They installed a sliding glass door in our new build December We have had problems with the door itself since installThe locking mechanism didn't work, it didn't slide properly, the weather stripping is coming out and it doesn't deal properly letting warm air in all day We filled out a warranty request with [redacted] who sent the contractor out to fixThey didn't fix the locking mechanism right away so we had to make alternate arrangements to lock our doorThis action taken by us to protect our new home and all of our assists apparently voided the warranty we had with them for the door and now they are refusing to fix anything on the door claiming home owner damage on the entire door We've contacted them to see if they will fix it, they come out, take pictures and say they will fix it and then they do nothingThey've been leading us on for seven months They need to fix the faulty door they installed in our home
I have been conducting business as a professional design artist for just short of years I have learned a great deal during those years on how to operate a business of this nature and have a series of company policies in place to cover myself, my artists and my company, but in all my years of service in this industry, I have never encountered a situation such as thisIn our Shoppe we have a sign posted that reads: "Custom order and Exchange Policy *Exchanges or returns for In-store Credit only, given within days with sales receiptSorry, NO cash/charge refunds will be given*No exchanges will be offered on custom order, altered or Seasonal items! We have an eclectic mix of Artists and offer a variety of uniquely handmade designs Many of our Artists are offer custom designs, colors options, resizing and monogram/embroidery For any custom order we require a non-refundable 50% down to begin your order, the balance is due when your order is complete, or you may choose to pay the entire balance at the time of your order, in the event someone other than yourself might need to pick up your finished creationYou may also bring in your own items for upcycling, repurposing, or repair If you have questions regarding any of our Design Artists, or policies, please ask, and we are happy to assist you!"From the home page of our website (Image attached): "We have an eclectic mix of Artists and offer a variety of uniquely handmade designs Many of our Artists are offer custom designs, colors options, resizing and monogram/embroidery For any custom order we require a non-refundable 50% of the approxvalue down to begin your order, the balance is due when your order is complete, or you may choose to pay the entire balance at the time of your order, in the event someone other than yourself might need to pick up your finished creationYou may also bring in your own items for upcycling, repurposing, or repair If you have questions regarding any of our Design Artists, Shoppe or custom order policies, please ask, and we are happy to assist you!" With regard to the complaint filed against me and Creative Juices Designs LLC.I, [redacted] accepted a custom order for [redacted] on Sunday, 9/13/15, at an art event that I was at in her area I explained a little bit of the process so that she understood it would take some time to prepare and why it needed to be designed in my studio I told her that for custom orders we require 50% up front and she indicted that she would just pay the entire balance so that I could ship it as soon as it was ready I also told her that it should be ready to ship in approxto business days, so she would know about when to expect it The shipping receipt I have for this item is dated 9/28/15.In my studio I created a test design on a less expensive metal piece, before creating [redacted] design, to determine the size and layout of the piece, which is common practice to ensure a quality end result Then I created the pewter design that she had ordered with the same quote I finished both of the pieces and set them out for my assistant prepare [redacted] order to be shipped, along with a hand written note (Image attached) from me for her to enjoy her original design, and the other design was to receive a price tag and be entered into inventory Sometime during this exchange, the note that I included made it’s way to the wrong bracelet, and that is the one that was shippedThe two handmade designs were different from the metal that was used to the way that they were finished and the bracelet that was accidentally shipped to [redacted] was not intended to be hers After receiving the wrong bracelet, [redacted] contacted me because she was upset that I used the same quote on another bracelet, of a different metal, different finish and different design style from the one that she ordered She decided that since her (handmade design) order was no longer “original” she no longer wanted the Although it is our policy that we do not issue refunds, I did refund 50% of her purchase as a show of good faith She was initially shipped the wrong bracelet, which was an error on me and my staff, and I made a judgement call not to issue a store credit with regard to this purchase The other 50% was for the design, materials and my time, which I dedicated to the custom order I completed for [redacted] that she no longer wanted Her chief complaints and reasons for cancelling where that it was taking so long and that it wasn't originalThis piece is a handmade design and the process is tedious, so to wait a couple of weeks is not uncommonand with the holidays approaching, I am currently have orders on the books at about weeks, as it tends to pick up this time of year The quote she wanted designed "what is essential is invisible to the eye" is from a novel "Le Petit Prince" by Antoine de Saint Exupery and is not an original quote of [redacted] Davis, so the only thing that makes it her original design is that I created it by hand, so it is unique and one of a kind Neither one of these reasons make my time, or materials invested any less costly, which is the reason we collect the 50% design commitment fee up front when we accept any custom order.I have phone records showing every phone call of MsDavis, that I had spoken with her or returned her calls regarding the design, up until recently where she decided to repeatedly continue to call me Shoppe to speak with me while I was teach a class, unable to take her call the morning in question I have called [redacted] to attempt resolve (prior to this complaint) and she only talks over me and refuses to listen to anything I have to say Also prior to filing this complaint, [redacted] has also taken to publicly ranting on social media (Image attached) and was even rude to one of my long time customers who was trying to make sense of [redacted] 's open, public criticism of my work I declined to comment in the social media ranting or reply to a customer complaint in this formatThank you for taking the time to look into this matter and I am sincerely sorry that it has come down to this I do look forward to a resolution and hope to hear from you soon[redacted] Owner & Lead Design ArtistCreative Juices Designs, LLC"There's so much you can do when you get your juices moving!"www.GetYourJuicesMoving.comEKimberly AveKimberly, WI 54136Monday-Thursday10AM-6PMFriday & Saturday:10AM-3PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe necklace was purchased for my daughters’ first child, my first grandchildIt was given to her in the hospital after the birthIt was a treasured memento given to a daughter from a mother on a blessed occasionIt has been turned into a bad memory.We came to the store for a service and paid in good faithIf there was nothing wrong with the repair, my daughter would be wearing it and no complaint would have been filed.The information provided by [redacted] ’s reply is completely false, including my nameThis is the type of unprofessional behavior we have dealt with.I believe this claim is not going to be satisfiedRegards, [redacted]
With regard to the complaint in question, The interpretation of the exchange in the report is quite inaccurate from the opening statement The necklace in question was brought to Creative Juices Artisan Shoppe by a gentleman named [redacted] Poppe on 1/8/ He asked if it could be repaired and he was told it would be ready in to business days, but would receive a call as soon as it was ready He was called on 1/18/indicating that his order was ready [redacted] allegedly stopped in one afternoon, between 3:- 3:50pm to pick up his order when I was not present, but did not pick up his order at that timeUpon my return, at 3:50, I was told that [redacted] wanted to speak to me regarding his repair so he would stop back My Artist on Staff knew nothing of his visit, and I was not present, so I can not speak to what may have transpired in my absence, except that our video surveillance has no record of complainant, [redacted] in our Shoppe on either of the dates she has out lined in her complaintThe first interaction I had with [redacted] was on Fri, 2/8/16, when she called to ask our hours, and indicated that she wanted to stop in to pick up the repaired necklace Our Shoppe is only open until 3pm on Fridays, however we were setting up for a private party, so I agreed that she could stop by after we were closed and pick up the necklace in question [redacted] stopped in to pick up the necklace, looked over the repair work and asked a lot of questions about the repair process and the repair charge I explained to her how the charges for repair are assessed and that each repair is unique and charged on a case by case basis, but always provide a customer with a quote if they request it and always call before proceeding if the charges would be differentIt was at this time that it was also suggested to her that an item that has been repaired is never as strong as it was in its original state and because this particular chain was so delicate and easily broken to begin with, she should look at purchasing a new, more durable chain After a lengthy discussion [redacted] left with the repaired necklace[redacted] returned within the hour that same day, after store close, with the necklace and a young woman accompanying herShe immediately began interrogating me as to what I was going to do about the repair and hurling insults as to the quality of the completed repairShe stated when she picked it up and looked it over earlier she couldn't see it because she didn't have contacts inWhen I looked over the necklace, there was nothing obviously wrong with it, and it hung like normal, so I asked her to show me the area of concern She could not find the problem that she alleged, however the young lady she brought with her pulled up a picture on her phone of a chain in a twisted position, not lying flatThere was nothing clearly wrong with the repair that they could find with the chain in the store and the picture that I was shown was not clear or indicative of any evident damage [redacted] then began carrying on about a woman named Hannah and a Groupon and that she was mad that she paid more for the repair service than she did for the necklace when she purchased it I explained to her that she paid for a service that was provided for this piece, and we (Creative Juices Designs LLC) have never dealt with a coupon or discount serviceI offered to take the necklace back and repair it again at no additional charge, however I already had other customers orders ahead of this repair because it was just before Valentine's Day and I would not even be able to look at this repair again until after Valentine's Day was over, so that she had a accurate time frame in which she could expect this item to be finished again I asked who to contact when of was finished and was told to contact [redacted] to pick it up when it was readyOn 2/23/16, [redacted] returned to Creative juices Artisan Shoppe, with a young man and a different young woman from the previous visit, as I was about to leave to inquire about the necklace I explained that it was not finished, but I had just looked at it earlier that day and began to prep work to repair it againShe began shouting the number of days it has taken to get this repair done and demanding to take the necklace I told her she was welcome to take it, and offered to get it for her from my studio but she refused because it was not finished She began to threaten me and speaking in a manner in which to try to intimidate me in front of a resident Artist, customers that were shopping and two of my children who had just arrived after school I asked her to take her necklace with her and leave, but she refused and she continued to shout threats at me on her way out the door, after which I told my staff, who were all present for this exchange, that if she returns in my absence they should contact the policeI still needed to leave briefly, to which I was already late, so I made my way out the door where I discovered [redacted] waiting outside my Shoppe, where she tried again to continue the confrontation to which I replied she could do what she needed to do as I was trying to leave and did not wish this confrontation to carry on in the front of my Shoppe She then proceeded to follow me in her vehicle from my Shoppe, the entire length of [redacted] Ave (approx ½ mile).In an effort to resolve this quickly, on 2/24/I called [redacted] ’s number from the original order for him to come and pick up the necklace I also drafted a letter to accompany the necklace (see attached) stating that I was done with this order and they were not welcome to return to my shoppe following this exchangeI had also contacted our local authorities at Fox Valley Metro regarding this order to protect my staff from any further incidents related to this order There was no reply ftom [redacted] on the 24th and at the suggestion from the officer I spoke with, we decided it best to send it certified mail, so we have proof that it was received and to avoid any further incidents at our ShoppeI then called [redacted] ’s number again 2/25/to let him know that it had been shipped and neither he, nor any of his party needed to stop in to my ShoppeThere was no reply to either of these phone messages until 2/26/16, in which I received a bizarre string of text messages (see attached image) stating that he hasn't heard from me since he stopped in, why would I have shipped it if it wasn't paid for and where did I send it to since he lived in [redacted] I am not sure why those two parties were not communicating about this order or how I got stuck in the middle, however the necklace was repaired, which was the service that was paid for and the customer who paid for it was happy with the repair when she left with it initially Once it left my Shoppe I am not certain what happened to this repair, nor am I responsible for itI also did my very best to accommodate [redacted] requests upon her return with complaint, including to repair it again even though she was not able to clearly indicate on the chain exactly what she wanted redone, once the initial repair was completeWe have our repair services and exchange/refund policies clearly posted on our website and posted near our register in store, in plain view for customersAs a business owner I also have my staff to look out for, who should be able to come to work feeling safe and comfortableI do not wish for her to return to my Shoppe nor is it acceptable under an circumstances for any customer to speak to my staff or myself in the derogatory manner that she thought she could come in here, to intimidate or threaten us into refunding her serviceShe paid for the service that she received, which was a necklace repair and I made every accommodation to try to satisfy this customer beyond the initial service, to this endI have also included a copy of the letter that was sent to [redacted] with the returned necklace and also provided to Fox Valley Metro with the incident report.To further offer my staff a comfortable work environment and peace of mind, Her photo from our surveillance system has been posted at our Shoppe along with all the pertinent details regarding this incident, including contact information for the reporting officer, so that all our staff & resident Artists will be informed of this occurrence and can handle any future occurrences at their discretion.Thank you for your time with this matter and please let me know if there are any additional detials you require to finalize this case Love handmade? We have creations from more than local artists at Creative Juices Artisan Shoppe in the HeART of the Valley atwww.fb.com/CJArtisanShoppe and if you are an artisan, designer or maker, we encourage you to apply! [redacted] , Artistic Designer & Owner Creative Juices Designs, LLCThere's so much you can do when you get your juices movingWww.GetYourJuicesMoving.com Www.Facebook.com/YourCreativeJuices Www.Pinterest.com/YCreativeJuices Www.Twitter.com/YCreativeJuices
I wanted a receipt for the canceled class that I was unable to go to because of a personal conflict in my scheduleThe owner explained to me that she has a policy that she does not return cost incurred with signing up and paying for a classThen I explained my situation again and said I simply forgot that I had this conflictI again politely asked for my money back, which would have been a credit to my charge cardShe decided to give me my money backI asked her for a paper copy receipt and she was unable to do soShe said that she would send me a receipt by e-mailI have since continued to check my emails, but have never gotten an e-mail receipt from her While still in the her store, I said if I don't receive a receipt from her that I will dispute her charge on my charge cardShe said to go ahead and dispute itI have since had to do just that
I received this most recent communication from *** ***, referred to in my previous reply as ***, however as I explained in the previous reply to this complaint, the repair was not brought in by *** and I was unaware of her name until the complaint was filed
To clarify some of the remarks made, this necklace was NOT purchased from my Shoppe or from anyone I am affiliated with It was brought to my Shoppe by a gentleman named *** for a repair and after it was repaired, *** did not want to pay for it, which is how *** became involvedShe paid for it when she picked it up and there was no upfront payment for the repair work in question
It is clear from her recent reply that *** seems to be expecting something more, however as stated previously the necklace in question was returned to her and she also recieved $in Gift Certificates on Thurs, March 17th, witnessed by *** ***, Director of the Heart of the Valley Chamber of Commerce,that can be redeemed at dozens of area buisnesses.
*** has received adequate compensation regarding this claim against my business and has not provided any additional details to discredit my detailed account of the events, which all dates, times, and persons involved can easily be verified by my video surveillance
Thank you for your time with this matter, however I do not intend to provide anything further for this customer with regard to her claim, as I believe the service and compensation she has already received should be sufficient means to resolution
They installed a sliding glass door in our new build December We have had problems with the door itself since installThe locking mechanism didn't work, it didn't slide properly, the weather stripping is coming out and it doesn't deal properly letting warm air in all day
We filled out a warranty request with *** *** who sent the contractor out to fixThey didn't fix the locking mechanism right away so we had to make alternate arrangements to lock our doorThis action taken by us to protect our new home and all of our assists apparently voided the warranty we had with them for the door and now they are refusing to fix anything on the door claiming home owner damage on the entire door
We've contacted them to see if they will fix it, they come out, take pictures and say they will fix it and then they do nothingThey've been leading us on for seven months
They need to fix the faulty door they installed in our home
On March 14, someone from XO Windows came to my home to measure a window that needed to be replaced On April 1, my credit card was charged $ Weeks went by and they never contacted me to tell me the window was ready to be installed I finally called them and they claimed they had left messages but there were no message or incoming calls from XO on my phone On June 6, three people from XO came to install the new window It was the wrong size and they again measured the window and said they would re-order a new one On July 6, one person came to install the new window It was the wrong size AGAIN He had removed the existing window and had a really hard time putting it back in, and in the process he ripped the window screen Twice now I have been inconvenienced having to take time off work to be at home for XO to install a window that twice they did not correctly order or measureAnd now I have a ripped window screenAlso, the old window was just
I have been conducting business as a professional design artist for just short of 10 years. I have learned a great deal during those years on how to operate a business of this nature and have a series of...
company policies in place to cover myself, my artists and my company, but in all my years of service in this industry, I have never encountered a situation such as this. In our Shoppe we have a sign posted that reads: "Custom order and Exchange Policy *Exchanges or returns for In-store Credit only, given within 30 days with sales receipt. Sorry, NO cash/charge refunds will be given. *No exchanges will be offered on custom order, altered or Seasonal items! We have an eclectic mix of Artists and offer a variety of uniquely handmade designs. Many of our Artists are offer custom designs, colors options, resizing and monogram/embroidery. For any custom order we require a non-refundable 50% down to begin your order, the balance is due when your order is complete, or you may choose to pay the entire balance at the time of your order, in the event someone other than yourself might need to pick up your finished creation. You may also bring in your own items for upcycling, repurposing, or repair. If you have questions regarding any of our Design Artists, or policies, please ask, and we are happy to assist you!"From the home page of our website (Image attached): "We have an eclectic mix of Artists and offer a variety of uniquely handmade designs. Many of our Artists are offer custom designs, colors options, resizing and monogram/embroidery. For any custom order we require a non-refundable 50% of the approx. value down to begin your order, the balance is due when your order is complete, or you may choose to pay the entire balance at the time of your order, in the event someone other than yourself might need to pick up your finished creation. You may also bring in your own items for upcycling, repurposing, or repair. If you have questions regarding any of our Design Artists, Shoppe or custom order policies, please ask, and we are happy to assist you!" With regard to the complaint filed against me and Creative Juices Designs LLC.I, [redacted] accepted a custom order for [redacted] on Sunday, 9/13/15, at an art event that I was at in her area. I explained a little bit of the process so that she understood it would take some time to prepare and why it needed to be designed in my studio. I told her that for custom orders we require 50% up front and she indicted that she would just pay the entire balance so that I could ship it as soon as it was ready. I also told her that it should be ready to ship in approx. 7 to 10 business days, so she would know about when to expect it. The shipping receipt I have for this item is dated 9/28/15.In my studio I created a test design on a less expensive metal piece, before creating [redacted] design, to determine the size and layout of the piece, which is common practice to ensure a quality end result. Then I created the pewter design that she had ordered with the same quote. I finished both of the pieces and set them out for my assistant prepare [redacted] order to be shipped, along with a hand written note (Image attached) from me for her to enjoy her original design, and the other design was to receive a price tag and be entered into inventory. Sometime during this exchange, the note that I included made it’s way to the wrong bracelet, and that is the one that was shipped. The two handmade designs were different from the metal that was used to the way that they were finished and the bracelet that was accidentally shipped to [redacted] was not intended to be hers. After receiving the wrong bracelet, [redacted] contacted me because she was upset that I used the same quote on another bracelet, of a different metal, different finish and different design style from the one that she ordered. She decided that since her (handmade design) order was no longer “original” she no longer wanted the
Although it is our policy that we do not issue refunds, I did refund 50% of her purchase as a show of good faith. She was initially shipped the wrong bracelet, which was an error on me and my staff, and I made a judgement call not to issue a store credit with regard to this purchase. The other 50% was for the design, materials and my time, which I dedicated to the custom order I completed for [redacted] that she no longer wanted. Her chief complaints and reasons for cancelling where that it was taking so long and that it wasn't original. This piece is a handmade design and the process is tedious, so to wait a couple of weeks is not uncommon. and with the holidays approaching, I am currently have orders on the books at about 4 weeks, as it tends to pick up this time of year. The quote she wanted designed "what is essential is invisible to the eye" is from a novel "Le Petit Prince" by Antoine de Saint Exupery and is not an original quote of [redacted] Davis, so the only thing that makes it her original design is that I created it by hand, so it is unique and one of a kind. Neither one of these reasons make my time, or materials invested any less costly, which is the reason we collect the 50% design commitment fee up front when we accept any custom order.I have phone records showing every phone call of Ms. Davis, that I had spoken with her or returned her calls regarding the design, up until recently where she decided to repeatedly continue to call me Shoppe to speak with me while I was teach a class, unable to take her call the morning in question. I have called [redacted] to attempt resolve (prior to this complaint) and she only talks over me and refuses to listen to anything I have to say. Also prior to filing this complaint, [redacted] has also taken to publicly ranting on social media (Image attached) and was even rude to one of my long time customers who was trying to make sense of [redacted]'s open, public criticism of my work. I declined to comment in the social media ranting or reply to a customer complaint in this format.
Thank you for taking the time to look into this matter and I am sincerely sorry that it has come down to this. I do look forward to a resolution and hope to hear from you soon.[redacted] Owner & Lead Design ArtistCreative Juices Designs, LLC"There's so much you can do when you get your juices moving!"www.GetYourJuicesMoving.com920.858.9393 309 E. Kimberly Ave. Kimberly, WI 54136Monday-Thursday10AM-6PMFriday & Saturday:10AM-3PM
I wanted a receipt for the canceled class that I was unable to go to because of a personal conflict in my schedule. The owner explained to me that she has a policy that she does not return cost incurred with signing up and paying for a class. Then I explained my situation again and said I simply forgot that I had this conflict. I again politely asked for my money back, which would have been a credit to my charge card. She decided to give me my money back. I asked her for a paper copy receipt and she was unable to do so. She said that she would send me a receipt by e-mail. I have since continued to check my emails, but have never gotten an e-mail receipt from her. While still in the her store, I said if I don't receive a receipt from her that I will dispute her charge on my charge card. She said to go ahead and dispute it. I have since had to do just that.
.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The necklace was purchased for my daughters’ first child, my first grandchild. It was given to her in the hospital after the birth. It was a treasured memento given to a daughter from a mother on a blessed occasion. It has been turned into a bad memory.We came to the store for a service and paid in good faith. If there was nothing wrong with the repair, my daughter would be wearing it and no complaint would have been filed.The information provided by [redacted]’s reply is completely false, including my name. This is the type of unprofessional behavior we have dealt with.I believe this claim is not going to be satisfied.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
With regard to the complaint in question, The interpretation of the exchange in the report is quite inaccurate from the opening statement. The necklace in question was brought to Creative Juices Artisan...
Shoppe by a gentleman named [redacted] Poppe on 1/8/16. He asked if it could be repaired and he was told it would be ready in 7 to 10 business days, but would receive a call as soon as it was ready. He was called on 1/18/16 indicating that his order was ready. [redacted] allegedly stopped in one afternoon, between 3:35 - 3:50pm to pick up his order when I was not present, but did not pick up his order at that time. Upon my return, at 3:50, I was told that [redacted] wanted to speak to me regarding his repair so he would stop back. My Artist on Staff knew nothing of his visit, and I was not present, so I can not speak to what may have transpired in my absence, except that our video surveillance has no record of complainant, [redacted] in our Shoppe on either of the dates she has out lined in her complaint. The first interaction I had with [redacted] was on Fri, 2/8/16, when she called to ask our hours, and indicated that she wanted to stop in to pick up the repaired necklace. Our Shoppe is only open until 3pm on Fridays, however we were setting up for a private party, so I agreed that she could stop by after we were closed and pick up the necklace in question. [redacted] stopped in to pick up the necklace, looked over the repair work and asked a lot of questions about the repair process and the repair charge. I explained to her how the charges for repair are assessed and that each repair is unique and charged on a case by case basis, but always provide a customer with a quote if they request it and always call before proceeding if the charges would be different. It was at this time that it was also suggested to her that an item that has been repaired is never as strong as it was in its original state and because this particular chain was so delicate and easily broken to begin with, she should look at purchasing a new, more durable chain. After a lengthy discussion [redacted] left with the repaired necklace.[redacted] returned within the hour that same day, after store close, with the necklace and a young woman accompanying her. She immediately began interrogating me as to what I was going to do about the repair and hurling insults as to the quality of the completed repair. She stated when she picked it up and looked it over earlier she couldn't see it because she didn't have contacts in. When I looked over the necklace, there was nothing obviously wrong with it, and it hung like normal, so I asked her to show me the area of concern. She could not find the problem that she alleged, however the young lady she brought with her pulled up a picture on her phone of a chain in a twisted position, not lying flat. There was nothing clearly wrong with the repair that they could find with the chain in the store and the picture that I was shown was not clear or indicative of any evident damage. [redacted] then began carrying on about a woman named Hannah and a Groupon and that she was mad that she paid more for the repair service than she did for the necklace when she purchased it. I explained to her that she paid for a service that was provided for this piece, and we (Creative Juices Designs LLC) have never dealt with a coupon or discount service. I offered to take the necklace back and repair it again at no additional charge, however I already had other customers orders ahead of this repair because it was just before Valentine's Day and I would not even be able to look at this repair again until after Valentine's Day was over, so that she had a accurate time frame in which she could expect this item to be finished again. I asked who to contact when of was finished and was told to contact [redacted] to pick it up when it was ready. On 2/23/16, [redacted] returned to Creative juices Artisan Shoppe, with a young man and a different young woman from the previous visit, as I was about to leave to inquire about the necklace. I explained that it was not finished, but I had just looked at it earlier that day and began to prep work to repair it again. She began shouting the number of days it has taken to get this repair done and demanding to take the necklace. I told her she was welcome to take it, and offered to get it for her from my studio but she refused because it was not finished. She began to threaten me and speaking in a manner in which to try to intimidate me in front of a resident Artist, customers that were shopping and two of my children who had just arrived after school. I asked her to take her necklace with her and leave, but she refused and she continued to shout threats at me on her way out the door, after which I told my staff, who were all present for this exchange, that if she returns in my absence they should contact the police. I still needed to leave briefly, to which I was already late, so I made my way out the door where I discovered [redacted] waiting outside my Shoppe, where she tried again to continue the confrontation to which I replied she could do what she needed to do as I was trying to leave and did not wish this confrontation to carry on in the front of my Shoppe. She then proceeded to follow me in her vehicle from my Shoppe, the entire length of [redacted] Ave (approx ½ mile).In an effort to resolve this quickly, on 2/24/16 I called [redacted]’s number from the original order for him to come and pick up the necklace. I also drafted a letter to accompany the necklace (see attached) stating that I was done with this order and they were not welcome to return to my shoppe following this exchange. I had also contacted our local authorities at Fox Valley Metro regarding this order to protect my staff from any further incidents related to this order. There was no reply ftom [redacted] on the 24th and at the suggestion from the officer I spoke with, we decided it best to send it certified mail, so we have proof that it was received and to avoid any further incidents at our Shoppe. I then called [redacted]’s number again 2/25/16 to let him know that it had been shipped and neither he, nor any of his party needed to stop in to my Shoppe. There was no reply to either of these phone messages until 2/26/16, in which I received a bizarre string of text messages (see attached image) stating that he hasn't heard from me since he stopped in, why would I have shipped it if it wasn't paid for and where did I send it to since he lived in [redacted]. I am not sure why those two parties were not communicating about this order or how I got stuck in the middle, however the necklace was repaired, which was the service that was paid for and the customer who paid for it was happy with the repair when she left with it initially. Once it left my Shoppe I am not certain what happened to this repair, nor am I responsible for it. I also did my very best to accommodate [redacted] requests upon her return with complaint, including to repair it again even though she was not able to clearly indicate on the chain exactly what she wanted redone, once the initial repair was complete. We have our repair services and exchange/refund policies clearly posted on our website and posted near our register in store, in plain view for customers. As a business owner I also have my staff to look out for, who should be able to come to work feeling safe and comfortable. I do not wish for her to return to my Shoppe nor is it acceptable under an circumstances for any customer to speak to my staff or myself in the derogatory manner that she thought she could come in here, to intimidate or threaten us into refunding her service. She paid for the service that she received, which was a necklace repair and I made every accommodation to try to satisfy this customer beyond the initial service, to this end. I have also included a copy of the letter that was sent to [redacted] with the returned necklace and also provided to Fox Valley Metro with the incident report.To further offer my staff a comfortable work environment and peace of mind, Her photo from our surveillance system has been posted at our Shoppe along with all the pertinent details regarding this incident, including contact information for the reporting officer, so that all our staff & resident Artists will be informed of this occurrence and can handle any future occurrences at their discretion.Thank you for your time with this matter and please let me know if there are any additional detials you require to finalize this case.
Love handmade? We have creations from more than 40 local artists at Creative Juices Artisan Shoppe in the HeART of the Valley atwww.fb.com/CJArtisanShoppe and if you are an artisan, designer or maker, we encourage you to apply!
[redacted], Artistic Designer & Owner Creative Juices Designs, LLCThere's so much you can do when you get your juices moving. Www.GetYourJuicesMoving.com 920.659.6845
Www.Facebook.com/YourCreativeJuices
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.No refund policy was posted in her booth and I am looking for a refund of $25.75
Regards,
[redacted]
They installed a sliding glass door in our new build December We have had problems with the door itself since installThe locking mechanism didn't work, it didn't slide properly, the weather stripping is coming out and it doesn't deal properly letting warm air in all day We filled out a warranty request with [redacted] who sent the contractor out to fixThey didn't fix the locking mechanism right away so we had to make alternate arrangements to lock our doorThis action taken by us to protect our new home and all of our assists apparently voided the warranty we had with them for the door and now they are refusing to fix anything on the door claiming home owner damage on the entire door We've contacted them to see if they will fix it, they come out, take pictures and say they will fix it and then they do nothingThey've been leading us on for seven months They need to fix the faulty door they installed in our home
I have been conducting business as a professional design artist for just short of years I have learned a great deal during those years on how to operate a business of this nature and have a series of company policies in place to cover myself, my artists and my company, but in all my years of service in this industry, I have never encountered a situation such as thisIn our Shoppe we have a sign posted that reads: "Custom order and Exchange Policy *Exchanges or returns for In-store Credit only, given within days with sales receiptSorry, NO cash/charge refunds will be given*No exchanges will be offered on custom order, altered or Seasonal items! We have an eclectic mix of Artists and offer a variety of uniquely handmade designs Many of our Artists are offer custom designs, colors options, resizing and monogram/embroidery For any custom order we require a non-refundable 50% down to begin your order, the balance is due when your order is complete, or you may choose to pay the entire balance at the time of your order, in the event someone other than yourself might need to pick up your finished creationYou may also bring in your own items for upcycling, repurposing, or repair If you have questions regarding any of our Design Artists, or policies, please ask, and we are happy to assist you!"From the home page of our website (Image attached): "We have an eclectic mix of Artists and offer a variety of uniquely handmade designs Many of our Artists are offer custom designs, colors options, resizing and monogram/embroidery For any custom order we require a non-refundable 50% of the approxvalue down to begin your order, the balance is due when your order is complete, or you may choose to pay the entire balance at the time of your order, in the event someone other than yourself might need to pick up your finished creationYou may also bring in your own items for upcycling, repurposing, or repair If you have questions regarding any of our Design Artists, Shoppe or custom order policies, please ask, and we are happy to assist you!" With regard to the complaint filed against me and Creative Juices Designs LLC.I, [redacted] accepted a custom order for [redacted] on Sunday, 9/13/15, at an art event that I was at in her area I explained a little bit of the process so that she understood it would take some time to prepare and why it needed to be designed in my studio I told her that for custom orders we require 50% up front and she indicted that she would just pay the entire balance so that I could ship it as soon as it was ready I also told her that it should be ready to ship in approxto business days, so she would know about when to expect it The shipping receipt I have for this item is dated 9/28/15.In my studio I created a test design on a less expensive metal piece, before creating [redacted] design, to determine the size and layout of the piece, which is common practice to ensure a quality end result Then I created the pewter design that she had ordered with the same quote I finished both of the pieces and set them out for my assistant prepare [redacted] order to be shipped, along with a hand written note (Image attached) from me for her to enjoy her original design, and the other design was to receive a price tag and be entered into inventory Sometime during this exchange, the note that I included made it’s way to the wrong bracelet, and that is the one that was shippedThe two handmade designs were different from the metal that was used to the way that they were finished and the bracelet that was accidentally shipped to [redacted] was not intended to be hers After receiving the wrong bracelet, [redacted] contacted me because she was upset that I used the same quote on another bracelet, of a different metal, different finish and different design style from the one that she ordered She decided that since her (handmade design) order was no longer “original” she no longer wanted the Although it is our policy that we do not issue refunds, I did refund 50% of her purchase as a show of good faith She was initially shipped the wrong bracelet, which was an error on me and my staff, and I made a judgement call not to issue a store credit with regard to this purchase The other 50% was for the design, materials and my time, which I dedicated to the custom order I completed for [redacted] that she no longer wanted Her chief complaints and reasons for cancelling where that it was taking so long and that it wasn't originalThis piece is a handmade design and the process is tedious, so to wait a couple of weeks is not uncommonand with the holidays approaching, I am currently have orders on the books at about weeks, as it tends to pick up this time of year The quote she wanted designed "what is essential is invisible to the eye" is from a novel "Le Petit Prince" by Antoine de Saint Exupery and is not an original quote of [redacted] Davis, so the only thing that makes it her original design is that I created it by hand, so it is unique and one of a kind Neither one of these reasons make my time, or materials invested any less costly, which is the reason we collect the 50% design commitment fee up front when we accept any custom order.I have phone records showing every phone call of MsDavis, that I had spoken with her or returned her calls regarding the design, up until recently where she decided to repeatedly continue to call me Shoppe to speak with me while I was teach a class, unable to take her call the morning in question I have called [redacted] to attempt resolve (prior to this complaint) and she only talks over me and refuses to listen to anything I have to say Also prior to filing this complaint, [redacted] has also taken to publicly ranting on social media (Image attached) and was even rude to one of my long time customers who was trying to make sense of [redacted] 's open, public criticism of my work I declined to comment in the social media ranting or reply to a customer complaint in this formatThank you for taking the time to look into this matter and I am sincerely sorry that it has come down to this I do look forward to a resolution and hope to hear from you soon[redacted] Owner & Lead Design ArtistCreative Juices Designs, LLC"There's so much you can do when you get your juices moving!"www.GetYourJuicesMoving.comEKimberly AveKimberly, WI 54136Monday-Thursday10AM-6PMFriday & Saturday:10AM-3PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe necklace was purchased for my daughters’ first child, my first grandchildIt was given to her in the hospital after the birthIt was a treasured memento given to a daughter from a mother on a blessed occasionIt has been turned into a bad memory.We came to the store for a service and paid in good faithIf there was nothing wrong with the repair, my daughter would be wearing it and no complaint would have been filed.The information provided by [redacted] ’s reply is completely false, including my nameThis is the type of unprofessional behavior we have dealt with.I believe this claim is not going to be satisfiedRegards, [redacted]
With regard to the complaint in question, The interpretation of the exchange in the report is quite inaccurate from the opening statement The necklace in question was brought to Creative Juices Artisan Shoppe by a gentleman named [redacted] Poppe on 1/8/ He asked if it could be repaired and he was told it would be ready in to business days, but would receive a call as soon as it was ready He was called on 1/18/indicating that his order was ready [redacted] allegedly stopped in one afternoon, between 3:- 3:50pm to pick up his order when I was not present, but did not pick up his order at that timeUpon my return, at 3:50, I was told that [redacted] wanted to speak to me regarding his repair so he would stop back My Artist on Staff knew nothing of his visit, and I was not present, so I can not speak to what may have transpired in my absence, except that our video surveillance has no record of complainant, [redacted] in our Shoppe on either of the dates she has out lined in her complaintThe first interaction I had with [redacted] was on Fri, 2/8/16, when she called to ask our hours, and indicated that she wanted to stop in to pick up the repaired necklace Our Shoppe is only open until 3pm on Fridays, however we were setting up for a private party, so I agreed that she could stop by after we were closed and pick up the necklace in question [redacted] stopped in to pick up the necklace, looked over the repair work and asked a lot of questions about the repair process and the repair charge I explained to her how the charges for repair are assessed and that each repair is unique and charged on a case by case basis, but always provide a customer with a quote if they request it and always call before proceeding if the charges would be differentIt was at this time that it was also suggested to her that an item that has been repaired is never as strong as it was in its original state and because this particular chain was so delicate and easily broken to begin with, she should look at purchasing a new, more durable chain After a lengthy discussion [redacted] left with the repaired necklace[redacted] returned within the hour that same day, after store close, with the necklace and a young woman accompanying herShe immediately began interrogating me as to what I was going to do about the repair and hurling insults as to the quality of the completed repairShe stated when she picked it up and looked it over earlier she couldn't see it because she didn't have contacts inWhen I looked over the necklace, there was nothing obviously wrong with it, and it hung like normal, so I asked her to show me the area of concern She could not find the problem that she alleged, however the young lady she brought with her pulled up a picture on her phone of a chain in a twisted position, not lying flatThere was nothing clearly wrong with the repair that they could find with the chain in the store and the picture that I was shown was not clear or indicative of any evident damage [redacted] then began carrying on about a woman named Hannah and a Groupon and that she was mad that she paid more for the repair service than she did for the necklace when she purchased it I explained to her that she paid for a service that was provided for this piece, and we (Creative Juices Designs LLC) have never dealt with a coupon or discount serviceI offered to take the necklace back and repair it again at no additional charge, however I already had other customers orders ahead of this repair because it was just before Valentine's Day and I would not even be able to look at this repair again until after Valentine's Day was over, so that she had a accurate time frame in which she could expect this item to be finished again I asked who to contact when of was finished and was told to contact [redacted] to pick it up when it was readyOn 2/23/16, [redacted] returned to Creative juices Artisan Shoppe, with a young man and a different young woman from the previous visit, as I was about to leave to inquire about the necklace I explained that it was not finished, but I had just looked at it earlier that day and began to prep work to repair it againShe began shouting the number of days it has taken to get this repair done and demanding to take the necklace I told her she was welcome to take it, and offered to get it for her from my studio but she refused because it was not finished She began to threaten me and speaking in a manner in which to try to intimidate me in front of a resident Artist, customers that were shopping and two of my children who had just arrived after school I asked her to take her necklace with her and leave, but she refused and she continued to shout threats at me on her way out the door, after which I told my staff, who were all present for this exchange, that if she returns in my absence they should contact the policeI still needed to leave briefly, to which I was already late, so I made my way out the door where I discovered [redacted] waiting outside my Shoppe, where she tried again to continue the confrontation to which I replied she could do what she needed to do as I was trying to leave and did not wish this confrontation to carry on in the front of my Shoppe She then proceeded to follow me in her vehicle from my Shoppe, the entire length of [redacted] Ave (approx ½ mile).In an effort to resolve this quickly, on 2/24/I called [redacted] ’s number from the original order for him to come and pick up the necklace I also drafted a letter to accompany the necklace (see attached) stating that I was done with this order and they were not welcome to return to my shoppe following this exchangeI had also contacted our local authorities at Fox Valley Metro regarding this order to protect my staff from any further incidents related to this order There was no reply ftom [redacted] on the 24th and at the suggestion from the officer I spoke with, we decided it best to send it certified mail, so we have proof that it was received and to avoid any further incidents at our ShoppeI then called [redacted] ’s number again 2/25/to let him know that it had been shipped and neither he, nor any of his party needed to stop in to my ShoppeThere was no reply to either of these phone messages until 2/26/16, in which I received a bizarre string of text messages (see attached image) stating that he hasn't heard from me since he stopped in, why would I have shipped it if it wasn't paid for and where did I send it to since he lived in [redacted] I am not sure why those two parties were not communicating about this order or how I got stuck in the middle, however the necklace was repaired, which was the service that was paid for and the customer who paid for it was happy with the repair when she left with it initially Once it left my Shoppe I am not certain what happened to this repair, nor am I responsible for itI also did my very best to accommodate [redacted] requests upon her return with complaint, including to repair it again even though she was not able to clearly indicate on the chain exactly what she wanted redone, once the initial repair was completeWe have our repair services and exchange/refund policies clearly posted on our website and posted near our register in store, in plain view for customersAs a business owner I also have my staff to look out for, who should be able to come to work feeling safe and comfortableI do not wish for her to return to my Shoppe nor is it acceptable under an circumstances for any customer to speak to my staff or myself in the derogatory manner that she thought she could come in here, to intimidate or threaten us into refunding her serviceShe paid for the service that she received, which was a necklace repair and I made every accommodation to try to satisfy this customer beyond the initial service, to this endI have also included a copy of the letter that was sent to [redacted] with the returned necklace and also provided to Fox Valley Metro with the incident report.To further offer my staff a comfortable work environment and peace of mind, Her photo from our surveillance system has been posted at our Shoppe along with all the pertinent details regarding this incident, including contact information for the reporting officer, so that all our staff & resident Artists will be informed of this occurrence and can handle any future occurrences at their discretion.Thank you for your time with this matter and please let me know if there are any additional detials you require to finalize this case Love handmade? We have creations from more than local artists at Creative Juices Artisan Shoppe in the HeART of the Valley atwww.fb.com/CJArtisanShoppe and if you are an artisan, designer or maker, we encourage you to apply! [redacted] , Artistic Designer & Owner Creative Juices Designs, LLCThere's so much you can do when you get your juices movingWww.GetYourJuicesMoving.com Www.Facebook.com/YourCreativeJuices Www.Pinterest.com/YCreativeJuices Www.Twitter.com/YCreativeJuices
I wanted a receipt for the canceled class that I was unable to go to because of a personal conflict in my scheduleThe owner explained to me that she has a policy that she does not return cost incurred with signing up and paying for a classThen I explained my situation again and said I simply forgot that I had this conflictI again politely asked for my money back, which would have been a credit to my charge cardShe decided to give me my money backI asked her for a paper copy receipt and she was unable to do soShe said that she would send me a receipt by e-mailI have since continued to check my emails, but have never gotten an e-mail receipt from her While still in the her store, I said if I don't receive a receipt from her that I will dispute her charge on my charge cardShe said to go ahead and dispute itI have since had to do just that
I received this most recent communication from *** ***, referred to in my previous reply as ***, however as I explained in the previous reply to this complaint, the repair was not brought in by *** and I was unaware of her name until the complaint was filed
To clarify some of the remarks made, this necklace was NOT purchased from my Shoppe or from anyone I am affiliated with It was brought to my Shoppe by a gentleman named *** for a repair and after it was repaired, *** did not want to pay for it, which is how *** became involvedShe paid for it when she picked it up and there was no upfront payment for the repair work in question
It is clear from her recent reply that *** seems to be expecting something more, however as stated previously the necklace in question was returned to her and she also recieved $in Gift Certificates on Thurs, March 17th, witnessed by *** ***, Director of the Heart of the Valley Chamber of Commerce,that can be redeemed at dozens of area buisnesses.
*** has received adequate compensation regarding this claim against my business and has not provided any additional details to discredit my detailed account of the events, which all dates, times, and persons involved can easily be verified by my video surveillance
Thank you for your time with this matter, however I do not intend to provide anything further for this customer with regard to her claim, as I believe the service and compensation she has already received should be sufficient means to resolution
They installed a sliding glass door in our new build December We have had problems with the door itself since installThe locking mechanism didn't work, it didn't slide properly, the weather stripping is coming out and it doesn't deal properly letting warm air in all day
We filled out a warranty request with *** *** who sent the contractor out to fixThey didn't fix the locking mechanism right away so we had to make alternate arrangements to lock our doorThis action taken by us to protect our new home and all of our assists apparently voided the warranty we had with them for the door and now they are refusing to fix anything on the door claiming home owner damage on the entire door
We've contacted them to see if they will fix it, they come out, take pictures and say they will fix it and then they do nothingThey've been leading us on for seven months
They need to fix the faulty door they installed in our home
On March 14, someone from XO Windows came to my home to measure a window that needed to be replaced On April 1, my credit card was charged $ Weeks went by and they never contacted me to tell me the window was ready to be installed I finally called them and they claimed they had left messages but there were no message or incoming calls from XO on my phone On June 6, three people from XO came to install the new window It was the wrong size and they again measured the window and said they would re-order a new one On July 6, one person came to install the new window It was the wrong size AGAIN He had removed the existing window and had a really hard time putting it back in, and in the process he ripped the window screen Twice now I have been inconvenienced having to take time off work to be at home for XO to install a window that twice they did not correctly order or measureAnd now I have a ripped window screenAlso, the old window was just
I have been conducting business as a professional design artist for just short of 10 years. I have learned a great deal during those years on how to operate a business of this nature and have a series of...
company policies in place to cover myself, my artists and my company, but in all my years of service in this industry, I have never encountered a situation such as this. In our Shoppe we have a sign posted that reads: "Custom order and Exchange Policy *Exchanges or returns for In-store Credit only, given within 30 days with sales receipt. Sorry, NO cash/charge refunds will be given. *No exchanges will be offered on custom order, altered or Seasonal items! We have an eclectic mix of Artists and offer a variety of uniquely handmade designs. Many of our Artists are offer custom designs, colors options, resizing and monogram/embroidery. For any custom order we require a non-refundable 50% down to begin your order, the balance is due when your order is complete, or you may choose to pay the entire balance at the time of your order, in the event someone other than yourself might need to pick up your finished creation. You may also bring in your own items for upcycling, repurposing, or repair. If you have questions regarding any of our Design Artists, or policies, please ask, and we are happy to assist you!"From the home page of our website (Image attached): "We have an eclectic mix of Artists and offer a variety of uniquely handmade designs. Many of our Artists are offer custom designs, colors options, resizing and monogram/embroidery. For any custom order we require a non-refundable 50% of the approx. value down to begin your order, the balance is due when your order is complete, or you may choose to pay the entire balance at the time of your order, in the event someone other than yourself might need to pick up your finished creation. You may also bring in your own items for upcycling, repurposing, or repair. If you have questions regarding any of our Design Artists, Shoppe or custom order policies, please ask, and we are happy to assist you!" With regard to the complaint filed against me and Creative Juices Designs LLC.I, [redacted] accepted a custom order for [redacted] on Sunday, 9/13/15, at an art event that I was at in her area. I explained a little bit of the process so that she understood it would take some time to prepare and why it needed to be designed in my studio. I told her that for custom orders we require 50% up front and she indicted that she would just pay the entire balance so that I could ship it as soon as it was ready. I also told her that it should be ready to ship in approx. 7 to 10 business days, so she would know about when to expect it. The shipping receipt I have for this item is dated 9/28/15.In my studio I created a test design on a less expensive metal piece, before creating [redacted] design, to determine the size and layout of the piece, which is common practice to ensure a quality end result. Then I created the pewter design that she had ordered with the same quote. I finished both of the pieces and set them out for my assistant prepare [redacted] order to be shipped, along with a hand written note (Image attached) from me for her to enjoy her original design, and the other design was to receive a price tag and be entered into inventory. Sometime during this exchange, the note that I included made it’s way to the wrong bracelet, and that is the one that was shipped. The two handmade designs were different from the metal that was used to the way that they were finished and the bracelet that was accidentally shipped to [redacted] was not intended to be hers. After receiving the wrong bracelet, [redacted] contacted me because she was upset that I used the same quote on another bracelet, of a different metal, different finish and different design style from the one that she ordered. She decided that since her (handmade design) order was no longer “original” she no longer wanted the
Although it is our policy that we do not issue refunds, I did refund 50% of her purchase as a show of good faith. She was initially shipped the wrong bracelet, which was an error on me and my staff, and I made a judgement call not to issue a store credit with regard to this purchase. The other 50% was for the design, materials and my time, which I dedicated to the custom order I completed for [redacted] that she no longer wanted. Her chief complaints and reasons for cancelling where that it was taking so long and that it wasn't original. This piece is a handmade design and the process is tedious, so to wait a couple of weeks is not uncommon. and with the holidays approaching, I am currently have orders on the books at about 4 weeks, as it tends to pick up this time of year. The quote she wanted designed "what is essential is invisible to the eye" is from a novel "Le Petit Prince" by Antoine de Saint Exupery and is not an original quote of [redacted] Davis, so the only thing that makes it her original design is that I created it by hand, so it is unique and one of a kind. Neither one of these reasons make my time, or materials invested any less costly, which is the reason we collect the 50% design commitment fee up front when we accept any custom order.I have phone records showing every phone call of Ms. Davis, that I had spoken with her or returned her calls regarding the design, up until recently where she decided to repeatedly continue to call me Shoppe to speak with me while I was teach a class, unable to take her call the morning in question. I have called [redacted] to attempt resolve (prior to this complaint) and she only talks over me and refuses to listen to anything I have to say. Also prior to filing this complaint, [redacted] has also taken to publicly ranting on social media (Image attached) and was even rude to one of my long time customers who was trying to make sense of [redacted]'s open, public criticism of my work. I declined to comment in the social media ranting or reply to a customer complaint in this format.
Thank you for taking the time to look into this matter and I am sincerely sorry that it has come down to this. I do look forward to a resolution and hope to hear from you soon.[redacted] Owner & Lead Design ArtistCreative Juices Designs, LLC"There's so much you can do when you get your juices moving!"www.GetYourJuicesMoving.com920.858.9393 309 E. Kimberly Ave. Kimberly, WI 54136Monday-Thursday10AM-6PMFriday & Saturday:10AM-3PM
I wanted a receipt for the canceled class that I was unable to go to because of a personal conflict in my schedule. The owner explained to me that she has a policy that she does not return cost incurred with signing up and paying for a class. Then I explained my situation again and said I simply forgot that I had this conflict. I again politely asked for my money back, which would have been a credit to my charge card. She decided to give me my money back. I asked her for a paper copy receipt and she was unable to do so. She said that she would send me a receipt by e-mail. I have since continued to check my emails, but have never gotten an e-mail receipt from her. While still in the her store, I said if I don't receive a receipt from her that I will dispute her charge on my charge card. She said to go ahead and dispute it. I have since had to do just that.
.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The necklace was purchased for my daughters’ first child, my first grandchild. It was given to her in the hospital after the birth. It was a treasured memento given to a daughter from a mother on a blessed occasion. It has been turned into a bad memory.We came to the store for a service and paid in good faith. If there was nothing wrong with the repair, my daughter would be wearing it and no complaint would have been filed.The information provided by [redacted]’s reply is completely false, including my name. This is the type of unprofessional behavior we have dealt with.I believe this claim is not going to be satisfied.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
With regard to the complaint in question, The interpretation of the exchange in the report is quite inaccurate from the opening statement. The necklace in question was brought to Creative Juices Artisan...
Shoppe by a gentleman named [redacted] Poppe on 1/8/16. He asked if it could be repaired and he was told it would be ready in 7 to 10 business days, but would receive a call as soon as it was ready. He was called on 1/18/16 indicating that his order was ready. [redacted] allegedly stopped in one afternoon, between 3:35 - 3:50pm to pick up his order when I was not present, but did not pick up his order at that time. Upon my return, at 3:50, I was told that [redacted] wanted to speak to me regarding his repair so he would stop back. My Artist on Staff knew nothing of his visit, and I was not present, so I can not speak to what may have transpired in my absence, except that our video surveillance has no record of complainant, [redacted] in our Shoppe on either of the dates she has out lined in her complaint. The first interaction I had with [redacted] was on Fri, 2/8/16, when she called to ask our hours, and indicated that she wanted to stop in to pick up the repaired necklace. Our Shoppe is only open until 3pm on Fridays, however we were setting up for a private party, so I agreed that she could stop by after we were closed and pick up the necklace in question. [redacted] stopped in to pick up the necklace, looked over the repair work and asked a lot of questions about the repair process and the repair charge. I explained to her how the charges for repair are assessed and that each repair is unique and charged on a case by case basis, but always provide a customer with a quote if they request it and always call before proceeding if the charges would be different. It was at this time that it was also suggested to her that an item that has been repaired is never as strong as it was in its original state and because this particular chain was so delicate and easily broken to begin with, she should look at purchasing a new, more durable chain. After a lengthy discussion [redacted] left with the repaired necklace.[redacted] returned within the hour that same day, after store close, with the necklace and a young woman accompanying her. She immediately began interrogating me as to what I was going to do about the repair and hurling insults as to the quality of the completed repair. She stated when she picked it up and looked it over earlier she couldn't see it because she didn't have contacts in. When I looked over the necklace, there was nothing obviously wrong with it, and it hung like normal, so I asked her to show me the area of concern. She could not find the problem that she alleged, however the young lady she brought with her pulled up a picture on her phone of a chain in a twisted position, not lying flat. There was nothing clearly wrong with the repair that they could find with the chain in the store and the picture that I was shown was not clear or indicative of any evident damage. [redacted] then began carrying on about a woman named Hannah and a Groupon and that she was mad that she paid more for the repair service than she did for the necklace when she purchased it. I explained to her that she paid for a service that was provided for this piece, and we (Creative Juices Designs LLC) have never dealt with a coupon or discount service. I offered to take the necklace back and repair it again at no additional charge, however I already had other customers orders ahead of this repair because it was just before Valentine's Day and I would not even be able to look at this repair again until after Valentine's Day was over, so that she had a accurate time frame in which she could expect this item to be finished again. I asked who to contact when of was finished and was told to contact [redacted] to pick it up when it was ready. On 2/23/16, [redacted] returned to Creative juices Artisan Shoppe, with a young man and a different young woman from the previous visit, as I was about to leave to inquire about the necklace. I explained that it was not finished, but I had just looked at it earlier that day and began to prep work to repair it again. She began shouting the number of days it has taken to get this repair done and demanding to take the necklace. I told her she was welcome to take it, and offered to get it for her from my studio but she refused because it was not finished. She began to threaten me and speaking in a manner in which to try to intimidate me in front of a resident Artist, customers that were shopping and two of my children who had just arrived after school. I asked her to take her necklace with her and leave, but she refused and she continued to shout threats at me on her way out the door, after which I told my staff, who were all present for this exchange, that if she returns in my absence they should contact the police. I still needed to leave briefly, to which I was already late, so I made my way out the door where I discovered [redacted] waiting outside my Shoppe, where she tried again to continue the confrontation to which I replied she could do what she needed to do as I was trying to leave and did not wish this confrontation to carry on in the front of my Shoppe. She then proceeded to follow me in her vehicle from my Shoppe, the entire length of [redacted] Ave (approx ½ mile).In an effort to resolve this quickly, on 2/24/16 I called [redacted]’s number from the original order for him to come and pick up the necklace. I also drafted a letter to accompany the necklace (see attached) stating that I was done with this order and they were not welcome to return to my shoppe following this exchange. I had also contacted our local authorities at Fox Valley Metro regarding this order to protect my staff from any further incidents related to this order. There was no reply ftom [redacted] on the 24th and at the suggestion from the officer I spoke with, we decided it best to send it certified mail, so we have proof that it was received and to avoid any further incidents at our Shoppe. I then called [redacted]’s number again 2/25/16 to let him know that it had been shipped and neither he, nor any of his party needed to stop in to my Shoppe. There was no reply to either of these phone messages until 2/26/16, in which I received a bizarre string of text messages (see attached image) stating that he hasn't heard from me since he stopped in, why would I have shipped it if it wasn't paid for and where did I send it to since he lived in [redacted]. I am not sure why those two parties were not communicating about this order or how I got stuck in the middle, however the necklace was repaired, which was the service that was paid for and the customer who paid for it was happy with the repair when she left with it initially. Once it left my Shoppe I am not certain what happened to this repair, nor am I responsible for it. I also did my very best to accommodate [redacted] requests upon her return with complaint, including to repair it again even though she was not able to clearly indicate on the chain exactly what she wanted redone, once the initial repair was complete. We have our repair services and exchange/refund policies clearly posted on our website and posted near our register in store, in plain view for customers. As a business owner I also have my staff to look out for, who should be able to come to work feeling safe and comfortable. I do not wish for her to return to my Shoppe nor is it acceptable under an circumstances for any customer to speak to my staff or myself in the derogatory manner that she thought she could come in here, to intimidate or threaten us into refunding her service. She paid for the service that she received, which was a necklace repair and I made every accommodation to try to satisfy this customer beyond the initial service, to this end. I have also included a copy of the letter that was sent to [redacted] with the returned necklace and also provided to Fox Valley Metro with the incident report.To further offer my staff a comfortable work environment and peace of mind, Her photo from our surveillance system has been posted at our Shoppe along with all the pertinent details regarding this incident, including contact information for the reporting officer, so that all our staff & resident Artists will be informed of this occurrence and can handle any future occurrences at their discretion.Thank you for your time with this matter and please let me know if there are any additional detials you require to finalize this case.
Love handmade? We have creations from more than 40 local artists at Creative Juices Artisan Shoppe in the HeART of the Valley atwww.fb.com/CJArtisanShoppe and if you are an artisan, designer or maker, we encourage you to apply!
[redacted], Artistic Designer & Owner Creative Juices Designs, LLCThere's so much you can do when you get your juices moving. Www.GetYourJuicesMoving.com 920.659.6845
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.No refund policy was posted in her booth and I am looking for a refund of $25.75
Regards,
[redacted]