Creative Imaginations Child Care Center Reviews (%countItem)
Creative Imaginations Child Care Center Rating
Address: 108 Route 13, Brookline, New Hampshire, United States, 03033-2527
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This complaint is in regards to a deposit put down for future daycare service that we have been trying to get a refund for over a month. In October of 2019 we put a deposit down of $240 to hold spots for our twins to begin care in August of 2020. However on April 29th we received an email stating they are no longer taking part time children and we would not be able to enroll them due to covid and financially needed to bring more money in. At this time she offered our $240 back. I asked if we could compromise and send them 4 days a week and the director said we could but we would have to start sending them in June, well before our planned time of August. I asked about pushing the date off given covid and she then said she would hold their spot until the first week of July but we would need to put an additional deposit down of $720.
Before sending the deposit I asked what would happen if July came and we were still uncomfortable sending our twins to daycare. She said on April 30th "Currently our families that are choosing to stay home through the virus are paying 50% to continue to hold their child's spot. This is an option you would have also once that time comes.". After asking for clarity she said on May 1st "I would be open to discussing things throughout May/June, however, if we are in a financial need to fill the spots in July we will have to move forward with the 50% or other candidates on our waiting list in order to ensure we do not put a significant strain on the business.". We then sent the deposit money in based on this information, no agreement was signed
On June 18th she reached out asking about our twins start date and we were not comfortable starting them so I asked about the 50% payments as previously discussed. She then said this was only while NH stay-at-home was in place and was no longer an option for us. We would need to pay 100% to hold the spots or lose them and the deposit.
Several email exchanges have occurred since and I have been trying to retain my deposit
Product_Or_Service: Daycare deposit
Refund She would not refund any claiming it was non-refundable but the contract we signed back on Oct 2019 did mention this policy or anything regarding a deposit handling. I was willing to only take 50% back but she would not agree to this until yesterday when I said I would seek other avenues. She is claiming she will have a check for 50% but not until July 24th between XX-XXX, I am doubting she will follow thru. At this point I want my full deposit of $960 back ASAP and mailed to my house.
Dear Consumer,
I am sorry that you are not satisfied with the services that you have been provided; however, in October 2019 when you initially inquired about care, you were informed that a two week non refundable deposit was required to hold your children's spot until we had an opening in August. At that time you expressed interest in starting sooner if space became available. In April 2019 we emailed to inform you that we would no longer be accepting part time infant or toddler enrollments due to business strains caused by COVID-19. A full refund of your $240 deposit was offered because we were unable to continue to provide services. You requested a compromise and asked to send them part time (4 days per week). I agreed to enroll the children four days per week with an additional deposit which would cover two full weeks at four days for the children, as required during enrollment. As documented in our email conversations, I explained that we would like to fill the spots in June, at which time you explained that you were not yet comfortable sending your children to care. I offered to hold their spots until the first full week of July and offered for you to make the deposit in two installments if it would ease any financial strain your family may be experiencing during COVID. You expressed that you wanted to submit the full deposit and asked what would happen if you were still not comfortable sending the children in July. I reiterated that the deposit would be nonrefundable and that I would have to reevaluate the payment scenario at that time. I expressed that our current families staying home were paying 50% and I indicated that you would have this opportunity as well and you submitted the additional deposit. I contacted you in June to discuss the children's start date, to which you indicated that you would not be able to pay the 50% tuition and requested to pay 25% until they begin, which would not be until at least after their one year appointment on August 24th. I indicated that the stay at home order for NH had been lifted and our families were now paying 100% tuition and that we would not be able to accept 25% and reiterated that if the children did not start in July we would need to reevaluate the circumstances. After several emails, we tried to accommodate and compromise by allowing you to pay 50% tuition for two weeks and then 100% tuition rates would apply. At this time you indicated that you were not comfortable sending the children until September and that you did not want to pay 100% tuition and requested your deposit back. I reiterated that the deposit was nonrefundable and after several emails we agreed to return 50% of the deposit by Friday July 24th as requested. We stand by this offer and the 50% deposit refund may be picked up in person on Friday July 24, 2020 between the hours of XX-X:XX as indicated in our email conversation on July 16, 2020. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
We feel as consumers we were lied to and misled on the information provided to us when putting the second deposit down. Had the expectations about spot holding percentages as it related to NH stay in place been provided to us, we would not have moved forward with putting the larger deposit down. What made this situation worse was the lack of a new contract that detailed all of these items. I feel that we were being taken advantage of due to the business financial issues during COVID.
The agreement on returning 50% of our deposit only came about after many emails asking for this resolution and was never agreed on until I said I would be contacting the Revdex.com and seeking legal avenues. At this time I was told I was harassing the business and they would consult their legal team if I sent any more emails and I could pick up the 50% deposit return only on Friday the 24th between XX-XXX. No other details were provided and the harassment statement left me no option of communication. I was never asked if this day/time worked for me.
Given the statement on harassment I feel very uncomfortable going to their place of business in person and do not wish to put myself in a potentially compromising situation. I also feel after so much time and effort put into all the communications and back/forth that I would like my full 100% deposit ($960) returned and mailed to my home address.
Dear Consumer,
I apologize that you are not satisfied with the outcome; however, we stand by our decision to return 50% of your deposit which can be picked up Friday July 24, 2020 between XX:XX-X:XX.
Thank you