

We received a call from the company yesterday stating that the refinished furniture pieces would be delivered this morning. We just received the pieces and we are completely satisfied. The work was incredible and our furniture looks terrific. Although we had communication issues early on, I would use this company again to restore additional pieces of our furniture and would also recommend the comapany.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for your support.

Sincerely,

Review: Hired Creative Furniture Restoration to refinish an heirloom cabinet and a hall table, and to cover the tops of both with custom-cut glass. They refinished the furniture very nicely, and promptly. However, during delivery they broke a latch to one of the cabinet doors, and they discovered at the time of delivery that one of the pieces of glass (for the table) was the wrong size. They insisted on cash payment for the entire service at that time, but promised that they would return within the next two weeks to fix the door latch and deliver the correct-sized glass. I have now called them multiple times, and they have missed several promised appointments to complete the job. They did 90% of the work! But I'm left holding the bag for the remaining 10%, which to resolve is going cost additional hundreds of dollars, unless they complete the work.Desired Settlement: I simply want the job finished, and I don't want to have to make a dozen phone calls to get there.

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Description: FURNITURE REPAIR & REFINISH

Address: 154 Marine Street, Saint Albans, Vermont, United States, 11735-5608

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www.creativefurniturerestoration.com

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